Complaints

This profile includes complaints for Sunbelt Home Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sunbelt Home Solutions, Inc.

  567 Interstate Blvd Sarasota, FL 34240

  
• 

  Sunbelt Home Solutions, Inc.

  9700 16th St N St Petersburg, FL 33716-4210

  
• 

  Sunbelt Home Solutions, Inc.

  16770 Oriole Rd Ste 6 Fort Myers, FL 33912-2567

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hire this company to paint my house and replace the gutters. They were supposed to repair my fascia and any other problems before painting. They put the gutters on and the gutters starting coming off in the back of my house and went I called them they told my the fascia was rotted and had to be fixed. Than the hurricanes came and finished the gutter. I fixed the fascia and am still waiting for them to put a new gutter up. They are not returning my calls or from the gutter people either. This paint was supposed to last for at least 30yrs and it is already peeling. I would like to have the gutter replaced since I paying the finance company for the job.

  

  Business Response

  Date: 04/23/2025

  Mrs. ******** had he roof replaced prior to contracting with Sunbelt Home Solutions. Part of the roof project included replacing her fascia, in which they left the fascia loose. To this day we are still not sure if it is because the trusses were rotted or just not properly attached. Nonetheless, ******* hired Sunbelt to put our lifetime coating, Coolwall, on her home and asked to include in the project that we replace a section of her gutters for her. Sunbelt is not a gutter company and therefore had to bring in a gutter company, Your Way Exteriors, to complete that work. After a few months the gutters became detached from the house and fell down. After sending multiple employees of Sunbelt out to inspect, including another time just this last week, it is evident that the fascia boards are not correctly screwed into the trusses and are popping off. ******* has refused to hold the roofing company or the gutter company accountable and has been adamant that it is Sunbelt's fault, when we are an exterior coating (paint) company, not a roofing or fascia replacement company. 
  
  

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23182475
  
  I am rejecting this response because:

  I hired this company to paint my house and replace the gutters. They were supposed to repair my fascia and any other problems before painting. They put the gutters on and the gutters starting coming off in the back of my house and when I called them they told my the fascia was rotted and had to be fixed. Than the hurricanes came and finished the gutter. I fixed the fascia and am still waiting for them to put a new gutter up. They are not returning my calls or from the gutter people either. This paint was supposed to last for at least 30yrs and it is already peeling. I would like to have the gutter replaced since I paying the finance company for the job. This issue hasn't been resolved
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 05/17/2025

  ******* has been in contact with the gutter company that installed her gutters. They have confirmed that her roof has been replaced, allowing us to proceed with the repairs. We are actively coordinating with the gutter company, and the repairs will be scheduled as soon as possible. Additionally, Sunbelt conducted a site visit with ********* daughter on Thursday to review the minor soffit and Texcote repairs. 

  We are looking forward to completing the service and give ******* piece of mind. 

  
  

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these windows over a year ago, and I've already had 2 breaks. The first window they replaced now.This window was damaged by the storm.And they are telling me they are going to charge me seven hundred dollars to replace a window that I was told when I signed the contract that anytime the window was damaged.They would be replaced at no cost because they're supposed to be hurricane windows. I have not even finished paying for the windows, and yet. They still want me to pay seven hundred dollars to repair a window.Absolutely, not.This is nothing but a big ******* not use this ********** not use this company, they are liars. It's all to get your money run if you see them.

  

  Business Response

  Date: 10/25/2024

  ******,

  Thank you for your feedback and input. Hurricane rated windows are not invincible or impervious to any damage. They are simply designed to not cave up to certain wind speeds, allowing for a sealed exterior envelope of the home so that the winds go around the home as opposed to inside creating roof uplift and tearing apart the house. ********************* is responsible for reimbursing you any costs incurred due to damages caused by acts of god. No company, manufacturer or otherwise, would take on the financial liability of replacing or repairing products at no cost when the cause was not inside of their control (as most people would not expect for someone to be responsible for anything that they did not do). I understand that you are frustrated, and after dealing with a major hurricane like you have emotions can get high. We are absolutely able and willing to repair/replace your window back to new condition if you still wish for us to. Depending on the totality of the damage to your home, you may decide to have the insurance company pay for the damage. If that is so, we can provide you all of the necessary documentation to provide to them to insure that they don't try to undercut your damages that they are legally obligated to pay you for.

