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Business Profile

RV Dealers

Camping World RV Sales

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Edwin F

    Date: 01/21/2024

    This complaint is against: Camping World, ***** US 441, ***********, *******, *******, 408 **************** St, *********, ** *****, and ***** INC,************************************************On March 27, 2023, I dropped off my 2022 KZ Durango D256RKT travel Trailer at CW regarding a defective slide. On July 3, 2023, **************** said he contacted *******, and they requested photos and explanations of the defective parts. On July 27, 2023, ******* requested additional photos and measurements of the slide. On August 2, 2023, I contacted *****************************, KZ and requested that they investigate the matter and get my ** repaired. KZ representative contacted CW and requested that CW send the photos and parts request directly to KZ. On August 3, 2023, KZ approved the repairs and ordered ******* to send the parts to CW. On August 22, 2023, I met with **************** after he indicated that the slide had been repaired. We conducted an inspection of the ** slide and determined that it had not been repaired correctly. On September 5, 2023, **************** informed me that the gears on the slide had to be replaced and parts would be ordered from *******. In fact, ******* did not have the parts and they had to manufacture them. On December 19, 2023, I file complaints with CW and ******* regarding the time that it has taken to receive the parts and repair my **. I received a call from CW Manager who stated he would follow up on the matter. I received an email from **************** stating that the parts would arrive CW by January 19, ****. I asked KZ if they would extend the warranty on my ** since its been un the shop for repairs for over nine months and they said no, the original warranty could not be extended. CW did not do its due diligence in following up with KZ and ******* to get the parts needed to repair my **. ******* claims no one ever requested any parts from them, and KZ thought it was all been handled. The fact is that no one cared to follow-up until complaints were filed.

  • Veronica R

    Date: 07/18/2023

    We bought our RV in October 2021. We had an accident in June 2021 put it in the shop. For months they would tell us they haven’t received parts or the person working with us has quit and the new person needed to be updated. Fast forward we just got our RV back on July 15, 2023. We asked what competition they was going to give us and the manager said he was sorry, that he couldn’t do that. We had to pay out of pocket for 2 vacations and still paying the note monthly! They are all liars and terrible management.

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