Complaints

This profile includes complaints for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CITY Furniture, Inc.

  6701 Hiatus Rd Tamarac, FL 33321-6406

  
• 

  CITY Furniture, Inc.

  18750 S Dixie Hwy Cutler Bay, FL 33157-6807

  
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  CITY Furniture, Inc.

  11249 Pines Blvd Pembroke Pines, FL 33026-4118

  
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  CITY Furniture, Inc.

  1500 NW 167th St North Miami Beach, FL 33169-5118

  
• 

  CITY Furniture, Inc.

  2655 NW Federal Hwy Stuart, FL 34994-9317

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  City furniture replaced this damaged table 3 times. Each time the new table was still damaged. They cancelled my deliveries twice, I missed 6 days of work for deliveries. The last time they came out to replace the table the delivery team unscrewed the top and when lifting the top Off of the legs the legs fell in and cracked 3 times in my BRAND NEW BUILT HOME. The home was built and closed on in February 2025. I was told a claim was submitted and I would be contacted in 24/48hours. Ive reached out multiple times. It has now been 3 weeks with zero resolution and not even a plan in place to replace my cracked tiles!!! I will be seeking an attorney at this point. AND the table is STILL damaged!

  

  Business Response

  Date: 04/26/2025

  City Furniture sincerely apologizes for the delay in following up regarding the guests home damage claim. It is never our intention to cause additional frustration or inconvenience, especially after the challenges already experienced.
  The guests concerns have been escalated, and we are actively reaching out to the appropriate department to request an urgent follow-up call as soon as possible. We understand the significance of the situation and the impact this has had on the guests brand-new home.
  Our team is committed to ensuring the matter is properly addressed, and a resolution plan will be communicated promptly.
  We truly appreciate the guests patience and understanding while we work to resolve this issue.

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23251191
  
  I am rejecting this response because: I have been told for over a month now this same response, with no goal or resolution plan. I was told there is no phone number to contact the department that deals with in home damages. I was told that I just need to wait for them to contact me but nobody has provided me with an accurate time frame! Ive been told ***** hours every time I call for the past month! I will not be waiting another month for a resolution.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 05/19/2025

  We sincerely apologize for the inconvenience the customer has experienced.We have reached out to the customer on 5/5/2025 and 5/13/2025 . Most recently, our In-Home Damage Manager spoke with the customer on 5/15/2025 to move the claim forward. At this time, we are waiting for the customer to confirm the tile name and measurements with their builder, which is necessary for our certified repair technician to verify and proceed with the appropriate repairs. The customer has been advised to email this information to ******************************************************************* so we can continue working toward a resolution. We remain committed to addressing this claim as quickly and thoroughly as possible.
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch in July 2023 for $4000 including what I thought was the extended warranty. After 1.5 years, the electric headrest broke. I called City, they scheduled a technician to fix it, paid $50 service fee, then was told that the vendor of the couch is discontinued and I will never get the part. In addition was told I didnt buy the premier warranty and there was nothing that could be done. At this point I have a broken couch and no path forward.

  

  Business Response

  Date: 04/28/2025

  We apologize for the inconvenience this situation has caused the customer. We contacted the manufacturer and were informed that they can provide the necessary parts for the power switch on the ******* ************* Recliner (SKU# ******). We spoke with the customer today to proceed with placing the parts order.
  Please note, as this is an overseas vendor, the estimated time of arrival (ETA) for the part is approximately 10 weeks. We will contact the customer as soon as the part is available to schedule a service appointment with a repair technician, who will install the part in the customer's home. Thank you for your patience in  this matter.

  Customer Answer

  Date: 05/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from Ashley/ City Furniture in March 2025. The associates told me that all of the furniture was available and moth is was on back order, that was a lie as I wont get my sofa until May. Anyways, we ordered a dining room table that came damaged the first time, they sent a tech to come out and fix and they couldnt fix the table so I had to get a replacement. The replacement came and again it was damaged. They sent out another technician and they sprayed paint and made it worse. Then the tech said that it was customer preference and that there was no damage. Another delivery was made. This time the table came with scratches and dents. When I spoke to the **** they called me a liar saying that this was part of the table. The would not replace nor would they give me a refund and pick up the table. After speaking to several ***** all calling me a liar and screaming at me nothing was resolved. I would absolutely never do business with them again. In a time when people are spending less, you have companies out here taking advantage of folks. All calls are recorded and I would love for someone to listen to them.

