Complaints

This profile includes complaints for Chappelle Roofing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chappelle Roofing, LLC

  5725 Magnolia St N Saint Petersburg, FL 33703-1225

  
• 

  Chappelle Roofing, LLC

  1611 12th St E Ste D Palmetto, FL 34221-6473

• 

  Chappelle Roofing, LLC

  6304 Tropicaire Blvd 6304 Tropicaire Blvd North Port, FL 34291-4603

• 

  Chappelle Roofing, LLC

  18328 Stony Point Dr Strongsville, OH 44136-8164

  
• 

  Chappelle Roofing LLC

  1638 Diana Dr Brunswick, OH 44212-3961

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Chappelle Roofing to install a new roof on my home. There have been multiple errors and extremely poor customer service throughout the process and they continue to not resolve the issues. I am a snowbird and was not home when Chappelle started work on my roof in early December 2024. Chappelle started the work on my **** without informing me of the date or their timeline, causing me serious problems with my HOA. When I returned to my home in mid-December I had an inspection with ***** ****. There were numerous problems with the work that we discussed and I detailed in an email to Chappelle on January 4, 2025. The remaining issues are as follows:- Install three new skylights with white trim - Paint the replaced wood with white paint - Fix the rust color vent - Fix all unfinished spots - Remove pallet of roof tiles from my driveway - Remove incorrect skylights from my lanai - Pay $150 for me to fix the damage that was done to my bathroom plaster I am still waiting for Chappelle to fix all of these problems. I have contacted them relentlessly since December and they ignore my communications or give me the run-around. ****** *******, the **, has been evasive. It has now been over 5 months since my inspection was done and I am forced to file this complaint. Could you kindly help me to resolve these issues as quickly as possible? If more details are required about the work that still needs to be done or our communications, I am happy to provide that information. Chappelle has the January 4th email and understands the work that needs to be done. Thank you,******* ***** ***************** (please communicate via email as I will be out of the country and my phone will not be working)

  

  Business Response

  Date: 06/12/2025

  There were issues regarding Mr. Starr roofing project.  There absolutely was communication in the beginning with the tile and that finally got resolved.  The repair list as far as the skylights they were wrong trim color so we had to order new ones and they took sometime to get in.  I will acknowledge the communication on Nicole's part wasn't great after the skylight issue as I was waiting on production to get me the information but I should have at least communicated a little better regarding that so I do apologize.  We did get the repairs handled, even painted wood which on our contract says we don't do that, but given the situation and time it took to get this resolved we went ahead and took care of those items.  The repairs have been completed and this issue has been addressed.  If you need anything further let us know

  Customer Answer

  Date: 06/26/2025

  This is the second complaint that I'm filing regarding Chappelle Roofing (complaint #1: ID # 23392818). The entire experience of working with Chappelle Roofing has been the worst I have ever experienced with a supplier in my personal or professional life. I won't recount all of the details here, although I have notes and communication of every step. Rather, I will recount details about the final remaining issue. In my first complaint filed on May 29 I listed all of the items that still needed to be completed. After six months, they have completed all of them but one. The final item was reimbursing me $150 for the damage that they did to the drywall in my bathroom when installing the skylight (which their rep had agreed to do). Rather than sending me a check, Mr. Jess Jackson threatened that he would not send the $150 check unless I took down my complaint with the BBB. I refused. After my refusal, My Jackson finally agreed to send me the check on June 13. I thought this situation was finally done. On June 25 this check still had not arrived at my home. This entire experience with Chappelle Roofing has brought me much anguish, not to mention inconvenience. Part of the reason I chose them was because of their A+ rating on BBB. I don't understand this rating. Taking just a quick look at rating websites online (e.g. Yelp) it is clear that there are countless customers experiencing the same things that I have for the past six months. I wish I had seen them before hiring Chappelle Roofing, and not just relying on the BBB rating. I appreciate your help with this matter. Before contacting the BBB, Chappelle Roofing ignored my requests. Sincerely, Stephen Starr

