Complaints

This profile includes complaints for Grand Incentives, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Grand Incentives, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Grand Incentives, Inc.

  7555 Commerce Ct Sarasota, FL 34243-3218

• 

  Grand Incentives, Inc.

  PO Box 49 Tallevast, FL 34270-0049

• 

  Grand Incentives, Inc.

  9040 Town Center Pkwy Ste 213 Lakewood Ranch, FL 34202-5203

• 

  Grand Incentives, Inc.

  PO Box 52488 Sarasota, FL 34232-0320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we purchased this package plan from take a getaway they had us understanding the understanding that everywhere we booked we can book for a much cheaper price which is not true when we go to different places we have to pay additional fees are resort fees or cleaning fees which they never mentioned in any of their booking this is a scam everywhere we book we've had to pay extra money more than what we should have paid including the **** that they charged us from the beginning this is a ripoff. Also places that we visit is not top notch their rates are like three stars two stars. I've already given them $272 with an additional $67 they want for cleaning fees and resort fees This furniture in this place is filthy the carpet is filthy. Also when you called to try to contact them you can never reach them they don't answer the phone.

  Business Response

  Date: 01/03/2023

  Our company has taken the opportunity to review this customer complaint in detail. Our records indicate that the customer booked our ********************** product 3 day/2 night of hotel accommodations, and our agents upgraded them to a 2- bedroom unit to accommodate 4 adults that were traveling together for an additional cost. It was our understanding that two of the traveling adults got Covid days before the trip and the customer had to keep the original accommodations. Unfortunately, we come to find out post travel that the hotel was not up to the customers standard, and they were billed an additional room cleaning fee of $67.35 by the hotel that we were unaware of at the time of booking. We truly regret the lack of action taken by the hotel to fix this issue but we have no control over the specific room conditions as that is totally the responsibility of the hotel. Our company immediately refunded the customer the $67.35 fee and it was the responsibility of the hotel to refund any additional monies to the customer. We have attempted to contact the hotel on this matter with no success and have since blocked them from any future participation in our program.

  We deeply regret any dissatisfaction the customer may have experienced, but this is a rare occurrence that the hotel room condition was not a good one. 

   

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/4/2022 I sat through the presentation. I asked when the cancelation period was and was informed it would be 30 days. This would give me a chance to actually view the site and decide if it was something I could use. I paid the $2000.00 package fee. Upon realizing this is not anything I would ever use, I canceled on 10/11/2022 and was told I would be refunded but would receive a verification call. On 10/12/2022, I received that call and was told I would get a refund. On 10/26/2022, still no refund. Called and talked to someone and was confirmed that it was canceled to continue waiting for the refund. 11/8/2022 received a credit card bill will the $2000.00 still not refunded. Tried calling only for line to repeatedly go dead. Tried texting the number they give in the recording only to get no response. I believe this company is a scam and possibly criminal.

  Business Response

  Date: 12/16/2022

  In review of the complaint the customer did purchase the *** membership on 10/4/22 and requested a cancellation of their membership transaction on 10/11/22. The customer has since been fully refunded for the purchase price of $2000 on 12/12/22. The customer procured a financing arrangement for this purchase through a 3rd party credit card company offered at the **** Unfortunately,due to this financial arrangement consummated between the customer and this 3rd party credit card company we had to wait for notification from the credit card company to finalize the customer refund. We apologize for the delay in refunding the customer, but we are restricted in our actions until final notification was received.

  We understand this issue to be fully resolved.

  Customer Answer

  Date: 12/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vacation package prior to COVID in 2020. ********* had an increasing rate of covid cases throughout 2021 and part of 2022. Finally able to use vacation package and can't get a hold of anyone. Call and left message, was told a different department would need to contact me yet never did. Just want my money back as it's been too much of a hassle contacting this company.

  Business Response

  Date: 12/16/2022

  The customer initially purchased a ********************** package from a 3rd party travel vendor (Take A Break) on 9/20 for $169. Subsequently our company agreed to help assist with the fulfillment services of this package during COVID 19 period. The customer claims they were unable to use the package even though the package offers over 40 plus destination with virtually no blackout dates. Our servicing team has record of a minimum of 4 calls/emails with the customer since that time and the customer has not responded back with any ********************** dates/destinations for booking.
  Our travel servicing department is available 6 days a week and can be reached directly by the 800# provided on the package or by email for quickest response. The package is still available to be used and our team looks forward to assisting this customer with their future ********************** needs.
  

  We apologize for any customer dissatisfaction during this process.

