Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  HSN

  5959 Triumph St Commerce, CA 90040-1609

• 

  HSN

  3839 W. Buckeye Road Phoenix, AZ 85009

• 

  Home Shopping Catalog Inc

  3762 W 11th Ave # 114 Eugene, OR 97402-3010

• 

  HSN

  6130 Preservation Dr Chattanooga, TN 37416-3600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HSN on-air hosts and website are promoting a one-day only 20% discount in the app. I attempted to use this coupon and it said it was applied in my shopping cart. I proceeded to complete the transaction. When I completed the transaction and checked my order summary online, it was NOT applied. I waited on hold for 45 minutes for customer service. He told I had to try it again. The same thing happened. I waited on hold another 40 minutes. This time, I got a different story that any on sale items are not eligible, despite the shopping cart telling me the discount had been applied. HSN on-air host named ******** said that shoppers could use the app discount even on special sale merchandise. What a lie! HSN has lied to me and other customers and I don't appreciate three hours of my time being wasted to resolve with no respect. I went ahead and cancelled both attempts to purchase the merchandise as the $16 discount was not honored. I was a very high volume customer at ******************** for ** years but will no longer do so and happy to tell friends how I was treated.

  

  Business Response

  Date: 06/16/2025

  I am very sorry for your experience, and I can understand how upsetting it is to be told one thing, and then not have it honored.  Before you make you final decision about not shopping with us, I ask that you please provide the coupon code so that we can look into the issue further and see if we can assist you better. 

  Customer Answer

  Date: 06/18/2025

   
  
  Complaint: 23468031
  
  
  
  I am rejecting this response because:

  I appreciate your response but surprised that HSN does not know your promotion code from last Friday for the 20% off one item in the HSN app. I believe it was SUNSHINE but I’m doing this from memory. As shared in my Friday complaint, I attempted to use it twice in separate transactions on the same Heidi Daus item (one of the order numbers listed in my complaint) and the shopping cart said the code was applied. When I completed the transaction, the discount was not there so I cancelled both and spent a ridiculous amount of time on hold with HSN trying to resolve. As a high-volume customer, I did not deserve this disrespect. Thank you. 
  
  
  
  Sincerely,
  
  
  
  Blythe Sweeney

  

  Business Response

  Date: 06/18/2025

  We sincerely apologize that this coupon did not apply as expected during your recent purchase.
  
  After researching the order and the discount code in question, we've added $16 in Spendable Kash to your account, which can be applied towards any future order. We truly value your business and hope you will continue to shop with us again soon.
  
  

  Customer Answer

  Date: 06/26/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23468031, and find that this resolution is satisfactory to me. However, you put me through five hours of problem resolution including 2 1/2 hours of on hold with your customer service and no attempt to resolve issue. I manage customer service for a large organization. You should have corrected the issue by going beyond the actual discount that you did not honor that night on the specific merchandise. I would have put at least $20 in spendable cash in my account, not just the minimum, given the extraordinary trouble you put me through.  
  
  
  
  Sincerely,
  
  
  
  Blythe Sweeney

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction date was today, 5/7/25. HSN engaged in bait and switch. I telephoned HSN this morning to order a vacuum cleaner advertised on TV for $179.99. Later today, I received an e-mail from them charging my **** $199.99 instead of their televised advertised price of $179.99. I cancelled my order, but I would like you to look into a pattern of bait and switch by HSN. A supervisor named ******* offered me $10, but that is not the point. He claimed that the price changed before the order was placed. That is not true. I was staring directly at the TV screen when I placed my order. I should have been able to buy the vacuum at the advertised price.

  

  Business Response

  Date: 06/09/2025

  Thank you for your feedback. We understand your concerns regarding the pricing. After thoroughly reviewing our records and available presentation replays, we were unable to locate any instance showing the product priced at $179.99. All replays and corresponding graphics consistently reflect the correct sale price of $199.99, which matches the amount you were charged at the time of order placement.
  
  We take accuracy and transparency very seriously and strive to ensure pricing is clearly communicated during our presentations. If you have any documentation such as a screenshot showing a different price, we would be happy to review it further.
  