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wrote the following email to Chappelle Roofing back on July 4, 2024 after they refunded me $2,115 of my $3,000 deposit. I had several conversations with Chappelle Roofing regarding my situation and it was understood that my decision to repair/replace my roof was predicated on two motivating factors: 1. ************ company at the time told me I needed to be contracted for roof repairs/replacement to reinstate my policy and that no insurance company would insure me without roof repair or replacement . (even though my roof was only 9 years old.) 2. We were waiting for a ***** from MySafeFloridaHome before we scheduled the job.I gave a $3,000 deposit to Chappelle Roofing in order to re-instate my home owners ********* the months since giving Chappelle the deposit for the job there have been unforeseen changes in circumstances. 1. ************ company (Citizens) lied to me. They refused to reinstate my policy even after i contracted with Chappelle and said I could re apply after work was completed. After months of frantic searching, I found an insurance company that would insure me without making any repairs to my existing roof. (for double what I was paying). 2. MySafeFloridaHome declined to offer me any assistance regarding roof repair or replacement.While I see Chappelle Roofing has a cancellation clause, my understanding was that clause took effect 3 days after the job was scheduled. We had not yet scheduled the job since it was unclear whether i would be replacing or repairing my roof. I can understand enforcing your cancellation policy under normal circumstances. These are far from normal circumstances. I feel *****ing me a full refund of my deposit would be the right thing to do. Therefore I am requesting an additional refund check of $885.00 to bring the total refund to $3,000.Although i was told i would likely get some additional refund, and that the owner would contact me . I have received nothing, not even a phone call from the owner

  

  Business Response

  Date: 04/02/2025

  
  Mr. ****** signed a contract on 9/12/2023 and nowhere on the contract does not it state this is contingent on these items as if that were the terms of it we wouldnt have had him sign the contract we would have told him wait until you have your situation in order and then we can sign and move forward. Mr. ****** also had the representative send him a full roof metal estimate as well so at that point in time he clearly was ready to move forward.  Mr. ****** emailed Chappelle Roofing on November 11, 2023, asking how long it usually takes for MSFLH.Chappelle Roofing replied on November 13, 2023, stating from our understanding they are waiting for funding. Again, ***** doesnt have anything to do with the contract Mr. ****** signed.  ************* was waiting for funding that was the only reason he was getting work done on the roof then he shouldnt have signed a contract to do so without proper funds. The next correspondence from Mr. ****** wasnt until April 11, 2024,stating he got denied by ***** and then he emailed again on May 29th 2024, stating he got insurance to cover him and he no longer needed the repairs.  Chappelle Roofing then sent his deposit back except for 10% of the contract amount as the contract terms state under the section Notice of Right to Rescind Contract.  We realize Mr. ****** states he thought is was 3 days after job was scheduled, but the clause clearly states, either party of this Contract may cancel the Contract by giving a written notice to the other party by certified mail or registered mail on or before midnight of the third business day following the execution of the Contract.  If buyer cancels contract after the third business day they forfeit the deposit and/or 10% of contract price.   There is no confusion of what the clause states and the terms of it.  The rest of his deposit was sent back to him immediately. As a business we did everything we were supposed to do, once again we are sorry for his situation however Chappelle Roofing didnt do anything wrong.  
  

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23139416
  
  I am rejecting this response because:

  The respondent clearly did not read my entire complaint. The reason I contracted with Chappelle Roofing was solely because my insurance company informed me that I had to a have roof repair order "under signed contract" in order to retain my insurance, and that no other insurance company would insure me. My decision to repair or replace the roof was dependent on what Mysafefloridahome would cover. In my conversations with Chappelle Roofing, they understood my situation. After contracting with Chappelle Roofing , my insurance company told me that they would not re-instate my policy until all roof repairs were complete (not Chappelle Roofing's problem , I get that). After an exhaustive search , I found an insurance company that would insure my home without the need for roof repair. That's when i requested a refund. It may be that Chappelle Roofing didn't do anything  blatantly wrong... however under the circumstances, are they willing to do what's right? 

  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/03/2025

  We read the response and again we understand his situation however it doesnt change the facts of this matter.  Everyone has their own circumstances and believes what is right in their eyes, however as a business if the business just gives everyone what they want because the customer believes it is right then they probably wouldnt be in business.  The business already has time and money spent before they drive to the lead, no one forced him to sign a contract he made that chose to do so without having the funds to pay.  The company did what was right as sent everything back besides 10% as contract states, and also we are talking 5 months later we arent talking a month or even two later. Even if you purchase something from the store you only have a certain amount of time to return it.  The company did the right thing.

