Reviews

This profile includes reviews for Home Performance Alliance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Home Performance Alliance, Inc. has 7 locations, listed below.

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  Home Performance Alliance, Inc.

  11399 16th Court North Suite 100 Saint Petersburg, FL 33716

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  Home Performance Alliance, Inc.

  1780 102nd Ave N Ste 500 Saint Petersburg, FL 33716-3603

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  Home Performance Alliance, Inc.

  7159 Seminole Blvd Saint Petersburg, FL 33707

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  Home Performance Alliance Inc.

  11200 Saint Johns Industrial Pkwy N Suite 5 Jacksonville, FL 32246

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  Home Performance Alliance, Inc.

  2850 Scherer Dr N STE 550 Saint Petersburg, FL 33716-1022

Review Details

• Review fromGregory B

  Date: 07/23/2023

  5 stars
  HPA installed 14 new hurricane proof windows in my Dunedin Fl dwelling on June 24th 2023. Prior to the installation till this day their excellent sales person, Garrett, was informative & to this day is in constant contact with us throughout the entire process. On installation day, a team of 8 showed up at 8:00am on a very hot day. The install team were professional, super efficient, & more importantly cordial with us & even our dog Max. By 5:30pm we had new windows. The city inspection of their work passed with flying colors the following week. We are safe now thanks to HPA.

• Review fromDavid and jill F

  Date: 07/14/2023

  1 star
  We had 13 windows upgraded to hurricane proof in 2019. Hurricane Ian was the first hurricane where we needed to put on The Kevlar cover. 3 of the covers did not fit the windows correctly, not sure how they passed inspection, but that's another story! Since Sept 29th, 2023, we have contacted the company to fix the coverings. We went thru Seth, then sent to ,Elizabeth, then to Peter and Charlie. NO ONE HAS GOTTEN BACK TO US Seth did at first then dropped the ball! The receptionist said she would give Peter and Charlie our concern, still waiting for a phone call back. I find it comical that when they were pursuing us they called a lot! It's been 10 months we have tried to get this problem resolved. It Is now hurricane season again and I'm hoping we don't need to use them.

• Review fromKieran C

  Date: 07/12/2023

  1 star

  Kieran C

  Date: 07/12/2023

  Home performance Alliance was contracted on 2/24/20 to put CWS double pane protective windows on our home. After *** came through a seal was broken and the Argon leaked out of our double pane windows leaving condensation and requiring a $300 repair. We have now called home performance Alliance and the man who did the deal with us ************************* 37 times since hurricane ***. We have been transferred to warranty division we have been transferred to complaint division we have been transferred to repair division and we have not got one single phone call back since October of 2022 we paid over $11,200 for seven windows to protect our home and this repair requires $300 and an hours worth of their work and they have refused outright to come out here and do it simply by their silence and inappropriate behavior toward a lifetime warranty offered by home performance Alliance. They are at *********************************************************************. Do not do business with this company they will not honor their warranty they will take your money and run the people that installed the window were subcontractors and when I called them they no longer work for this company due to internal problems and they could not help me of course since the company refuses to send someone out here to take care of the problem. We have contacted a lawyer and I believe we are probably going to have Window World replace the window at a cost of $2,639 and then take home performance Alliance to court for the money along with any other bills incurred since October of last year. The way we have been treated by this company I would not let them clean my glasses let alone ever working on my house again and if I can keep them from getting any jobs in the area I will do so with this raving review of their inability to honor their warranty or to back up their work. Save your money go to Window World or someone reputable and always check with the BBB. Mr and ******************** ********** *******

  Home Performance Alliance, Inc.

  Date: 07/13/2023

  Dear ************************************************* would like to address your comments and seek a resolution rather than a tirade of comments which doesn't resolve anything.

  
  

  First ***** your Rep **** gentleman has not been with us for quite some time. if you reached out to our office during the period of *** or after we were quite busy but getting back to folks as soon as possible. If you had called our Hotline a Manager does get assigned to those calls without issue.  Please call our office directly *************) in ************* and ask for ******* or ********* let them know hat you are a special request caller from the BBB post. we do thousands of job per year and we understand there will be issues with some of your customers. we are here to resolve them that's our goal. Thank you

  
  

   

  Home Performance Alliance, Inc.

