Complaints

This profile includes complaints for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jiffy Lube

  2040 Whitfield Park Ave Sarasota, FL 34243-4072

• 

  Jiffy Lube

  1513 N Washington Blvd Sarasota, FL 34236-2700

• 

  Jiffy Lube

  2049 Bee Ridge Rd Sarasota, FL 34239-6102

• 

  Jiffy Lube

  21345 State Road 54 Lutz, FL 33549-6918

• 

  Jiffy Lube

  4840 Golden Gate Pkwy Naples, FL 34116-6965

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/25 I went to Jiffy Lube #**** to have an oil change and transmission fluid change. I was advised that I needed a brake fluid change too. I said yes to all three. I paid my bill (invoice ********) and noticed the transmission fluid was not done. I was ok with that thinking I could just go back.On 4/28/25, I brought my vehicle to Crown ******* to have recall work done and I was informed via paperwork that my brake fluid was contaminated and needed to be changed. I reached out to ************************** to inquire about this and I was informed that this is a franchise and they would get in touch with South Bay Lube, Inc. and they should respond. This is store #****. As of today, I have not received a response from South Bay Lube, *** and this has not been resolved despite 4 attempts on my part with Jiffy Lube.I am seeking a full refund for the brake fluid change.I have all of the documents in my possession to back up my payment to Jiffy Lube and the assessment from Crown *******

  Business Response

  Date: 06/02/2025

  Thank you for your comments. We were notified of your concern through a formal complaint submitted to **************************, which was then forwarded to our franchise group.
  Our team made multiple attempts to contact you to resolve the matter; however, the phone number you provided did not connect to you directly. Unfortunately, we did not receive a response.
  If you still require assistance, were happy to help. Please contact our office directly at ************** so we can discuss this further.
  Thank you.

• Initial Complaint

  Date:12/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a "Groupon" for an oil change today. The "fine print" (details) on the Groupon clearly listed this location as one of the locations that would accept my Groupon. When I arrived around noon, 6 technicians were sitting outside on the floor waiting on customers to show up. I pulled into the bay and was told this location does not accept Groupon. My question is why do you not accept a Groupon when the address/location is clearly listed on the Groupon site? I have contacted the Jiffy Lube corporate office and was promised a response. I am also contacting the "Better Business Bureau" to file a formal complaint. I now have to drive 20+ miles to another Jiffy Lube or get a refund from Groupon. The Groupon corporate office is looking into my case and also promised me they would contact the Jiffy Lube corporate office on my behalf. This is ridiculous. If you list an offer with Groupon, especially with your location address, you should honor it.

  Business Response

  Date: 12/08/2023

  Good Afternoon **************,
  
  We are in agreement. We do offer and do honor our Groupon promotions. 
  
  We did attempt to call you earlier today and left a message on your voicemail.
  
  Please do return our call when convenient and we will be happy to assist you in whatever we can.
  
  Thank you for taking the time to reach out and we look forward to hearing back from you.

  Customer Answer

  Date: 12/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  HOWEVER! There has been a mistake! This complaint was filed by myself in ERROR! I was at the wrong location. I am so sorry and I feel terrible!

  Please delete my complaint! I will reach out to the business immediately to let them know this was a mistake on my end.

  I can be reached at ************ to verify my error! Please do not penalize this business!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS ISSUE IS NOT RESOLVED. We trusted the Jiffy Lube *********** #**** with an oil change. The car was running fine before Jiffy Lube, but after leaving the oil ran out of the engine and now, we are facing a $10K repair. The oil filter was not installed properly. Jiffy Lube is owned by South Bay Lube; I spoke with the District ****************** Mgr. of South Bay Lube. They will not take responsibility. Jiffy Lube damaged the car and will not stand by their work. After reviewing the BBB complaints, it seems South Bay Lube, owner of Jiffy Lube stores in Fla, has a history of not resolving improper work. DATE OF ISSUE 6/23/2023. AMOUNT-$10k engine work plus oil chg., 6 qts oil, uber rides. ISSUE DETAILS: On 6/23 Oil change Jiffy Lube *********** store. The Car was only driven less than 15 mi. We left town and the vehicle was parked. On 6/29/23 my wife drove the car from *********** to ******** to pick me up from the airport. The engine indicator came on, there was no oil in the car, we added 6 qts of oil, notified Jiffy Lube ***********, and drove the car to Jiffy Lube ********. The Jiffy Lube Mgr said the issue was related to the oil filter. They replaced the filter and oil and on our way home, the engine light came on, we drove directly to a reputable mechanic, Avenue Garage. They gave a 10k estimate. We sent ***** the work estimates and he wanted to discuss it with Avenue Garage, this never happened. South Bay Lube wanted to send the car to ****************, a 3rd party repair shop, I reluctantly allowed South Bay Lube to tow the car to Artic. After reviewing the car, ***** claimed there was no engine issue. I sent their report to Avenue Garage. They felt Artic Air did not provide a detailed report and questioned if Artic used a dealer level scan tool, it would show the intermittent faults that we see. The check engine (or service engine soon) light will come on and once the timing gets worse, there can be even more engine damage than just the timing service.

