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Business Profile

Collections Agencies

Gulf Coast Collection Bureau, Inc.
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Gulf Coast Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 68 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/28/24 I received a text from GCCB on my cell # *************) that was addressed to ****** and referenced the collection of an overdue debt at ************************* PA. By way of history, I received a text from ******************* on 2/17/23 regarding an overdue bill for ******. I contacted them on that day to alert them that my cell # was being used fraudulently as a contact number by their patient and they needed to note that on the patient profile. I told them to halt any further communication regarding this bill. I know that my # is on the dark web as a result of the 2022 TMobile data breach. With this information, I request that GCCB cease and desist any further contact of me by text or phone call.

      Business Response

      Date: 10/29/2024

      BBB Case No: ******** RE:  ***** *********. Gulf Coast Collection Bureau***** (GCCB) is responding to the Complaint received in our office on October 28,2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      Ms. ********* indicates she has received a text from GCCB seeking a different person.  GCCB has removed the phone number from its contact list.

      If Ms. ********* has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 10/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:10/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I randomly received a text message from this company. No explanation was given just a link. Then it wanted my social, I'm not giving this company my social. It wouldn't take my other information for me to get information from them. I've never been to the doctor in ** and I haven't been to any major doctors in almost two years.

      Business Response

      Date: 10/15/2024

      BBB Case No: ********  RE:  ******* ********. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on October 14, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      Ms. ******** indicates she has been contacted by GCCB and does not know what GCCB is attempting to contact her about.  GCCB is attempting to contact her about a personal matter and will send information via encrypted email to the email address listed in the Complaint. 

      If Ms. ******** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:10/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to contact me with no information in regard to what this is about or any contact information. I do not want to be scammed nd there was an information breach recently. I have no unpaid debts and have no knowledge as to what this can be about. I have no business with them and no signed documentation or no knowledge of any company I work with that does business with them. I would like for them to stop contacting and harassing me, or at least send me detailed information to my email address.

      Business Response

      Date: 10/15/2024

      BBB Case No: ********  RE:  ***** ******. Gulf Coast Collection Bureau***** (GCCB) is responding to the Complaint received in our office on October 4,2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      Ms. ****** indicates she does not want to be contacted by GCCB and does not know what GCCB is attempting to contact her about.  GCCB is attempting to contact her about a personal matter and will send information via encrypted email to the email address listed in the Complaint and then cease further communication. 

      If Ms. ****** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:10/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling my phone and leaving messages to return the call- but do not state the intention or why they are calling. I discovered They are a collection agency- I have no idea who they are, I have never done business with them, and I do not have any outstanding debt. I deny this company and want them to stop contacting me immediately.

      Business Response

      Date: 10/11/2024

      BBB Case No: ******** RE:  *** *******.Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on October 3, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      Ms. ******* indicates she does not want to be contacted by GCCB and does not know what GCCB is attempting to contact her about.  GCCB is attempting to contact her about a personal matter and will send information via encrypted email to the email address listed in the Complaint and then cease further communication. 

      If Ms. ******* has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:09/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 26th 2024, I received a suspicious text messages that included link and a small picture of a generic letter that states I'm being charged for an outstanding debt and my credit is being ruined and the letter included no information regarding my debt ordination, amount, date of debt . The letter was suspicious. I am not sure if this is a complete scam or if there has been an error. Either way, I know I have no outstanding debts and need this to be addressed. Either this is a scam or I need to file fraud charges against this company. I have provided my contact information. I wish I had more Information however I do hope this helps.the text was sent to ************ Sept 26th 2024. I'm including a screenshot of the text.

      Business Response

      Date: 10/03/2024

      BBB Case No: ********  RE: ****** *******. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on September 26, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      Ms. ******* indicates she received a text from GCCB that was suspicious.  GCCB is attempting to contact her about a personal matter and will send a copy of the bill via encrypted email to the email address listed in the Complaint. 