  Date: 07/13/2023

  DAR MR  AND ******************** FOR THE RECORD WE WANTED TO ADD WHE WE DID OUR JOB IN 2020 YOPU PAASED YOUR INSPECTION AND WE COMPLETED YOUR PLYGS AND TRIM. THERE WERE NO FURTHER ISSUES AT THAT TIME. ALSO IF YOUR PROBLEM WAS DUE TO HURRICANE DAMAGE TO THE HOME THAT WOULD UNDER THOSE CONDITIONS GO THRU YOUR INSURANCE. WITHOUT ***** ALL THE DETAILS WE CAN NOT CONFIRM YOUR ISSUES. AGAIN WE ARE HAPPY TO ADDRESS YOUR ISSUES AND LOOK FORWARD TO SPEAKING TO YOU. 

  Kieran C

  Date: 07/16/2023

  My warranty is not with my insurance company it's with you you ******* and maybe you should get spell check when you send out a text to one of your customers because that was a nightmare to have to read and decipher we'll see what the court says about my lifetime warranty and what CWS says about you selling their product and not honoring the warranty. ******* must have written that response with the misspelled words

• Review fromWilliam J

  Date: 07/11/2023

  5 stars

  William J

  Date: 07/11/2023

  The installers were very professional. They installed 13 new windows in six hours Given the speed with which they worked, I asked the building inspector for his opinion. He said the job was done very well They cleaned up after the job I am very happy with the work so far and fully expect the plug and trim work will be done to the same standard.

  Home Performance Alliance, Inc.

  Date: 07/13/2023

  Dear *****************, We want to thank you for your candid comments on the installation of your windows. We appreciate our customers taking the time to go over the professional process of our Home Performance team. 

• Review fromMichael J

  Date: 07/05/2023

  5 stars
  I love the windows and doors whispers that they installed in my home but what I really appreciated being a service plumber is that they left 0 mass and 0 visibility if I didn't know I had new windows my house looks exactly the way they're awesome installers Arrived at and left just wanted to say thank you very much love the windows hate to say it love they're respectful thank you and have a great day

• Review fromMichael G

  Date: 07/04/2023

  5 stars
  We are truly grateful for the wonderful work they did. Great service from a wonderful company.

• Review fromHope B

  Date: 07/01/2023

  4 stars

  Hope B

  Date: 07/01/2023

  Thank you for your service and understanding our situation, have a great weekend

  Home Performance Alliance, Inc.

  Date: 07/03/2023

  Dear ******************:

  
  

  I appreciate your response to our conversation. I am pleased you were satisfied with our follow-up.

  
  

  Thank oyu

  
  

   

  
  

  ***** 

• Review fromBetty W

  Date: 06/28/2023

  5 stars
  I want to give a 'shout out' to ***************************** at Home Performance Alliance! He has set an example of what a competent customer service representative should be and the company should be truly grateful to have him as an employee. Whenever I texted him, he would respond immediately. If I had to leave a voice message for him, he would call back as soon as he could. My husband and I are also very impressed with the quality of the hurricane impact windows we purchased, and we are very pleased with the service we received from this business, from installation to completion. We would recommend Home Performance Alliance to future window purchasers. Way to go, *******! You've got our 5-Star rating for your great customer service.

• Review fromJan D

  Date: 06/28/2023

  1 star
  I invited this company into my home for a proposal for Roof Replacement. This gentleman spent 3 hours here. When he finally gave me a quote and what he would do here, I found myself stressed, very tired, and even with me resisting, I kept insisting that I needed to obtain 2 more proposals to which the man continued to push me to sign forms on a Tablet knowing I was uncomfortable at this point. I am a senior and had not encountered this type of sales approach except with the old fashioned "car salesman" years ago. I understand the 3 day cooling off period and had not realized that I had just signed a hard core agreement and in my mind and was so exhausted that I would have signed off for Godzilla at that point just to get him out the door!! I kept my appointments the following Monday and Tuesday with the other contractors and wanted to go with the last one that was how I found out how far down the road this had gotten and I am now 4 days out from that day. A Weekend was involved. It is my opinion that my hearing impairment, age, and that I am a widow, had all played into the old HARD SELL!! I have cancelled my contract with them before the work. The BBB has a Red warning that I only found when I was checking all these companies out. I am also adding my two cents here because this has really upset me and I don't want anyone else to step into this minefield behind me! Jan D

• Review fromWilliam W

  Date: 06/26/2023

  5 stars
  I just had my roof replaced and the crew did a fantastic job. They completely cleaned up all debris from the job and didnt miss anything. In my 73 years on this planet I have never seen a harder working crew. They have my full complements and admiration!