  Thank you for your understanding. 

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been shopping with HSN since the 80s. Currently I am a total on-line shopper for almost everything I buy anywhere. I ordered a Janome MOD-200 from HSN on May 13, 2025 with the usual 30 day return policy. The item arrived in the Janome box; no outer box. No paperwork, nothing included except Janome materials. The machine is my first computerized and I needed help to understand the instructions. I am not going to be able by the 13th of June to understand the machine enough to use it regularly so I am seriously considering returning it. But I was thrown aback when I was instructed that I had to return it myself, that this was not an Easy Label Return and that I couldn't get a pre-paid return label from anyone. I was told I had to do it myself which I have never ever done with HSN OR QVC. I was appalled and disappointed when I found out that the lowest it would cost from *** so far is $123.50 to return it!! It is not written anywhere on the Janome item HSN page that there would be no Easy Return Label for this item. It was not mentioned at anytime during the demo either. I have been totally mislead and will be stuck with a machine I cannot use and have to continue to pay for 12 months!

  

  Business Response

  Date: 06/04/2025

  We apologize for any disappointment caused by not having an EZ return label included with your order. Please be aware that these labels are not provided with all packages.

  If you wish to return your order, you'll need to do so independently. The return address is:

  HSN Returns - *******************
  **************************************************
  ******, ********

  For future purchases, you can contact our customer service team via phone or chat to inquire if an item includes an EZ return label before making your purchase. Unfortunately, this information is currently not available on our website. We have documented your concern.

  Thank you for your understanding.

  
  

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23408178
  
  I am rejecting this response because they are not telling me anything new that was not written about the return of my item when I went to look for a return label on the website...Coming up and telling me to call **************** before a purchase to make sure the item has an Easy Return Label! Really? Where is that written that we should all call and make sure the item has an Easy Return Label?  Since shopping with them since the 80s, that is a horrible, ridiculous, response and they will not see me any longer as a customer after I pay the bill off....terrible customer service and disgusting corporate response. When presenting the item for sale, it should be explicitly told to us customers that heh you have 30 days to try this sewing machine and tough luck if you can't use it or hate it because you can't return it without paying about $150 to return it...way to go HSN. More corporate greed.
  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 06/05/2025

  We do apologize at this time you are only able to review return options once an order is placed in your order history. We have documented your concern and wish to have this feature added to the website.  We apologize for any inconvenience this may have caused you.

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Too little too late and like I said I am done with HSN.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a phone set from HSN, and noticed when I received the shipping notice that it had the incorrect unit number. I called HSN and was told by 2 different representatives, that I had to wait until the phones were delivered before they reshipped. I reached out once the items were delivered to the wrong unit and was told there would be no replacement or refund.

  

  Business Response

  Date: 06/03/2025

  Order ********** 

  Thank you for reaching out regarding your order. We sincerely apologize for the delivery issue and understand how frustrating this must be.
  
  After reviewing your order details, we see that the purchase was completed on ************************. Please note that it is the customer's responsibility to verify the accuracy of the delivery address before confirming an order. Unfortunately, we are unable to provide a refund for the original order.
  
  However, we are happy to assist with an exchange. Before proceeding, we kindly ask that you ensure your address is updated to avoid any further delivery complications. Additionally, if you have not already done so, you may want to check with the residents of the incorrect unit, as packages are sometimes held by neighbors for retrieval.
  
  Please let us know how you'd like to proceed, and we will be happy to assist with the next steps by contacting us at hsn ************.

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inform you of a fraudulent account opened in my name with SYNCB/HSN. I am a victim of identity theft and did not authorize this account. Below are the details of the fraudulent account:Creditor Name: SYNCB/HSN Opened Date: 12/15/2017 Account Number: ****************High Credit: $456.00 I kindly request that you close this account immediately and remove any negative information related to it from my credit report. Please provide confirmation of the account closure and any relevant documentation concerning this fraudulent activity.Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 06/02/2025

  Thank you for reaching out. We understand your concern, however, we are unable to take any action on this matter as the card in question was opened and managed through **************. Please contact Synchrony for further assistance and the requested documentation at **************.
  
