Reviews

Review Details

• Review fromAl Z

  Date: 12/27/2024

  5 stars
  -------- Original message --------Working with ******* ****** and ****** ***** at Coast to Coast has been one of the best business relationships Ive ever experienced. Their professionalism, dedication, and attention to detail have been truly exemplary. From our first interaction, it was clear that they genuinely care about their clients and are committed to providing outstanding service.******* and ****** consistently go above and beyond to ensure that all our needs are met, making every project feel seamless and stress-free. Their expertise and proactive approach have been invaluable in helping us achieve our goals.Their exceptional service and unwavering commitment have made a lasting impression on me, and I look forward to continuing our successful collaboration.

• Review fromSierra W

  Date: 12/27/2024

  5 stars
  I have been working for Coast to Coast pools going on 7 years, with others up to 20yrs. Coast to Coast pools not only cares for their customers they care about their staff. While being on the other side of the building process I watch all the staff and see how much effort they put forth to making the perfect outdoor oasis. Whether it be for our builders or homeowners we take pride in what we do, while trying to make the building process go as smooth as possible. Furthermore, it's not just another pool build but a persons vision or dream that is put on paper in which we help bring to life. If I were to get a pool our company would be my 1st choice, not just because I work here but, because I personally know how much they take pride and precision for their customers and care for their staff. Coast to Coast Pools is a company of integrity!

• Review fromEleanor W

  Date: 12/06/2024

  5 stars
  If we could give more than five stars, we would! Coast to Coast Pools exceeded our expectations. It started with an online form submission, and within a week, ***** visited to discuss our vision and take measurements. Three days later, we received a detailed estimate with multiple options.The Sarasota showroom allowed us to ask questions and confirm the job could be completed within six weeks. ***** assured us it would take only three. That day, we selected materials and signed the contract for a pool remodel and lanai flooring upgrade.The scope included draining the pool, removing tiles, adding rebar, applying gunnite to create a sitting area, resurfacing, installing new tiles, and replacing the lanai floor with a wider drain gutterall coordinated by ***** and her subcontractor teams.The work began within a week. Every subcontractor was professional and courteous, and ***** updated us daily, ensuring we were satisfied. Any issues were quickly resolved without delays. Three weeks later, the project was finished, and the pool was filled.Key highlights:1.Detailed contract: No surprise costs.2.Strong communication: ***** kept us informed and responded promptly.3.Skilled subcontractors: Professional, hard-working, and cleaned up daily.Six months later, Hurricane ****** damaged our pool cage. ***** recommended contractors and even made the first call. The old cage required replacement, and updated codes meant additional tile work. ***** contacted the tile company, and they provided a quote the next day.Coast to Coast Pools stands by their promise of lifelong support. ****** dedication has made us feel like weve gained a friend.If you want a pool company that delivers exceptional results, keeps promises, and stays on budget, we highly recommend Coast to Coast Pools!

• Review fromSarah L

  Date: 11/19/2024

  5 stars
  This is the second pool we have built with coast to coast and they have exceeded our expectations on both projects. From their meticulous planning and design to the flawless execution of the project, our experience was top notch! We highly recommend coast to coast pools.

• Review fromJim T

  Date: 11/13/2024

  5 stars
  Coast to Coast Pools built our pool when we built a new home 2 years ago. We were so pleased with the pool that when we recently decided to add on a spa we called Coast to Coast. We thought we knew what design we wanted but after meeting with C to C they came up with a better plan that looks like it was part of the original build! The spa was completed right on schedule & turned out better than we had hoped for. ***** was a delight to work with, very responsive and made sure we were completely satisfied with the end result. Many thanks to ***** & the Coast to Coast crew.

• Review fromSusi R

  Date: 10/16/2024

  1 star
  Our Coast to Coast pool is beautiful - but it took a long time to build. They had to redo our deck 3 times. Then our pool cage took 2 tries - and the first crew they had was not skilled. Finally finished the pool after 14 long months. We were happy with it but then we submitted our 1 year warranty issues (we basically have lots of sinking around the edge of the pool.) The first warranty guy came out and immediately broke a tile. Then he proceeded to pour brown sand over our white sand. This brown sand is not appropriate for white marble (and it’s what caused our white deck to turn orange the first two attempts). But when they finally got it done, I gave them a glowing review on Google. We were happy with it.
  Fast forward a year. It’s now been 5 weeks since their first attempt to fix our sinking deck. 5 weeks of dangerous sloping on 2 sides of the pool because their “warranty guy” took it apart and left it half put back. In September, they told me they had staffing issues - and then of course we had 2 hurricanes. But keeping me updated on some plan of action doesn’t take much time. I have to reach out to them for updates and they basically don’t have any. My final attempt was yesterday - and I was simply directed to contact their VP, which I did. I haven’t heard back from him. We had an independent paver company come in with a quote to do the work correctly, so we’ll go with them - and forget about the Coast to Coast “warranty.” I will also update my Google review with photos of our issues. I believe Coast to Coast could be a great company and I think they mean well - but I could not recommend them based on our experience.