• Initial Complaint

  Date:06/24/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract for hurricane windows and doors with Sunbelt Home Solutions November 2021. The installation commenced April 2022. From beginning started having issues with sliding glass door locks coming out of the wall, screens crooked weatherstripping with gaps, sealant in windows overflowing, scratches on metal , front door glass defective Some issues were corrected, Service technicians have come countless times throughout 2022, 3023 and 2024. To date I am still waiting for issues to be rectified.

  

  Business Response

  Date: 07/08/2024

  We sincerely apologize to *********** for her open service issues and the length of time it has taken to correct them. Unfortunately, the manufacturer of this product has partially closed a portion of their production line. Due to this, it has delayed us in obtaining the proper parts for the repair. We did confirm with the manufacturer in late June that the parts are officially ordered and we are waiting to receive them in. We have been monitoring the progress of this service order closely. As soon as the parts are delivered, we will be in contact with ****** to schedule the service. We appreciate your continued patience. 

  Customer Answer

  Date: 07/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive a phone call and have been advised regarding the manufactures shutting down part of their factory.  I did ask what my next step would be if the manufacturer does complete the open order. I was told sunbelt would have to find another manufacturer to complete my open issues. At this time I must wait for sunbelt. I was told I would be apprised of the progress. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed a contract to have new windows installed by SunBelt on 5/13/2022. They installed the windows 12/2022 Upon completion of the window install the next step on the process was to have the job inspected by Hernando County which was done. The final step in this project was to have the Sash Covers installed which would cover the holes made during the installation. When the installers came our to put them in they noticed there were two types of windows install. 6 with string lift and 7 without. When I asked how this could be they said The Mfg. was phasing out the string lift sash and must have mixed the order because the widow size and specs where correct just on was the old version and the other the newer style. They said they needed to order the proper covers. I have made repeated request to get this done and they have sent out installers on 5 separate occasions each time assuring me they had the correct parts To date still no fix. I reached out twice to ********************* ************************************************** with no reply. Finally reached out the president of the Co. Could not talk with him directly of course but I did get a call on 3/8/23 apologizing and said They order what was needed and should be in shortly. That was 3 months ago. This is now going on 2 yrs. I've been patient but my patients has come to an end. I'm ready to take smalls claims action but wanted to try the BBB first to get some resolution.

  

  Business Response

  Date: 06/14/2024

  Sunbelt Home Solutions has already contacted the homeowner. As recently as yesterday, 6/14/2024, our service technician was out performing an assessment on the window. Our quality assessment confirmed that the manufacturer did indeed build the windows with two variations of balance systems. We have already ordered the new balancers and expect to have them in within 2 weeks and installed for ****************. After reading the complaint, I did a personal audit on my LinkedIn to see if there were any missed messages from ****************.I have no messages from either a **************** or any other customer contacting me about their project. I also was not part of the company until October of 2023 and did not change my profile to show Sunbelt as my employer until November or December of 2023. 

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The Complaint #******** has been resolved to my satisfaction and I would like to know the procedure in removing or amending it as they have finally taken care of the outstanding issues to my satisfaction
  
  Let me know the necessary steps   

   

  Best Intentions

  **** ******

  Happy customer  

   

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Killed grass all along house did not correct the ceiling on lanai . Edging around ceiling incomplete paint on driveway called spoke w/COO *********************** never called me back and paid job in full Want refund for removal of died grass along home reembursement to fix ceiling 2 different colors ceiling sloppy not painted

  

  Business Response

  Date: 11/16/2023

  *********************,

  We sincerely apologize for the inconvenience you've suffered during and after the project. Like we discussed on the phone, we are prepared to repair the ceiling, touch up paint in all areas needed, and make sure you are reimbursed accordingly. Sunbelt's lead installer was on the job to address the issues and is going to be covering all of these issues as soon as possible. We will be patching the ceiling that is cracked, fill in gaps, and patch whatever necessary. Also, we will be touching up all areas necessary.

  Again, we apologize for the inconvenience and appreciate your patience with us while we sort out the miscellaneous issues. We will be in contact when our crews are finishing up the work and we will come to a resolution for compensation.

  Thank you in advance.

