We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

Sunbelt Home Solutions, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sunbelt Home Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sunbelt Home Solutions, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to install windows throughout the entire house. After 1 year it has been determined that the windows were installed incorrectly and caused severe damage to my home. This company is refusing to file a claim with their insurance to pay for the damages and they are refusing to fix the problem correctly. We have had multiple licensed contractors out to our house who continue to state that these windows are installed incorrectly even after they remediated the problem. The installation instructions provided by the manufacturer of the windows show exactly how they should be installed and that is not how they are done in my house. My family is unable to live in my house because of the damage that it has caused.

      Business Response

      Date: 11/14/2022

      *************,

      We apologize for the unforeseen events from Hurricane Ian.  We have been working to finish the project for you on a consistent basis. Our Production Manager has been out there four different times to assess the situation and be present during your leak tests.  To my understanding, there were 3 windows that were leaking through the storm, but there was also roof damage that caused leaking as well.  

      We have filed a claim with our installers insurance, which we are additional insured with.  I'm a little confused because the claim is, in fact, filed for your hardship at this time.  We are still willing to help in anyway we need to.  Our installers are actually scheduled to come fix these issues this Saturday, 11/19/22.

      Again, I apologize for the recent events that has affected yourself and your family. We are here and will remain assisting in any possible way to get all of your issues fixed and resolved.

      Thanks

      Customer Answer

      Date: 11/20/2022

       
      Complaint: 18346612

      I am rejecting this response because:
      1.  WE had to prove to you that they were installed incorrectly not once but twice.  We had to pay for a leak test out of our own pocket after ***** claimed the windows were fine and then claimed they are fixed.  And continued to not be fixed. 
      2.  They have yet to be fixed and this is the 4th time ****** has not shown when promised. He did not show 11/19 or 11/20. 
      3.  ***** has only been to our house 3 times not 4. 
      4.  Yes there is a small roof leak. This only caused damage to the closet not 6 rooms in my house. And this company has already been out and fixed the problem and taking care of their part. 
      5.  How about you address the fact that the windows are not even up to code and YOU made a HUGE mistake. Own up to your mistake! 

      Sincerely,

      ***********************

      Business Response

      Date: 01/11/2023

      This response was taken verbally by BBB:

      The customer sent ** pictures sent October 4th. They had a leak test on October 14th. We went out and verified the leak test and went out on November 11th for a second leak test. After this, we discussed the results with owners and their father who is a civil engineer and came up with plan. We were back out to the customer's house on November 25th to complete repairs. The customer sent a text on December 15th that back window still had an issue. ***** went back out personally on December 17th to address and we have not heard of any further issues. The insurance claim for the interior damage is currently in process. This is being processed through the subcontractor's insurance. The windows were installed to code, and passed inspection. When the restoration company removed the drywall, that removed all of the protection that replaced with the repairs.

    • Initial Complaint

      Date:10/13/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/12/22, I ran into 2 employees of SunBelt Home Solutions in my neighborhood, Shadow Run in *********, **. I stopped and asked if they were soliciting. They said yes. I let them know we are a no soliciting neighborhood and it'd be best if they didn't. They said they were unaware and were happy to leave after calling their boss. They thanked me for being so nice to them. I said, of course and thank you for respecting our community. I offered to advertise for them on our neighborhood page since they were so kind and not pushy with me asking them to leave, so they gave me their flyers for their company. ******** is the name of the lady and the man had on a ************* ball cap. I was contacted within the hour by other neighbors that they were STILL in the neighborhood, (and continued to for a few more hours) harassing more homeowners despite telling me and other residents who had asked them to leave that they would. I want SUNBELT to apologize and NEVER return to our neighborhood since they lied to my face and don't respect our community. Trying to monopolize on hurricane damage is despicable.

      Business Response

      Date: 11/14/2022

      **************,

      Here at Sunbelt, we discourage any non-soliciting neighborhoods for any type of marketing for the company.  We apologize for your inconvenience this has been on yourself and your neighbors.  I have addressed this issue in our marketing department and will certainly not happen again. 

      I appreciate your understanding in this matter.

      Customer Answer

      Date: 11/14/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Sunbelt Home Solutions, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.