Complaints

This profile includes complaints for Ikon Windows And Doors LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ikon Windows And Doors LLC

  1180 Florida A1A Satellite Beach, FL 32937

  
• 

  Ikon Windows And Doors LLC

  1170 Florida A1A #8 Satellite Beach, FL 32937

  
• 

  Ikon Windows And Doors LLC

  6921 Vickie Circle Melbourne, FL 32904

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract was signed on May 6, 2024 Entire contract was $31k and change Install date was November 14, 2024, 12 weeks late due to a another error they made with a different door.Slider and door was installed incorrectly Document attached which has more information. I have about 40 more pages of texts, letters, emails that I can share, but the file was too large to upload.

  

  Business Response

  Date: 04/09/2025

  Were sorry to hear that youre not fully satisfied with your sliding glass door. Please know that all parties agreed upon the details in the signed estimate before we moved forward with the order.
  The installation itself was completed beautifully, and we appreciate your patience as the window manufacturer addresses the remaining issues. We are just as eager as you are to have PGT return to your property and resolve the concerns you've mentioned. Regarding the delays and product issues, please understand that these matters are unfortunately beyond our control once they involve the manufacturer. Nevertheless, we sincerely apologize for any inconvenience youve experienced as a result. Thank you for your understanding and continued patience.
  

  Customer Answer

  Date: 04/19/2025

  The vendor is twisting words.  We never agreed to have the right and left side of the door flip-flopped.  Vendor took it upon themselves to reverse the door and NOT install it per the pictures they took prior to changing the door.  There is no note on the contract that says we wanted the receiving door changed and there is no note in the contract saying that they were changing the receiving door.  So how did we end up with the wrong door?

  Customer Answer

  Date: 04/24/2025

  
  The vendor is twisting words.  We never agreed to have the right and left side of the door flip-flopped.  Vendor took it upon themselves to reverse the door and NOT install it per the pictures they took prior to changing the door.  There is no note on the contract that says we wanted the receiving door changed and there is no note in the contract saying that they were changing the receiving door.  So how did we end up with the wrong door?

  

  Business Response

  Date: 04/29/2025

  Were sorry to hear that youre not fully satisfied with your sliding glass door. Please know that all parties agreed upon the details in the signed estimate before we moved forward with the order.
  The installation itself was completed beautifully, and we appreciate your patience as the window manufacturer addresses the remaining issues. We are just as eager as you are to have PGT return to your property and resolve the concerns you've mentioned. Regarding the delays and product issues, please understand that these matters are unfortunately beyond our control once they involve the manufacturer. Nevertheless, we sincerely apologize for any inconvenience youve experienced as a result. Thank you for your understanding and continued patience.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The installers are excellent sub contractors. However the sales person ordered the wrong window for the bathroom and the wrong front door. Because they did a price match to get my business I am just stuck with the wrong door and 2 windows I didn't want. The original project manager definitely managed nothing. The second one **** is great but his hands are tied by a company who doesn't have ethics. I was willing to eat the 2 windows I hate to meet them halfway but the front door should be replaced by one that was painted as was supposed to have been ordered.The 2 sliding doors were damaged and I guess we will never know an end to that one. Again ethics. The company decided *** has to handle it under warranty. Which is crazy when they came here scratched *****'s a shame because the installers are excellent the powers that be have no ethics.Your decision to price match has nothing to do with the issues.

  

  Business Response

  Date: 10/06/2024

  We appreciate your feedback and have reached out to clarify the situation regarding the front door. A contract was signed for an unfinished door, and we fulfilled that order. Thank you for your kind words about the installation and Allen. We look forward to resolving everything as soon as possible. 

  Customer Answer

  Date: 10/06/2024

  Funny how it was not specified. I will locate the applicable emails. 

  Your sales person asked us and we stayed painted white so again his lack of attention to detail is not my problem. 

  Ethics!!! 