  Customer Answer

  Date: 01/23/2024

   
  Complaint: 20800847
  
  I am rejecting this response because: I have had no solution with sunbelt they came 3-4 times to fix ceiling and it looks worse then ever . NOBODY   HAS CONTACTED EVER SINCE THEN JUST BEFORE THANKSGIVING THEY DID NOT FIX THE PAINT THATS ON MY DRIVEWAY NOR  THE DIED GRASS THEY CAUSED SROUND THE PERIMETER OF ENTER HOUSE THAT NOW WEEDS ARE GROWN.
  Im more then disappointed with this company and the no care attitude and now Im requesting a reimbursment of ***** so I can resurface my driveway  fix the surrounding grass work and I dont want any calls now. Its beyond working with this horrible  company that sub contract people that dont understand English .
  

  
  

  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/31/2024

  To whom this may concern,
  
  I personally met with ***** at her property to discuss the issues on 1/26/24. At that time she signed a final punch list of items she would like fixed. We have sent her a document to sign explaining what we are able to do to fix all of her items on the punch list. We will not be reimbursing her any monies but agree to fix all her concerns and are waiting her signature to proceed.
  We look forward to being able to fix her concerns and once her paperwork is signed we will order the product needed for the repairs.
  
  Thank you
  *****************************
  Sunbelt Home Solutions
                                                                                                                       
  

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with this company on 6/16/22. Per the contract, the door would be installed within 150 days of the **** which is not recorded on the permit or paperwork from the city of **********, and complete all work within 30 days. The salesman assured us that the door would be installed by Thanksgiving 2022. The door was installed on January 30, 2023. The salesman retired and is no longer with the company. The door wasn't installed until after the time frame, and it was broken when they installed it. I was told they would return after the parts came in, so we waited. After I called and inquired about the parts, other issues with the door happened. Each time a worker would come, there would be an issue with not having the correct parts, and they would be back. Each time I called, I was told that the previous workers were no longer with the company. Each time someone came out, it would be different, and they needed to figure out what to do. I had to tell them what needed to be done. The last crew that came out tightened a s**** too tight and broke the glass. I was told that the glass would be here on Sept 30, 2023, and it wasn't. We have been very patient with this company, but now we are done. We no longer want the door. It is unreliable if we get another hurricane because we don't know what else could go wrong with it. I have requested to speak with the owner, but he has not reached out. On October 20, 2023, I received a phone call from yet another new person and told him what we wanted, and he has yet to respond. This is typical of the company. At this point we want the door gone.

  

  Business Response

  Date: 10/27/2023

  ****** and ******, 

  First off, our sincerest apologies for the length it's taken to get your project installed, and I know there were many miscellaneous issues regarding your new Provia doors. We understand there were some delays receiving the product initially, which really got us on the wrong foot. We've moved on from that, and installed your new provia doors, and obviously there were installation issues throughout the process. No excuse for the mistakes made on the project, which is why we ordered brand new doors from the manufacturer. Any mistakes made, we take full responsibility for and want to make sure your door is as secure as possible. The new entry doors are in our warehouse and just need to iron out a date for the re-installation. Thanks so much for your patience and understanding.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows are not sealed correctly per the manufacturer specifications. Windows are around size for **** cut. Paint text coat not applied correctly. Paint of house very bad, over spray and running paint drip all over house. Requested replacement of paint and text coat. Sunbelt has not repaired or resolved responded to any of my concerns. Energy bill has increased significantly from when they started job may of 2022.

  

  Business Response

  Date: 11/16/2023

  *****,

  Sunbelt apologizes sincerely for the installation issues you are experiencing. Like we discussed, because of the entry door issues and manufacturer issues, we will be ordering you a completely new door system from Provia, which of course is superior quality to the existing door we installed. Just yesterday I had sent an email regarding the door style to make sure ****** and yourself agree that is okay to order. We've also had our lead installer for ******** out to the house on the 14th of this month. Unfortunately no one was home during this time, but he had started repair and touch *** on the project. There is still more to be done so we are prepared to do whatever we need to do to remedy the situation. We really appreciate your patience with us throughout this process and we will do everything in our power to turn this around and make sure you are satisfied. 

  Regarding the energy bill. Unfortunately we cannot guarantee full energy bill reduction, but for ******** according to the ********** of ******* we can most certainly guarantee ****% reduction on the cooling costs.  As you are aware, it was one of the hottest ******* on record for ******* this year, so that could have a hand in the increased costs, as well as increases in ************* & Light costs. Regardless, we are prepared to order a new door for your home and finalize the punch items that is left to address. Again, thank you for your patience with us and we will personally make sure we finish strong on your project.

