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Business Profile

Live Streaming

Best Movies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From August 2023 to February 2024 I have been charged ***** by a company listed as Bestmov-com in *******. I have never signed up for this service and would like to be refunded.I tried calling customer service but got a message ****** it was not available. They did ask to leave a message with the last 4 of my SS# which I did not feel comfortable doing.Please help me as I searched online and found this to be a scam.Thank you

    Business Response

    Date: 02/26/2024

    Hi *******,


    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account couldn't be found using the email provided. We would need to know your first 6 digits and the last 4 to track the card assigned to the account. It would then be canceled and no charges will be taken out. We will also provide a refund for the charges deducted from the customer's account. If you don't feel comfortable doing this, you can always get in touch with your bank to check everything's ok.

    Best regards,
    Support Team

  • Initial Complaint

    Date:06/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These are not my charges. I do not know who this company is and have never contacted them or did business with them. Upon seeing the $49.99 charge in my account, I performed a search of the company and noticed that they took out $1.98 as well some time before the second charge. I request an immediate refund and request that **** company be charged for fraud and unauthorized charges to my account. In reading other similar complaints, I see that this has happened many times before. I request a refund of both charges, not to access my account, and an additional $50 for having to file **** complaint as a punitive damages fee.

    Business Response

    Date: 06/13/2023


    Hi *******,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    I would need further information about your subscription in order to find it. I did not find an account with the email provided nor the name. Could you please send us the first six digits of your credit cards and the last four in order to track it and refund? 


    We will provide a refund for the charges deducted from the customer's account.


    Please note that it may take up to 5 business days before the money appears on the statement once we do that.

    Best regards,
    Support Team

  • Initial Complaint

    Date:05/30/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 5/25/2023. Charge of $1.98 was taken from my checking account from *************** don't know who they are or where they got my bank information. I don't know who this company is would like the the $1.98 credited back to my card.

    Business Response

    Date: 05/31/2023


    Hi Olivia,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    *********************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

    Customer Answer

    Date: 06/01/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ****

    Customer Answer

    Date: 07/07/2023

     
    Complaint: 20111669

    I am rejecting this response because:

    This has not been resolved.  The $1.98 has not been credited to my account.

     

    Would you please follow up on this matter. 



    Sincerely,

    *********************

    Business Response

    Date: 07/07/2023


    Hi ******,

    We are so sorry to hear that. We always encourage our customers to provide feedback and contact us directly to ********************************** for individual assistance.

    The account was canceled and the $1.98 were refunded back on May 31st, 2023. If you continue to see this charge, please contact your bank to obtain further details and ensure that they did not process the charge. It is possible that you still see the charge, but you should also have received a credit for the same amount.


    Best regards,
    Support Team

  • Initial Complaint

    Date:04/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This report is posited to expose a blatant scam that is being perpetrated on numerous individuals and their bank accounts.A fraudulent, supposedly legitimate business calling itself Mello Pro Inc. in **************, ******* has surreptitiously withdrawn 5 months of $49.99 payments from my Capitol One account during the months of October 2022 through February 2023 for a total of $249.95.I would like them to restore my $249.95 to my *********** account immediately.

    Business Response

    Date: 04/17/2023


    Hi *******,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ************************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 3/28/2033. Amount $1.98. I did not authorize ANY transaction for ANY amount with Best Movies. The company illegally took money out of my bank account.

    Business Response

    Date: 03/29/2023

    Hi *****,


    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account with the name ************************* or the email ************************ was not found in our system. Please provide us with the first six digits of your card and the last four in order for us to find the named transaction and your account, in order to refund and cancel as you wish.

    Best regards,
    Support Team

  • Initial Complaint

    Date:03/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The same as everyone elsethey tested a charge and the ***** per month. Because I thought my husband purchased it, I didnt dispute. 9 months later Im on the phone with bank to dispute it.

    Business Response

    Date: 03/21/2023

    Hi *****,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ************************************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a minimal charge of $1.98 on 03/07/2023 from bestmovhere com which I didn't even realize. Then on yesterday I received a charge of $49.98 from the same company. Date of 03/16/2023. I have no idea what or who this company is. When calling the number they ask for the last 4 of your social. I see many similar complaints on line.

    Business Response

    Date: 03/21/2023

    Hi *******,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My debit card was used without my authorization in the amount of $49.99

    Business Response

    Date: 03/09/2023


    Hi ********,

    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly for individual assistance.

    The account is now canceled and no charges will be taken out. However I didn't find a charge on the account with the email **************************, it is possible that you got registered with another email too. In order to look up this charge you are referring to, please provide us with the six first digits of your card, and the last four.


    Best regards,
    Support Team

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Similar to other complaints, I received a charge for $1.98 on February 20 and another charge on February 21 for $49.99. When I call the number on my credit bill, I get through to a message stating a 24 hour turnaround but they are requesting my last 4 of my social. RED FLAG!I have no clue what this service is and am seriously concerned how they got my CC number especially considering it is a new number.I am also making sure I dispute this with my CC company in case of future fraud but need bestmovher.com to perform a refund and make it right.

    Business Response

    Date: 02/23/2023


    Hi *********,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ****************************************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the 11/01/2023 I was charged **** followed by another charge on the 12/02/2023 for *****. I have no idea what this company is nor did I purchase anything for this company.

    Business Response

    Date: 02/20/2023


    Hi ******* ,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ******************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

    Customer Answer

    Date: 02/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Best Movies is NOT a BBB Accredited Business.

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