  If you have any additional questions or concerns unrelated to this credit account, please reach back out so we may assist. 

• Initial Complaint

  Date:05/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried placing an order with HSN on their AP and on their website. Each time it would not process my order and a message came up stating that my order could not be processed due to a problem with my account and I needed to contact customer service. After three phone calls with HSN the customer service representative finally told me that my account was blocked due to an issue with my daughters account and we have the same address. She is 47 years old and has her own account number which is totally separate from mine. He accounts are her business and this should have absolutely nothing to due with my account just because we have the same address! I have been a shopper with HSN for years and buy a lot of items from them annually. I just paid off my HSN credit card and am wondering if this plays a part in their decision to block me. They are losing a darn good customer and I am very disappointed in their decision to block me because of my address.

  

  Business Response

  Date: 05/28/2025

  We sincerely apologize for the frustration you experienced while trying to place your order. We understand how important a smooth ordering process is. As part of our policy, when an account is placed on hold, it may affect other accounts registered at the same residential address. That said, once all accounts are updated, well be happy to honor pricing as a courtesy.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23373409
  
  I am rejecting this response because:  My account should have nothing to do with my daughters account status!  Perhaps I need to contact my attorney to resolve this situation.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 05/29/2025

  I understand how frustrating this can be, and I am very sorry for the inconvenience it has caused. Unfortunately, even though you have a separate account, it's the address that is blocked, not the person, and until the block is cleared up, then no orders can be placed on either account.  With that said, I checked the other account, and the block has been cleared at this time. 

  Customer Answer

  Date: 06/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Thank you so much for resolving this issue for me.  I look forward to continued shopping with HSN!
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:05/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered to blouses on March 3, 2025 (order numbers ********** and **********). I returned both on March 25, 2025 via of the ************ both weighed 1.10 oz. each. When I received my ***** statement from ************** (they handle billing for HSN), I noticed that on 4/2/25 there were two credits of $2.80 for each blouse. I didnt see a credit for the two flex pays of $14.39. The charges for $14.39 were posted. On ***** 11, 2025, I called ************** to discuss this. I spoke with the manager and after much discussion regarding this he disconnected my call. So I called HSN. I spoke with ****** and told her what happened. She apologized for the bank manager and said she would reimburse me for both $2.80 and $7.95 shipping charges ($10.75 x 2 = $21.50). I was supposed to receive credit for the $***** charges posted on 3/12/25. My statement for ***** did not reflect them. So I called today (May 23, 2025) and spoke with ******. I explained everything to her. She wasnt helping regarding the flex pays so I asked to speak to a manager. So I spoke with ******. He wasnt helping with crediting my original flex pays of $14.39 for each blouse I was originally charged when I ordered the two blouses. The credits for both ***** and May reflect only shipping charges of $10.75 x 2 for a total of $21.50, which ****** processed. No other credits reflecting the two charges of *****.If an item is returned damaged HSN credits you for the shipping plus the charge for the item including shipping and tax. No questions ******** appears that ******, the manager, was overriding Ashleys decision. He was very hostile.I have been a customer of ******************** for many years and am appalled at the treatment I was given not only today by the HSN manager but also by the bank manager who deliberately disconnected my call.

  

  Business Response

  Date: 05/23/2025

  I am sorry for the experience you had with your returns.  After researching both orders, refunds have been issued totaling the 1st Flexpay of $14.39. 

  $2.80 was issued 4/2/2025 x2

  $7.95 was issued 4/11/2025 x2

  $3.64 was issued 5/23/2025 x2

  If the 2 refunds issued in April are not appearing on your statement, you must speak directly with **************. I hope this resolves any issues since now they both have been refunded in full.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is advertised that the ******* ***** Cream has a shelf life of 2 years unopened. This has been proven to be false. The host says to stock up on a product, and it has a 2-year shelf life. The bloom cream I have received is liquified. I first went to *******, who said they could not help. Then to HSN for assistance. Since it is past the 30-day return policy, they cannot do anything for me. I spent $54 on a product that should be good through August 2026. And now I cannot use it. They advertise that it has a shelf life, and they should stand behind it. It should be advertised to open it, and that it will not have the same life span after opening. At least that would be closer to the truth.

