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Business Profile

Passports and Visas

iVisa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Reviews

Customer Review Ratings

1.76

Average of 17 Customer Reviews

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Review Details

  • Janice R

    Date: 05/25/2025



    I was misled by airport agents and fraudulently charged by iVisa an excessive amount for UK Electronic Travel Authorisation (ETA). I was heading from Manila to London. The airport ticketing agents from Air China, asked about UK ETA. I told them I already have one and explained that I flew originally from London. They informed me that I needed to renew otherwise they wouldn't allow me to fly. I felt immense pressure from the airport agents insisting I needed to renew. Thinking this was standard regulation, I complied with their requirements. They directed me to ivisa.com. At the time, I thought this was the official government website. It's not. I was misled. I found out later that I didn't need to renew since UK ETA is good for 2 years. In addition, it's directly linked to my passport and the agents could have easily verified this. Also, the current price for UK ETA is £16. iVisa charged an excessive amount of £182.65. When I tried to contact iVisa, their customer service is non-existent and limited to AI bot responses. The whole thing is a COMPLETE ****!!!

  • John O

    Date: 05/23/2025

    Complete scam. Went to **************************************************************************** to apply for a ******** I was re-directed without knowledge to the third party IVISA web site. Thought it was the original UK website. Filled out a one day **** applications for myself and my wife. Was charged $276.34 and additional charge of $138.20 because original request for my wife did not go through. Costs of UK **** for both should only be about $16 British pounds each. IVISA is a misleading website that makes one believe it is the UK processing agency. IT IS NOT. Misleading advertising - deceptive - scam - no statement that it is not the UK government - I can go on and on. I will be challenging these rip off charges with my credit card company, which luckily I have not paid as of this date and do not plan on paying. I will also be forwarding this complaint to the UK Government **** processing department.

  • Timothy H

    Date: 05/21/2025

    IVISA DOES THE PASSPORT CHECKS TO SEE IF YOU NEED A **** TO TRAVEL OVERSEAS. MY WIFE AND I BOOKED A TRIP TO ******. WHEN I PUT MY US PASSPORT INFO IN IT SAID "NO **** REQUIRED". WHEN I INPUT MY FILIPINO WIFE'S PHILIPPINNO PASSPORT IN IT SAID "NO **** REQUIRED". WHEN WE GOT TO ****** THEY SAID SHE NEEDED A **** AND ARRESTED HER FOR 3 DAYS BEFORE SENDING US BACK TO **********. IVISA NOW SAYS THERE ***** IS CORRECT AND THAT THE ***** SAYS SHE NEEDED A ****. THEY ARE TRYING TO COVER THERE BUTTS NOW.. DO NOT TRUST THESE PEOPLE, I LOOKED IVISA UP AFTERWARDS AND THEY ARE A TERRIBLE COMPANY ACCORDING TO A LOT OF PEOPLE ON THE WEB....THEY BASICALLY RUINED MY WIFE'S LIFE. NOW SHE IN A DATABASE AND EVERY TIME WE TRAVEL SHE'S GOING TO BE KICKED OFF PLANES....

  • Daniel H

    Date: 05/20/2025

    A big scam. Do not work with them on UK visas, go through the government. I paid a large fee to i Visa to get my UK visas, and they were never able to provide the visas, all the while telling me there were government delays. On my own I went through the government process and go the visas within 24 hours. What a mistake I made -- do not let it happen to you.

  • Megan T

    Date: 05/13/2025

    Megan T

    Date: 05/13/2025

    I paid $139 to iVisa because the ****** Play app store highly recommended it. I later found out that the UK *** app only charges $21.99. I do not think iVisa produces legitimate UK ETAs because the official UK *** app asked different questions. This is a scam. Do not use it. I want my money back.

    iVisa

    Date: 05/21/2025

    Dear *****,

    Thank you for sharing your experience with us. We genuinely regret to hear that you feel disappointed, and we understand your concerns.

    Please allow us to clarify that iVisa is a legitimate third-party ************ provider. We assist travelers by simplifying the application process, offering expert support, and ensuring that documentation is submitted correctly. As a private company, our fees reflect the convenience and value-added services we provide, and they are separate from the governments own charges.

    We understand that you later discovered the official UK ETA application is available at a lower cost. While the UK government site may ask different questions, this does not invalidate the legitimacy of our service or the applications we submit on behalf of our customers.That said, your satisfaction is very important to us. Weve already reached out to you via email with a proposed resolution and are committed to working with you to find a fair outcome.

    If you have any further questions or need assistance, please dont hesitate to reply to our email or contact our customer support team directly.

    Were here to help.
    Warm regards, Specialized Support Team

  • rosa l

    Date: 04/30/2025

    it was very simple to follow their process in order to get my ****

  • Amanda B

    Date: 04/18/2025

    The process in creating a **** was easy, however, IVISA said the documents were ready and there are none there to print. The application is paid for and I am not seeing anything from IVISA. We leave in 4 days.

  • Louise K

    Date: 04/17/2025

    This company is deceptive in their business practices. I
    did not know yesterday when I paid them $120. USD that the price of the
    ETA to the UK should have only been £10 to £15 total and that it could
    be purchased at the UK.gov site. This site just came up when I typed in
    UK ETA in my search bar, I am not happy with huge mark up on their
    services. I was I no hurry to obtain my visa so what they offered to me
    is worthless to me at a very expensive cost to me. It seems to me that I
    was taken advantage of.

  • Melanie T

    Date: 03/29/2025

    Ivisa is a ****!!! Do not fall prey to them just because they show up as ****** sponsored. I had to get a ******* for travel from the *** (not a requirement in the past) and paid ivisa $112.00 USD for nothing. I thought it was odd that I couldnt log into the site after and it said it sent a code to my email (it didnt).so I further researched. I found the official UK site to apply and spent $13.45 to apply and have since been approved. Again, ivisa is a ****, do not use them!! If I had spent 5 more minutes researching I never would have used ivisa. If my ***** card doesnt reimburse me for the ivisa cost that is the next BBB complaint I will be making.

  • Don D

    Date: 11/18/2024

    Don D

    Date: 11/18/2024

    Wouldn't recommend started to fill paperwork out charged $163.99 didn't finish paperwork because wife's mom had cancer and she left for ***** before I got finish. They won't refund the money back.

    iVisa

    Date: 11/20/2024

    Dear ******,

    I hope this message finds you well. My name is *******, and Im part of iVisas Specialized Support Team. First and foremost, I want to express my deepest sympathy to you and your family during this incredibly difficult time. I can only imagine how challenging it must have been for your wife to leave for ***** under such circumstances.

    After reviewing your case, Im pleased to inform you that we have requested a refund for your order. While refunds are typically not issued in situations like this, weve made a policy exception because we value you as our customer and want to provide support during this challenging time.

    Please note that the refund may take up to 14 business days to appear in your account. It will be processed using the same payment method you used for the original purchase.

    We deeply regret any additional stress this situation may have caused and appreciate you bringing it to our attention. At iVisa, our priority is ensuring our customers feel valued and supported, and we hope this resolution brings you some peace of mind.

    If theres anything more we can do to assist you, please dont hesitate to reach out to me directly. Im here to help.

    Wishing you and your family strength and comfort during this time.

    Warm regards,
    *******
    iVisa Specialized Support Team

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