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Business Profile

Identity Theft Protection

Big Family Discounts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Important information

  • Customer Complaint:
    BBB has received complaints concerning sales practice issues.
    Consumers allege that they receive a telephone call from this business stating they are eligible for a rewards card for redemption at various retailers and are charged $2.85 to process the card. Consumers further allege that once the business had the consumer's credit card, they start receiving unauthorized monthly charges for Big Family identity theft protection.

Complaints

This profile includes complaints for Big Family Discounts, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Family Discounts, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an offer from BF Discount online. As part of the offer, I was promised a $500 voucher which I can use in any store, for example, *******, etc. (Hopefully the conversation was recorded), a book, along with other promotional items, to be mailed to me before making a final decision on whether to continue or to cancel. At the time on 04/07/25, I had to pay only $1.85 for the shipping cost. Unfortunately, despite waiting for the promised items, they were never delivered. I noticed just recently that I was charged by *********** since May-June for $24.83 for a total charge of $51.51, including the shipping cost. On the same date and time, I was additionally charged $1.07 in shipping costs for BF Protection. I do not recall enrolling in this protection. The same company may have duplicated the other call for a $500 voucher to add this protection. I was charged $29.88 on 5/2/25, $29.88 on 6/11/25, and $29.88 on 6/18/25. twice in June, charging a total of $89.64. I want the company to show evidence of the order and evidence of the protection that I received, so I was charged this $89.64. I attempted to resolve this issue by calling customer service yesterday afternoon, 6/18/25, to waive and refund me this total amount, so it will be resolved. The representatives were unhelpful, and BF Discount disconnected the call, stating that I did not cancel in time. My further attempts to reach them afterward were ignored, leading me to believe that this company is engaging in fraudulent ************ Discount just emailed me today, 6/19/25, the promised $500 voucher when my membership was already canceled with no intention to renew. I am requesting that the BBB investigate this misleading advertising, unauthorized charges, and refusal to fulfill promised obligations. I appreciate your time and assistance in addressing this matter.

      Business Response

      Date: 06/24/2025

      ID ********
      To Whom It May Concern
      We received a complaint for ******** *********. We take these matters seriously. ******** orders were 100%refunded to the issuing bank and services were cancelled.We placed ******** ********* on our internal Do Not Contact List. We welcome correspondence from ******** ********* to discuss said resolution.

            Big Family Discount
            PO Box 5004
            *********************

      Customer Answer

      Date: 06/25/2025

       
      Complaint: 23492768

      I am rejecting this response because: city bank upon inquiry said there is no refund of record nor a pending one that BF Discount has refunded me 100percent. Likewise there is no 100 percent refund from B F Protection. They gave me back June for 29+ but they even charged the month of June twice charges.

      Sincerely

      ******** *********

      Business Response

      Date: 07/02/2025

      ID ********

      To whom this may concern, We take these matters very seriously.

      Here is the authorization codes for ******** ********* refunds to the card ending in 8117 the authorization codes came from the ************* 100% refunded for both services and never charged twice in June.

      166686  ***** refund

      916632  ***** refund

      016851  1.07 refund

      515478  ***** refund

      609303  ***** refund

      700765  1.85 refund

       

      We welcome correspondence from ******** ********* to discuss said refund resolution.

       

      Big Family Discounts 

      PO Box 5004

      **************,34611

       

      Customer Answer

      Date: 07/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *********

    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company contacted my mother who has dementia and I want them to stop contacting her either via mail or telephone. I dont know what extent they have her information, but there was a fraudulentlent charge on a credit card recently and it was BF discount who attempted to make the charge. It was for a very small amount, $1.78 which leads me to believe that it is an attempt to steal her credit card information. We were contacted by her credit card Provider and they have canceled her account.

      Business Response

      Date: 11/13/2024

      ID ********
      To Whom It May Concern
      We received a complaint for ****** France. We take these matters seriously. Customers $1.85 trial fee was declined, and services were cancelled. We placed ****** France on our internal Do Not Contact List. We welcome correspondence from ****** France to discuss said resolution.


                                                                                                                                   Big Family Discounts
                                                                                                                                   PO Box 5004
                                                                                                                                   **************, 34606
                                                                                                                                   Customer Service **************

      Customer Answer

      Date: 11/14/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********.  This complaint is on behalf of my mother and  I would like confirmation that my mother is specifically noted in the DO NOT CONTACT list as they referenced only my name.

      I will then confirm that I find that this resolution is satisfactory to me.

      Sincerely,

      ****** France on behalf of ****** *****

    • Initial Complaint

      Date:08/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls on August 22nd let me know that I was selected as a winner of *** limited $250 cash gift card meant for fuel. A $2.95 fee for shipping and handling to get the car to me was assessed charge my credit card.As you see any of those documents there was no intention of a fuel card but coupons and discounts awarded up to the amount of $250 once again supposedly.For someone that doesn't have any money they don't need discounts they can't spend no money anyways out of a possible $6 I spent $295 and praise the Lord for a way to get to work when I don't know how else.When I received this I called the company the merchant as soon as possible and they refused to agree that it happened while not acknowledging didn't happen because they said they were outsourcing to the third party this whole entire process.Denying a refund as if they didn't receive the money that was charged. Why would they render any kind of service whatsoever if they were not the recipients of the original intended funds charged.***re was no discussion or agreement made of a subscription of anything there's nothing to lock there's no identity to save yet the country is diminishing and I'm in the country praise the Lord it'll turn around.Thank You,***************************

      Business Response

      Date: 09/02/2022

      ID *******
      To Whom It May ************* received a complaint for ***************************. We take these seriously and have attempted to reach *************************** in order to resolve this issue. To date we received a call from *************************** on 08-29-2022. We canceled *************************** order on 08-29-2022, and refunded the $2.85 transaction, and placed *************************** phone number on our internal Do Not Call List. We welcome correspondence from *************************** to discuss said resolution.


                                                                                                                                    Big Family
                                                                                                                                   PO Box 5004
                                                                                                                                    *********** **, 34606
                                                                                                                                   Customer Service **************

    Big Family Discounts, LLC is NOT a BBB Accredited Business.

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