  

  Business Response

  Date: 05/21/2025

  I sincerely apologize that the order of ******* ***** Cream you received in August did not maintain it's consistency, and completely understand how frustrating it can be when a product does not meet expectations. While we would recommend checking the contents of your order within the desired return period, it is true that certain products shelf life may change considerably once opened.
  
  According to notes on this order, you called in and spoke with one of our customer service representatives on 5/20/25. At that time, the representative made an exception and offered a $20 credit on this aged order, which you declined to accept. We are unable to offer an exchange on this item as the product is no longer in stock. 
  
  If you wish to move forward with this partial refund, we are still more than happy to process that promptly. Please feel free to contact our customer service team directly or respond here so we can finalize this resolution. Thank you for bringing this to our attention.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23356697
  
  I am rejecting this response because: it is not as advertised. If the item was not pitched as 2year shelf life under a contradictory return policy and stated as such I would accept. But if I dont follow all terms of what I say I will do, I get no return. Either ******* or HSN needs to stand behind their sales pitch and quality of their product. 
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 05/23/2025

  I apologize you have had a poor experience with this item and situation and completely understand your concern and reason for rejecting our original response.  Regrettably, we are not able offer you anything beyond the $20 spendable kash that was offered to you on 5/20/2025, which I have added to your account today to be used on any future order.  It has an expiration date on 10/7/2052.    

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HSN Im complaining about the state quarter and the silver Eagles mint 70 and Im complaining about silver eagle with a star 2024 overcharge and all the silver eagles mint 70 the state quarters they were all scratched up the rip off and a scam

  

  Business Response

  Date: 05/21/2025

  ********** 

  I apologize that our pricing is more than you believe it should be. While HSN doesnt claim to offer the lowest prices, we do aim to provide unique items and excellent service. I see a $39 refund was issued on May 6, 2025, for the 2024 MS70 Star Privy Silver Eagle to help address your concern.
  

  Please feel free to use our 30-day return policy in the future if something isnt quite right. Unfortunately, were unable to assist with the 2009 quarter set due to the time thats passed, but we truly appreciate your continued support.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23354098
  
  I am rejecting this response because:

  Rip off and I think theyre a scam. Im rejecting your information because youre charging too much and 70 2024 Youre overcharging And all the silver eagle mint70 You overcharge silver eagle for the last 10 years you charge me I think Rip off and a scam Im 71 years old. I think you took advantage of me. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 05/23/2025

  We're sorry to hear that you're unhappy with the pricing of your order. As previously communicated, we have already issued a partial refund as a gesture of goodwill. This situation appears to fall under buyer's remorse, which is subject to our 30 day return policy. At this time, no further credits or refunds will be issued for this order. We appreciate your understanding and thank you for your business. 

  Customer Answer

  Date: 05/27/2025

   
  Complaint: 23354098
  
  I am rejecting this response because:

  I reject your prices of things you overcharge I send you pictures of ******* half dollars and I put a new complaint and I gave him pictures of the new complaints.

  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted HSN multiple times since the order was delivered but the order never arrived. Continuously got told that Id hear back soon about a resolution from someone else over months since November. Made 2 payments despite not receiving the product at all. But now when I contact its theres nothing we can do sorry dispute the charge with your bank. And my bank is telling me I cant since its over 90 days and I waited cause HSN swore theyd help me and swore theyd get this resolved sooner but they didnt. And now Im out of a product and money with HSN still demanding payment left and right and sending me emails nonstop , sending mail, AND harrassing me via phone non stop. When I dont have the product and no one can help me at all.

  

  Business Response

  Date: 05/06/2025

  Ive refunded your VI for the 2 flex payments that were charged; $153.44 & $105.99, canceled the 3 remaining flex payments, and stopped payment reminders.  Please ignore any past notices sent before the refund was processed.  I apologize for your inconvenience and the delay of your refund.

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****