• Initial Complaint

  Date:03/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not remove the trash as agreed to as part of finishing the job. Theyre saying its not their responsibility

  

  Business Response

  Date: 03/24/2025

  We spoke with the Mrs. **** on Thursday 3/20/25 in the evening and told her that we would come pick up the trash with dump trailer on Friday 3/21/25 which was done early that morning before 9 am.  The trash wasn't Chappelle Roofings as we have photos which were sent to homeowner before we even started her project.  I have attached those photos, but we went ahead and picked up everything for her to help out which again was done before 9 am on 3/21/25 so not sure why the complaint was even made as it was discussed and handled as we discussed with her.  She also made a ****** review stating ***** Chappelle moved and Chappelle must be sold stating it is bs to her, we also replied one no ***** Chappelle exist that works here, and that Chappelle Roofing isn't sold and her sales representative ***** ***** moved out of state again nothing to do with the project or any truths about Chappelle Roofing. Job is finished; trash picked up which wasn't ours as discussed with her before this complaint.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October, 2024 we signed a contract with Chappelle Roofing for a new roof primarily after recommendation from a neighbor whose crew took less than 2 days to install and was very neat & clean. Very poor to no communication from office as to ********** to start. Field crews report in to office, but office doesn't communicate with customers. Crew took well over 4 days, sloppy work, drip edge was cricked, black tar allover our garden hoses, nozzle, stucco, drive & sidewalk, black tar dripping down the drip ************** bent & detached gutters from fascia, cracked window, and set heavy pails of nails & tar buckets right on top of flowers in flower bed as well as the plywood. They also did not blow the gutters clean since all the nails & plywood chips came out of the downspouts after the first rain. I paid cash for the deposit and payment at completion, but withheld $593.00 until Inspector signed off on permit & repairs were done. Our salesman was here taking ample pictures and forwarding to ******, service manager. They sent a crew to clean all the tar off the facia and nothing else. Last week, March 12 a man was here re-doing the drip *************** over a section of garage due to Pasco County Inspector requirement. Yesterday, another man came solely to replace the drip *************** around rest of garage for inspector. He detached downspouts and gutters and left them laying on the roof. I provided the cost of the flowers to them last week. I have had ABSOLUTELY NO CONTACT FROM ANYBODY IN THEIR OFFICE REGARDING REPAIRING THE DRIP EDGE AND DAMAGED GUTTER. I keep emailing or texting our ************* contacts his office, but no repairs and reimbursement done. Today I received an invoice for the balance of $593.00, must have passed inspection on garage roof after 2 attempts to rectify. I request the $593.00 be credited to my account so I can hire another roofer to make repairs & replace my plants & flowers.

  

  Business Response

  Date: 04/07/2025

  We are very sorry for your experience, and we appreciate the feedback as we strive to give our customers the best experience possible. That specific crew no longer works for Chappelle, so we have taken measures for this not to happen again.  We will also talk with the office about the communication. Please keep the ****** we will zero out your invoice and send you a paid in full receipt.  Again, we are very sorry for this experience.  

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chappelle Roofing LLC (Chappelle) re-roofed our home December 2024. They installed a 5V metal roof and during installation added hurricane straps per contract. Chappelle was informed that we requested the hurricane straps be added so we would receive discounts on our homeowners insurance premium annually.On January 27, 2025, the wind mitigation Inspector performed his inspection, and his Wind Mitigation Report resulted in a failure for hurricane strap insurance credit, due to improper hurricane strap material being used as well as improper installation. The wind mitigation Inspector asked for product data information and product installation procedures from Chappelle. After review by the Inspector of the information, he noted the product material (the straps) and the installation procedures did not match the information received from Chappelle and therefore resulted in our loss of hurricane strap credit. This results in an approximate loss of $2,740 annually on our homeowners insurance premium.We contacted a specialty contractor, *********************, who has also reviewed the most recent Wind Mitigation Report, and he indicated he can install clips on our home for $2,400. This would give us a homeowners insurance premium discount of approximately $2,319.On February 3, 2025, we hand delivered a letter to Chappelle with attachments requesting a full refund within ten (10) days for the cost we paid for the hurricane straps in the amount of $2,348. To date, we have not received a response from Chappelle Roofing LLC.We are filing this complaint asking for your assistance so we may receive our refund for improper hurricane strap material being used as well as improper installation and further ask that this be reported to hold Chappelle Roofing accountable for improper work product and materials.

