Complaints

This profile includes complaints for Condominium Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Condominium Associates

  570 Carillon Pkwy Ste 210 Saint Petersburg, FL 33716-1344

  
• 

  Condominium Associates

  777 S Harbour Island Blvd STE 270 Tampa, FL 33602-5932

  
• 

  Condominium Associates

  2019 Osprey Ln STE B Lutz, FL 33549-9382

  
• 

  Condominium Associates

  3001 Executive Dr STE 260 Clearwater, FL 33762-3389

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21, Condominium Associates made two withdrawals from my bank account for May HOA fees. One was done by an ACH that I set up and authorized in February. The second one was from an echeck that someone in Condominium Associates (CA) set up on a recurring basis, without my knowledge or authorization. I called the office on May ***************************************************************************************************************** error. Although I was unable to delete it, they were able to delete it immediately. They told me that I needed to ask my property manager if I wanted a refund. I did so, and was told that I would be refunded by a paper check that would be processed on June 3rd and then mailed.This is not acceptable to me. They should have corrected it by May ******************************************************************************** delivered a paper check in person. Secondly, given that they will be collecting my *** **** in the future, I would like to know, in writing, how this could happen without my authorization, as well as knowing how they will ensure that it never happens again. And, a formal apology would be an appropriate response.I let both the property manager and the Vice President of Property Management know my concerns. I have also left voice mail messages at the main office, and submitted an Email via the website. While the property manager is responsive, her hands seem to be tied. I have had no response from anyone else.A mistake of this magnitude should not take more than a day or two to resolve. I understand that this issue also happened to other residents of the condo, likely adding up to quite a substantial amount.

  

  Business Response

  Date: 06/10/2025

  Dear *****,

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and concern this situation has caused, and we appreciate the opportunity to address it.
  After a thorough review of your account and our internal processes, we would like to clarify what occurred. On May 21, 2025, two payments were withdrawn from your account for your May HOA duesone via a one-time eCheck initiated by our office, and another via the recurring ACH payment you had previously authorized.
  The one-time manual withdrawal was necessary because, at the start of the billing cycle, the community budget had not yet been entered into our system, which meant the charges were not initially posted to homeowner accounts. As a result,the scheduled automatic payments did not occur. Once the budget and assessments were finalized and posted, we issued communication to all homeowners explaining that a one-time manual withdrawal would be processed to collect the missed payment.
  The second payment, processed through the recurring ACH you previously authorized,was successful and accurate. As a result of the duplicate charge, your account reflected overpayment, and we confirmed that a refund was due.
  While our standard refund process involves issuing a paper check, we acknowledge your frustration with the delay and method. Your refund was processed on June 3, and the check has been mailed. That said, we understand this experience did not meet the level of service you expected or deserved, and for that, we sincerely apologize.
  We appreciate your patience and your communication with the property manager, and we regret that your concerns were not addressed more promptly by other departments. Your feedback is valid and has helped us identify critical areas for improvement.
  Again,please accept our formal apology for this error and the delay in resolving it.Should you have any further concerns or wish to discuss this in more detail, we welcome the opportunity to speak with you directly.

  Sincerely,

   Accounting Department

  AP and AR Manager

  *** ****

  ************

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23415357
  
  I am rejecting this response because I still dont have the explanation of why it happened, and what is being done to prevent it from happening again. I also disagree with the statement that the homeowners were issued a communication about the one-time manual withdrawal. I had no communication about a manual withdrawal, and so for information, I would like to know how CA believes they communicated with the homeowners.

  I have received the refund. However, in their BBB response, I was invited by *** **** to reach out to her to talk about my concerns. I just called and spent 10 minutes on hold. Had I had the chance to talk to her, perhaps my concerns would be alleviated and I would have more confidence in Condominium Associates. At this point, I remain concerned.

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased home from builder with map of my street. (NO DOG WASTE STATION ON *********) HOA bylaws do not state anything about dog waste station. Later HOA put only one dog waste station on the entire community streets consisting of 302 homes across the street from my house. We pay monthly HOA Fees $66.00. Homeowners living across the street from dog waste station signed and dated and sent certified letters and emails. *** will not reply. Dog waste station smells, health hazard, is nuisance, offensive, noxious. I contacted other HOA's in my area. They have many dog waste stations scattered in communities and pay a vendor to pick up dog waste twice daily. My HOA will not hire a vendor to pick up dog waste station and relies on sometimes volunteer pick up about every 10 days sometimes even longer. Discriminating my street. I have health condition and dog waste p*** smells makes my condition worse. They must either hire a vendor like other association do or get rid of the dog waste station. WHY DID THEY PUT ONLY ONE DOG WASTE STATION ON ENTIRE COMMUNITY OF 302 HOMES ACROSS THE STREET FROM MY HOUSE. UNHEALTHY AND DISCRINATING TO ONLY ONE STREET.