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22/22 I attended a video call where I was sold a membership to a vacation discount program and promised 3 bonuses for joining: a $500 airfare, a trip to ****** and a week long stay at a new all inclusive resort in ******. In addition, I would also receive a 3-day trip just for being on the call. It seemed like a great idea since my kid wants to take vacations and I am a single mother so discounted rates was looking pretty good. I agreed to the membership but couldn't pay in full that day so I made a $300 deposit and agreed to pay the rest on 7/20/22 at which point my membership would start and I would be emailed my membership number and activation instructions. I received an email that day with the travel certificate for the 3-day trip for joining the call. On 7/20 the remaining $2200 was charged to my credit card. I did not receive an email with my membership info until 8/9/22. All contact information I was previously provided was for the company who provides the ********************* membership, who said numerous times they could not help me since I did not purchase the membership through them, but finally they gave me contact information for the people who sold me the membership, Grand Incentives. I was so appalled by the lag between payment and membership information being provided and the difficulty of getting in touch with someone, on top of the fact that my 3 bonuses were never mentioned, no email was sent with how to claim or anything, that I decided to cancel as it was already not worth the hassle. I contacted the number provided by ********************* for Grand Incentives, talked to an agent who took my info and said someone would call or email me back. Nobody did. I have called several times and every time it is the same thing, someone will call you back. They tried to say I was outside their 30-day return policy window because my membership started on 6/22 which is incorrect. All I want is a refund of my money. They basically robbed me.

  Business Response

  Date: 12/15/2022

  We reviewed the customer complaint and apologize in advance for any customer dissatisfaction they may have experienced. We have validated that the customer did receive full credentials once we received the full $2200 payment. Unfortunately, it was sent 10 days later due to an apparent system glitch. The *** membership is sold with a 30- day cancellation policy and normally extend well beyond that date if customer is unsatisfied with their membership purchase.

  The customer did initiate a chargeback with their issuing bank for the full credit of $2200 against their transaction purchase. As a matter of process, we do not refund through our internal process once we receive notification by merchant processor that a chargeback has been put in process by cardholder.

  
  We have confirmation that the customer did receive a full credit on their *** purchase. Our company values are customers and is sorry for any inconvenience to the customer.

  
  

  Customer Answer

  Date: 12/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. As a last resort I did initiate a chargeback and am thankful I was able to be refunded that way since this business would never have responded otherwise. I accept that this is resolved thanks to my own actions and not because of any response from this business. Convenient statements made but no action was ever taken on their part to resolve my issue.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a bogus vacation package in which everything that was promised was not received. The prices are higher than other companies. They are not helpful and out here taking advantage of people. I spoke to uplift who is willing to refund the money along they refund them. I've called numerous times to be placed on a long and then hung up. Finally when you get some you are told someone will call you back. I should be reimbursed for not being able to use anything.

  Business Response

  Date: 10/31/2022

  Customer purchased a ********************* travel membership on 7/21/21  utilizing Uplift, a 3rd party financing company to finance the purchase of the membership purchase amount. Grand Incentives is responsible for the sales and marketing of the ********************* (***) membership and is not directly involved in any financing arrangements agreed to by the customer in the purchasing of the *** membership. Any customer refunds would have to be initiated directly through the 3rd party financing company. We recommend that the customer defer to the original finance agreement they signed through ****** to write or contact them directly regarding any refund matters.

  It has been over 16 months months since the customer initially purchased the membership. Our records indicate that the customer was provided ********************** quotes dating back August 2021 to *********** and October 2021 for travel to *******************. The *** membership is valid and in good standing and allows the customer to book future ********************** and receive discounts at their request.  We strongly recommend the customer utilize all the benefits provided through this travel membership.

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 17895465
  
  I am rejecting this response because: Grand Incentives and their associated has falsely given misleading information regarding their company and obtaining their membership. Please see attached written of notice of rejecting their response. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed a check for $50.which Grand Incentives cashed 5/11. This check was to place a tentative idea of where I would like to vacation and Grand incentives would get back to me when or if this would be available with the dates I asked for. The agreement states that you will get a refund as long as the reservations have not been made. Within two three weeks I realized I had to cancel due to illness, covid. I contacted Grand incentives immediately an upon a few phone calls finally was connected one day to ******* who told me that she would set the refund and to expect it in July. I called her in the middle of July a few times and what she told me that she saw that corporate had received my request and that the check had been cashed to give till the end of July. The end of the first week in August I contacted ******* and she instructed me again with the same wording" that they have a lot of refunds so it could take a while.? They have all of my contact information accurately and it is now the middle of August and I have no $50 refund. I believe that I have been lied to that I signed a fraudulent agreement. Because I wrote a check I am unable to get reimbursed by my bank but a check is what Grand incentive suggested I send for the deposit. I'm hoping that you can help me get this refund result thank you.

  Business Response

  Date: 11/01/2022

  We are writing in response to the consumer complaint reference. Thanks for the opportunity to provide this response as we have reviewed this customers BBB complaint.Our records indicate that the customer did request a $50 refund of their deposit August 2022. Unfortunately, due to an internal clerical error the refund was incorrectly marked as previously processed in our internal system. It has been verified that our company sent a money order (last 4 digits #****) for $50 on 10/31/22 to the customers mailing address.

  
  We apologize and regret any frustration the customer may have experienced in trying to resolve this matter.