Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with Rent with Integrity for lease of a property, **** ******** *****, ************ *** *****, from October 16th, 2023, until October 15th, 2024. As required by the contract, I advised the company that I would be vacating the property by the 15th. In fact, vacated on October 7th. I spent a week cleaning up the property in expectation of my departure and to ensure that I would have my security deposit returned. Rent with Integrity advised that it would take 30 days to process the refund. I was not aware that it was because the company automatically took that time to create a condition that would charge against the security deposit. For me, it turned out was a cleaning fee of $500.00.
  
  I learned this not by phone, but by certified mail, delivered to me on November 18th, 2024, more than 30 days after the ***** ** ******* ******* ******** requires me to receive the notice and make any claim against my security deposit. Additionally, the letter was sent with a partial payment of $1,695.00 and a statement that "The deposit and clearance of this check will be assumed to be confirmation of your acceptance of the above claim and closure of the matter." This meant that if I wanted to dispute their claim, I couldn't deposit the check.
  
  On November 21st, 2024, I sent a certified letter with the returned check, disputing the claim for both the ******* ******* violation and the cleaning fee. The certified letter was sent to Rent With Integrity, LLC, at ****** ************ ******* ************ ** ******, as per their instructions on their letter. I waited 30 days for their response before attempting contact either by phone or email. Although I have left messages with their office, in these 4 months, I have not received a response, and the business has failed to resolve this issue.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dishwasher has been clogged up for a month. The water stinks and it’s a leak from the pipes which causes the carpet to be wet. They say we had a complete furnished place the dryer doesn’t work been promising to replace. About a month the garbage disposal isn’t hooked up correctly because water is leaking under the sink between the sink being clogged up and the dishe washer filled with nasty stinking water my family can’t wash dishes and we’ve complained about a month water is still in the dish washer stinking and the same for under the sink it’s beginning to rot the floor boards under the sink plus it stink. They don’t want to fix anything

  Business Response

  Date: 01/16/2025

  The issue was reported to us on August 22, 2024. We sent ******* Appliance to repair the issue. The response from them was (Drain was stopped up, cleaned and cleared tested ok) Invoice attached

  The next time a work order was placed was Jan 5, 2025 ( Numerous leaks on drain under kitchen sink was the source of water
  "coming out of floor". Disposal was falling off of sink upon arrival &
  was clogged. Tenant stated that when dishwasher was in-use it
  would back up in sink & eventually floor by bedroom door was
  getting soaked. Leaks on drain pooling in cabinet running back along
  bottom plate to doorway. Repaired all leaks on drain & ran
  dishwasher twice. No water showing up & all is draining properly.) Invoice attached.

  No new work orders have been sent for the dishwasher.

  Please let me know if additional information is needed.

  Thank You