  

  Business Response

  Date: 04/23/2025

  We sincerely apologize for the inconvenience the customer has experienced regarding the delivery and condition of their furniture. We understand how frustrating delays and service issues can be, and we are truly sorry for the disruption this has caused.
  The console loveseat for the customers sectional was unfortunately on backorder, but we are pleased to confirm that it is currently scheduled for delivery on April 29, 2025.
  Regarding the dining table that arrived damaged and was subsequently exchanged, we attempted to reach the customer earlier today and were directed to their voicemail. After conducting a thorough review of the customers invoice and listening to the related service calls, we recognize that the situation was not handled to our standards, and we deeply regret any inconvenience caused.
  As a result, we have escalated this incident to upper management to ensure that the appropriate changes are made to improve our service and response moving forward.
  In an effort to make things right, we would like to offer the customer a $250 discount off their bill should they choose to keep the table in its current condition, as we understand they were not fully satisfied with the repairs performed. We value our customers and are committed to improving their experience with us.
  

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  First, I appreciate city furniture getting back to me, and listening to the service calls. I truly hope that additional training is done for those **** i interacted with as many other guests will leave disappointed if they dont. Remember that not everyone leaves a review, they simply wont return but will tell everyone about their bad experience.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 4th, we purchased a Sealy Ease Adjustable Base and mattress from ****** at the Clearwater store for a total of $3848.65 This included what was described as premium delivery, meaning the product would be delivered and set up in our home.However, on April 8th, two delivery personnel arrived with only half of the adjustable base and the mattress. Due to the incomplete delivery, they were forced to place the mattress directly on the floor and the half base against the wall. As of today12 days laterthe situation remains unchanged.Since the delivery, we have made multiple attempts to resolve this, including calls to customer service, the Clearwater store, and ****** directly. Despite repeated requests to speak with a manager, we received no resolution.On April 18th, ****** informed us that the base we purchased was no longer in stock and could not be fulfilled. He stated that our only option was a refund of the original purchase and to pay $1,400 for a newer version of the same adjustable basean unacceptable solution. When I expressed that this appeared to be a bait-and-switch tactic and not legally or ethically appropriate, he hung up on me. He later answered repeated calls but refused to let me speak to a manager.Eventually, someone named ***** (who would not provide his last name) offered a similar proposal: a refund and a new base for $2,100, which was even more than the previous offer. He said he might be able to adjust the price, but refused to give a commitment and directed me to send this email and call ************ for assistance.April 21st, ***** from escalation, stated I should file compliant with appropriate organizations.What I am asking for is simple:The delivery and setup of a complete Sealy Adjustable Base, as originally promised, at no additional cost.If the original model is unavailable, a comparable or upgraded model should be provided at the originally agreed price, without any further cost to us.order # ******

  

  Business Response

  Date: 04/22/2025

  We sincerely apologize for the inconvenience the customer experienced with their adjustable base purchase.The customer purchased the ** Ease 2.0 SPT Adjustable Head Base on 4/4/2025 (Invoice #******-50), along with a B Series Four *****" Plush Pillow Top Mattress (SKU: *****) on Invoice #******-50. Both items were delivered on 4/8/2025. Upon delivery, it was noted that the foot portion of the adjustable base was missing.
  Our customer service team contacted the sales department to address the issue. The showroom manager, *****, personally spoke with the customer and advised that this adjustable base model was on clearance and has  been discontinued. As a resolution, the customer was offered a full refund for the base upon return. Additionally, to help make up for the inconvenience, the showroom manager extended an offer for a discount on a new, updated base model. However, we are unable to cover the full cost of the replacement. We appreciate the customer's understanding .

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23232756

  I am rejecting this response because:

  
  The response does not provide anything that would represent a resolution to the problem. There is mention of some type of unspecified discount, but nothing of a tangible offer. Furthermore, there's nothing in that response that would justify additional customer cost. 

  Finally, ********************** has engaged in some sketchy sales tactics, bait and switch, which is both illegal and unethical.

  Please sent the remaining parts of the adjustable bed or replace it with a similar version of the same product. Please complete the setup process 

  I am rejecting this response because:
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/24/2025

  Thank you for taking the time to share the customers concerns we sincerely apologize for the frustration and inconvenience this situation has caused. We absolutely understand their disappointment, and we want to make sure were as clear and transparent as possible moving forward.
  At this time, we are able to offer the customer two options to resolve this matter:
  A full refund for the adjustable base, given the error with their order.
  A reselection for a different base model of their choosing from our current inventory.
  Additionally, please know that the showroom manager is willing to offer a discount on a new, updated base model should they decide to reselect this would be discussed directly with the showroom team to ensure the best possible accommodation is made for the customer.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23232756
  
  I am rejecting this response because:

  The second response says nothing more than the first response. Basically, we want to refund you for one item $586.00 and charge you ******* for a product of a similar version adjustable base. Please specify offer exact offer. Again a tangible resolution. . Bait and switch
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a piece of furniture from City Furniture on March 5th, 2025, and since then, Ive had at least five failed delivery attempts. Each time, the delivery has been postponed without a clear explanation or reliable follow-up.The most recent delivery was scheduled for tomorrow, and earlier today I called City Furniture to express my frustration and confirm we will not have any issues at this time. The sales representative confirmed the delivery for tomorrow and even noted my preference for a morning time slot.However, to my shock and disappointment, I just received a text message tonight saying that the delivery was canceled due to lack of confirmation. This is incredibly frustrating because I had already spoken to a representative and confirmed everything earlier ******** make matters worse, I received this message after business hours, so I can no longer speak to anyone to clarify or fix the issue.After more than a month of rescheduled deliveries, I am extremely disappointed and frustrated. Is this really how City Furniture treats customers?I expect my ******************** to be delivered tomorrow as scheduled and for this issue to be taken seriously.

