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Business Profile

Epoxy Floor Coating

Your Garage Floor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Epoxy Floor Coating.

Complaints

This profile includes complaints for Your Garage Floor's headquarters and its corporate-owned locations. To view all corporate locations, see

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Your Garage Floor has 4 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed contract with this company Your Garage Floor on March 15, 2024 with required deposit of $840. i paid the deposit with check for epoxy flooring of my garage based on prior good reviews and life time warranty year ago. Despite numerous phone calls, text messages and emails in last 3 months , company failed to return phone calls to schedule the work after one year. They promise to call back with text messages but no communication as of today. i am concerned about viability of the company promising life time warranty on their work.

    • Initial Complaint

      Date:02/18/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We contracted with Your Garage Floor to install epoxy flooring in our garage. We paid a $900 deposit with the understanding that the floor would be installed after the repairs from ******************** were done. I tried contacting the company when we were ready, but only get automated text responses from AI. I left phone messages and numerous texts. I receive texts saying "You will receive a call today", "I've excalated your request", etc. This has been going on for over a month with no response. I've also called and texted the sales person who handled our sale and contract, but have gotten no respons from him either. I've read online that this has happened to other people, too in addition to people receiving shoddy work and silence when they attempt to have the problem resolved. The addresses on the various emails and the contract are either the post office or a private home. I've requested my deposit back. They used to have good reviews, but I see more recent reviews that indicate there's a problem, (including an F rating on the BBB site.) They still have a very active online presence and are still soliciting new customers. We would like our deposit back.

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Appointment was made 3 months in advance a $900.00 deposit was forwarded by check . The day before we got confirmation that the job was going to be done and no one show up they said there was a scheduling conflict they would be there tomorrow. Once again no one showed up finally after weeks of calling I got in touch with them and he said he couldnt do the mod and would refund my $900.00 since then he doesnt return my phone calls.Please let me know how to proceed. Thank you ******* **********

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Floor coating applied in 2023. The integrity of the floor is compromised. I have tried calling the business, emailing and texting no news than 50 times. The receptionist and sales people promise a call form the owner. Three months later no call.

    • Initial Complaint

      Date:08/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Your Garage Floor install an epoxy floor to my garage the was $3700. I have had nothing but issues with the floor and in the end it was all peeling up. The photo that is attached is just an example of what it was doing all over. The owner will not return any messages and basically wrote me off. I wrote a ****** review which he responded by saying that i sabotaged my own floor with a knife. I had to hire Top Gun Garage floors to come out to strip and redo the entire floor. That was a total cost of $5200 to make it right again. They analyzed the floor and determined that it was installed improperly. They had a video media person there while redoing the floor explaining all of the issues and why it was necessary to have it redone. This has been a complete nightmare thinking that you made the right choice to begin with when you chose the first company.

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your Garage Floor, llc applied an epoxy finish to my garage floor in March of 2019. In December of last year, the clear coat on the floor started peeling and delaminating from the epoxy finish. Your Garage Floor claims in their website that they have a lifetime warranty for their work. I started trying to contact them in January. I left phone messages and email messages that went unaswered after many tries. Finally I got a response from them and they said they would schedule an appointment to come and repair the defect. This has been going on since January and it is now July and the they have not corrected the problem yet. They have given me four dates that they would show up at my home and correct the issue but they have yet to show up to do that. The only direct phone or text contact I have with the business is a lady that fields it's calls, but she lives in *****. I have made several requests that the owner call me. Last week, I finally received a phone call from ***********************, the owner, and he was evasive and defensive in his responses to my request. He is advertising that Your garage Floor has a lifetime warranty for his services. I am only requesting for him to honor his commitment that he states in his ads. I am requsting that my garage floor be repaired. I understand that this business is not BBB accredited, however, I would appreciate any help that you could give me.

      Business Response

      Date: 08/07/2024

      The complainant is not a customer of our business. He has not paid our entity for any service and is not entitled to any warranty, repair, or support for his floor. Mr. 

      Though we do everything to satisfy our customers and we stand behind our ********************, ****************** is simply not one, and his complaints are being misdirected to the wrong company.

      Customer Answer

      Date: 08/08/2024

      Per your request I am submitting the following information

      Your Garage Floor

      Address:  ********************************************************************************************

      Phone#:  ************

    Your Garage Floor is NOT a BBB Accredited Business.

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