  Business Response

  Date: 08/15/2023

  Hello ************,
  
  We apologize for any issues you have experienced following the oil change service our store.
  
  We have investigated this issue best we can. We have had your vehicle checked by an independent mechanic (who is not affiliated with South Bay Lube ***** as alleged in your complaint). This third-party mechanic used advanced diagnostic tools as well as conducting a test drive to thoroughly inspect your vehicle.
  
  The inspection findings highlighted a few items that require attention: concerns with a wheel speed sensor, an ABS issue causing temporary brake engagement, and a minor timing chain rattle. It's important to note that the timing chain rattle is a recognized problem for vehicles of this particular year, make, and model. This issue has been acknowledged by the vehicle manufacturer and even prompted discussions about potential class action lawsuits.
  
  You can find more information about this timing chain issue here:
  
  *****************************************************************
  ***************************************
  
  We want to assure you that if any problems are determined to have resulted from our oil change service, we're committed to addressing and rectifying them. However, it's important to clarify that we cannot take responsibility for issues that were not caused by our service.
  
  In response to your request, we've initiated a claim with our insurance provider to further investigate the matter. They'll be reaching out to you shortly to discuss the next steps.
  
  As of now, your vehicle is safe to drive, and there's no check engine light indicating any immediate concerns.
  
  Should you have any queries or require additional assistance, please feel free to get in touch with us.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought vehicle into ********** Jiffy Lube.The following day, the oil port door (access to the oil filter) dropped down (still semi attached) because it hadn't been screwed back in with all the screws.As it was wedged against the ground it also pulled the plastic engine shield adjacent down, causing abrasive damage to it. Immediately took photos, brought it to a ****** dealer where more photos were taken. Forwarded to jiffy and received call from ***************** Manager" who told me he would replace the actual oil port door ($30), but nothing else (clearly was also damaged as a result of improper service). ** said, "in the pictures the other damaged part isn't even hanging down, how could it have been damaged?". I informed him that in the photos he was looking at I had zip tied the piece back up so the car could drive to ****** and be inspected. He wouldn't budge his story even with the new very pertinent information. He then refused to allow me to speak to his boss, and said he would give the boss my number, but he probably wouldn't want to talk to me. The ** then told me that the damage appeared to be from an impact, and the car had hit a curb or pothole. The car was driven from home to the grocery store a couple miles away and didn't hit anything. There is clearly no "impact" damage, the plastic pieces are just abraded from being scraped across the ground and detached in a couple places from the force of the oil door being wedged against the ground (moving). So, this manager's suggestion is, that right after an oil change in which the oil port door wasn't properly attached, coincidentally the vehicle hits a curb on the 2mile trek to the grocer. Also, coincidentally, the damage occurs to the oil port door and DIRECTLY adjacent to the port door, but according to the manager, it wasn't from their work. Also, the initial service report mentioned ZERO previous damage to the area. BUYER BEWARE. Called corporate, was told I would talk to an owner, no one ever called.

  Business Response

  Date: 07/27/2023

  We have discussed this case with **************** outside of this BBB complaint. This is the first service received at our store, it is not uncommon for older vehicles to have missing bolts and clips when arriving.
  
  We decided to give the benefit of the doubt and offered to replace the parts that were touched during our service. **************** declined this offer, as he alleges that the oil access panel fell and somehow damaged other panels on the underside of the vehicle. In all our years of experience and having experienced this exact situation many times, we have never seen the extent of damage being alleged occur.
  
  Typically, these panels are held on by small clips and screws, which usually come off when they fall and never cause extensive damage. After reviewing the pictures provided, it was evident that the underside of the vehicle had collided with something, causing significant damage to the plastic.
  
  Our offer to replace the parts touched during our service still stands; however, we cannot accept liability for damage that we cannot attribute to our oil change.
  

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While visiting the Orlando **** on vacation I had my oil changed at this location. As part of the oil change they checked my tire pressures. They failed to put the valve caps back on after checking the pressures. I followed up with the business by email and the owner called me. Since I live in ****** the owner was to mail back my caps. This has never occurred and now they are not responding by email. I want my personal belongings back that your employees removed!

  Business Response

  Date: 06/30/2023

  *****,
  
  We apologize for the delay. We did agree to replace these caps for you. We had some misunderstanding over who was to place the order. I can confirm replacements have been ordered now and should arrive at your home address on July 4th.
  
  If we can be of any assistance you do have our office number to reach out to us.
  
  Thank you.

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Thank you very much for making this right.

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On april 24 I took my car to Jiffy Lube foa an Oil change. On May 16 My engine seized, and it was towed to the Buick Dealership. I was told that the oil Filter was not put on properly,which drained all the Oil from my engine, I notified the manager on May 17 The Engine has to be replace costing app $10,000. To date they have not done anything to solve this prob lem I have called and no reply. I have been without my car for a week.

  Business Response

  Date: 06/02/2023

  Dear ******************,
  
  We sincerely apologize for the unfortunate situation you experienced with your vehicle following the oil change service at our Jiffy Lube on April 24. We understand the frustration and inconvenience this has caused you and empathize with your situation.
  