  Customer Answer

  Date: 10/06/2024

  Funny how it was not specified. I will locate the applicable emails. 

  Your sales person asked us and we stayed painted white so again his lack of attention to detail is not my problem. 

  Ethics!!! 

  Customer Answer

  Date: 10/29/2024

  Funny how it was not specified. I will locate the applicable emails. 

  Your sales person asked us and we stayed painted white so again his lack of attention to detail is not my problem. 

  Ethics!!! 

  

  Business Response

  Date: 11/03/2024

  ****,
  We understand your concern and appreciate your patience. Our service team is working diligently to address your request.
  While we're happy to assist, we want to clarify that painting the door wasn't included in the original contract. The contract explicitly states that the door would be unfinished, as indicated by the labor line and the specific model number. We're committed to providing excellent customer service,  and it's important to ensure that everyone involved is on the same page.
  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enlisted this company at the end of last year for installation of hurricane rated windows and entry exit doors for my home. Naturally due to supply chain delays it took a very long time for the materials to come in and they were installed in late March. At that time I was told by the contractor who worked for icon, his name was ******* that as I had been told from the beginning on my front door, the s**** holes all around the door frame would be left, uncovered until the permit inspector check them and then they would install the door frame cover that covered those s**** holes that are blatantly visible and very ugly. Weeks after the final inspection was completed and past I began reaching out asking when someone was going to come install. These boat covers or door frame cover as you might call it. I have multiple text messages from both *******, the contractor and the manager of the business show assuring me Every other day that someone was coming. During which time I also called their attention to the fact that they had created about a 2 foot crack and the top of my kitchen interior window seal with the installation of that window a minor repair that such a business should easily be able to take care of and responsible for, and they began assuring me every day , someone would be out to make the repair. Three months have lapsed and no one has come to make The repair. I have had to reach out every single time about this dozens of times in fact. And be promised to call back by *** the manager that never comes. He also assured me multiple times and I have saved every text message correspondence from all of them, indicating he had the doorframe cover for my door and when I reached out last week was told it was not the correct one and was treated as though I was harassing them. Now I have gotten an email. The item will come in July 16. I do not trust this company will ever complete this work they have been paid, and treating their customer terribly

  

  Business Response

  Date: 06/25/2024

  *******, 

  We sincerely apologize for any dissatisfaction caused by our communication. As a rapidly growing small business, we recognize the need to improve our responsiveness to valued customers like you. Regarding the door cover strips, weve reordered the s**** cover strips, and theyre currently en route. Rest assured; well promptly address this issue once the shipment arrives. Thank you for your patience and for choosing IKON Windows & Doors.
  

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21896711
  
  I am rejecting this response because: they have been telling me for four months now they have various door coverings for me and have failed to supply them. I would If this time they do not deliver the product, they have said they have ordered by the date. They emailed July 16 that along with delivery of those items subsequently I deserve and desire a $250 credit to my bill which likely will not be enough to cover the repair which was not acknowledged in the email to me that I have documentation. I will supply from both ******* and *** that they would repair the damage they did to my interior kitchen window seal and never followed through and last we spoke *** made it sound as though he was reneging on the promise to make this repair. and addition to the fact that ***, the manager promised me calls and that someone would show up many times to install the door covers that he had ordered and he never followed through with that only to turn around many weeks later and say he had the wrong one and had to order something else.  Every time I have had to contact this business after they were paid in full at each time I was treated, though I was a bother by the manager and anyone else other than ********, who has no power to do anything. Summary demand delivery of items by the date they said they have now re-ordered July 16 and a credit to my bill of $250 for the inconvenience and repair that I now have to hire someone to make in my home. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/16/2024

  We have an open work order for the trim pecies and other required parts that were not shipped to IKON initially. We are actively trying to resolve this issue. 