• Review fromLinda & Rick R

  Date: 05/23/2024

  5 stars
  They just finished our beautiful Pool and Spa.We couldnt be happier from start to finish. Our lanai looks like something out of a magazine. I wouldnt hesitate to call them, they will work with you to design your perfect pool and that is why we give them 5 star plus

• Review fromKimberly

  Date: 04/25/2024

  1 star

  Kimberly

  Date: 04/25/2024

  My neighbor is using Coast to Coast to build a pool and their crews are so disrespectful to the surrounding homes. Viewing my security camera, I see them setup chairs in my yard and using my pool equipment as a table. Also, without permission, they hung a tarp on my pool screen by attaching wires to anything they could on my house and putting a stake on the far end. Then I see a worker lay down on the tarp hung from my pool cage and another worker sitting down on the tarp and leaning back against my pool cage. When they finished they left a spool of wire laying in the yard, wire still wrapped around my house and pool equipment area and the stake in the ground. Now I have to worry about any weakening or damage to my pool cage and equipment. I notified my neighbor who contracted with Coast to Coast, took pictures, then removed everything from my property. I built with another pool company and had no issues.

  Coast to Coast Pools

  Date: 04/26/2024

  Respectfully Ms. ******** We have been in contact with you weekly/daily addressing your concerns.  Ironically when you wanted to build a pool your neighbor graciously gave you access to your backyard.  Now that they would like the same courtesy, it has been a battle since day one.  Rarely do we have so much contact and conversation with someone we don't have a contract with (a neighbor), but we have tried very patiently to keep you informed of the progress.  We agree, we have went as far as putting tarps up on YOUR property to try and meet your expectations and demands.  As we have repeated MULTIPLE times, once the project is finished, we will do a complete clean up and final grade of the area.

  
  

  We apologize workers took a lunchtime break and sat down in the shared easement; we did not mean to inconvenience your view of your neighbor's house.  Project is scheduled to be finished with a 4 week build time.  We are meeting the guidelines and expectations of our customer, your neighbor, and following all the rules of your homeowner's association. As we know you have been out of town for the build, and all this information is provided to you by your cameras, we hope to be finished with the project by next week.  We hope this helps with your frustration and do apologize.     

  Kimberly

  Date: 04/29/2024

  To Coast to Coast Pools I reject your response because it is BS. You have never address any concerns with me because I have never talked to you. Yes our neighbors granted us permission for us to put a pool in but our ************ respected our neighbors Property on both sides of our house so no Damage was done to their property. You are also wrong saying that it is a shared easement because your workers were not on the property line trying to stay in our neighbors yard at all but clear up against our house. Putting in Stakes for Tarps up close to our Pool Cage and Wires all around our Pool Equipment on the side of our House without any Permission. We have never made any demands to you because we have never had any conversations with you so you are Lying. Stay out of our yard and any Damage that has been done by your Coast to Coast ************ will be held Responsible to replace. Also, I was not out of town but was at work while your workers were hanging out against our House is the Shade. I have saved all of my Video Clips from my Cameras as proof of your workers disrespecting our Property. Also, our neighbor **** who works from her home was very embarrassed and upset to see what your workers had done when my wife got home from work to show her so cut the **** with all of your Lying. Your ******* should have kept your crew inline but he didn't. Your Company Coast to Coast Pools has a lot of really Bad Reviews out on the Web and I can totally understand why after the way your Workers Acted.

• Review fromMiranda A

  Date: 12/16/2023

  5 stars
  Coast To Coast Pools built our pool this summer and let me tell you. Timing is everything, apparently the Covid backlogs had just ended and the Coast to Coast team was awesome. From to office Staff to even people like ****** and ******, who both literally treated me and children like family. We could not be happier. I see some negative reviews on here, and it really seems like most of them are coming from people who built pools with their houses during covid. I don't know many companies who didn't struggle through those times, and many didn't survive it. For the leadership and staff of a company the size of Coast to Coast to take the time they did to make us feel important says a lot about a the kind of business they are. Our pool is amazing and so is Coast to Coast. Thanks you guys!

• Review fromMichael S

  Date: 12/08/2023

  1 star

  Michael S

  Date: 12/08/2023

  Poor Service -- period! Paid for a year of weekly pool cleaning service upfront. what a waste. Since they had my money -- no incentive to perform the service as hired. After the 1st couple visits in January, no one showed up for almost 2 months. I guess they can't keep employees. called several times to speak to manager/owner -- never returned 1 call. not sure they ever vacuumed my pool. I did it 5 times this year. Chemicals were a mess. Just had them tested by an independent company and they told me things were way off. Had a list of 4 things that need adjusted. I wasted my money with these guys this year. Don't waste yours. They will not be servicing my pool in ****!!!

  Coast to Coast Pools

  Date: 12/10/2023

  We apologize our pool cleaning service did not meet your expectations.  It is a completely different division from our construction department.

  Nonetheless, we NEVER make a customer sign a contract or ANYTHING that keeps them from being "forced" into using our services.  The ONLY reason to pre-pay is because we give discounts or offer a month for free.  Although we would like to remedy or correct and issues you may have, and also salvage the relationship, please don't feel you're trapped into using our pool service.

  As far as taking your pool water to be tested and "it being off"....there are many factors to take into consideration.  How long did it ride around in the car before tested? Where did you take the sample from? Lastly, we've never witnessed a customer walking into a retail pool store and them saying "you're water is perfect, you don't need to buy anything"....that's not the business they're in.

  Regardless, if you feel the need to cancel your service, we would be happy to refund the remaining months of your prepaid request and only charge what service would have cost to date.  We apologize we did not meet your expectations and will pass along your thoughts to your pool technician.