Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HSN has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  HSN

  5959 Triumph St Commerce, CA 90040-1609

• 

  HSN

  3839 W. Buckeye Road Phoenix, AZ 85009

• 

  Home Shopping Catalog Inc

  3762 W 11th Ave # 114 Eugene, OR 97402-3010

• 

  HSN

  6130 Preservation Dr Chattanooga, TN 37416-3600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get angry when someone buys a $300 dresser and complain that it's "cheap." Yea, it's cheap. It was $300. That said, I bought a Braxton Studio "Jonesy" six-drawer dresser under the account with the email address **********@gmail.com, and it's exceedingly cheap. In total, I estimate that for materials, manufacturing labor, $75 for shipping, a $35 wholesale profit, and $65 retail profit, this dresser is not worth but $215.50. That's right, there's not but $35 in materials and workmanship in the dresser.
  
  Three drawers arrive damaged, and one won't shut. The dresser isn't but four pieces of plywood with cheap fabric stapled to it. It arrives structurally assembled, so you have to tear apart the box to get it out. Otherwise, you risk tear the upholstery. When I contacted HSN customer service, they wanted me to spend $50 on a new box to return it in. That's after spending $600 on a $200 dresser.
  
  Garbage. Utter garbage. I have it one star in a review. It now has two reviews. The other person gave it 5 stars. Either that person doesn't know what a $600 dresser should look like or that person works for Baxton Studios.

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 6, 2022/08/09) */
  HSN is in receipt of the complaint filed by Mr. *****. Our records reflect order #XXXXXXXXXX the JONESY LINEN UPHOLSTERED 6-DRAWER-GRAY was purchased on 7/31/22. HSN apologizes for the condition of the item when Mr. ***** received it.
  I called Mr. ***** today and advised that HSN is refunding him the 1st Flexpayment of $211.66 and cancelling the remaining payments. I asked Mr. ***** to donate the dresser or do whatever he wishes with it.
  Again, HSN apologizes for any inconvenience this may have caused.

• Initial Complaint

  Date:07/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 82 year old mother fell upon hard times and had to file for bankruptcy. It was discharged this April. You blocked her from ordering-fine. What is completely unfair is that I never had an issue with HSN financially. My orders were paid for and I did not have a credit card with you. I recently tried to order and was told I was blocked because of my address. My mother lives with me because of her age. To be told that even though I am PAYING IN FULL for an item that I can't simply because she had an issue is unacceptable. Her bankruptcy lawyer also said it was not legal. I suggest you remove the block from myself.

  

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/08/01) */
  HSN is in receipt of the complaint filed by Ms. ********. We reached out to our Credit/Finance department for assistance.
  HSN was never notified of ******* ********** bankruptcy case prior to this complaint filed by Ms. ********. The attorney may have sent notice of the case to Synchrony Bank, and did not notify HSN. HSN would not attempt to collect a debt if we are aware of any open or discharged case, or that the debt was included or should have been included in a case.
  Ms. ********'s account is clear to order. HSN apologizes for any inconvenience this may have caused

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See attachment
  Click here to Get the File - use the Password: 557E1EDB
  https://bluecomplaints.bbb.org/attachment/?c=17599480

  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/07/28) */
  HSN is in receipt of the complaint filed by Ms. ****. We have reviewed her account and there is not an order for Elvis Cologne reflected on her HSN account. We are requesting Ms. **** provide an order number for the Elvis Cologne so we may assist her.
  
  
  Consumer Response /* (3000, 7, 2022/08/09) */
  This response was taken verbally by BBB:
  
  On the page is an invoice #**********. The document shows it has 2 items listed - ******* & ******* for $19.95 each. Order code **********. Not sure what exactly HSN needs but these are the numbers I am seeing on the invoice.
  
  
  Business Response /* (4000, 9, 2022/08/10) */
  HSN has received the additional information from Ms. ****. The numbers provided are not HSN order or item numbers. We reached out to QVC and it is not their order or item numbers.
  Ms. **** references HC or HQ in her letter. There is a shopping channel Shop HQ************* she should call to check with or call the phone number listed on her invoice.
  Hope this answers her questions.

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a printer with a promotional 8 months instaink offer. Never did receive anything other than printer. My husband called HP about 7 weeks after purchase to get the ink offer and they told us we'd need proof via the vendor we purchased from. My husband called HSN numerous times over the months so we could get documents. Today, now that I'm over Covid, I contacted hsn my self and was told it's too late as my husband should have requested documentation from HP within the first couple of months. HP nor HSN told him this before. But regardless, we purchased the printer from HSN for this specific promotion and have spent more money on ink than ever and haven't been able to utilize the offer we paid for. It's a nightmare.

