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Business Profile

Ecommerce

Checkmate Fitness

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother is 88 and lives in a memory care facility. She has no access to a computer or phone. Yet, this company is saying she signed up for a fitness app! Have you ever heard of an 88 year old in full blown memory care facility signing up for a fitness app! She was charged $69 a month beginning in April, 2023 (after a fall in which a doctor came to the facility to see her), then suddenly it went to $69 twice a month at beginning in November, 2023. I thought it was for physical therapy. The last time I saw my mother, I asked if they were still coming twice a month to see my mother. They told me she had never been seen by a physical therapist. That's when I looked into this further. I realized this is a huge scam and they are steeling month directly from bank accounts. I have no idea how they were able to get her bank account information. I called and they said they could only refund the last 60 days, but that was all. I explained she is in memory care and has no access to a phone or computer and that this is complete fraud. They do not care. I asked how they got her approval, was it via phone, computer, what could it be since she does not have access to either. They would not help me. This is complete FRAUD. Now I have to have the bank account changed and reset-up her direct deposits. This is taking advantage of the elderly and she is disgusting!

  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    69 dollar charges via ach debit every week. Have changed info and still withdrawls. I am 90 and know nothing about this

Checkmate Fitness is NOT a BBB Accredited Business.

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