  

  Business Response

  Date: 02/27/2025

  Yes, we re-roofed Mr. ****** roof in December 2024. We had to redeck Mr. ****** entire home to bring it up to code.  We have our clients sign an addendum showing the price if extra material is needed above what is listed in the contract as we cant see through roofing material and dont know the severity of things until we tear old roofing material off.  Mr. ***** didnt want to pay for the entire change order which should have been *****, so we discounted it down to ***** which a discount of 6,100.  That amount is more than double then he is requesting since he is requesting 2,348.  I am not sure how he came up with that amount as it isnt listed separately on his contract, we just have a total at the top and states straps included and straps were installed.

  After further review we have reached out to My Safe Florida Home as the straps are correct and we also are hiring a different company to perform the wind mitigation.  Like I said we have a call out to the inspector to also meet us over there as we have photos of everything and it is correct.  We are not paying him any extra other than the 6100 we already discounted.

  Customer Answer

  Date: 03/18/2025

  As to the amount of the refund we are requesting the original contract we were presented by ***** *****-the salesman for Chappelle Roofing, LLC-(without hurricane straps ) was in the amount of $22,575. During our visit with ** ***** we inquired about hurricane strapping and he indicated he needed to re-work the contract and needed to get with his office as he did not know the exact cost for the strapping. ** ***** took took the contract with him when he left our home and returned the contract of $24,923 including hurricane straps. Thus the cost of the straps is $2,348.

  
  

  We have also discussed the product/material and installation with the My Safe Florida Home inspector and he has indicated the material is incorrect as is the installation process. He is not allowing for hurricane strap/wrap credit as previously submitted. We also have submitted the installation process given to us by Chappelle Roofing to the My Safe Florida Home inspector and he indicated the process was not followed and thus is another reason he could not approve the straps/wraps. As you are aware we have also submitted an email from yet another vendor/contractor (**********************) indicating essentially the same finding as the My Safe Florida Home inspector. He agrees with the wrong installation process and wrong materials.We have not seen any reversal from the My Safe Florida Home inspector.

  
  

  As to the extra cost for wood the conversation I had with MR ********************** was well in advance of the inspection failure and had absolutely nothing to do with the strap material and/or installation process. It island should not be, a part of this conversation. We are losing a huge insurance discount each year and are willing to accept the refund of the hurricane straps so we can move on with securing clips with another contractor.

  
  

  All items noted above have been submitted to Chappelle Roofing, LLC and the Better Business Bureau.

  

  Business Response

  Date: 04/03/2025

  As to the wood it is a conversation as the roof was discounted by *******, which is substantially more then you are requesting. 
  
  As far as the strapping we had a different company try to reach out to inspect and do a report but to our knowledge you refused that service.  Now it has been brought to our attention now you are willing to let them come.  I have reached out to them for them to try and contact you again to get this done.  Once their report is done and everything is reviewed then we can go from there. 
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 22938624
  
            I am rejecting this response because the "wood discount" is "Irrelevant" and has nothing to do with our refund request for the amount we paid to have proper hurricane straps installed during the installation of our roof.  We have stated this multiple times.  The refund requested is due to Chappelle Roofing improperly installing and using the incorrect material, which has caused us to lose an annual discount on our homeowners insurance.  Simply put, we want our money back that we paid to have the correct hurricane straps installed.

            Please further understand that we DID NOT refuse an inspector to come to our home, this is a false statement.  We did receive a call from an inspector on behalf of Chappelle Roofing and in our telephone conversation with them prior to scheduling an appointment, we informed them of all the facts; but never heard back from them.