  

  Business Response

  Date: 08/03/2022

  Business Response /* (1000, 5, 2022/07/21) */
  HSN has reviewed the complaint filed by Ms. *****. Our records reflect Ms. ***** placed order #XXXXXXXXXX the HP DeskJet 2752 All-in-1 Printer with 8 Months Instant Ink on 8/3/21. Included in the box was:
  *(1) HP DeskJet 2752 All-in-One printer
  *(1) HP 67 Setup Instant Ink Ready Black cartridge
  *(1) HP 67 Setup Tri-color Instant Ink Ready cartridge
  *(1) Power cord
  *(1) $20 HP Instant Ink card
  *Model #: DeskJet 2752
  *Approx. 16.7"W x 6.06"H x 11.97" Deep;
  *Approx. 16.7" x 9.8"H x 21.5" Deep (output extension fully out);
  *Power cord - Approx. 4.92'L
  *Approx. 7.55 lbs.
  *(1) Regulatory flyer
  *(1) Setup guide
  *(1) Reference guide
  *Important Note: When you redeem your $20 voucher, you **** be enrolled in a subscription and charged monthly for the rate of the plan you select. Please note that your credit card **** be automatically billed if you do not cancel your trial or subscription before the next billing period. To cancel, visit https://instantink.hpconnected.com/; or call X-XXX-XXX-XXXX.
  Ms. ***** was to enroll in the instantink program per instructions enclosed in the package.
  
  
  Consumer Response /* (3000, 7, 2022/07/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They're telling me what was included in the box as though this individual inspected the box prior to shipment. I will reiterate for the dense employee who responded with no resolutions whatsoever that we did not receive what is necessary in order for us to activate the promotional ink offerhence it's false advertising and hence I will sue should I not receive a refund or what is needed to register for the ink promotion.
  
  
  Business Response /* (4000, 9, 2022/08/01) */
  Thank you for the response from Ms. *****. We reached out to our buyer and HP is mailing the $20 HP Instant Ink card to Ms. *****.
  *Important Note: When you redeem your $20 voucher, you will be enrolled in a subscription and charged monthly for the rate of the plan you select. Please note that your credit card will be automatically billed if you do not cancel your trial or subscription before the next billing period. To cancel, visit https://instantink.hpconnected.com/; or call X-XXX-XXX-XXXX.
  Thank you.
  
  
  Consumer Response /* (2000, 11, 2022/08/03) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  If and when I receive the ink card I will consider the matter closed.

• Initial Complaint

  Date:07/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with HSN as a gift for my wife, it was an i-Roomba vacuum cleaner. The item was on sale and marked down to 199.99 and she has always wanted one. There was a problem with the order, so I called in and spoke to a gentleman who said he would correct it, and submit the order again. 2 days later I receive emails stating that the order was cancelled. I was very shocked so I called HSN and after being transferred several times was led to the " Fraud" department where I spoke to GRACE. Grace asked me multiple times if I was really ME, and questioned me ( I do not have a deep voice) She informed me that nothing I was using could prove I am who I say I am. ( Hey HSN if you have any doubts, how about asking for a drivers license, or photo id? ) She was insulting and questioned why my billing address is different than my shipping address ( because I have 3 homes, that is why) She even told me that she wanted to know when I had purchased the house where I was having item shipped ( the house has been being remodeled for a year, and if she must know we are getting ready to move in) She questioned me why my cell phone was not in my name, and said she absolutely does not feel I am *********** ********. I explained to her my family and in laws are all on a plan, in my father in laws name. She RUDELY told me " You can purchase this from another retailer, and hung up on me, and that was that. My wife called back in, ( in tears) and Grace answered. She informed my wife she would not speak to her, and that the order was cancelled due to fraud. She transferred my wife to customer service to place the order in her name, and of course the item is now sold out. I am disgusted with your business practices, and if you want to properly identify people, and protect people than have a process where a person can PROVE THAT YOU ARE WRONG and ALLOW SOMEONE to SUBMIT IDENTITYI am an immigrant, perhaps there is not enough public information out there on me, that seems wrong..

  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/07/21) */
  HSN is in receipt of the complaint filed by Mr. Honey. Our Verification/Fraud Department reviewed the account in the name of *********** ******** and in reviewing this account none of the addresses or contact information verify to the named customer. The phone number on the account has been linked to other retailers in the past. Some of the information on the account verified to family members and after our team member and the team lead reviewed the account while on the phone with the customer they came to the conclusion of a risk.
  Mr. ******** must have a valid address and phone that verifies to him.
  
