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Business Profile

Tropical Fish

Aquarium Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tropical Fish.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on line( they have no phone number listed on their website). Order has not been shipped and no one will return my emails. Im tired of researching for a physical listed phone number and tired of waiting on someone to contact me via email. According to their website it states its in pending status and no reason as to why? Since it shows that its not shipped and no date to be shipped nor any return replys via email I believe this to be a scam or poor management on their end. I believe 5 emails in 5 days is sufficient time to receive a proper response after placing an order over a week ago and funds have already been deducted from my account!

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found the website online. And made a purchase and have attempted to contact this so called business 4 differnt times. Ive found the company address is a *** po box. They have no way to contact them and have kept my money with no item guven in return. Paypal transaction #4NS56679FN977881D

    Business Response

    Date: 10/31/2022

    A full refund has been issued.  We are not available on the weekends.  We wish you the very best in ********* adventure.

     

    Also - item has been shipped.  **** - 9405511202520813094276

     

    Invoice Sent
    October 31, 2022 at 10:01:23 AM EDT
    Transaction ID: 6B583497G5020473J
    Payment Status: Completed



    Gross amount
    -$42.78 USD



    We have no postal address on file




    Transaction Activity Details Gross amount Fee amount Net amount
    Oct 26, 2022 Payment to ***************************** Details -$42.78 USD $0.00 USD -$42.78 USD
    Oct 26, 2022 Payment from ***************************** Details $42.78 USD -$1.94 USD $40.84 USD
    Oct 31, 2022 Refund from ***************************** Details $42.78 USD $0.00 USD $42.78 USD


    Payment details
    Gross Amount
    -$42.78 USD
    PayPal fee refunded
    $0.00 USD
    Fee Refund Policy

    Net Amount
    -$42.78 USD

    Invoice ID
    ******
    Contact info
    *****************************
    The receiver of this payment is Verified
    **********************

Aquarium Depot is NOT a BBB Accredited Business.

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