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Business Profile

Carpet and Rug Cleaners

Stanley Steemer of Sarasota, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-17-23 we called Stanley Steemer of Sarasota ** for estimate to clean all our floors, both carpet and tile. I had exact square footage of our house and was verbally quoted $460. We removed all furniture and cleaned first, and they arrived 7-21-23 to clean all the floors. Immediately upon arrival their tech says entry way, hallways, and grout sealing would be another $300. I fiercely objected and said we were quoted $460, but to no avail. Tech said we either leave,(not do floors), or you can talk to our manager when done about pricing. I relented, since we had all furniture removed. They did floors in 90 minutes, carpet, tile, and sealing grout. The quality was terrible: carpet, tile, and grout was still dirty AND, they damaged a long cabinet, hitting the bottom with their equipment. We reluctantly paid and I called their office to speak with a manager but was told hes unavailable and would call me back. Were still waiting. I tried to cancel charge on my credit card but was not successful. I strongly feel they defrauded and purposely misled me about the price. And they did a terrible job. We have pictures of the damage and poor quality. I am demanding a full refund. Can you help?

    Business Response

    Date: 09/15/2023

    Branch Manager *************************** and ******************* had conversation on or around 8/11/23 and agreed that Stanley Steemer would refund #*******Credited ************** Credicard on 8/15/23

     

    ************************************************

    ************

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/26/23 Stanley Steamer came to my home to clean wall to wall carpet, put on carpet protection, and grout color sealant for 6 rooms. They didnt complete my laundry room. I can not match the grout color sealant. I was told after the fact, the guys dont move washer and dryers. I didnt ask them to. I would move them. They lied and said they took care of it. I found out this wasnt done when putting the room back together. I have called multiple times for *******, cs. ****, manager. Even emailed, called their corp office in ******. No one offers any help.

    Business Response

    Date: 07/03/2023

    Long story short, it appears the 1 phone call we received for **** was overlooked and we apologize for that. **** reached out to ************** and offered to apply the color seal underneath appliances and she respectfully declined.. She was just wanting the color seal which was not a problem. **** scheduled to deliver the color seal with a brush on 6/23/23. Ms. ***** appeared to happy with those arrangements and the delivery was successful.

    If there is any additional information need, please feel free to reach out.

    ************************************************

     

Stanley Steemer of Sarasota, LLC is BBB Accredited.

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