Air Conditioning Contractors
Around the Clock A/C Service, LLC
Reviews
This profile includes reviews for Around the Clock A/C Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 21 Customer Reviews
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Review fromDeborah P
Date: 03/25/2024
5 starsDeborah P
Date: 03/25/2024
Im absolutely shocked by the reviews posted here. So I felt it necessary to review here because I have on numerous occasions reviewed for this business on ****** and I thought it important the BBB was made aware as well. I have called AATC on many different occasions to come out for emergency kitchen faucet/ sink repair( water leaking into my cabinets and ruining them). The handle and insides on the toilet in our main bathroom broke and wouldnt flush. We couldnt get water to go down the second bathroom sink. And finally our entire AC unit stopped blowing cold air in August. IN AUGUST! I find their prices reasonable for the service they provide. The staff from the phone calls to the technicians have been nothing but professional and experienced. I wouldnt think to call any other company for my air conditioning and plumbing needs.
Around the Clock A/C Service, LLC
Date: 03/26/2024
Thank you for the kind review and we are here if you need us.Review fromCynthia P
Date: 02/06/2024
1 starCynthia P
Date: 02/06/2024
Sold us a lemon RHEEM and did a poor job with installation. We have had this air conditioner quit on us 5 times in 4 years. It is only 5 years old. Repairs were expensive. Staff did not seem to value us as the repeat customers we were.Around the Clock A/C Service, LLC
Date: 02/07/2024
I am sorry this is happening to you. But our records indicate we have not been to the property in almost two years. The only repair we have is a motor replacement in 2021 and the two serice calls after that were clogged drain lines. Which is a very common occurance and is no fault of the ac.Review fromKristi G
Date: 11/21/2023
1 starKristi G
Date: 11/21/2023
My husband and I have used Air Around the clock for 13 years. Weve purchased two systems from them and have always had a maintenance contract with Air Around the Clock. The compressor on our two year old system just failed. However, the factory warranty covered it. But Air Around the Clock just charged us $1,495.00 for the labor to install the new air compressor. The two men were only here for 90 minutes. Thats almost $1,000. 00 an hour for labor! This is absolutely disgusting.Around the Clock A/C Service, LLC
Date: 11/22/2023
Unfortunately the cost of the repair is not just the technicians time at your home. The manufacture only covers the compressor. There are also, freon, dryers, acid away, travel time to pick up your new compressor and return the old one, and an exchange fee that is charged to return the part to the manufacture. We advised you the day before of the cost and lowered the price $150.00 yesterday.Review fromJanet T
Date: 10/09/2023
1 starJanet T
Date: 10/09/2023
Extremely incompetent. Asked to speak to the owner and the receptionist said "he does not answer calls". Gave them my credit card for payment and they missed a number. One receptionist does not speak to another receptionist to verify information.Around the Clock A/C Service, LLC
Date: 10/10/2023
We do apologize for having the wrong credit card number. We have looked into the matter so it does not happen again.Around the Clock A/C Service, LLC
Date: 10/10/2023
We do apologize for having the wrong credit card number. We have looked into the matter so it does not happen again.Review fromLinda S
Date: 09/29/2023
1 starIve been a loyal customer since the 90s. No more. Called them out to replace a thermostat. The new one was not flush against wall, crooked, wobbled when touched. *** said he couldnt do anything about it. Said he checked the entire system as well and no issues with AC. Few weeks later I called to get something done about crooked thermostat. *** came out and fixed it. Said I had cracked compressor, bad coils, need Freon. He did the compressor and Freon. Even tho just a few weeks ago a tech said no problems. A few days later ***** came with new coils. Took hours. He then showed me bottom of coils and said it was dryer lint. I said no way. Dryer 10 feet away and vents thru outside wall plus it was too dark and thick and chunky for dryer lint. I asked him about mess in air return - which looked like what was on coils. He said not a problem. Dryer guy came - said definitely not the cause of coil lint - opened air return in disbelief. Took hours to clear out buckets of same lint as on coils. It was insulation - maybe from attic insulation job done a year ago. Dunno. My irritation is - why didnt ***** point this air return issue out!! Hed only been gone 5 hours and filter was already covered with this insulation. If dryer guy hadnt noticed it, in a few months Im sure coils would be coated again soon. I called the company. Thought more effective than writing a review. The girl made excuses for everything- Said shed have a supervisor call me that day or next. Five days later no call. Searching for a new AC company ASAPReview fromGail H