  

  Business Response

  Date: 05/20/2025

  Response to BBB Complaint ******** *********
  Date: May 20, 2025
  Re: Dog Waste Station Placement and Maintenance Concerns

  
  Dear Better Business Bureau,

  
  We acknowledge receipt of the complaint submitted by Ms. ******** ********* regarding the placement and maintenance of a dog waste station within our community. We appreciate the opportunity to respond and provide clarification on this matter.
  The dog waste station in question was installed as part of a broader initiative to promote responsible pet ownership and maintain community cleanliness. While the original community map provided by the builder may not have indicated the presence of such stations, the Association retains the authority to implement common area enhancements in response to evolving community needs.

  
  We understand Ms. ********** concerns regarding the proximity of the station to her residence and the frequency of waste removal. The Board has received similar feedback from other residents and is actively reviewing the matter, including the potential for additional stations and the engagement of a professional waste removal vendor.

  
  To ensure transparency and community involvement, this issue will be addressed during the upcoming Board of Directors meeting:
  Meeting Title: Heritage Hills General BOD Meeting
  Date & Time: Tuesday, May 27, 2025, at 7:00 PM
  Location: Zoom  Join Meeting
  Meeting ID: *************
  Passcode: 325159
  Agenda Item: Open Forum Members may speak for 3 minutes on agenda items 
  
  We encourage Ms. ********* and any interested residents to attend this meeting to voice their concerns and hear directly from the Board regarding proposed solutions.
  The Association remains committed to fostering a healthy and respectful living environment for all residents. We appreciate Ms. ********** engagement and will continue to evaluate improvements that serve the best interests of the entire community.
  Sincerely,

  ***** *****, LCAM
  Executive Vice President of Property Management

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  

  I have attached a letter for the *** to review prior to the scheduled board meeting and hopefully this will be resolved.

  I have reviewed the response made by the business in reference to complaint ID ********, to discuss at *** scheduled board meeting on May 27, 2025 at 7pm  is satisfactory to me.

  **** ************, thank so much for your very quick response and help is very appreciated.

  Thank you for your quick response
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disputing a debt that has accrued fees for an error committed by the company. Starting 2024 the Board changed management companies and they have been difficult to say the least to work with, The facts proof to be that they act unfairly, deceptive, and abuse their practice to obtain fees that are unjust, unfair, and almost criminal. After verbal communication that the account was going to be corrected, now almost a year later I find out that they have turn over the case to attorneys that represent them which from what i received also deceive home owners in paying fees that are made up. For example, after I responded to an email corresponded I was notified that my case was turned over to the attorneys. Although I have the *** set up after multiple attempts since June 2024 in the amount of the $800.00 that is the yearly is up to date. The $1220.10 are all fees fabricated including the certified mail stamp (mail received with a .97 stamp regular mail) Please address this serious matter as soon as possible. This case has cause me more emotional stress for their lack accountability.

  

  Business Response

  Date: 03/17/2025

  This account is with the association attorney.  I cannot respond. Owner must contact the attorney for resolution.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23073761
  
  I am rejecting this response because:
  Attorney has been reached please see attached documents ; like previously mentioned per my understanding the process is that attorneys get back with association for resolution. A company that wants takes  no accountability for wrong doing and hides behinds placing accountability on Board members and attorneys. 

  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lack of Communication and assistance with outstanding issue. The management company oversees my community. Lots of turnover in ****. The current community mgmt displays similar behaviors as her predecessors, given the current situation and financial burden it places on my household; I cannot allow it to go unaddressed. I've owned my property at since Dec 2008. My community is a deed restricted; in the bylaws we are a community metered property. This changed in 2014, when the community mgmt converted us over to individual metered units. The complaint, In December 2024 I received my water bill for Nov and at that time it was higher than usual. When I called to contest the invoice, I was advised it was due to a rate increase that had to be applied to my bill due to the increase effective Oct 2024. Although the billable amount was still high in comparison to the adjustment, I paid the invoice and in full. Two days later I **** a generic email from the ************* addressed to the community advising of billing errors. They confirmed there was an error, to disregard the original bill and pay the new amount. This adjmt resulted in a credit to my account. I expected my next bill to be ***** tops taking into consideration the credit balance and updated rate. To my surprise, I rcvd a bill of *******. My water bill historically is 60-75.00 max. The invoice was accompanied by a letter that states a malfunction with the property's MAIN reading collector that dates back 2 years. I have record of the water company making a change to their billing platform that went into effect in 2023 (2 years ago). The invoice and accompanying letter were emailed to the property mgr. I have yet to receive assistance from them. The ltr from the *** indicated the *** assisted with this determination. I, the owner, never received communication from my ***, and no one came out to my property to check/service meters. No proof or documentation to justify large dollar billing adjustment.