            Now that the ************************* is involved, we received another phone call from the Inspector and at that time, scheduled an inspection.

  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Chappelle roofing a $5,000 deposit to start a roofing job- in which they started on January 14th. I work from home. My home is not even 5 years of age and I have invested a lot of money into the upkeep of my home. I go upstairs and there are nail holes throughout multiple areas of the upstairs- my daughters bedroom, my master bathroom, the closet, several areas where you can see nail holes- this is completely unacceptable- also the cracking in the interior has gottten worse due to the their improper installation/ I should not have my walls cracking- and separating- this house is not even 5 years of age I called the company and she said we may fix it- FIX IT- this should have never happened- I have kids and pets in this house what if a nail came through the ceiling and struck one of us was that even considered- I want my $5000 for the roof reimbursed so I can get my interior repaired as this company neglected to do their job properly- from what I was told they were using a defective nail gun- and now my interior in several rooms is damaged due to their neglect-

  

  Business Response

  Date: 01/14/2025

  We responded to the clients ****** review as well, and she has spoken with our production manager about this.  We started her roofing project today and she made the complaint, it was explained to her as why this could happen due to the vibration of installation and depending on who built house installed drywall etc all plays a part, but our roofing nails are not coming through her roof from us,and it is being installed correctly.  We are not being neglectful by any means, and she has had conversation with the production manager, and we stated we would be finishing the roof per contract, pass inspections etc before addressing any other items which again not due to neglect.  We even said we would address the interior small holes after completion of the roof.  There will not be a refund of *****, one being not that much damage, secondly, we said we would patch the little holes due to vibrations of the roof not due to our nails coming through the ceiling.  The job will be completed by contract, we will address what we need to address even though not our fault....

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for a new roof on August 6, 2024. The contract stated it would be complete in 3-4 days. We are at 39 days, 2 hurricanes with another on the way and one flood as of today. Chappelle Roofing ************ tore our shingles off on September 23rd. They left the roof with underlayment, but not to the *****, during both ****** and ******. We have a text thread conversation with ****** asking if they were planning to tarp the roof. He said we were fine. Since then, we have a very long thread of them blowing us off, not responding or telling us they would do something and then not doing it. For instance ****** told us he would be here this morning to take pictures of the roof. Weve waited all day for someone named ***** who still hasnt arrived at 4:47 pm. Nov 1. Chappelle is calling our roof complete, but water runs through the spots where we can see daylight. We didnt order skylights. The crew also left their trash on the party and it was full of beer bottles and cans. We want the roof completed. The material looks terrible because it was all left in our front yard during ******. Its warped and bent. This is the most unresponsive and unprofessional company *** ever had the misfortune to deal with.

  

  Business Response

  Date: 12/05/2024

  We are sorry for your experience but lets go over a few things.  You received estimates from several roofers according to your correspondence with your representative and finally signed a contract with Chappelle Roofing on 8/24/2024.  We schedule the crew to start tearing off and dry-in of your roof 9/25/2024, once the crew tore off your roof already had peel and stick underlayment therefore, we had to install synthetic so the high temp peel and stick could be installed correctly.  Your representative discussed this with you,and you approved the $2700 change order so Im not sure where the $3300 you mention came from as that isnt on your invoice anywhere. Your water heater pipe leaked previously and before the storm which the project manager discussed with you and was sealed. We replaced two sheets of decking as the rest was fine,so we replaced what we must so that it is up to code. In progress inspection was cancelled by ************** due to ***** ****** coming, so once we were able to get in progress inspection scheduled again was 10/22 and it passed if wood was rotten and bad they wouldnt have passed inspection or if was installed wrong again wouldnt have passed in progress inspection. Your roof was dried in so there was no reason to tarp, and you wouldnt let us back to property as you wanted to wait for your insurance adjuster as you called in a claim and your insurance company installed a tarp on your roof according to your messages.  You state the crew left beer bottles and cans on your property, but they werent all over your property they were inside a plastic bag in trash, you decided to dig through the trash and send photos, one could have been anyones empty containers and if was our crews could be from back of truck etc. so the implication that are crew was drinking while doing your roof absurd.  The owner does care and tried to discuss with you and come to property you didnt want us there and then stated you were obtaining legal representation, but then decided to text representative asking to send a crew out to your house. We were told not to contact her, and she is hiring an attorney then she sent a message asking when we were coming out.  The roof didnt leak due to faulty work, we had major hurricane, she wasnt overcharged,we have been back out after discussions with owner and client.  We have contacted our lawyer as well as homeowner stated they had one and we have been in contact with homeowner.  

