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Business Profile

Live Streaming

Best Movies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Similar to other complaints, I received a charge for $1.98 on January 21 and another charge on January 26 for $49.99. When I call the number on my credit bill, I get through to a message stating a 24 hour turnaround but they are requesting my last 4 of my social. RED FLAG!I have no clue what this service is and am seriously concerned how they got my CC number especially considering it is a new number.I am also making sure I dispute this with my CC company in case of future fraud but need bestmovher.com to perform a refund and make it right.

    Business Response

    Date: 01/30/2023


    Hi *******,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    We would gladly proceed with a refund, but couldn't found an account associated with your name ************************ nor the email ******************************

    If you could please provide us the first 6 digits of your credit card it will help us find your account.

    Best regards,
    Support Team

    Business Response

    Date: 01/31/2023

    We are unable to find this user registered in our site until she can provide us with more information to find those charges she is claiming for us to refund. Once she gives us the first 6 digits of the card she is being charged for we can look up in our system and provide a refund properly

    Customer Answer

    Date: 02/01/2023

    The first 6 digits are:  ******

    Business Response

    Date: 02/02/2023


    Hi *******,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $1.98 then an additional $49.99 on 1/27/23 to a company I have never heard of. When trying to call them, I keep getting hung up on after it rings. I simply want my money back from this fraudulent company.

    Business Response

    Date: 01/30/2023


    Hi *****,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received several charges on my bank account for $49.99 which I did not authorize nor do I know who this company is. Upon research it said this was some sort of scamming streaming company. I demand a refund and will report as fraud to the bank.

    Business Response

    Date: 01/16/2023


    Hi *****,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a full refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a 12-26-2022 from Best Movies www.bestmovhere.com. I did not approve a credit card transaction of $$49.99 or any additional future subscription charges. I don't even know what this company is. I contacted them via the phone number provided to request a refund and cancel the subscription, and the number automatically disconnects so I couldn't get through. I also tried canceling the subscription service but to no avail. I am requesting a refund to my credit card for the initial $49.99 charge and cancellation of the subscription with no future charges being made to my credit card account. Thank you for any help.

    Business Response

    Date: 12/29/2022

    Hi *****,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to ********************************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

  • Initial Complaint

    Date:12/15/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of unauthorized charge 12-15-2022 from Best Movies www.bestmovhere.com. This is a fraudulent Company. I did not approve a credit card transaction of $1.98 or any additional future subscription charges. I attempted to contact them via the phone number provided to request a refund and cancel the subscription, and the number automatically disconnects. I also tried cancelling the subscription service and requesting a refund via the support page on the website and the submit button is disabled. I am requesting a refund to my credit card for the initial $1.98 charge and a cancellation of the subscription with no future charges being made to my credit card account.Thank you for your assistance!

    Business Response

    Date: 12/19/2022

    Hi,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account is now canceled, and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

    Customer Answer

    Date: 12/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately one week ago my bank account was charged $1.98 by wwwbestmovhere.com and I did not notice that charge until this morning when a $49.99 charge from the same company showed as pending. Upon discovering that charge I dug into my account history at the bank that's when I found the initial very small debit. I cannot find the company online by searching the company listed on my bank statement. I have not ever done business with this company nor have I signed up for any type of subscription.

    Business Response

    Date: 11/14/2022


    Hi ******,

    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account is now canceled and no charges will be taken out.

    We will also provide a full refund for the charges deducted from the customer's account.

    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

  • Initial Complaint

    Date:11/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/3 my checking account was debited $1.98 On 10/7 it was debited again for $49.99 On 11/8 it was debited again for $49.99 I did NOT order any service from this company and when I attempted to discuss the issue with them all they wanted was my name and my account number. When I refused to provide a checking account number they promptly hung up. After numerouos attempts to reconnect I only get a "Please leave a Message and we will return you call" response.Attached is the ************ Statement Charges. Novembers withdrawal just posted against my account 11/8

    Business Response

    Date: 11/23/2022

    Hi *******,

    Sorry for the late answer. We tried to refund the card but we received a decline from the bank .

    You can contact directly our support through our customer support *************** or the email ****************************************** to enter in direct contact with us to solve it

    Thank you

  • Initial Complaint

    Date:11/04/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of unauthorized charge 10-24-2022 This is a fraudulent Company. I did not approve them to take $1.98 or any other amount they may try to take in the near future. I contacted them by text and they told me they did not show the transaction on their end. I also told them to cancel anything they might have this tied to, like a membership, because I do not want nor did I approve anything they are selling.

    Business Response

    Date: 11/07/2022


    Hi ******,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account is now canceled and no charges will be taken out.

    We will also provide a refund for the charges deducted from the customer's account.

    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    BestMovHere Support Team

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $49 on my debit card. I never have heard of this company and saw others complained on your site!Would like my money back!Thanks. Please advise.*************************

    Business Response

    Date: 10/26/2022


    Hi *****,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
    ********************************** for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Bestmovhere Support Team

  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Exactly one week ago my bank account was charged $1.98 by wwwbestmovhere.com however I did not notice that charge until this morning when a $49.99 charge from the same company showed as pending. Upon discovering that charge I dug into my account history at the bank that's when I found the initial very small debit. I cannot find the company online by searching the company listed on my bank statement. I have not ever done business with this company nor have I signed up for any type of subscription.

    Business Response

    Date: 10/13/2022


    Hi ***,
    We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to ******************************************
    for individual assistance.

    The account is now canceled and no charges will be taken out.
    We will also provide a refund for the charges deducted from the customer's account.
    Please note that it may take up to 5 business days before the money appears on the statement.

    Best regards,
    Support Team

Best Movies is NOT a BBB Accredited Business.

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