      If Ms. ******* has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:09/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a collection notice and have never been sent the bill in the first place. I don't believe they even filled this bill with my ****************** I would like to have this deleted from my file since I never received the bill. I do not even know from which provider this might be. Ineoukd like to be removed from collections. Reference number is ********. Debt is for $600.

      Business Response

      Date: 09/24/2024

      BBB Case No: 22319059 RE:  Josefa Rivero. Gulf Coast Collection Bureau,
      Inc. (“GCCB”) is responding to the Complaint received in our office on September
      23, 2024.  We take all claims seriously
      and evaluate each thoroughly on a case-by-case basis.

      Mr. Rivero indicates he never received a bill and that
      the bill was not billed to insurance.   GCCB has investigated this matter with its
      client and determined the insurance on file with the client at the time of
      billing was inactive and expired for the date of service.  GCCB will send a copy of the bill to Mr.
      Rivero via encrypted email.  

      If Mr. Rivero has any further questions, he may
      contact GCCB at 888-839-6999, by email at [email protected] or by mail.  Thank you.

    • Initial Complaint

      Date:09/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not authorized or had any contact with Gulf Coast Collection bureau. I have not been to any physicians under ********************* and have never received a bill from them.

      Business Response

      Date: 09/26/2024

      BBB Case No: 22297278 RE:  Erika Moore. Gulf Coast Collection Bureau,
      Inc. (“GCCB”) is responding to the Complaint received in our office on September
      17, 2024.  We take all claims seriously
      and evaluate each thoroughly on a case-by-case basis.

      Ms. Moore indicates she has not had any contact with
      GCCB and that she did not see a physician under the University of Florida.  GCCB will send a copy of the bill via
      encrypted email to the email address listed in the Complaint. 

      If Ms. Moore has any further questions, she may
      contact GCCB at 888-839-6999, by email at [email protected] or by mail.  Thank you.

    • Initial Complaint

      Date:09/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requested constant bills via mail. none received. voicemails left - "this is *** ******* with GCCB...". Please cease and desist any further contact via phone and send paperwork via mail with proof of ownership

      Business Response

      Date: 09/23/2024

      BBB Case No: ******** RE: ******** ********. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on September 15, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      Mr. ******** indicates he has requested bills via email.  GCCB has received emails providing information from Mr. ******** but does not have a request for bills via email from him.  Mr. ******** has requested that we cease contacting him and send information via the mail to him.  GCCB will cease communication and will mail him the requested information.

      If Mr. ******** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:09/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting phone calls and voicemails from this company, but they never state why they are calling. It appears this is a debt collector, but I do not have any past due debts. Please stop calling me because you obviously have the wrong phone number.

      Business Response

      Date: 09/11/2024

      BBB Case No: ******** RE: ******* ***. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on September 10, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      Mr. *** indicates he is receiving calls and does not have any past due debts.  GCCB was attempting to reach a different consumer that provided the phone number.   GCCB will cease calls to this number.  

      If Mr. *** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

    • Initial Complaint

      Date:09/06/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, I received a voicemail from an automated service requesting a callback to a company with a provided phone number, yet no details were given about the nature of the bill or what they were attempting to collect. Given the lack of information and the reviews suggesting a data breach, I suspect this may not be a legitimate collection agency. I want these calls to stop, and should there be any legitimate transactions, I prefer communication through my email address. Also, please provide me with a contract that I signed doing business with your company.

      Business Response

      Date: 09/16/2024

      BBB Case No: ******** RE: ***** ********. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on September 6, 2024.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.

      Ms. ******** indicates she received a voicemail and is unsure what the matter concerns.  GCCB is attempting to reach Ms. ******** about a private matter.  GCCB will send details of the matter via an encrypted email to the email address listed in the Complaint.

      If Ms. ******** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

      Customer Answer

      Date: 09/16/2024

       
      Complaint: 22249064

      I am rejecting this response because: I did not do any business with this company.  Please provide me with a contact or any documentation that I signed or did any business with your collection agency.  If you can't do that please cease all communication or I will have no choice to take legal action.

      Sincerely,

      ***** ********

    Gulf Coast Collection Bureau, Inc. is BBB Accredited.

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