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Business Profile

Incentive Programs

Grand Incentives, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Complaints

This profile includes complaints for Grand Incentives, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Grand Incentives, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 39 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/23/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grand Incentives *** is a scam as far as I am concerned. I attended the ** Auto show, where o spun the wheel at a booth and supposedly won 2 free trips. I picked Oahu and Scottsdale. However, nearly a year later they are still dangling me by the hook, have $75 of my money and keep denying my trip dates. I attended their 2 hour seminar, drove an hour and a half each way also basically wasted an entire day of my life and now I cant even get my promised trips OR my money back (which they promised both)! I keep submitting dates and they just keep denying them. And according to their policies Im supposed to have priority status by now but nope! Ive submitted probably 8 dates or more and all are denied. And the only time they ever called me was to try to upgrade me for more money. ( NOt part of the agreement) at this point, I either want them to commit to my trip dates or give me my money back, neither of which they have offered to do. At this point I think I need your help. I have even reached out to them to demand my money back or give me my due trips and they just ignored me.

    • Initial Complaint

      Date:06/13/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company promised a free hotel stay if I attended their timeshare presentation. After the presentation, I filled out the paperwork for the free hotel stay and send them a $50 check which they requested as tax deposit. Ultimately, they kept telling me my selected travel dates are not available and never gave me the free hotel stay. However, they still have my tax deposit for a trip that never happened and Id like that money back. I cant reach them on the phone. Thank you.

    • Initial Complaint

      Date:06/12/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were supposed to receive a 2 night/3 day trip in exchange for a timeshare tour and a $25 money order. We sat thru the entire tour, drove there, took our day to do this. We then sent the $25 money order to cover taxes for the trip. They have denied every single date possible for the trip anywhere in **********. They are now not answering any of their phone lines.

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/2725, we attended a 90 minute presentation where we were promised a two night stay at a standard accommodation of our choice. As required, I mailed in the registration form but they still say they did not receive it. They asked me to email the copy i kept so I did. Now they say they may not honor it????

    • Initial Complaint

      Date:04/06/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 2/28/25 Amount of Money Paid: $2499.00 2 year membership for free trips/discounted vacations, this was a Zoom Call from their "office in *********"Per their cancellation policy I had at least 72 hours to cancel after purchasing. I called on Sunday March 2nd and March 3rd. During this time, I called direct number to cancel. The message when I called the number stated "is not available at this time". I tried several other numbers and employees kept redirecting me to yet another number to call.I was finally able to speak to someone from ****************** and she stated the phones were turned off office due to sudden death in the office. After demanding several times for a refund I was verbally told she would refund my money. Since that time I have never received an email to confirm cancellation and no refund has been given. I did dispute the charge with my ********* credit card; however, they have not been able to resolve the issue.

      Business Response

      Date: 04/10/2025

      On Thursday, April 10, 2025, Leisure Time Passport was able to speak with Ms. **** ********* to discuss and review the concerns mentioned on the Better Business Bureau Consumer Complaint.  Leisure Time Passport explained that we are a separate company from the company where she obtained the vacation package from.  Leisure Time Passport reviewed some of our programs to provide a better understanding of our functions, but the account had previously been cancelled. Ms. ********* was advised that we do not have access to payments for transactions that are not conducted nor collected by us and do not appear in the account, and that we do not sell, manage nor operate any resorts, properties or vendors.  Leisure Time Passport provided Ms. ********* with the contact information to reach the vendor as follows; Your Destination Experience ***************** ********, ******** USA and **************. 

      Business Response

      Date: 04/24/2025

      We apologize for any customer dissatisfaction relative to this process. The customer was refunded the full amount of $2499 back to their original Mastercard ending in 8610 on 3/19/25. See attached refund receipt.  We consider this matter resolved. Thank you.

      Customer Answer

      Date: 04/25/2025

       
      Complaint: 23167202

      I am rejecting this response because:  As of my April credit card statement it is showing that a refund was not received by my credit card *********.  I spoke with my credit card company and they stated they never received this transaction.   I did file a dispute early March 2025.  I accidentally resolved this dispute thinking I was refunded when in actuality it was ********* providing a provincial credit. 

      Sincerely,

      **** *********

      Business Response

      Date: 04/25/2025

      The customer was refunded $2499 on 3/19/25 ( see attached) on Mastercard ending in #****. We consider this matter closed. Thank you for your patience.

      Customer Answer

      Date: 04/25/2025

      Attached is the March Statment from my ********* credit card. 

      The negative $ ******* is the conditional credit from the bank while  the dispute was opened with my credit card. 

      There is no transaction from 3/19/25 as the merchant has stated.   My credit card closed my dispute as it is an issue between myself and the merchant. 

      Customer Answer

      Date: 05/13/2025

      I am contacting you again requesting a refund in the amount of $2,499.00.  This has been ongoing since the end of February and early March 2025. I have submitted complaints to the Better Business Bureau and the ************************ after multiple phone calls with empty answers.
      I did file a dispute with my ************************ due to the inappropriate fraudulent like behaviors of the above stated companies.  My credit card company's investigation found I would need to resolve any matters myself with the merchants since it was a valid charge; hence, the charge was put back on my credit card.  