• Initial Complaint

  Date:02/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had the roof on or home replaced due to storm damage. The work wasnt great, some minor damage occurred, and they left a bit of mess, but it was fast and adequate enough to satisfy our insurance. We paid half down before they started and were told we were to pay the rest after Chappelle gave us a certificate of completion. One month later, we received notice that Chappelles subcontractor filed a lien on our house because Chappelle didnt pay the subcontractor.. We paid the balance, but ********* never paid the subcontractor. It has been months since we paid in full. We are being harassed by the subcontractors debt collector and cant get Chappelle on tbe phone. The owner even changed his number.

  

  Business Response

  Date: 02/29/2024

  Chappelle Roofing completed the roof work in October of 2023,a payment was made on 9/29/23.  After the roof was completed Chappelle Roofing didnt receive another payment until 12/11/23 then another one on 12/18/23, lastly the final payment was made 1/4/23.  The subcontractor was paid in full and we will provide proof of payment and make the subcontractor remove said lien as it isnt valid as again they were paid.  I am not sure what number the homeowner has been trying to call but we at the office havent received any calls, and the owner has not changed his number so again not sure what number is being called but no phone numbers from Chappelle Roofing were changed.  We will make sure this issue gets taken care of ASAP and provide the homeowner with all the proof.  

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chappelle roofing installed a roof on my house in October of 2021 According to a signed contract the roof carries a 20 years manufacturer and a 5 year labor warranty I contacted Chappelle a year ago in late March of 2022 and expressed my concerns about a leak at this time *************************** contacted me and said he was in town and was a no show At this time the company would not get back to me to take care of the repair On January 10th of 2023 my ceiling by said **** started separating I again contacted ***** Chappelle and he had an employee from ************ ******* contact me I explained I was in ********* **** and another employee from ****** **** by the name of ******* contacted me and asked for a picture message of my contract with Chappelle roofing which I sent and got verification it was received from ****************** tried repeatedly to contact ******* and he now will mot contact me back either ************ did shoddy work on multiple places on this roof and I had a very hard time getting them to correct just a couple of the poor installation problems there are still quite a few that werent even addressed to complete this project now that my ceiling is collapsing because of theyre shoddy work I am seeking that they honor their contract warranty

  

  Business Response

  Date: 01/26/2024

  ************ signed contract with Chappelle Roofing on August 29th, 2021.  The roof was completed in September 2021.  On south roof only we were to install taper system, on the other sections it was *** roof over.  On September 30th he called said was unhappy so our representative went out finished punch out items 10/8/21 and ************ stated he would pay when he got home, which ************ paid on 10/12/2021.  Chappelle received a call and ****** our ******* Production manager called and then realized this was an **** job, so ******* our representative in **** spoke with ************ on January 10th 2024 not 2023.  ******* also spoke with ************ on January 15th 2024, and ************ didnt want him to come over as he stated it needed to be 40 degrees to fix roof properly, ******* told him at that time it wasnt going to be in the 40s until March.  ************ also spoke with ******* on January 24th,2024 and ******* let him know he was out of town and would come by when he got back to ****.  ************ wanted his fascia done however that was not included on contract nor did we give him a quote to do the work, however if ************ had that work done that company would have had to mess with the *** roof over as it laps over edges so that would not be do to Chappelles workmanship.  So, when ******* gets back to **** he will go inspect as that was communicated with ***********.  Once ******* gets back and inspects to see if a Chappelle issue we will address everyone accordingly. 
  here...

