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Business Profile

Beauty Supplies

SalonCentric

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

This profile includes complaints for SalonCentric's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SalonCentric has 473 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SalonCentric

      10101 Dr Martin Luther King Jr St N STE 2 Saint Petersburg, FL 33716-3807

    • SalonCentric

      2896 Tamiami Trl E Naples, FL 34112-5711

    • SalonCentric

      8729 Little Rd New Port Richey, FL 34654-4946

    • SalonCentric

      3800 S Tuttle Ave Sarasota, FL 34239-6411

    • SalonCentric

      2124 S Dale Mabry Hwy Tampa, FL 33629-6312

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint regarding deceptive and misleading promotional practices associated with your store credit card offer.Your company advertises a 20% discount on the first purchase made with the credit card upon approval. However, the discount is not applied to the entire order as advertised. There is no clear indication in the fine print that the discount is limited to specific items, and the promotion implies that the 20% discount applies to the full purchase total.Additionally, it is not disclosed that in-store and online items cannot be combined in a single transaction. During the checkout process, the website automatically removes certain items from the cart without user confirmation and redirects the customer to a final checkout page. This creates confusion and misleads customers into completing purchases under false assumptions.The design of the website and promotion appears intentionally misleadingencouraging users to provide sensitive personal information, including their Social Security number, to open a credit account based on inaccurate promotional claims. Ultimately, the promised discount is not honored as ************* this point, I am requesting the following actions:1.A return and full refund for the single item, made on June 5th, to which the 20% discount was actually applied.2.Immediate closure of the credit account.3.Removal of this credit account from my credit report.I expect a prompt response and resolution to this matter. I sincerely did not look forward to escalating the issue however corporate was no help in solving the issue.Sincerely,******** *****.

      Business Response

      Date: 06/11/2025

      Ms. Anaya called us on June 10 about the 20% discount not being applied to an order she placed online on June 5.


      Unfortunately, Ms. Anaya attempted to order online exclusives, which are not eligible for the 20%
      discount based on our PLCC terms and conditions and were pulled from her cart. A Customer Experience Representative explained the exclusion to her, which can be found on our website at https://d.comenity.net/ac/saloncentric/public/benefits for exclusions. 

      Ms. Anaya is able to return unused and unopened product at any SalonCentric store for a full refund within 120 days.

      However, Ms. Anaya will need to cancel her PLCC card with BREAD directly and BREAD will need to confirm there is no impact on her credit risk. We cannot contact BREAD on her behalf, due to confidentiality and security reasons.

      Our Customer Experience Team will reach back out to the customer to facilitate the return and refund. 

    • Initial Complaint

      Date:01/23/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 11/7 for items I was purchasing as gifts for Christmas. When my daughter went to use the dry shampoo it would not spray. Ive emailed salon centric three times now and received no response. I just want my $17 back or a replacement item.

      Business Response

      Date: 02/17/2025

      Hello,

      Damaged products can be returned at any SalonCentric store.  

      Thank you. 

       

    • Initial Complaint

      Date:01/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December of 2024 I went to SalonCentric in ***********, ******. The sales associate told me my account was frozen probably due to a licensing update issue. She gave me a ***** number to call for salon centric customer service to update my account info. I would not be able to shop at the store until I updated my info. I called right away and spoke to customer service and updated my license information. I went back to ********************** one week later and attempted to purchase more items and the sales associate once again told me that my account was still frozen, this time due to a credit issue and to call customer service again. I was very confused about the whole situation. Last week I received a statement from SalonCentric saying I owe over $200. The statement doesn't say what was purchased or when, but does state the invoice is over 90 days late. This was the first statement ever sent by SalonCentric. I'm not able to shop at their store until this statement is paid in full, even though I have no idea what this statement pertains to

    • Initial Complaint

      Date:11/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am licensed cosmetologist in *****, **. I have been using Saloncentric for many years and tend to purchase quite a bit of beauty products for use and sale at my hair salon. The constant pressure by sales **** and employees at the stores has driven me to buy an excessive amount of products just to get my account suspended due to false pretenses. I was given an account restriction of $800 online and online only but then after learning my account was suspended was told it included in store purchases as well and due to purchasing too much my account got suspended with no warning whatsoever. I am looking at trying to speak to upper management to try to rectify the situation as it is impacting my small business in a severe way. I did absolutely nothing illegal or anything against Saloncentric policies other than purchase too much. While this sounds crazy it is facts.