  

  Business Response

  Date: 07/18/2024

  We have an open work order for the trim pecies and other required parts that were not shipped to IKON initially. We are actively trying to resolve this issue

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21896711
  
  I am rejecting this response because: last Tuesday I was previously called and scheduled an appointment for 10:30 AM for a contractor for icon wind Come and install the door trim and repair the upper Seal that was damaged in my interior kitchen window when they installed the window. Not surprisingly the worker did not show up at 10:30 and so once I reached out to the company and finally got someone At 10:45 they advise me that the worker was running behind, he subsequently called me Spoke to me very negatively and basically making comments that he had no Idea that he was coming to my home to install door trim.  When I began to show my exasperation of waiting for them to not show up once more and then Why they were coming he hung up on me. I spoke to ******** And told her of all of this and told her I now had to leave my house to go to As it was nearing 11 AM and if she were able to coordinate with their worker, ***** He could come and install the exterior door, but I would not be able to meet him back at my Residence to let him in to make the interior repair that day. I told her this was one Of eight times I have waited here for someone to show up to do these final pieces of work and they failed to do so and The appointment confirmation themselves for 10:30 AM and I did not appreciate Continue being treated this way. Therefore, it is the repair to my kitchen Interior upper side is not going to ever be completed by this company Demand a $250 dollar credit to my balance immediately. I have numerous text messages from numerous workers and Upload where I have been told over the past four months these repairs can be made. Additionally, that day, I told her if ***** was to come here on Tuesday and install the door trim that I  Would require before and after photos since I was not Present on the premises, she guaranteed me numerous times I would receive Photos and I also left a note on the front door, reminding him to do so. ***** came and he installed the door trim and did not send a single Photo of the finished job as I was promised. Once more it is Of the customers wishes. This company has not operated satisfactory And I am owed compensation toward my balance for the Repair they have acknowledged **************  they are responsible for And have failed to show up to complete And I will likely pay A contractor More than a $250 credit I am Thank you for your assistance
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/30/2024

  We have taken all possible steps to address the situation. Our records indicate that there are no outstanding services and that the project has been completed. All promised products and services have been successfully installed and serviced.

• Initial Complaint

  Date:04/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract on 09/28/2023 as they said they are licensed and part of the My Florida Safe Home program. Work started on 1/12/2024, they said it would take 2 days and would be done by 1/13/2024.After starting work they notified us they didn't actually have all the items and needed to come back later. We called a week later and got no response. Finally the returned our calls and scheduled to complete the job on 1/23/2024. That day they broke a window during installation and installed the door backwards. They said payment is not due until instillation is complete. This is what is stated in contract. They said they would call us to arrange a time to fix the door. We called them every week and then every day for a while and got no response. Finally after calling the parent company we got a response. They had no record of our job. We learned that they never pulled a permit for the work, this was element 1 of what they would perform in the contract they signed. On April 1, 2024 they started the permit. They would order the parts and let us know when they came in. In the mean time we have no impact rating stickers on two doors, the front door is not very usable and is getting degraded since it can not be protected with paint. They claim they will come out and fix everything. They are demanding payment before they come out and fix even though we were told before that they didn't need it until after installation.After all this bad faith we would like to not pay until AFTER this passes inspection. We have worked with many contractors before and know some basic requirements, like the impact rating our City inspector demands and those are missing. They broke the contract by not being permitted so we would like like to pay just not until they pass inspection.We have also learned that the owner is not licensed in the look up but has an application in progress. We would not do business if we knew this.

  

  Business Response

  Date: 05/09/2024

  First and foremost, we sincerely apologize for your experience thus far. Our commitment is to ensure that every customer receives exceptional service from start to finish, and we deeply regret any inconvenience you've experienced. We appreciate you taking the time to share your concerns. In the spirit of transparency, let's address the items you've highlighted:
  
  1. Incorrect Installation: We acknowledge the mistake in the door installation due to conflicting information. We are actively working to rectify this promptly as we wait for the new door to arrive.
  
