Complaints

This profile includes complaints for Gulf Coast Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gulf Coast Collection Bureau, Inc.

  7560 Commerce Ct Sarasota, FL 34243-3217

  
• 

  Gulf Coast Collection Bureau, Inc.

  PO Box 21239 Sarasota, FL 34276-4239

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 2 calls from "GCCB" who left voicemails asking for a return call. This seems like a scam because they don't say who they are trying to reach in the voicemail, they use an abbreviation rather than the name of their company when stating where they are calling from, and do not state why they are calling. I also received a text today w/ generic information and a link, which I'm not clicking if this is a scam. In research this is a debt collection agency possibly related to healthcare, but I've always paid my bills and have not been contacted by any healthcare agencies in regards to outstanding balances.

  

  Business Response

  Date: 08/28/2023

  BBB Case No: ******** RE: ************************ Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 25, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ************ indicates that she has received calls from GCCB and is concerned the calls are a scam. GCCB will email ************ specific information regarding the matter to the email address she has provided.   
  
  If ************ has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:08/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been making monthly payments for years, but they won't send me my monthly statements. I have NO idea how much I still owe. They sent me ONE statement when I updated our new address 4 years ago, haven't received another one since. This should be illegal, as I could be paying forever and not know if I have it paid off or not.

  

  Business Response

  Date: 08/25/2023

  BBB Case No: ******** RE: ****************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on August 24, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ****************** indicates that GCCB does not send monthly statements.  GCCB does not mail monthly statements to consumers.  However,account information may be reviewed twenty-four (24) hours a day on its customer consumer portal.  Information such as the account number, balance and payment history may be reviewed.  In addition, ****************** may contact GCCB during business hours (M-F 8am to 7pm EST) to speak to an agent to obtain information. 
  
  If ****************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This collection agency is using a cold call tactic of calling clients that have not initiate contact with the company and opening a "dead line" to force customers to contact them to obtain an explanation. Prior to this first call this company did not obtain permission to contact me using any information provided by a 3rd party. **** ******** ***** *** ******

  

  Business Response

  Date: 08/02/2023

  BBB Case No: ******** RE: ******* ******* 
  Gulf Coast Collection Bureau, Inc. (“GCCB”) is responding to the
  Complaint received in our office on August 1, 2023.  We take all claims seriously and evaluate
  each thoroughly on a case-by-case basis.
  
  Mr. ****** has indicated GCCB contacted him by phone and
  that there was not an agent on the phone when he answered.  GCCB regrets that Mr. ****** is unsatisfied
  with the interaction with GCCB. 
  
  GCCB has investigated the incident and found that Mr.
  ****** was initially contacted on May 23, 2023 and spoke to an agent. Mr.
  ******* informed the GCCB agent that he would discuss the account with the
  original provider.  The account went
  unresolved and GCCB followed up on August 1, 2023.  We
  were unable to verify the consumer’s identity on the first call, however, on
  the second call we were able to obtain his request for verification and emailed
  said verification of the account to him directly. 
  
  GCCB works with its clients to confirm phone numbers
  are provided by consumers and that the necessary consent to call consumers is
  obtained at the time services are provided in compliance with FCC
  guidance.  See In the matter of Rules and Regulations Implementing
  the Telephone Consumer Protection Act of 1991, CG Docket No. 02-278,
  Declaratory Ruling, 23 FCC Rcd. **** ******* (Jan. 4, 2008)
  
  If Mr. ****** has any further questions, he may
  contact GCCB at ************* ** ***** ** *************************************** or by mail.  Thank you.

  Customer Answer

  Date: 08/04/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Company did not send verification as they claim and made no attempt to correct issues. While this company will claim that I am a consumer not a customer, it is the right of the consumer to launch complaints if the company fails to uphold standard practices. At this time this company has failed in this regard.
  
  
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 08/14/2023

  BBB Case No: ******** RE: ******* ******* 
  Mr. ****** has indicated he did not receive the verification.  GCCB will email the documentation to Mr.
  ****** at his email address in the BBB Complaint.
  
  If Mr. ****** has any further questions, he may
  contact GCCB at ************* ** ***** ** *************************************** or by mail.  Thank you.

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insurance has already paid this claim and my deductible has been met. Gulf coast will not provide ant correspondence or who is attempting to collect.

  

  Business Response

  Date: 08/02/2023

  BBB Case No: ******** RE: ****************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on July 25, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ****************** has indicated his insurance company has paid the account at issue and that GCCB will not provide any correspondence.  GCCB has confirmed that the account was partially paid by insurance but a balance remains unpaid.  By separate email, GCCB will provide a statement of the account. 
  
  If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************************** I do not have a contract with Gulf Coast Collection Bureau. They did NOT provide me with the original contract as requested.

  

  Business Response

  Date: 08/03/2023

  BBB Case No: ******** RE: ************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on July 24, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ****************** has indicated she does not owe the account and is not liable for the account.    By separate email, GCCB will provide documentation of the account.  If ****************** believes that she is a victim of identity theft she can provide this office with a copy of the police report or an affidavit stating that she is a victim of identity theft. 
  
  For more information regarding the identity theft affidavit she can go to:
  ***********************************************************************
  
  If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.
  

  Customer Answer

  Date: 08/03/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  They did not send me an email and this account should be removed.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/11/2023

  BBB Case No: ******** RE: ************************** GCCB is in receipt of Ms. ******** rejection.  GCCB has sent the email to the email address in the BBB complaint.  GCCB will resend to the email address provided.  
  
