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Business Profile

Ecommerce

Automation Industries LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January, 2023 **************** and Automation Industries LLC merged as per press releases. In July 2023 we signed an agreement with them to create, obtain and sell product, and manage an Amazon seller store for us. Now merged **************** has taken over all communications for both. We provide the capital and they do everything else. Here's the problem: They purchased the product through their vendors and placed them in our store for sale on ******, but they are unable to produce proof of "authenticity" of products when demanded by ******. The end result is that our Amazon seller store has been suspended, funds and products in Amazons FBA warehousing withheld by ******. If you search under Automated Industries LLC youll find alleged complaints of the same nature creating a possible pattern of unfair and deceptive trade practices. As it's unlawful under federal law to sell inauthentic product ****** has a right to demand proof of authenticity.This companys business model is to charge a large upfront management fee ($75,000) (all profit), & if the store survives they get a monthly percent of profit. If a store gets closed by ****** they have no further work or cost of operating it. Weve received repeated ****** notices of investigation on March 11, 2024 and July 17, 2024 seeking proof of authenticity as to 17 different products that this company placed for sale from our store from ******, but after all this time as this company has no proof of authenticity to provide us or ****** so our seller store remains suspended and funds & products withheld. Weve hired an attorney who has attempted to contact them with no luck. Attached.We have reason to believe that other of their clients are in the same position & a class action may be appropriate. We seek restitution of $86,730.51 ($75,643.00 paid to Click Profit/Automation, $10,464.51 in withheld funds & $623.00 in withheld product by ******). Sincerely,********************, Amzn ID IDA33APRORV97TYM

    Business Response

    Date: 08/26/2024

    We have been in discussions with this clients attorney to resolve this matter, please remove this complaint as this is ongoing.

    Customer Answer

    Date: 09/04/2024

     
    Complaint: 22138590

    I am rejecting this response because:

    The BBB required my response within 10 days from Aug. 26, 2024 to avoid the closing of my complaint.  My response is as follows: The business declined to provide a substantive reply to the complaint and instead asked that the complaint be removed as it engaged in discussions with my attorney to resolve the matter.  We have had discussions with Automation/Click Profit's attorney, but have not reached a resolution of the matter to date with this business and so our complaint remains.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:05/17/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for a two year term in which I would provide the capital for products to be sold on Amazon. Automation industries purchased the product through their vendors and placed them on my store for sale. Amazon deactivated my account about one year into the term. Automation industries told me to relax and they would take care of the issue. I am now 7 months into this issue and now automation industries told me to open a new account. This would then abandon my inventory and money in profits. They will not provide me with the information I need to counter the issue that Amazon has stated.

    Business Response

    Date: 05/28/2024

    Good afternoon,
    We have discussed this issue with **************** and explained the situation thoroughly. We offered to start a new store and transfer the inventory from the other store, or reimburse him if Amazon does not return the inventory. Despite submitting all the required documents, our appeals with Amazon have been unsuccessful. We have offered **************** a refund for the inventory multiple times if he is willing to open a new store, but he continues to decline, even though he would incur no loss.
    This review contains a lot of false information and constitutes defamation against our business.

Automation Industries LLC is NOT a BBB Accredited Business.

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