  2. Permit Process: We apologize for the delay in obtaining the permit. Our team has initiated the process, and we appreciate your patience as we work through it.
  
  3. Impact Rating Stickers: We understand the importance of impact rating stickers. Once the installation meets all requirements, these stickers will be in place.
  
  Payment and Inspection: Given the circumstances, we agree that payment should occur only after passing inspection. Your concerns are valid, and we are committed to resolving them.
  

  I would like to note We don't have a parent company, I'm not sure who the ******** are referring too. IKON Windows & Doors is located exclusively in *****************. We are a standalone family-owned business. We do keep records of all of our correspondence with our customers. We did speak with many times, but I do agree our communication can always be better. 

  Regarding the incorrect installation of your door, it appears that a series of miscommunications led to this unfortunate situation. The conflicting information from the vendor caused confusion, and we sincerely apologize for any inconvenience this has caused.
  
  Here's a summary of what transpired:
  
  Initially, the s**** pattern on the door and the display of the glass sidelight led to an incorrect installation. We paused to address this discrepancy.
  We promptly contacted the vendor to seek clarification. Based on their guidance, we proceeded with the installation, believing that the door was positioned correctly.
  However, a few hours later, we received a call informing us that the vendor had provided incorrect instructions. This realization led to the need for corrective action.
  
  We take full responsibility for this oversight. Our team is committed to rectifying the situation promptly. Please rest assured that we will address the door installation and ensure it meets the highest standards.

  We are fully committed to resolving all issues for the ****** Family. *Rest assured that we have obtained the necessary permit for the work, as we do for all our projects. We understand the frustration this situation has caused, and we sincerely apologize.
  
  We have ordered new materials at no additional cost. These materials will meet the highest standards of quality and safety. As part of our commitment to excellence, we have upgraded the sidelights to enhance both aesthetics and functionality. Currently, we are waiting for the vendor to fulfill the orders promptly. We appreciate your patience during this process.
  
  Thank you for your understanding, and we look forward to delivering a successful project for the ****** Family.

   

   

  Customer Answer

  Date: 05/16/2024

  
  Complaint: 21634262
  
  I am rejecting this response because:
  
  To add to their transpired summary:
  In response to: We promptly contacted the vendor to seek clarification. Based on their guidance, we proceeded with the installation, believing that the door was positioned correctly.
  They were not prompt in installation as they stated. After the door was incorrectly installed on Jan 23 we had no response from **** until March 12. On January 23rd during installation we pointed out that the sidelights were not what was ordered, and were being installed with the Exterior stickers facing the inside. The installer assured us it will look right when its done.
  After that installation we had NO contact with ****, despite weekly texts and calls to the phone number they had been corresponding with us previously.  **** said that is because that employee is no longer with ****. They are still listed on the **** website AND we got another text from that number on April 3rd, clearly that number is still active. They were just not responding to our texts or phone calls to that number. Waiting 6 weeks for a response, while we were repeatedly calling and texting the number that had been used is not prompt. 
  
