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Business Profile

Passports and Visas

iVisa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Reviews

Customer Review Ratings

1.76

Average of 17 Customer Reviews

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Review Details

  • Gilbert V.

    Date: 03/08/2024

    I ask them before starting if they could get a **** for my brother in law and family so that they could come from ******** on Oct 2024 for my older sons wedding , they told me they could , I paid them $1032 for the 3 of them , and they got an interview appointment for Dec 2025 , if they would have told me that I would have not given them any money, I could do the same by paying the ********* embassy $185 pp If you go with them make them give you everything in writing before dishing any money

  • Sam O

    Date: 01/11/2024

    I found Ivisa to be very frustrating and they never helped me resolve their requests! We submitted multiple copies of the requested documents - only to have Ivisa send us notification that the documents were unacceptable. Ivisa knew our time table for our trip and we suspect that Ivisa delayed our visas so they could ask for more money to rush our order. They do not respond to their chat room in timely way. Since I have asked for a refund; Ivisa has not responded at all. I tried to go to the Ivisa web address page; but all that was there was . . . 'Unexpected error 403"!!!I wrote in their chat section that I wanted my refund and gave them my account number. Of course, I have not had any response from them. They have no phone number to talk with a live person and I can understand why . . . there website is too complicated or their employees are incompetent.I cannot recommend this company as I have found that they are not consumer friendly!!

  • Adrian B

    Date: 12/07/2023

    I purchased an Indian eVisa and the service was very fast. Thank you

  • RENEE E

    Date: 12/05/2023

    RENEE E

    Date: 12/05/2023

    I was told by the Cruise Ship to get a needed **** thru this group of Ivisa.I was charged $20 for the **** and $90 for an annual membership that I never selected nor did I see on their site. It just appeared on the invoice AFTER I input my CC. What a rip off. I have been trying to email the company (since there is no phone number provided on their invoice or site) and tell them I never saw nor selected this and they are arguing that I saved $3 on the ****. So far I have had different people write me back with the same scripted email. Why would I spend $90 to save $3...makes no sense. Just a rip off. I have also shared this with the cruise ship. They are obviously abroad. I don't understand how they can get away with ripping off American Citizens! Shame on you!!!! DO NOT DO BUSINESS WITH THESE PEOPLE.

    iVisa

    Date: 12/11/2023

    Hello *****,

     

    Thanks for your review. We do not send any payments automatically; these are initiated by our customers.The subscription amount waives the processing fee. In this case, the amount of the subscription you paid is less than the processing fee amount. We are providing additional information to your personal email so that we can improve the situation.

  • Manuel A

    Date: 09/25/2023

    Manuel A

    Date: 09/25/2023

    I had a trip to Thailand with my wife and we were super confused on how to get the visa. It wasn't easy at all to find the information and we thought we were going to loose our money. For some reason these embassies lack somebody that speaks english and wants to genuinely help tourists. We tried calling different embassies just to get an idea of what we needed and sent messages through instagram with no success. Finally we found iVisa and decided as a last measure to try them out, and after contacting them they guided us through the process and made the whole thing a lot easier, specially the peace of mind of knowing we were not going to have to repurchase everything for a later date. Long story short, we got our visa and everything worked out

    iVisa

    Date: 09/26/2023

    Hi ******,


    Thank you for sharing your positive iVisa experience! Navigating **** requirements can be challenging, especially with language barriers and limited embassy information. We're happy that you found us, and our guidance made the process smoother. Your successful **** application means your ******** trip is all set! If you need **** or travel help in the future, reach out anytime. Enjoy your upcoming adventure!

  • Tong Z

    Date: 08/14/2023

    iVisa claims they can obtain ********** **** (***) using their "iVisa" app. However, ********** government website specifies that only one app (i.e., "********* ***") is authorized to do so. iVisa uses a completely wrong approach for the *** application, compared to the correct "********* ***" app. Because of it, they were not capable of obtaining the **** for us, which costed us big money for rebooking our air tickets, etc. This has been considered as "false advertising", and we are taking legal action against iVisa.

  • Suresh S

    Date: 08/08/2023

    Suresh S

    Date: 08/08/2023

    They mix up documents from filled out online application give you e **** your name with other person passport number so when you enter other country they will not let you in that country and they do not want to refund your money so you get bogus **** and you loose money

    iVisa

    Date: 08/09/2023

    Dear ******,

    I hope this email finds you well. Our customer experience team wanted to reach out to you regarding your recent order, #******, placed with us.

    Our team takes great pride in delivering accurate and high-quality products for all of our customers. We understand that you experienced issues in processing our online forms. We typically use the information provided by our customers, and do not edit or change the personal information received. It was due to this reason that the order was processed with the passport number that you provided in our form. 

    We later found out that this passport number corresponded to you, and not the applicants (**********). Upon your notification about the error in the information provided, we offered to reprocess your order with the correct information for free, but I understand that you have chosen not to proceed with that option. We respect your decision and your feedback, and we want to ensure that you feel completely satisfied with your experience with us.

    As a one-time courtesy and to express our sincere apologies for the oversight, we processed a full refund for your order. Once again, we apologize for any frustration this situation may have caused you.

    We greatly value your business, and your satisfaction is of the utmost importance to us. Thank you for your understanding and for giving us the opportunity to make things right.

    Please feel free to reach out if you have any questions or concerns. We look forward to the possibility of serving you better in the future.

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