  If ****************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business called me out of the blue and demanded that I give them my birthday I refused at first but then they called again and they said if I didn't give him my birthday that this account would go into *********************** I have not lived in ******* for over two and a half years where they say these bills are coming from is ******* I left an official change of address why didn't these hospitals or doctors offices mail me a bill I need proof that these medical providers attempted to contact me prior to turning this over to a collection agency if they're even claiming that I owe it

  

  Business Response

  Date: 07/31/2023

  BBB Case No: ******** RE: ******************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on July 21, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ******************** indicates she was contacted by GCCB when the original provider did not send her a bill. GCCB provides an initial notice to consumers when a provider places an account with **********************.  By separate email,GCCB will provide specific documentation to ******************** concerning the matter.
  
  If ******************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20353566
  
  I am rejecting this response because: I do not understand what you are saying and how do I know you'll send me something in the mail
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/14/2023

  BBB Case No: ******** RE: ******************************** ******************** rejected our response on August 4, 2023, indicating she did not understand the response and was unsure if she would receive information in the mail.  Since that time she has been in contact with our office and the matter has been resolved. 
  
  If ******************** still has any questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 13 Jul 2023 I recieved a call from Gulf Coast Collection Bureau, Inc.that was a robocall. I was never addressed by my name, only told to call them back; no reason was given. I googlds GCCB and noticed I am not the only one who has been contacted by them falsely. I have no outstanding medical bills ( no physician's office has ever contacted me for a late payment). I want to be removed from their database and for the calls to cease.

  

  Business Response

  Date: 07/17/2023

  BBB Case No: ******** RE: ******************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on July 13, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ************************ indicates she was contacted by GCCB for an undisclosed reason.  GCCB limits the information left in a voicemail to enough information that the called party can know who is calling and how to reach us (as evidenced by the consumers ability to locate our BBB account); however, we limit the information in the message about the accounts that we are calling to limit the chances of someone other than the called party learning information about the consumers account in accordance with the requirements of state and federal laws and regulations. By separate email, GCCB will provide ************************ documentation of the matter.
  
  If ************************ has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was harrassed by Gulf Coast Collections Bureau regarding a bill due at *********************** Hospital over the phone and I explained to them that it I do not and have not received any communication from the Hospital billing **** stating I owed any money. They stated that it was a bill from 1-10-2020, 3 years ago!!!. The procedure I had done at St ******* was not on that date they stated, and was done on a later date. I was self-pay, so the bill was paid upon completion of the procedure and there was no balance. They have sent me numerous Notices of Unresolved accounts without any documentation of details of the Unresolved Bill so I have no idea why and how they came up with the amount they are stating I owe. I am not going to just send this company money because they stated I owe it. They are not providing any detailed info that will provide a shred of corroborating evidence of an Unresolved Debt. I expect that this company cease and desist all attempts to collect this so-called "Unresolved Debt", and I also expect that there will no ZERO impact on my Credit Score/Rating. I will take further legal action if necessary.

  

  Business Response

  Date: 07/14/2023

  BBB Case No: ******** RE: **************************************.  Gulf Coast Collection Bureau, Inc. (GCCB)is responding to the Complaint received in our office on July 10, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  Ms.  *********************** claims that she was harassed by GCCB and sent numerous notices on an account she paid in 2020.  This matter was placed with GCCB on April 25, 2023. GCCB sent *************************** and initial notice on May 2, 2023 and placed 5 phone calls since that time.  Since receiving the BBB complaint the account was paid in full.  By separate email,GCCB will provide a copy of the original account information.  
  
  If *************************** has any further questions, she may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am getting robocalls from this company about a debt I supposedly have. The messages they leave do not name who the call is intended for not what it is about - it's asking me to call them back and I refuse to call back a robocall. This has been going on for a few weeks now - almost everyday!

  

  Business Response

  Date: 05/10/2023

  BBB Case No: ******** RE: ***********************. Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on May 4, 2023.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  **************** claims that he is being called by GCCB.  GCCB has removed his phone number from its records and will not call the number he provided.
  
  If **************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******* This complaint is in regards to the collection notice. Reference: ********, that was sent to me via text message.Attached to this complaint is documentation. From my insurance company. That shows your client ************* Hospitalist has already been paid by my insurance company. At the Aetna negotiated rate in the amount of $ ******. Check Number: ********, On 12-23-2022. And I owe $ ****. because I reached my deductible at that time.I have already sent this documentation to your client ************* Hospitalist. In January, of this year when they mailed me a bill. That I am currently sending to your company.Send me a confirmation of receipt when your company receives this complaint and documentation. And also mail me a zero balance statement showing this account is paid in full. This bill is not being repaid again.Trying to collect more money. Than what your client was paid at the contracted Aetna negotiated rate is illegal federal and local. And also is a violation of your clients contracted agreement with Aetna.Also, from reading the complaints regarding your company on the BBB. Any harassment will not be tolerated. And will be prosecuted to the full extent of the law. I am terminally ill and do need the stress or harassment. Thank You.

  

  Business Response

  Date: 05/03/2023

  BBB Case No: ******** RE: ****************************** Gulf Coast Collection Bureau, Inc. (GCCB) is responding to the Complaint received in our office on April 24, 2023, 2022.  We take all claims seriously and evaluate each thoroughly on a case-by-case basis.
  
  ******************** claims that his insurance company has paid the account placed with **********************.  GCCB has requested that its client research this claim and was advised the account was placed in error.  Given this information, GCCB has closed its account.  
  
  If ******************** has any further questions, he may contact GCCB at ************, by email at ****************************************** or by mail.  Thank you.

  Customer Answer

  Date: 05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************