Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a mini DVD tape player and upon delivery was not able to play my tapes after charging with a red flashing sign, saying remove tape Unable to charge, and the charging cord broke off first time leaving part of it in the player. I tried to contact tape players several times through email and phone calls and never got a response. I returned the tape player requesting a refund plus my expense of returning, even though they said there was free return but I never received that information.I provided them with a receipt of my purchase with my credit card statement,because I never got a receipt emailed personally through mail or through online email confirmation,.wanting to get fully reimbursed plus shipping.I received and provided the tracking information with them today and I also have it for my records. Received with a signature.USPS ******************* 418, Delivered, Left with Individual 04/08/2025 9:56am **************** ***** Reply STOP to cancel I am confident this issue will get resolved through BBB, its concerning that there has been no communication back to me as far as returns and free shipping, ****** they warranted through my purchase on their website.Thank you BBB for getting my back. I look forward to this resolve.*** ***** ************ Please reach out to me for any questions concerns or resolve meant. Thank you!$219 for the mini DVD camera and $16.85 for insured postal signature tracking confirmation
Business Response
Date: 04/22/2025
We refunded this customer within 24 hours of receiving the returned item. This customer threatened to leave a ******************** complaint, which we responded to within 2 hours and we let them know that we had issued a full refund. Please remove this complaint, as we literally did nothing wrong as a business.Business Response
Date: 04/22/2025
Customer was refunded within 24 hours of returning the item.Business Response
Date: 04/22/2025
Proof order was refundedInitial Complaint
Date:10/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a camcorder from tape *********** and it was delivered on September 17th. After receiving the camcorder I followed up via email a couple days later informing tape *********** that the camcorder was not working. The door made a weird sound and it would not open. We were never able to use the camcorder. I did not get a reply. I sent a couple more emails no reply. After I did not get a reply I mailed the camcorder back to tapeplayers.com with my own funds via **** with a copy of the receipt for the camcorder included. The tracking provided show that the camcorder was delivered to tapeplayers on September 26th. I then sent another email informing them that I am aware that they received the camcorder and I was waiting for a refund. Still no reply from tapeplayers. I am asking the BBB to please reach out to tape players on my behalf requesting a refund for the $199 I paid for the camcorder plus $15.10 postage. Total $214.10.Business Response
Date: 10/09/2024
The order was refunded on Oct 3rd 2024. See attachmentBusiness Response
Date: 10/15/2024
Order was refunded on October 4thCustomer Answer
Date: 10/27/2024
A refund was received from Tape *********** a few days following the initiation of this complaint. thanksInitial Complaint
Date:04/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a refurbished VCR with item for conversion to digital. I received the item and after using it I determined that I was not capable of transferring the tapes to digital. I sent a message to the company that I was going to return the item. They sent me a label to return the item at their expense. The item was returned, but they refuse to refund my credit card/. I offered to waive the shipping charges($70) but they still have not responded, The item was sent to them on3/27 and received by them on 4/1.Business Response
Date: 04/29/2024
This order was refundedCustomer Answer
Date: 04/29/2024
Payment has been received. Please remove the complaint.
Thank You
***************************
Customer Answer
Date: 04/29/2024
Payment received. Please remove the complaint.Business Response
Date: 05/01/2024
This order was refundedCustomer Answer
Date: 05/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.---------- Forwarded message ---------
From: *************************** <**********************>
Date: Mon, Apr 29, 2024 at 3:10 PM
Subject: Re: You have a New Message from BBB Serving *************** Complaint #********
To: Better Business Bureau <*****************************************>, Tapeplayers.com Support <***********************>
Please be advised that Tapeplayers.com has refunded the full purchase return.. It appears that the package was lost when it was returned.
Thank you
***************************
Sincerely,
***************************
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