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Business Profile

Streaming Service

VodBox2

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

This profile includes complaints for VodBox2's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

VodBox2 has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • VodBox2

      7901 4th St N Ste 4000 St Petersburg, FL 33702-4305

    • VodBox2

      7901 4th St N Ste 300 St Petersburg, FL 33702-4399

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/29/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have $2 charge and Now they keep trying to charge my card $50.00 and i cant find anyone to get ahold of to cancel the subscription.I would like this cancelled and a refund of my money. I didnt sign up for this.

      Business Response

      Date: 12/01/2023

      Hi *******,


      We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
      ****************** for individual assistance.

      I would need further information about your subscription in order to find it. I did not find an account with the email provided nor the name. Could you please send us the first six digits of your credit cards and the last four in order to track it and refund?


      We will provide a refund for the charges deducted from the customer's account.


      Please note that it may take up to 5 business days before the money appears on the statement once we do that.

      Best regards,
      Support Team

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 09/08/23 Amount Paid (Unauthorized): ***** What the business committed to me: Nothing, I am not even sure what the service is.The nature of the dispute: I feel I have been fraudulently charged by this company. I have never provided my credit card information or signed up for their service. I received an email stating I was charged for a subscription. I called the company and the only way they are willing to look up my account was with my credit card number. Once I declined, I provided my email address. Once provided, they hung up on me. The woman could not tell me what the service was either and I stated I did not authorize the charge. I contacted my credit card company and they asked I try to contact the vendor first else they would need to cancel my card immediately. I could not cancel the card as I am traveling to the west coast and they could not guarantee a replacement card in time.

      Business Response

      Date: 09/18/2023


      Hi *********,
      We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
      ******************* for individual assistance.

      The account is now canceled and no charges will be taken out.
      We will also provide a refund for the charges deducted from the customer's account.
      Please note that it may take up to 5 business days before the money appears on the statement.

      Best regards,
      Support Team

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An add popped up and i thought it was for a different site. It was only q $2 charge and no more. Now they keep trying to charge my card $50.00 and i cant find anyone to get ahold of to cancelthe subscription.

      Business Response

      Date: 09/01/2023

      Hi *******,
      We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
      ****************** for individual assistance.

      The account was found under the email ****************** since no account where found under the email from where you wrote us. This account is now canceled and no charges will be taken out.
      We will also provide a refund for the charges deducted from the customer's account.
      Please note that it may take up to 5 business days before the money appears on the statement.

      Best regards,
      Support Team

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Googled Flickr because I wanted to share photos with my family. I clicked on a link to sign up for the Flickr website and a signup page for Vodboxx.com popped up. I assumed Vodboxx owned Flickr so I signed up. I was immediately charged $2.00. The Vodboxx site has a "Membership" page with a Q&A. The second item says that when you sign up for the free version you have to supply your credit card in case you later want the Premium ************ says you will be charged $2 to make sure the credit card is valid. The Membership page says that the $2 will be immediately refunded. So far it has not been refunded. The Membership page says you can cancel membership by going to the Support page, but the link to the support page doesn't work.

      Business Response

      Date: 07/21/2023

      Hi ****,
      We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
      ******************* for individual assistance.

      The account is now canceled and no charges will be taken out.
      We will also provide a refund for the charges deducted from the customer's account.
      Please note that it may take up to 5 business days before the money appears on the statement.

      Best regards,
      Support Team

    VodBox2 is NOT a BBB Accredited Business.

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