Complaints

This profile includes complaints for Gulf Coast Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gulf Coast Collection Bureau, Inc.

  7560 Commerce Ct Sarasota, FL 34243-3217

  
• 

  Gulf Coast Collection Bureau, Inc.

  PO Box 21239 Sarasota, FL 34276-4239

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Halifax and do not have a contract with Halifax. They did not provide me with the original application like I asked.

  

  Business Response

  Date: 04/26/2023

  BBB Case No: ******** RE: ********************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on April 22, 2023, 2022.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ************************ has indicated that he is not liable for a debt.     GCCB will email the information concerning the matter to ************************ email address provided in the BBB complaint. 
  
  If ************************ has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:03/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gulf Coast Collection Bureau called me today from telephone number ************. I was asked to verify personal information to which I responded "No". I asked what type of debt is this for? I was hung up on. I called the number back and verified my D.O.B., I was told that I owed over $800.00 in medical debt (8/2022) and I replied that I have had Florida Blue over 10 years and I was Never under a self pay non insured status? I was then told that I would have to pay because it is Too Late To File A Claim? I stated that maybe they were Out Of Luck in this case as No one has Ever Contacted Me? They wanted to confirm ****************** as my mailing address? I stated that there has Never been a mail box at this address and that ALL mail has Always gone to P.O. Box 2, ***********, ** *****. Then they stated that I had another medical debt from Several Years Ago? I replied as of this date 3/20/2023 I have never received Any bills of any type that are not paid in full? I was hung up on Again?

  

  Business Response

  Date: 03/30/2023

  BBB Case No: ******** RE: ********************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on March 21, 2023, 2022.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  Ms. ******** has indicated that she has not been contacted previously about a medical debt.    GCCB will email the information concerning the matter to Ms. ********* email address provided in the BBB complaint. 
  
  If Ms. ******** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.
  

• Initial Complaint

  Date:02/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************************* 157 ***********************************************, ** ***** DATE 2/23/23 GULF COAST COLLECTION **** **************** ********, ** ***** GULF COAST COLLECTION- 432139XX I am in receipt of your companys letter informing me youre handling the collection of the accounts mentioned above. However, after reviewing my records, I am unable to find any documentation of any contractual relationship between (GULF COAST COLLECTION } and me which makes you a person entitled to enforce a commercial claim against me. This letter is NOT a request for verification or validation.This is a request for proof of contract to substantiate your claim. Provide me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.Failure to respond and provide strict proof of contract will constitute your tactic agreement that you, GULF COAST COLLECTION - are NOT entitled to enforce a claim against me. In the event you continue your collection efforts against me without providing proof of contract, I will file a complaint with the Attorney General and ************************* and file a police report against you for harassment and invasion of privacy.You have *********************************************** the event you cant provide strict proof of contract, YOU MUST CEASE AND DESIST ANY AND ALL COLLECTION EFFORTS AND IMMEDIATLEY REMOVE ANY DEROGATORY INFORMATION REPORTED TO THE CONSUMER REPORTING AGENCIES. If you transfer this account to any attorney without providing proof of contract, They will be immediately reported to the state bar association and *************************** for code of ethics violations.

  

  Business Response

  Date: 03/06/2023

  BBB Case No: ******** RE: ******************************  Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on February 24, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ******************** has requested specific information about her account.  By separate email, GCCB will provide information about the matter to ********************* 
  
  If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19449326
  
  I am rejecting this response because:

   

  
  My initial  request was VERY CLEAR YOU NEVER Provided me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.
  
  
  A copy of an alleged bill with an unknown company is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED if I find this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company and the original creditor for all applicable damages, as well as for statutory penalties provided under the ***** and FCRA.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/16/2023

  BBB Case No: ******** RE: ******************************  Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Reply received in our office on March 6, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ******************** has requested specific information about her account.  By separate email, GCCB has provided information in its possession that itemizes services, the dates of services, and who provided the services. The additional specific items ******************** has requested may be obtained from the original provider.   
  
  If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.
  

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19449326
  
  I am rejecting this response because:

   

  My initial  request was VERY CLEAR YOU NEVER Provided me with a certified copy of an original contract, with my signature specifically naming your company as a person entitled to enforce a commercial claim against me . Certifications can be done through the presence of a notary public, who duly swears the copy made is in fact a copy of the original paper contract in question.
  