  Upon receiving your complaint on May 17, we took immediate action to investigate the issue and rectify any potential errors on our part. We would like to assure you that the oil filter was indeed installed correctly during the service, as confirmed by the Buick Dealership's report,which provided an image demonstrating the proper installation of the filter.This was further confirmed during our inspection and by Buicks own multi-point inspection, which clearly marked the oil and filter portion as green/ok.
  
  Upon reviewing the camera footage, we confirmed that your all our safety procedures, which includes confirming the correct amount of oil was added to the vehicle were carried out. The vehicle traveled around **** miles and over a month without issue, again indicating that the oil was present when the vehicle left our store and throughout that period.
  
  To thoroughly investigate this matter, we engaged our insurance company, who arranged for an independent inspector to evaluate the vehicle. We are awaiting the result of that independent investigation to determine a fair course of action going forward.
  
  We genuinely regret any inconvenience caused by this incident and acknowledge the importance of your vehicle to your daily life. Once again, we apologize and appreciate your understanding and patience throughout this process.

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20101153
  
  I am rejecting this response because:I tal;ked to the independent insurance inspector. The inspection took place on the 29th of May. As of this dateno one has contacted me. The inspector after looking at the vehicle, said I had nothing to worry about.My check engine light came on and I notified the delearship and they set up an appointment for 5 June. GM poliocy is as long as the check service light is not flashing, I can drive the car till my appointment.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jiffy Lube store #**** to have my oil changed at 1:38pm. Everything was great until I gave ******* my debit card. He took card and was gone for 15 minutes or more. He came back out finally with card and reciept saying he was having problems with machine. I left eventally looking to see that my card was charged multiple times for ******. When i noticed it i called the location and was told that it was impossible for it to be charged twice and that one would just fall off but it did not it posted. I need one of the ****** back. Work order # **** Invoice # ********* Last 4 of card is ****

  Business Response

  Date: 04/10/2023

  Dear *********,
  
  We are truly sorry for the inconvenience you experienced during your recent visit to Jiffy Lube store #****. It is understandable that you were concerned when you noticed multiple charges of $110.72 on your debit card after your oil change service. We apologize for any frustration or inconvenience this may have caused.
  
  We would like to inform you that it typically takes a couple of days for payment information to process, and during this time, charges may appear as pending holds on your account. These holds are only temporary, and in most cases, they fall off without posting to your account.
  
  We would like to assure you that we take this matter seriously, and we are investigating the issue to determine what caused the multiple charges on your card. Rest assured, we will work diligently to resolve the issue and ensure that you are refunded for any unauthorized charges.
  
  Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve this matter.
  
  Sincerely,
  Jiffy Lube

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Change of ************ at Jiffy Lube located at ********************************************************** on 8/27/2022 Miles at that moment: ******* Vehicle: 2011 ******* Sonata The vehicle broke down on 11/07/2022 Miles at that moment: ******* Description of what happened:The car was running properly until last Monday, Nov 7th, when it stopped running and was towed to the repair shop, and the mechanic found out that the engine had only a little bit more than a quarter of oil. There weren't any leaks or broken parts on the engine. The mechanic believes that Jiffy Lube didn't put enough oil in the engine. When I went there to make a claim they sent an inspector to check the car, but they don't want to take any responsibility, saying that they did their job properly and it could be a problem with the motor consuming the oil. The vehicle is at *************** located at ****************************************************************, and the owner is ******************************* (phone number) ************ who can inform you about what happened in more detail. At this point, the engine is completely blown and unable to be fixed, so the next step will be to buy a rebuilt engine and be replaced it, costing me around $4,500 to $5000 dollars.The car has been always well-maintained, and it was running properly without any weird noises or leaks until this happened.

  Business Response

  Date: 11/11/2022

  Hi ********,

  We are sorry to hear about the issues your vehicle is having. 
  
  We did conducted a full video review of your service when we learnt of your issue and were able to verify that Jiffy Lube did add the appropriate amount of oil at time of service.
  
  Unfortunately this year make and model of vehicle has extensive complaints from many other owners detailing excessive oil consumption and engines seizing. There was even a class action lawsuit against ******* for this vehicle which led to a lifetime warranty being awarded to owners.
  
  Apologies this mechanic you took your vehicle to led you to believe it was anything to do with Jiffy Lube however, the problems your vehicle is experiencing is due to engine design by *******. In many cases it does not matter how well the vehicle is maintained, they will fail regardless.
  
  It would be be best to enquire with ******* before approving any repair work go ahead with a 3rd party mechanic.
  
  Here is some more information about these Theta II engine issues, this information can be easily found by searching ******* Theta II engine problems on Google.
  
  https://www.******************/articles/hyundai-sonata-problems-and-recalls-cover-poorly-designed-theta-ii-engine-malfunctioning-airbags-and-electrical-issues
  
  https://www.carcomplaints.com/*******/Sonata/2011/engine/
  
  If we can be of any further assistance please do not hesitate to reach out.
  
  Thank you.