  

  Business Response

  Date: 02/17/2025

  Dear *** ****,
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the water billing issue and the lack of communication from our management team. We understand the importance of this matter and are committed to resolving it promptly.
  Addressing the Billing Issue:
  Rate Increase and Billing Error:
  
  In fall 2024, residents were notified that previous water meter readings were estimates and that the new company, United Utility Services, would begin providing meter services. It was communicated that future bills would have significant increases to compensate for the estimates. It appears this communication was provided by United Utility Services.
  In Canterbury Trail, each unit has its own water bill and meter reading.

  Please contact United Utility Services to dispute the charges.

  Respectfully,

  ***** *****

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22894000
  
  
  Regarding the business response, residentsincluding myselfwere not notified in Fall 2024, nor did we receive any advance notice that billing adjustments would be made to our accounts. The first mention of these adjustments came in our January 2025 water bills, which included a notice of the charges as they were presented on that current invoice. This raises serious concerns about the Property Managements role in the handling of this corrective billing. In this letter it implies with the assistance of the property management these bill adjustments were applied.
  
  After making several inquiries, I was informed that the issue stems from a malfunctioning main meter reader, which has failed to properly report individual unit meter readings to the utility company. I have also learned that this issue has been known for over two and a half years, yet at no point were residents notified. It is equally troubling that there is no evidence of the management company or board taking proactive steps to mitigate the consequences of this situation.
  
  The bill I received is a direct result of mismanagement, and it is unacceptable that residents are now being held financially responsible for an error that was entirely preventable. It has also been brought to my attention that, until recently, I was the only resident to raise this concernyet other residents have since come forward with similar issues. Despite this, the management company has yet to issue any formal communication to the community regarding the matter.
  
  I am deeply disappointed by the lack of compassion displayed by Ms. ****** the Executive Vice President of Property Management. It is clear she has not taken the time to truly understand the situation, instead pushing the matter off to the utility company and failing to acknowledge the management companys responsibility to this community. She may not be aware, but according to the community bylaws, the water bill is a community-metered utility. While we may have individual meters in our homes, this does not override the fact that the management of the water bill ultimately falls back on the community. If the management company has not taken the time to review this, they should do so immediately. They must also be more attentive to the impact of problematic billing practices (even if by a third-party) and how they affect the community as a whole.
  
  I have spoken with a current board member who informed me that a meeting is scheduled for tonight Monday March 3, 2025 with this issue on the agenda. I strongly urge the management company to acknowledge its responsibility, provide transparency regarding the situation, and issue an official notice to the residents outlining the steps being taken to address the matter.
  
  To reiterate, my primary concern is the management companys negligence in guiding the board and keeping the community informed. The lack of communication, transparency, and professional accountability has led to a complete loss of confidence in the Property Managements ability to serve this community effectively.
  
  Thank you,
  

• Initial Complaint

  Date:01/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The closing date of the sale of my condo was December 20, 2024 and the estoppel paperwork was filed by the title company to Condominium Associates. On January 7th, the Maintenace fee of $526.20 was deducted from my checking account in error. I reached out immediately to the title company and the liaison who I had been communicating with about the estoppel paperwork - ***** ***** - to let them know. The title company let me know the paperwork had been filed. ***** ***** was mostly incommunicative. I reached out repeatedly via phone and email. On January 17, 2025 ***** ***** said the check for their billing error would be mailed to me the following Tuesday, January 20th. It is now January 29th, and I have not gotten my check nor does Condominium Associates or ***** ***** respond to my requests for help. I would like them to send my $526.20 that they took in error back to me.

  

  Business Response

  Date: 01/31/2025

  Dear [Customer's Name],
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the unauthorized deduction of the maintenance fee from your account.
  Upon reviewing your case, we have confirmed that the estoppel paperwork was indeed filed by the title company on December 20, 2024. Unfortunately, *** payment was not cancelled by the Owner.

