Reviews
This profile includes reviews for Sunbelt Home Solutions, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 103 Customer Reviews
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Review fromJane C
Date: 11/09/2022
5 starsWe were in a difficult situation after hurricane Ian. We had a broken window and needed to leave to go back north after cleaning up our damage. We knew we needed to board up the window, but wanted the window replacement ordered. Sunbelt went out of their way to help us. They had someone there to explain what they could do as well as measure for the new window, We were really happy with the service we received.Review fromToni D.
Date: 10/27/2022
1 starToni D.
Date: 10/27/2022
We ordered windows and doors in March 2022. I called them in July and was told they were in’production’. I called back in August and was told they would ship on 9/20/22. I called yesterday (10/26) and was told they are still in production but they are in backlog and did not have a date to give me at all. My husband called today and ‘Roger’ and Roger called back and left a message that they will be shipped 11/18. Today a date but yesterday backlogged? He called a couple weeks ago to question the grids in the windows and was told there were no grids in the order. Our salesman showed us the window and it had grids when we ordered them. Now they don’t? Over $50,000 in windows that are not what we want or were shown. If the have not been made yet, why can they not be made with the grids that we were shown when we ordered?? We will hate them every time we look at them IF we ever get them!!! Will not recommend this company to anyone!
Sunbelt Home Solutions, Inc.
Date: 07/13/2023
Thank you for bringing your concerns to our attention. We apologize for the inconvenience and frustration you have experienced with your window and door order. We understand the importance of timely and accurate communication, and we regret that we have not met your expectations in this regard.
Firstly, we apologize for the conflicting information you received regarding the production and shipping dates of your windows and doors. We strive to provide accurate and up-to-date information to our customers, and we apologize for any confusion caused by the inconsistent communication. We are working on improving our internal processes to ensure better transparency and accuracy in providing shipment dates.
Regarding the issue with the grids in the windows, we understand your disappointment. It is essential for us to fulfill your original order specifications. We apologize for any misunderstanding or miscommunication that *** have occurred. We will investigate this matter further to identify the cause of the discrepancy and work towards finding a satisfactory solution for you.
We value your feedback and take your concerns seriously. We want to assure you that we are committed to resolving these issues and delivering the windows and doors you ordered to your satisfaction. Our team will be reaching out to you shortly to discuss the matter further and find a resolution that meets your expectations.
Once again, we apologize for the inconvenience you have experienced throughout this process. We appreciate your patience and understanding. Please be assured that your feedback will help us improve our services and prevent similar situations from happening in the future.If you want to speak to someone now please call our office at ************. We would be happy to give you a gift card to your favorite restaurant if you give us a call.
Review frommike f
Date: 10/27/2022
5 starsPainted my house. Nice work. They addressed my concerns promptly.
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