  Thank you in advance.

  Customer Answer

  Date: 11/28/2023

   
  Complaint: 20785192
  
  I am rejecting this response because:
  I have been extremely patient with this business. Multiple time workers have come out to look the house windows and paint issues. There has not been a significant improvement for the past year in my issue. It has resulted in a failed inspection that just happened over a year after the initial install September 25 22. I when to the office to speak and show photos of the issue to upper management and was able to order the front door to resolve that issue. 
  i asked for a re measure of the windows so the bucking and ****** would meet per the code.  Im hopeful that the windows can be replaced with right size windows and the paint issue can be resolved quickly. 
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/29/2023

  *****,
  
  Sunbelt understands the severity of the issue at your residence and would like to meet at your home to inspect the ********* and window projects.
  
  The inspector ************ arrived on 12/6 to inspect the window job and the notes from the inspector are as follows: No one answered the door to inspect the windows and the permit was not on site.
  Sunbelt also went out on 12/12 to address the window issue while the repainting of the home was in progress. At that time ************ text our Manager **** that he needed to reschedule the appointment and would not allow entrance to the home as he was sick. ************* did meet with the painter during the process of repainting the home and expressed at that time satisfaction with the re-painting  process but still has concerns about the window project.
  
  Sunbelt has made attempts to schedule an appointment with the Nino family to address the situation without a call back.
  
  Sunbelt has made good faith attempts to re-paint as needed and are asking for the Nino family  to allow entrance into the home to address the window issues. We are also asking for the inspector to be allowed to inspect the windows that have been installed and offer recommendations on the best way to proceed.
  We will need to have the windows inspected and re-measured as needed to proceed. As of today we believe the repaint of the home has met their expectations and are asking the Nino family to work with us to find a solution on any remaining concerns and address the window project and possible solutions as approved by the inspector.
  
  We look forward to finding a solution to their concerns and wish to work with the Nino family and the BBB to find a resolution.

  Thank you
  *****************************
  Sunbelt Home Solutions
                                                                                                                       
  O: *********************
  F: ************
  *******************************
  ********, ******* 34240
  ***************************************
  *********************************

  
  

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/13/2023 SunBelt installed 3 windows and storm shutters on windows and one door. They did not know how to do one door. Paid them $11,550.00. So far SunBelt has not finished The back door storm shutter. Quality of windows is not acceptable and work on shutters is sloppy and not possible to re-due shutters they offer no solution to make windows presentable. Called many times they never return call. If they do respond nothing is resolved. Installers removed material for back door shutter They owe me for the cost. No contract number only number I have is Invoice#**** and #****.

  

  Business Response

  Date: 10/19/2023

  *****************,

  We are very sorry to hear your experience thus far. We always strive to keep clear communication and customer satisfaction at the highest level for each and every one of our customers. As we have been talking throughout the process, our understanding is the back entry door storm shutter is the real problem. You have acknowledged that the windows are in great condition and of course with the storm shutters you will be protected from any storms moving forward. As discussed, we have acknowledged your request and will be providing some options for you. Again, we apologize the entry door/hurricane shutter combination became a problem for you, and as a company, we are all on board making this right for you. We will always be here for any questions, comments, and/or concerns in the future, and to remind you that you are under our lifetime warranty policy for all of the products installed. Thanks so much.

  Customer Answer

  Date: 10/24/2023

   
  Complaint: 20507640
  
  I am rejecting this response because: In response to Sunbelt Home Solutions,   The windows are not in great condition. I have asked for a solution for removing ng the sticky material remaining on the window frame during construction. No comment was offered for problem. Dirt has already sticking to the material. The hap-hazard way the bolts were attached to the house is unsightly and in my opinion cannot be re-positioned, some bolts are stripped and others do not accept wing nuts. Also suggestion for rear entry shutter are not acceptable, it would require many more bolts drilled into the cinder block with possible unsightly additions to doorway. When I first spoke to your salesperson I asked that the shutters be placed vertical as horizontal will be difficult for me to handle myself. After work started there was no choice for me. I am very disappointed in the results. It has been over a year. Please refund my costs for the rear shutter. and compensation for damage and my inconvenience.    Thank you 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/06/2023

  To whom it may concern,

  As of Friday, November 3, 2023, we have serviced the windows, back door, and hurricane shutter issues on the property. There were stripped screws that needed to be assessed, and the company offered a customer reimbursement check for the longevity of the project and inconvenience to the customer. All problems/issues have been addressed and the customer has agreed that the project is complete and finalized.