  We understand that you reached out to both the title company and our liaison, ***** *****, immediately after noticing the error. We apologize for any perceived lack of communication and the delay in resolving this issue.

  To clarify, your closing date was initially set for October, and as a courtesy, we canceled your *** at that time. When the closing did not occur, you signed up for *** again. Since the closing did not happen the first time, the *** was not canceled as it is technically the owner's responsibility, as stated on the *** form. The title company also communicated that it was your responsibility.

  
  ***** ***** has responded to all your emails and informed you that once we received the deed from the title company, a check would be issued to you. *****, who processes the resale and refund, cut the check on January 28, 2025. We assume the delay was due to our office move.
  
  We appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us directly at ******************************** We value your feedback and are committed to providing better service moving forward.
  Sincerely,

  ***** *****

  Customer Answer

  Date: 02/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CA HAD A CONTRACT WITH PARKSIDE VILLAS - ID ENDEND ON *********. CONDOMINIUM ASSOCIATES KEEP THE **** MONEY AND WILL NOT RESPOND.... ***** **** **** ********, ********************************** *** ****** ********************************** *** ******

  

  Business Response

  Date: 09/16/2024

  Condominium
  Associates has been managing associations since 1982 and we are proud of our exemplary
  record and high business standards, including the transition of associations to
  other management companies.   Electronic
  and hard copy records, as well as all association materials and startup funds are
  made available directly upon request.    The
  transfer of all remaining funds occurs as soon as the accounting, clearance, reconciliation,
  and closing of the bank accounts is complete.  
  The management termination for Parkside Villas was July 31st and all bank accounts have been cleared, reconciled and closed.   All the funds have been transferred to
  Charles Kunath’s company, B+C Management. 
  Mr. Kunath’s demand for all funds before accounting was completed and assessment
  checks or other receivables cleared is not consistent with reasonable business
  practices. 

  Customer Answer

  Date: 09/20/2024

   
  
  Complaint: 22193919
  
  
  
  I am rejecting this response because:  Mary word salad is a weak attempt to make CA look like they are legal - FDBPR will decide that. .... she has used rhetoric to try and be a competent company.   I have the proof!!!!!!

  Julio Ruiz who was in charge of transaction just up and quit because of CA inability to do business in a proper way.  I feel sorry for you Mary... I accept your apology and I forgive you but you are a mess and Condo minimum and associates

  I will gladly prove it....  

  
  
  Sincerely,
  
  
  
  Charles Kunath

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22193919
  
  I am rejecting this response because:
  
  they closed out the account for Parkside villas on 7-31 and took money out on 9-3 - 3 x and paid themselves with Parkside money stealing and illegal and they sent a check with NSF to Parkside that caused more cost to Parkside after they closed out on 7-31. why are they still doing business when they were fired on 7-31....?????

  

  Business Response

  Date: 10/29/2024

  See attached the backup for the amount in question. 
  
   
  
  Part of $807 is the **** charge for their year- end ***************** requirement.
  
   
  
  Both operating and reserves were closed by Popular and  Final funds were sent by the bank to the new management company B+C Management.

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My condominium building, ****************************************************** company Condominium Associates) lost power for 10 days in January 2024. Management did absolutely nothing about it as they could not agree on an electrician. My family was forced to live in a pet friendly hotel which cost us $2,000. Filed a claim with my home owner's insurance, and with ************ not covered. So basically I'm screwed for their lack of acknowledgement. They ignore the problem, therefore it will go away. While the owners that pay them monthly to resolve such issues, absolutely nothing is corrected.

  

  Business Response

  Date: 09/06/2024

  On the weekend of New Years Eve of 2023, there was a power outage in Building D at *************   A vendor was contacted immediately and determined the issue was a failure of the main breaker.    Unfortunately, the vendor could not source a local replacement.   Subsequently, it was determined that the lack of availability was that the specific brand of breaker was no longer manufactured.   A national search for an old stock replacement or other manufacturer equivalent proved unsuccessful.   Accordingly, the only solution became the entire replacement of the main breaker assembly.   Multiple vendors were contacted, and the Board contracted the vendor that could source and install the new main breaker assemble the quickest.   The power was restored on January 9th.    
  

  Consequently, the time it took to restore power was in no way due to a failure to act by the management company.  The management company carried out their relative responsibility, as directed by the Board, in a prudent and decisive manner.     Therefore, the complaint is misdirected as the management company had no direct or indirect control over the loss and/or restoration of power.   

