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Business Profile

Records Management

Property Records

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Records Management.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We stupidly mailed in a check to these people thinking we could get our deed to our home from them. The check was for $127.50, they cashed the check on 8/28/24 and its been 2 months with NOTHING from them. Ive called and left messages with NO responses. These people are scammers.

    Business Response

    Date: 10/21/2024

    Dear Bri *******,

    Thank you for sharing your concerns. At Property Records, we aim for full transparency. Our letters clearly state multiple times that our property profile report service is optional, and homeowners are not obligated to pay for it.

    We apologize for any confusion and would like to clarify that there is no requirement to purchase. If you believe youve been charged in error, please provide your full name and address, and we will issue a full refund.

    Feel free to reach out with any further questions.

    Business Response

    Date: 10/23/2024

    Dear Bri *******,

    Thank you for sharing your concerns. At Property Records, we aim for full transparency. Our letters clearly state multiple times that our property profile report service is optional, and homeowners are not obligated to pay for it.

    We apologize for any confusion and would like to clarify that there is no requirement to purchase. If you believe youve been charged in error, please provide your full name and address, and we will issue a full refund.

    Feel free to reach out with any further questions.

    Customer Answer

    Date: 10/23/2024

    In response to the business response: I understand your claim on transparency and it was optional on my part. I chose to pay for a service from you and you DID NOT PROVIDE THE SERVICE I PAID FOR. Therefore theres no transparency on your part, thats called scamming hard working, honest customers. 
    I would like a full refund from Property records as they stated they would provide. How do I go about doing that??

    Customer Answer

    Date: 10/23/2024

    My full address for a refund is: 

     

    ******* *******

    *******************

    Wimauma, FL 33598

    Customer Answer

    Date: 10/23/2024

    In response to the business response: I understand your claim on transparency and it was optional on my part. I chose to pay for a service from you and you DID NOT PROVIDE THE SERVICE I PAID FOR. Therefore theres no transparency on your part, thats called scamming hard working, honest customers. 
    I would like a full refund from Property records as they stated they would provide. How do I go about doing that??

    My full address for a refund is: 

     

    ******* *******

    *******************

    Wimauma, FL 33598

    Business Response

    Date: 10/23/2024

    Thank you very much for your information. We will issue a refund asap.

    Customer Answer

    Date: 10/29/2024

    In regards to your email that you have closed this complaint- I still have not received the refund check the business has promised. So, in my opinion this issue is not resolved or closed yet. 

    Customer Answer

    Date: 11/19/2024

    To whom it may concern- I didnt get a chance to respond with an update till BBB reached out and reminded me. The company responded after I shared my disappointment with their first response, asking for my mailing address to send a refund check. We have since received said refund and are pleased with the help from BBB. 

  • Initial Complaint

    Date:10/09/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parents and I own this property (*** ****** *** ******), this organization sends a solicitation request every week, requesting money to have them provide a copy of the deed, I have a copy of the deed. My parents have a copy of the deed, The ******** ****** ****** ******, has a copy of the deed. They want us to pay for something we already have, I believe for nefarious means in an attempt to steal property, they need to stop sending theses solicitations as my parents are elderly and the are attempting to take advantage of their age, therefore senior abuse.

    Business Response

    Date: 10/18/2024

    Dear ******** ****** **, 

    Thank you for sharing your concerns. At Property Records, we
    provide optional property profile reports to homeowners. As clearly stated in
    the letter, the service is completely optional, and there is no obligation to
    purchase.

    We apologize for any confusion and want to assure you that our intention is not
    to mislead, but to offer a helpful service for those interested.

    If you have any further questions, please feel free to contact us directly. We
    appreciate your feedback.

     

     

    Customer Answer

    Date: 10/22/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]


    Better Business Bureau:


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 





    Regards,



    ******** ****** **




     

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not realize this was a scam. I paid $64.35 for a copy of my property report upon receipt there is someone elses deed attached nothing to do with my property at all. I went to ****** search a phone number and come to find out there are other complaints against this company, and there is no phone number existing.

    Business Response

    Date: 09/18/2024

    Dear ***********************,

    Thank you for sharing your concerns. Our company, Property Records, offers property profile report as an optional service, and as stated multiple times in our letter, there is no obligation to pay.

    We strive for transparency and apologize for any confusion. As a gesture of goodwill, we will issue you a full refund. If you have any further questions,feel free to contact us at any time. 

     

    Property Records.

    Customer Answer

    Date: 09/19/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
    How will this refund be issued?

    Regards,

    ***********************

     

  • Initial Complaint

    Date:02/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In J****** ***** I received a notice from PROPERTY RECORDS - **** ***** ***** ***. ********
    *********** ** ***** phone ************ . They had all.the information on this paper that I had prepared with my lawyer. I paid the amount via check, bank cleared check in February..It further states that I would receive my documents within 21 business days. Got a second notice in February to respond by March 15, 2024 and called my lawyer,. She Indicated it was a scam.. I wanted to advise the BBB that according to the lawyer several of her clients have been getting this “letter”. I don’t know if I can get my money back as when I called the *** number it “was closed”.

    Business Response

    Date: 03/04/2024

    Dear Valued Client,

    We are writing to inform you that your recent
    check for Our Service has been processed and will be refunded to you.

    The
    refund process may take a few days to complete, but you can expect your refund send between 7 to 10 business days.

    If
    you have any questions or concerns, please do not hesitate to contact us at.

    Sincerely,

    Property Records.

  • Initial Complaint

    Date:01/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a letter from Property Records claiming to provide a complete property profile and an additional copy the only document identifying me as a property owner usually called deed.
    Unfortunately, I paid the required fee of *******.
    I didn't know that I didn't need to pay a high fee to get a copy of my deed or any of the information that this company offered.
    I have learned this is a common practice to scam new property owners. I would like to share my experience and report this company for scamming people.

    Business Response

    Date: 02/01/2024

    Dear ****** *******

    We would like to inform you that the service we offer is
    entirely optional and should not be mistaken for a bill; thus, you are not
    obligated to make any payment. Should you opt to utilize our service and find
    it does not meet your satisfaction, we will issue a full refund.

    We are dedicated to ensuring transparency and clarity in all
    our communications with you. If this message raises any questions or if you
    require additional clarification regarding our optional service, please feel
    free to reach out to us.

    Thank you for contacting us.

    Customer Answer

    Date: 02/07/2024

     

    I require a refund of my ******* . My check was sent and cashed out on ********** ****** ****** 

    Thank you 

    ****** ******

    Business Response

    Date: 02/08/2024

    Dear *******

    We want to sincerely apologize for any misunderstanding you
    may have experienced with our service.

    We would like to confirm that we will be issuing a full
    refund whiting the next 7 to 10 days.

    We appreciate your patience and understanding in this matter.

    Thank you for your contacting us.

     

    Property Records.

  • Initial Complaint

    Date:01/02/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Advertised that they provide tax map data for home search. They do not provide this. False advertising. Contacted them three times. No result.

    Business Response

    Date: 01/18/2024

    This is not our business.  We do not provide this service nor do we advertise that we provide this service.  We are strictly a *********** local owned business that markets our own properties for sale or lease.  We have had no contact with complainant through phone, email or other means.  This is either a mistake or a scam.  The dispute doesn't even list our business name. 

Property Records is NOT a BBB Accredited Business.

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