  
  Finally they came out on May 1st to fix the error. In doing so they for the second time installed the door/sidelights backwards. This was again pointed out as in error, during the installation. The door frame was cracked, the s**** holes left jagged. Plus it still did not live up to the promise they had of it will look right when its done. They left the job site saying it was complete and it looks good. They also left broken glass on our driveway. The glass of the sidelight does not match the glass of the door as was requested and approved in our contract. The part number of the sidelight does not match the number in the contract. 
  In response to: We have ordered new materials at no additional cost. These materials will meet the highest standards of quality and safety. As part of our commitment to excellence, we have upgraded the sidelights to enhance both aesthetics and functionality. Currently, we are waiting for the vendor to fulfill the orders promptly. We appreciate your patience during this process.
  Though I appreciate they are ordering a new door and sidelights, the sidelights that they installed do not match the contract. Any deviation from the contract should be done via a change order as is stipulated in the contract. We have not seen a change order. If it is the same product then it is not matching what is in the contract and we do not approve. There has been no communication regarding replacement and what was ordered and whether it matches the contract. We are happy to consider alternative options, however until we all agree on what should be ordered, by using their stipulated change order process, nothing should be ordered, unless it is the products from the contract. 
  In response to: Permit Process: We apologize for the delay in obtaining the permit. Our team has initiated the process, and we appreciate your patience as we work through it.
  Though they finally got a permit issued on April 14th, the work they performed prior to that was done without a permit. In addition, the notice of commencement was signed by us on April 1,  but they backdated the notarized letter to September 23rd, 2023 using an in-house notary. This notary has violated the rules around ethics and operations for notaries by backdating a legal document. This is a highly unethical, and possibly illegal action. 
  We have seen no evidence of a new door. We have received no official communication on any of this or any changes. We did get a text for an appointment from the same number that never returned our calls that we had an appointment for May 8th. We made sure we were available at home that time and **** did not show up for that appointment. In the last day we received a text, from a number we havent seen before, with no evidence they are from ****, requesting to set up an appointment to fix everything. Our response was Who is this and how did you get this number? because there was no identification that it came from ****. If **** wishes to communicate with us please use one of the 6 numbers we have on file for them or call us. We are available nearly every day all day. On the whole communication is a weak part of their process. 
  
  
  Sincerely,
  
  *************************
  

  

  Business Response

  Date: 06/04/2024

  We sincerely apologize for the inconvenience and frustration ********************* have experienced. Our commitment is unwavering, and we are diligently working to address their demands promptly. Our goal is to ensure that they are made whole and that all necessary steps are taken to rectify the situation. Thank you for your patience and understanding as we strive to make everything right.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/26/23 Door contract signed.12/27/23 1st payment $1694 sent.Door confirmed delivered sometime early Feb, only after calling and learning it had been there since the previous week. 2/09/24, Written confirmation of door delivery and inspection - sent after scheduling installation date.2/16/24 1st scheduled installation- did not show due to "personnel shifts and transitioning." Rescheduled to 3/01/24.3/01/24 moved to 2/28/24 due to scheduling conflict on both parties.2/28/24, 2nd scheduled installation, existing door trim and hardware removed by the time anyone realized the wrong door was brought to the job site, as it was apparently never actually inspected upon delivery. Crew temporarily reinstalled trim/hardware until correct door came in. 2/29/24, Business Ops Director committed to taking responsibility for making this right when I gave the company an opportunity to do so in a reasonable time frame. That same day, he provided assurances they were reordering the door and that he would see what he could do about compensation on the bill. 3/20/24, Spoke with Director about lack of update, he recognized it had been almost a month since we last spoke and mentioned the door had no ETA yet but should have it that week.3/21/24, the office messaged that we would receive an update that day - no update received.3/22/24, I messaged that no update was received - no response.3/26/24, I called office twice (AM/PM) for Director - not available but promised return call.3/28/24, I called office twice (AM/PM) for Director - not available but promised return call. On second call, I inquired with receptionist and was finally told the new door was never actually ordered.4/1/24, ***** reached out about confirming door swing direction saying he still had 1 day left to make changes.4/2/24, Office provided written confirmation of new door expected delivery 4/10/24 along with a new NOC request to sign.4/10/24, No update 4/15/24, Still no update

  

  Business Response

  Date: 06/04/2024

  We are working to fix the immediate issues but also reviewing our processes to prevent such occurrences in the future. We are committed to learning from this experience and improving our service. We extend our heartfelt apologies to you. We deeply regret the stress and inconvenience caused by the communication challenges.
  
  We are grateful for your patience and understanding as we navigate through this situation. Our team is working to resolve these issues and restore your confidence in our services. We are hopeful for an opportunity to demonstrate our commitment to excellence and customer satisfaction. 