  Customer Answer

  Date: 09/10/2024

  It was known from day one that the entire electrical panel needed to be replaced, according to the electrician we spoke with. Condo Associates was hoping and tried to take the cheapest and easiest way out, by searching for a part that was manufactured in 1986, the year the building was constructed, which only delayed our electricity restoration by numerous days. They did not want to pay the expensive price tag so were doing anything possible to avoid doing so. When this happens to a hotel or a school, daily operations do not come to a screeching halt for 10 days, it's dealt with in a responsible and timely manner, one which *********** failed to accomplish. Their inadequate response led to significant financial stress, displacement, uncertainty and fear. Not once was the word "apologize" ever used by ***********, they never apologized in any form, to this day, I've been told by their staff it "had nothing to do with Condominium Associates." 

   

  I'll end with this, if this is a misguided complaint as stated, then why did *********** give financial compensation to one of my neighbors and nothing to myself? If they are going to compensate one unit owner for this horrible situation then all 12 unit owners should have been compensated in the exact same way, however that's not what was done. I'd like to see this happen to them and see how they feel. 
  Complaint: 22143119
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The downspout running externally from the roof of the building at ****************************************************************************************, appears to be clogged, causing it to break. As a result, rainwater is shooting into our condominium, leading to significant property damage. Immediate repairs are needed to prevent further issues.A work order was filed on 07/27/2024. Since then, I have contacted Condominium Associates daily. Each time, I am informed that the property manager for *********** will reach out to me. However, no one has come to inspect the problem or contact me. As a result, the damage to our property continues.

  

  Business Response

  Date: 08/21/2024

  We have been working with the customer, at this point we will have to wait for the next rainfall to verify.

  If there are any further issues we have been continuously working with them until resolved.

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22076994
  
  I am rejecting this response because:

  
  ************************* and Condominium Associates falsely claimed and documented that the downspout had been repaired. ***********************, the community maintenance engineer, inspected the downspout and informed ******* and several others that the repair had not been performed. Evidence confirms that the downspout has neither been fixed nor even attempted to repair by any individual.The damage remains unaddressed.

  
  In addition to *************************, false repair documentation was also reported to ***************************, *********************, ***********************, and *********************** of Condominium Associates. As of August 21, 2024, all of these individuals continue to ignore the inaccurate repair documentation and have yet to address the downspout issue, which is causing ongoing property damage.

  
  Sincerely,
  *********************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a resident at ********** Condos in **************. *******. Condo Associates has neglected a German ***** issue in the Presidential building since July 11th, 2024. The property manager (Sunday) and regional manager (***********************) have not responded appropriately to the matter. Causing an infestation in the garbage area and residents living space.

  

  Business Response

  Date: 08/06/2024

  Condominium Associates has provided a timely and thorough response.  When made aware of the issue, management had maintenance pull the dumpster out and pressure washed the dumpster room.  The pest control vendor was also contacted.   Pest control inspected, sprayed, set out bait and monitoring stations.  Pest control treated and inspected again 07/19/24. Pest control treated and inspected again 07/26/24.  Pest control treated and inspected 08/01/24.  Next treatment is scheduled for 08/07/24 and will continue weekly for the short term.   The trash provider is also scheduling to have the dumpster picked up and taken to their facility for steam cleaning.   Owners have been advised that sending untied trash bags down the garbage chutes causes them to spill out the contents and will exacerbate issues by attracting flies and bugs.

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22029535
  
  I am rejecting this response because:  The area needs to be monitored weekly.  There still ***** activity.  ******,  see attachment.  I reported this to Sunday the property manager on July 11th, 2024. I had German Roachs flying in my house and a timely matter is to start work on July 19th. Not acceptable!!

   
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint against Condominium Associates, 2019 ***************************************. They are the current managers for our **************************** They are refusing to send me a copy of the budget for our condo and answer questions the lender needs to process the loan for the buyers of my condo. They claim they don't have the answers but most should be in the financials

  

  Business Response

  Date: 07/02/2024

  A copy of the 2024 Budget for *************** Condominium ************ **** is attached.   It has been available for viewing and downloading to every owner via the Association Owner's Portal since 01/14/24.  Please email the questions referenced to ********************************* for follow up.

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21892628
  
  I am rejecting this response because:  they nearly caused the loss of the sale of my house.  The buyers were good enough to change lenders that did not ask for the same info and finally the sale seems to be going through but was delayed about two weeks.  
  
  Sincerely,
  
  *****************************