  Customer Answer

  Date: 02/03/2024

   
  Complaint: 21137954
  
  I am rejecting this response because:
  I dont want to close this case until after ******* is back in town and comes over to satisfy me that Chappelle roofing is going to fix ******* according to their warranty agreement 

  After such time I will be happy to close this case
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a new roof installed in October went north for the holidays came back roof leaks worse then before new installation called the company they came December 26 did a subpar repair the roofer spoke no English I don't speak Spanish so I called Chappelle's office and was told they are not responsible for any interior damage that the leak they caused I just installed new flooring that because of this leak has water damage new a/c system has damage. All this damage was caused by this leaking

  

  Business Response

  Date: 01/04/2024

  **************** signed a contract with Chappelle Roofing on October 24th, 2023 to re-roof the main roof.  It was about 5sq shingle we did not touch the carport aluminum composite roof.  We started his roofing project on 10/31/2023 and was done first November.  He called and stated it was pouring in his house and the leak was down the walls ruined his floor, he kept mentioning a ********** remote, never heard about ** until now but unless the ** unit is under his carport area, I dont see how that is possible. We went out on December 26th and explained where it was leaking,and it wasnt due to our roof, but we would go ahead and fix the transition area for him and did not charge him for the repair which was explained that was outside his scope of contract.  When the guys were there which speak English perfectly fine as ****** is our production manager so he is well versed in Spanish and English they took a photo of are you can see a small wet spot on the ceiling. There were no water marks down the walls and **************** did not show them the damaged floors while we were there, or remote or mention **.  I have attached photos of the small wet spot.  In our area we havent had much rain at all, and the spot was not leaking down to cause damage as he is claiming.  We also discounted his extras that are on our addendum he signed for double layer and wood that was used.  He paid ******* for roof was discounted the repair which again outside scope of work and discounted the additional charges.  The total amount discounted was 1800.00.  Not sure where he is coming up with ***** for damages, as one looking at photos there is no way, secondly didnt mention the floors to the guys on December 26th when they were there taking photo of ceiling and doing a repair, thirdly didnt have that much rain in that time frame which you will be able to see through photos.  **************** also mentioned to the representative that he would fix the floors and stuff he was mostly mad about his ******* remote.  So again, not sure how it goes from that and us explaining everything to turning into a BBB complaint stating false information.  *************** should have paid for repair and additional cost above contract amount which would have totaled ********, but Chappelle tried to accommodate and help so discounted it by ******** which is more than fair.  

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21089922
  
  I am rejecting this response because:  Chappelle's response is totally off base first the person that came to take photos of the damage took a lot more photos then the one little water stain that was submitted in your email and I did make it a point to make sure he saw the damage to the new laminate flooring as well as the water stains on the wall the water ran down and its not a tv remote it a a remote/thermostat for a mini split system that was destroyed by that same leak and as far as the gentleman that took the photos and did the repairs he did not speak English well at all if you would like to send a representative to see this in person instead of playing games and not seeing the facts as they truly are.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/08/2024

  We sent a representative thus where the photos of small wet ceiling came from.  Chappelle did a repair for free that was outside the scope of work originally.  ************** remote statement came from your original representative ***** who you called about the situation.  That is neither here nor there at this point. **************** spoke to ****** the production manager as he was explained the repair was outside scope and would be a charge.**************** didnt agree with that so Chappelle went ahead and took care of the repair anyway, which again wasnt due to Chappelles workmanship.   I am happy to send someone else out to take another look, however the facts arent going to change.  Nothing on the floor looks like severe water damage, the remote not sure on that, I know I have had batteries cause corrosion but that looks like something besides from water but again I am more than happy to send ****** the production manager who speaks English and Spanish just so we are all clear on that to take another look and explain again was not do to Chappelle.  As well as Chappelle discounted the change order on roof as well as did a repair for free. Not sure who is playing games *************** to your complaint on the BBB which I am supposed to do while stating facts.  The roof was discounted along with the free repair, not sure what else is needed to be fair.  **************** stated roof was leaking before so when was the new floor installed, also where did **************** keep the remote while it was leaking before?  He states in same area it was leaking but yet previous leak didn't ruin the remote?  This is just going back and forth, I will send ****** out if **************** would like and take a look.  

   

  Let me know how he would like to proceed 

   

  Thank you 

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21089922
  
  I am rejecting this response because: I accept a meeting with a representative from Chappelle to go over this issue please set a date and time
  
  Sincerely,
  
  *************************