Date: 09/11/2023
1 star*** serviced my a/c units in May, but I had to call them out again in July because the upstairs unit was not cooling at all. The tech got it working again by blowing out the line and all was well until 8/18 when the upstairs unit began leaking into the filter well and through my ceiling! Two techs came out on 8/22 and again blew out the line and also cleaned a very dirty drain pan inside the handler. They checked out the downstairs handler and the two outside units. They also cautioned me about running the upstairs unit and the downstairs unit on two different temperatures and said that my downstairs thermostat needed to be replaced. They had one with them which they installed. I was assured that my a/c problems were now repaired. My house was cool, both thermostats were set to 75 and then... two hours later, the upstairs unit began leaking into the filter well and in another hour, water was dripping from my ceiling again. This unit is only 5 years old and there have been numerous notations on service calls that the drain line needs a thorough clean out. The techs are always punctual and polite but I get the impression they are on a tight timeline and may not be as thorough as is needed. And to add insult to injury, I was charged $350 for the thermostat they replaced, which truthfully, I'm not convinced that I needed. The same product is sold on several reputable online sites for $40-$60. Please advise how *** can correct not only my a/c problem but also the gross overpayment of the thermostat.I posted the above complaint twice on the *** FB site and not only was there no response, but the posts were taken down. I then went on their website and wrote about this problem - twice! And as of this date (9/11) I have not received a response either in writing or by phone.We have been customers since 2008, have purchased at least two a/c systems from them and have been intermittent maintenance contract holders. A business their size should have more integrity.Review fromDavid B
Date: 09/05/2023
1 starThe service technician was not very professional and smelled like weed and charged me $ ****** for a capacitor I didnt mind paying the after hours charge but a capacitor costs less than $20.00 I believe that is price gouging and I wont be using them anymoreReview fromCarlos E. R
Date: 07/11/2023
1 starCarlos E. R
Date: 07/11/2023
Terrible company to deal with. The air conditioning system that I've installed less than 3 weeks ago, I've had to call the shop seven times for techs/service to come out and fix various problems. They never want to pass you through to a supervisor. They try to fix one thing and mess up another. Never the same tech. Always someone different that does not know what the first tech did. Had drain pipe leaks, air handler leaks, air gaps left open and air filter cabinet was missing a slot where the air filter sits. Do not use this company!Around the Clock A/C Service, LLC
Date: 07/13/2023
We apologize for troubles you have had. We have resolved them and you spoke to a supervisor that has handled the issues.Review fromElaine H
Date: 04/06/2023
1 starElaine H
Date: 04/06/2023
I had an a/c installed in December.I have called numerous times to see why my permit wasnt completed. No one is available to speak to me and they are going to call me back.I am selling this apartment and need a closed out permit.Around the Clock A/C Service, LLC
Date: 04/07/2023
We are sorry this has taken so long. It looks like we are ready for the city to inspect and waiting for them to schedule. Our permit department will call you when the city opens up on Monday.Review fromGina J
Date: 11/07/2022
1 starGina J
Date: 11/07/2022
I have been a loyal customer for at least since 2016 but for the past year, the service has not been so good. Primarily, they don't keep their scheduled appointments and don't have the courtesy to call to say they are running latenor encountered a problem. I had to take leave from work to be here for the maintence which was scheduled for the am and now it is reschedule for the pm. Therefore, i lost not just a half day of work but a full day of work. The supervisor was busy and unavailable listen to my complaint, so i am writing this negative review.Around the Clock A/C Service, LLC
Date: 11/08/2022
Good Morning,
Yes, unfortunately you did request a morning appointment. We do try to make it for the morning and we do at the time you schedule it advise that it is a request not an absolute. Due to an abundance of customers wanting the morning appointments it is difficult to make all of them before noon. But we are coming today and we apologize for any inconvenience.
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