      Business Response

      Date: 12/04/2024

      Our teams have had several conversations with this customer about her purchases and our policies. 

      The last conversation occurred on Nov. 15, 2024, and at that point the customer stated in writing that she understood the restrictions we placed on the account and agreed to these limits.  

       

      Customer Answer

      Date: 12/05/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** **********

    • Initial Complaint

      Date:10/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on September 12th with salon centric. I order with this company multiple times a year and have never had an issue before this. The tracking states my order was delivered on September 14th. This package was not at my door and the photo shows the wrong house. I emailed salon centric 3-4 times with no response. I then called salon centric and the agent was not helpful whatsoever and told me to contact my renters insurance which I do not have. This is extremely upsetting as Ive spent thousands of dollars with this company and they are unwilling to help with this. As I previously stated, all of my orders have arrived at my front door with no issues before this. I was originally expecting a replacement but I am now requesting a refund. I provided a photo of an order placed before this one which shows delivery to my front door on 9/10 and a second photo of the missing package delivered on 9/14 to a different address.

    • Initial Complaint

      Date:08/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 13th I placed and order online at Salon Centric for 2 color tubes of #9N, 2 cans of big **** hair, and a 32oz bottle of 20 vol developer. So the order arrived yesterday August 14th and it was missing 1 color tube and the hairspray bottles are damaged. I left 4 emails and 3 contact online forms, and called several times and they say the wait is 5-10 minutes but after ***** minutes of silence I have to hang up. I attempted to call the pay your bill extension and they picked up right away (as I knew they would) because when it comes to receiving money it's fast, but he said he could not help me so put me back with the never ending no pick up phone line. I paid $58 for these items including the $12 ship and I want what I paid for.

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a new cosmetologist and *** been trying to make an account for months. I put in all of my information and they told me it was incorrect, when i had all my information infront of me. Ive tried to email them multiple times and Ive gotten no response. I call the costumer service number and the guy told me to send them a email and wont help me at all. After multiple more emails I decided to try and call again. Ive been on hold for an hour. I spent $20,000 on school and ***** hours of my time to get this license and I dont understand why they wont except it.

    • Initial Complaint

      Date:10/31/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday September 29th I received an email from Salon Cemtric to fill out a survey and receive a $25 gift card. I received that email at 8:09 am and by 8:29 I had submitted my survey promising a $25 gift card as soon I submitted the survey, however, I never received this gift card. I called Salon centric customer care and opened up a case and received a case number, but I have not heard back from anyone. This is not the first or second time I have filled out a survey with a promise of something that I never received. This seems like a complete scam and complete false advertisement. At the end of this survey it asked to provide my personal information such as email and phone number and Id be receiving the e-gift card promptly, however I never received it and I sense Salon Centric is selling my personal information and receiving personal information in this survey that benefits their company, and not giving customers what they promised in their behalf. Complete scam.

      Business Response

      Date: 11/08/2023

      Hello, 

      We apologize for this mix-up.

       The customer received the digital coupon code from SalonCentric on Oct. 20. ************* then attempted to call the customer each day between Oct. ***** to assure the customer received the code. ************* left multiple voicemails addressing/resolving the issue, but the customer has not responded. 

      The issue has been resolved on our end.

      Thank you.

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 11/28/22 online and wanted to return 2 curling irons that I didnt end up giving for Christmas. I walked into the store on 12/26/22 after I fully read the return policy online which stated I could bring them in before 60days. I was told I wouldnt be able to do a return because I did not bring in a FREE sample that was mailed with my package. For starters I didnt even check the package for a sample so I dont even know if it was included. But it said no where on the return policy that I had to bring that in? I was so frustrated because it was over $100 I was about to lose out on. I requested to speak to manager which of course backed up her employee and suggested I just try to return by mail. Well I have been trying for 2 weeks to call customer service and NOTHING. Nobody answers. I tried the text service they have and no replies. My appliances have a few weeks left before they hit the 60 day **** and no one is able to help me? Why is it so hard for people to return things that were purchased online and why is there such a ***** rule about bringing back a free sample?? Smh.

    SalonCentric is NOT a BBB Accredited Business.

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