  
  A copy of an alleged bill with an unknown company is simply not enough satisfactory proof that I, personally, incurred this alleged debt. REQUEST ANY DEROGATORY INFORMATION REPORTED TO THE CREDIT BUREAUS BE REMOVED if I find this entry on my credit report later interferes with my ability to obtain credit with favorable terms, I will bring suit against your company and the original creditor for all applicable damages, as well as for statutory penalties provided under the ***** and FCRA.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple robocalls for the past 3 months about a supposed debt. Now they have gone so far as to start texting me. Not once have I been named on the call, nor have they indicated what the debt is, only that I need to call back to discuss the debt. I do not have any unpaid debt. I am not going to speak to someone over the phone about some supposed debt. That sounds like a scam. I have received nothing in the mail regarding any unpaid debt from this agency, nor have I received anything regarding any unpaid debt from a creditor or health agency.

  

  Business Response

  Date: 01/25/2023

  BBB Case No: ******** RE: ******************************  Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on January 24, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ********************** has indicated that she does not know why GCCB is calling her.  GCCB has investigated the claim and determined the number provided by our client on the account was for a different consumer for whom we were trying to reach.  Since the phone number appears to belong to **********************, the number has been removed from the account.
  
  We apologize for any inconvenience, we have removed the number from our system and will refrain from calling this number in the future.  If ********************** has any further questions, she may contact GCCB at ************,by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting robocalls from this company and i have no outstanding debt. The messages they leave do not name who the call is intending to get ahold of, and I refuse to call back a robocall, thats a good way to get scammed.

  

  Business Response

  Date: 11/08/2022

  BBB Case No: ******** RE: ************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on November 3, 2022.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ************** has indicated that he does not know why GCCB is calling him.   GCCB will email the information concerning the matter to Mr. ****** email address provided in the BBB complaint. 
  
  If ************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Gulf Coast Collection Bureau and do not have a contract with Gulf Coast Collection Bureau. They have not provided me with the original application like I asked

  

  Business Response

  Date: 11/08/2022

  BBB Case No: ******** RE: *******************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on November 3, 2022.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ************ has indicated that she does not owe a debt to GCCB.  ************ is correct that the matter at issue is not related to a contract between GCCB and *************  GCCB will email the information concerning the matter to Ms. ***** email address provided in the BBB complaint. 
  
  If ************ has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a phone call from a representative at Gulf Coast collections. The person whose name they asked for, I did not recognize. I assumed that they were trying to reach my father because the first initial was correct as well as the last name. Because the first name was incorrect, I let them know that I didnt find credibility in their phone call. I thought that would be pretty understandable. The representative then told me in a very aggressive tone you better tell your DADDY to give Gulfcoast Collections a call. My father has socialized healthcare. He does not pay anything for services. He suffers from dementia and epilepsy. Im so glad that he did not receive a call from this vile woman.

  

  Business Response

  Date: 10/13/2022

  BBB Case No: ******** RE: ******************************* Gulf Coast Collection Bureau,Inc. (GCCB) is responding to the Complaint received in our office on October 12, 2022.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ****************** has indicated that she was contacted by GCCB seeking a different consumer.  Since the number does not appear to belong to the person GCCB was attempting to contact, GCCB will not call again. 
  
  If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:08/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me nonstop (sometimes from a fake business then that is not their own) and has sent people over to my ex boyfriend's house many times, used two vehicles to block him into his driveway, dug through his mailbox, yells at him through the door, threatens him, all because of a medical bill that I TRIED to pay! The hospital after giving them my insurance card in the emergency room and over the phone or on a later date, never ran the charges through my insurance. A hospital visit on my insurance is $350. The bill that the hospital has on me is $1800. There's no way on god's green earth I'm going to pay $1800 if the hospital is too stupid to run the charges through my insurance like a professional establishment should. The third time I called to try to pay what I actually owe, I was on hold for 45 minutes and never reached anyone. They are impossible to deal with. The main problem, though, is that they will not leave my ex alone. He is getting upset at me, and I cannot do anything about it. I'm pretty sure it is illegal to do the things that they are doing. They are also scaring the kids in the neighborhood because they walk around snooping around people's houses.

  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/27) */
  BBB Case No: XXXXXXXX RE: *** ***** Gulf Coast Collection Bureau, Inc. ("GCCB") is responding to the Complaint received in our office on August 17, 2022. We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  Ms. ***** alleges this account should have been paid by insurance. The creditor was provided Cerner Health Plan as the insurance carrier by Ms. *****. The claim was filed with Cerner. When Cerner did not respond to the claim, the creditor contacted the plan and was advised the consumer was not found as an insured. Ms. ***** should follow up with her insurance carrier to determine why the claim was not paid by the insurance company.
  
  GCCB has not sent anyone to attempt to collect or discuss this account at Ms. ***** (or anyone else's) residence or place of business. If Ms. Perms sees someone is tampering with her or someone else's mailbox or snooping around her house, GCCB recommends Ms. ***** call the police.
  
  If Ms. ***** has any further questions, he may contact GCCB at XXX-XXX-XXXX, by email at ***************@gulfcoastcollection.com or by mail. Thank you.