       I have attached the following: 
      •  My credit card statements from March 2025 and April 2025
      • Citi Card Reference number for charge of $2,499.00 from 2/28/25  is 89108991 
      • Citi Card reference number for the REVERSE CHARGE ( SENT BACK TO YOU) in amount of $2,499.00 is SMFZYP00
      •  Dispute letter from Citi Card
      • Email from Leisure Time Passport stating a refund was sent to CIti Card - per Citi Card there is no record of this transaction 
      CIti Card phone number is ************ if you need to contact them


      Date of Transaction: 2/28/25 in the amount of $2499.00 for a 2 year membership for trips/discounted vacations/travel certificates.   

       This was a Zoom Call from the ************************************ in **********  Per their cancellation policy I had at least 72 hours to cancel after purchasing. I called on Sunday March 2nd and March 3rd. During this time, I called the direct number to "Your Destination Experience" **************. The message when I called the number stated "the number is not available". I tried several other numbers and employees kept redirecting me to yet another number to call. I was finally able to speak to someone from the ********* office on March 4th and she stated the phones were turned off due to a sudden death in the office. After demanding several times for a refund I was verbally told she would refund my money to the credit card I used ending in 8610. Since that time I have received one email from Leisure Passport stating a refund was given despite the charge of $2,499.00 remaining on my credit card. 

      I have provided proof that you have funds to refund me my $2,499.00.   Your companies are already tainted all over the internet.  Make this transaction a correct one. 

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was asked to submit dates I would like to use the voucher along with $75 and never heard back from them whether these dates would work and now the voucher expired.

    • Initial Complaint

      Date:02/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a travel certificate for 4 free nights vacation from attending a time share presentation at the Worldmark ********. I had to mail in a $50 check and complete specific criteria within a short deadline all by postal mail in order to receive my certificate. Everytime I submitted the dates for travel, I received a response that my dates were unavailable or invalid. I also was offered other locations for a fee for locations and dates not selected. They tried to sell me an expensive vacation which is not what I originally expected or wanted. There are no hotels or vacation homes available without an additional fee. This company is a complete scam.

    • Initial Complaint

      Date:02/20/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to join a zoom meeting and listen to a sales pitch. In return, I was promised $300 in flight credits and a promotional trip. The company was very responsive up until I declined the sale, now they've refused to answer any outreach related to the promised trip.

      Business Response

      Date: 02/20/2025

      We apologize in advance for any inconvenience the customer may have experienced. We have reviewed the complaint and acknowledge that the $250 GrandAir should been automatically generated upon completion of the zoom presentation. It appears that there was a glitch of some type in the system concerning this individual customer causing the on-line certificate not to be generated. Our quality service team has reviewed this claim and immediately sent out the Grand Air certificate to the customer via email today. We believe this taken action resolves the customers ******************** complaint and it is our hope that this complaint will be closed out as per the response provided.

      Customer Answer

      Date: 03/07/2025

      I didn't receive the air certificate that they claimed to have sent, and I also didn't receive the vacation information that was promised at their presentation, which wasn't addressed in their response.

    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a certificate to book a free 3 day 2 night vacation through Grand Incentives. I went through their process to book by mailing in their forms and a $50 money order for a tax deposit I ended up NOT booking my free trip through them because they were trying to then ask for almost $300 more. They said my tax deposit would be returned to me by a check in the mail and it never was.

      Business Response

      Date: 02/11/2025

      Our internal Quality team reviewed this customer complaint for ***** & ******* ********. Customer did not understand Terms & conditions of the program (disclosed on the certificate) and did not want to pay the additional fees associated with the 3 day/2 night getaway booking. We have recently mailed the attached check # ***** in the amount of $50.00 for the refund of their deposit. Customer should be receiving the check any day now. We apologize for any dissatisfaction the customer may have had during the process.

    • Initial Complaint

      Date:09/24/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a timeshare presentation voucher for trip to ******. Paid the $50 deposit and sent form by mail. 2 days later the check was deposited but no notice from Grand Incentives. I had to follow up with them a week later and they said it was voided due to dates not being valid (no expiration date was provided!) No notice was sent about this but they took the money anyway. Then they offered to allow me to submit another date, but also said Hawaii is no longer an option. I agreed to ******* location but they said they cannot confirm that they will book and pay for the it. Basically, they do not honor their vouchers, they make you jump through ridiculous hoops to see if you'd give up and just waste your time and money. I saw other reviews on this company after. This company is a scam. They pose as a legit company and take people's moneys without providing service or any goods.

      Business Response

      Date: 10/23/2024

      We apologize for any inconvenience that the customer may have experienced with the redemption process. The customer was send a refund check# ***** on 9/27/24 in the amount of $50.00. As of 10/22 the customer has not cashed the check based on our company's bank records. Please have customer advise if they are holding the check for deposit. It is our goal to expedite any customer complaints to their satisfaction.

    Grand Incentives, Inc. is NOT a BBB Accredited Business.

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