  Thank you.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Sunbelt on 11/29/2021 for 13 new hurricane impact windows and 3 sliding doors. The cost was$38,238 which was paid in full on 11/23/2022. Today, 02/17/2023, this job has still not been completed. Trim work around windows, broken spring mechanisms on a front window, wood filler in s**** holes, and 4 locks which were supposed to be keyed the same have not been completed. We were told by an employee over a month ago that everything was in and they would send someone out to complete the job. I called them a week later and they told me everything wasnt in. We have been trying to work with this company for 15 months and they dont return calls, are not honest, and consistently blame the window manufacturer, ***************************. We have been patient due to supply chain issues. They offered to send someone out to finish part of the job but they still cannot complete the job. We would like our windows completed in a professional manner as promised 15 months ago.

  

  Business Response

  Date: 02/27/2023

  ***** ***** *********************,

  First off, on behalf of Sunbelt we want to apologize for the delays in this matter. Like you've mentioned, the supply chain issues were out of our control, but to the point of the service work, we want to assure you that we are doing everything in our power to finish your project as smoothly as possible. We take this matter very seriously and unfortunately it seems to be more of a manufacturing issue that is holding us up here. We do not want to make any excuses and can assure you that your project will be completed in full as soon as possible.

  Thank you so much for your business Mr. ***** ***************, we will take complete responsibility for these issues and will make sure we finish and detail everything out perfectly for you. Again, I appreciate your patience with us, and will be in close contact until completion.

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** & *********************

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gross negligence during entire project and what was promised incongruency from what was said verbally to what was written in the contract. Job still not finished on time as promised by the company but payment requested and accepted by Sunbelt. Still trying to push out completion date. Damage done to moulding on outside of windows and seeking compensation for damages. Name calling done by the manager **** and threats made about placing mechanical lien on property if I did not find another source of financing to pay for windows. I feel manipulated and threatened into contract to complete window installation with Sunbelt. Poor worksmanship and newly installed window leaking once it rained. Torn screen installed. Timely delay in installing child safety locks with small children occupying residence. Leaking problem was fixed. Promised that I would have windows that open as previous windows did due to not having ventilation system in the bathroom and sold windows under false pretenses. Told that the windows that open are no longer carried and that I would be upgraded and still have proper ventilation. Sold picture windows that do not open which now poses risk of mold and mildew in the bathrooms.

  

  Business Response

  Date: 12/28/2022

  ***************,

  We regret to hear your negative reaction regarding the installation and service. This is definitely not what we believe in and strive for here at Sunbelt. As I have taken the lead on your project, we have tried to go above and beyond to rectify all of these issues. This started with the delays/financing issues, in which Sunbelt discounted your project by $4,000. We never want our customers to feel like they are not appreciated or taken care of. Deepest apologies for the inconvenience of the installation, but our service team has made it an absolute priority to make sure everything is fixed and completed for you. 

  Unfortunately, regarding the bathroom window, this is what was ordered per your contract that you and your husband signed off on.  Without structural engineering and increasing the size of your bathroom window, this was not possible by any window manufacturers. Sunbelt had made you aware of this dilemma, and you signed off on a contract addendum before the order was placed. We are a little confused regarding the threats made. That is definitely not who we are as a company, and if anything was mentioned about a mechanical lien, we do apologize. Hopefully with the discounts we passed on to you, we can finalize the project and put this behind us. Of course, we do offer a lifetime warranty on our windows and doors, so anything you would need in the future, please don't hesitate to ask!  Thanks so much for your business and we are here if you need anything else.

  Customer Answer

  Date: 12/28/2022

   
  Complaint: 18628884
  
  I am rejecting this response because:
  The information provided in response in not truthful to the compensation or timelines the company promised to deliver. 
  

  They agreed to a free window and finalizing the project about a week ago. When they didnt meet the timeline for finalizing project and I filed a complaint they retaliated by taking away free window offer. 

  Sincerely,
  
  *********************