  
  Consumer Response /* (3000, 7, 2022/07/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am the howeowner of the address provided. Shall I submit proof? I own 3 different residences, and your fruad verification is a highly incompetent and incomplete system, that is frowned upon by many. Furthermore, with respect to my phone number as I have explained numerous times it is on a family plan, and the name on the family plan is not mine as it is under my in laws. With respect to the home you are incorrect, and can be proven as such.
  
  
  Business Response /* (4000, 9, 2022/07/28) */
  HSN has received the response from Mr. ********. As previously responded our HSN Verifications/Fraud Department was unable to verify Mr. ********.
  Mr. ******** can call our Verifications/Fraud Department at XXX-XXX-XXXX and provide the information he states he has and they will make the determination.
  
  
  Consumer Response /* (3000, 11, 2022/07/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have already attempted this with your representative Grace who claimed she is the supervisor of your fraud team. She ever so rudely told me to take my business elsewhere. I would not be pushing the issue if this were Fraud, I don't think anyone would. Please allow me to identify myself, would you like my drivers licens? Social security? Property deeds to my 3 homes?
  
  
  Business Response /* (4000, 13, 2022/08/03) */
  HSN has consulted with our Verifications department and absolutely nothing verifies to Mr. ********.
  Our records do reflect where his wife placed an order and it cleared with no problem. They may wish to re-order under his wife's account and not his.
  Our Verifications department has already spoken to Mr. ******** several times and been unable to verify his information.
  HSN stands behind our decision and considers this matter closed.
  
  
  Consumer Response /* (3000, 16, 2022/08/05) */
  This case is not closed. I wish to be able to order using HSN- What do we need to do to resolve this?
  
  
  Business Response /* (4000, 20, 2022/08/23) */
  All of what the customer provided during the call did not make sense, for example, claiming he recently bought the DD address but Zillow and other records show it was sold over a year ago.
  
  Nothing links or verifies directly back to the customer. We also have someone else calling in trying to clear the account that claims to be the wife whom refused, at the time, to place the account holder on the line.
  
  We also have attributes on this account links to fraud with other companies.
  
  Even if we could accept those documents, HSN reserves the right to refuse service on suspicious accounts. And the fact that we have him linking to fraud with other companies is a good enough reason to refuse.
  
  Also, we cannot accept any of the documents he is providing. We **** use our tools and research public information in attempts to verify him, and nothing verifies to him. He cannot be cleared.
  
  Sincerely,
  
  Kayla S.
  
  Senior Fraud Detection Specialis

• Initial Complaint

  Date:07/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a cookware product from the HSN Direct Sales TV Network, a Curtis Stone Roaster with Grill Lid, for $83.92. The price included a 1-Year Product Replacement Warranty. After using the roaster for the first time, I removed the food and while washing by hand in my kitchen sink using tap water and Dawn dishwashing liquid, I notice that in different areas of the roaster interior the surface was rough and bumps had formed in the roaster interior coating. I immediately stopped using the roaster for fear that some of the chemicals used to coat the interior could be infused into the food while cooking. When I contacted the HSN Network, they gave me instructions to email the manufacturer at *********************** to request a warranty product replacement before the end of the warranty period on January 19, 2021. I did this and included copies of my purchase receipt and photos of the cookware defects. I received no response.

  

  Business Response

  Date: 07/25/2022

  Business Response /* (1000, 5, 2022/07/20) */
  HSN is in receipt of the complaint filed by Ms. ****.
  
  HSN offers an unconditional thirty-day return guarantee for all merchandise (with the exception of special sale and Clearance items.) This thirty-day period was established to offer our customers the opportunity to examine their purchases and to determine their satisfaction.
  
  As advertised on our program and noted on the order summary form included with each purchase, any non-clearance item purchase may be returned to HSN within thirty days for a full refund, including original postage and handling. Because this policy is quite liberal, we do maintain a maximum limit of thirty days for the return of any merchandise. This has always been HSN's policy. The customer has thirty days from the time the item is received to use and examine.
  
  Ms. **** purchased order #XXXXXXXXXX the Curtis Stone DuraPan Nonstick 8.5qt Roaster w/ 3.5qt Grill Lid RED on 1/19/20. This is beyond HSN's return timeframe however the Grill was sold with a *Manufacturer's 1-year limited warranty. Ms. **** states she did contact the warranty company and must contact their office at XXX-XXX-XXXX for a resolution.
  
  
  Consumer Response /* (2000, 7, 2022/07/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I forwarded my BBB complaint to Curtis Stone's Facebook, Twitter, and ************************ and surpringly received prompt responses, one is included below:
  
  "Thank you for being a valued customer.
  
  Your item is departing this afternoon and **** be shipped via FEDEX.
  
  Below is a link to your tracking details.
  
  https://www.fedex.com/fedextrack/no-results-found?trknbr=XXXXXXXXXXXX
  
  Regards,
  
  Customer Service"