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Business Profile

Auto Repairs

Hilton Automotive, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Hilton Automotive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Hilton Automotive, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 30th 2024 I picked up my truck after requesting a brake line replacement. I paid four hundred dollars and they told me it took a a while because lines kept breaking. I drove it for a month and my brakes failed while I was driving on a main highway. I found out they did not replace all of the lines. They repaired a few. When asked why they told me lines kept breaking and they couldn't fix all of them. Meaning they did not fix my car and didn't let me know I was driving a way with a patch job. They then told me to bring the truck back in and they would finish the job, after they told me it couldn't be done, but I would have to pay for another tow and another repair bill.

      Business Response

      Date: 09/18/2024

      When it was towed in with the complaint of no brakes. We were told to repair the brake lines that were leaking. After repairing the first lines that were leaking more broke due to the extensive rust in the under carriage. We repaired lines that broke and test drove the truck. Verbal conversation was held about the amount of rust and possible future failure. Customer came in and said they worked for a month and had another failure and he bought complete line assembly that are in the back seat and wanted them replaced then asked if we are going to charge for this additional work and I said yes additional work would cost more. He then left the office.

    Hilton Automotive, Inc. is NOT a BBB Accredited Business.

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