  We eagerly await the opportunity to engage in a conversation with you. Whenever you are ready to discuss matters further, please feel free to reach out. We look forward to connecting soon.

  Customer Answer

  Date: 06/14/2024

  It is 6/14/24 and they have not personally reached out to us to resolve the issue. Any attempt we have made to reach out to them prior to the complaint has resulted in them not responding or not moving forward with any action agreed upon. We have been awaiting an action from them since they weren't accepting our attempts at any form of contact or resolution.

  Customer Answer

  Date: 07/01/2024

  It is 6/14/24 and they have not personally reached out to us to resolve the issue. Any attempt we have made to reach out to them prior to the complaint has resulted in them not responding or not moving forward with any action agreed upon. We have been awaiting an action from them since they weren't accepting our attempts at any form of contact or resolution.

  

  Business Response

  Date: 07/10/2024

  We are very sorry about the entire situation. Unfortunately the door that was ordered was not to the homeowners liking. We have processed a refund, and our service team is actively addressing the issue. They have already contacted the homeowner to ensure that everything is in order.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into contract with IKON for 1 sliding glass door on 23 Jan 2024. IKON waited 4 weeks before submitting the order to the manufacturer, PGT- after having collected FULL PAYMENT for the door and installation. I sent multiple texts, emails, voice-mail, and called over and over for weeks only to hear excuse after excuse about how their order person sat on the contract for a MONTH before submitting it, but my slider would be to their shop in 4 weeks. After 4 weeks I heard nothing, so I messaged for a status and no one would respond, so I kept messaging, emailing, and leaving voicemails until I finally got someone on the phone who knew nothing about my slider and told me it would get ther when it got there and it was my responsibility to keep checking in with them. When I demanded to speak with the project manager on my contract, she transferred me to yet another voice-mail, which I left but was never returned. I called every few days and finally spoke to ***, who is apparently in charge of my project, and he promised to keep me updated but didn't. That was on 27 Mar 2024. Then I get a message that my slider was delayed until the end of Apr, so I emailed ***, who apologized and blamed a new software for all the issues and said he would take care of the problem- that was on 11 Apr 2024. Today is 15 Apr 2024 and when I called and demanded to speak to ************** about this entire debacle, not only was I not allowed to speak to him, now I'm being told that the slider is delayed until AT LEAST May 2024. **** failed to submit the order for my slider in a reasonable amount of time, failed to uphold their responsibility to notify me of delays in a timely manner, failed to provide any reasonable effort of communication or customer support, and had breached contract.

  

  Business Response

  Date: 06/04/2024

  We acknowledge that our journey together began with a few bumps, but we are thrilled to share that all concerns have been fully addressed. Our team has successfully installed a brand-new door, ensuring that every aspect meets your expectations.
  We are immensely grateful for the chance to rectify the situation and for your understanding throughout the process. Your generous and positive review on ****** is greatly appreciated and serves as a testament to our commitment to customer satisfaction.
  Thank you once again for allowing us the privilege to serve you. We look forward to continuing our relationship and providing you with the highest quality of service.
  
  

  Customer Answer

  Date: 06/04/2024

  After I sent the letter to *****, **** offered to install a slider they had in their warehouse (which was an upgrade to a hurricane-rated slider). I agreed as long as there were no further delays.

  On 6 May 2024, the slider was installed and on 28 May 2024 the slider was inspected (and passed inspection). 

  IKON has requested an update to the BBB complaint, which I am sending now that everything has been completed. 

  Customer Answer

  Date: 06/04/2024

   
  Better Business Bureau:

  After I sent the letter to *****, **** offered to install a slider they had in their warehouse (which was an upgrade to a hurricane-rated slider). I agreed as long as there were no further delays.

  
  On 6 May 2024, the slider was installed and on 28 May 2024 the slider was inspected (and passed inspection). 

  
  IKON has requested an update to the BBB complaint, which I am sending now that everything has been completed. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************