  

  Business Response

  Date: 04/18/2025

  We apologize for any inconvenience and frustrations this has caused teh customer; It is never our intention to not fulfill our customer's Delivery.
  we have tried several times to reach out to the customers' condo to confirm the elevator reservation with no success causing the delivery to be cancelled.  
  We have scheduled the delivery fr 04/22 and the elevator is reserved and confirmed 

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the warranty for damages on my furniture. When I called to make a claim they said it was covered sent someone out and then the warranty claim was denied. I went to the store and the manager said to email him. He never responded. I then tried emailing city furniture directly. The email bounces back. I think people should know that this is the 3rd time I have purchased a warranty and the company just keeps your money. They always find a loop hole.

  

  Business Response

  Date: 04/18/2025

  After a thorough review of the guest's warranty claim, it has been determined that the damage in question resulted from water exposure. Unfortunately, water damage is not covered under the *************** Program, and as such, the claim must be respectfully denied in accordance with the terms and conditions of the protection plan.
  While the claim does not qualify for service, City Furniture values the guests continued loyalty and would like to extend a courtesy offer of 10% off the original purchase price toward a new replacement purchase, along with free Premium Delivery. Please note that this offer cannot be combined with any other promotional offer and cannot exceed 10% off the new invoice total.
  We understand the guests frustration and sincerely apologize for the inconvenience experienced. Should the guest wish to take advantage of the replacement offer they are welcomes to visit our showroom for further assistance on purchase. 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23219271
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a delivery to my home in *******; on 04-11-2025; we received 3 bar stools; 2 unassembled and on assembled. We open the assembled one and seen it was to high. We reached out to City Furniture immediately; was told we had to e-mail shipping and claims; and told we had to pay a restocking fee of ***** which we understood. We asked in our e-mail to exchanged for a shorter bar stool. Received an e-mail back today from ********************************************************** from **********************; **********************************************************************; phone ************. refusing to do the exchange for the smaller chairs. This over $700.00 spent for bar stools we can not use. I have never seen a company refuse to take back unused items for a smaller version. This is not good business.

  

  Business Response

  Date: 04/17/2025

  We are deeply sorry to hear about the issue the guest is experiencing. Unfortunately, based on the nature of the purchase being a domestic shipping order, our return policy states:
  "Once your order has been picked up by the shipping carrier from our CITY Furniture warehouse in CITY, we are unable to offer refunds or exchanges. Apart from what is specifically outlined in this Agreement, CITY Furniture does not provide any express or implied guarantees or warranties, including additional refund or exchange policies. This Agreement replaces any other refund or exchange policies that you may have received separately."
  We truly apologize for any inconvenience this may cause. 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23212755
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 04/23/2025

  We regret to learn that the customer did not have the experience we aspire to provide for all our customers. We make an effort to be clear and transparent about our policies  for domestic shipping orders. Please see the attached agreement to guidelines and expectations formed signed by the customer .

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As my attached letter states, our furniture we purchased in November 2023. The headrest on the sofa is discolored. City Furniture will not repair or replace. After less than a year and a half, the sofa was stained/discolored. I have attached pictures and included in the email I sent you earlier in the month and did not receive a reply (April 2nd). This is not acceptable. I have emailed City Furniture and have not received a reply from them either. I want my complaint posted so others don't get ripped off and they can be aware if the purchase the microfiber material (At $4,000 for the set) stains or discolors, City Furniture will not do ANYTHING to correct it. Also, ALL of the usb ports in the furniture do not work. Reported to CF in January. Back logged materials??? The ports still have not been replaced. No one has even contacted us. WE WILL NEVER AGAIN PURCHASE ANYTHING FROM CITY FURNITURE. And you can be sure we will tell everyone about our experience and how CF does not stand by their products.

  

  Business Response

  Date: 04/21/2025

  We regret that the customer did not receive the experience we strive to provide and appreciate the opportunity to address their concerns.
  Our team reached out to the customer on 4/21 and left a voicemail regarding their complaint. On 1/18/2025, a certified repair specialist visited the customers home to assess the issue with the *** outlets. Upon inspection, the technician confirmed the *** ports were defective and recommended a parts replacement.
  Parts orders were placed on 1/16 and again on 1/22 for the recliner, with an initial estimated arrival time of 12 weeks. After following up with the vendor, we were informed of a revised estimated arrival date of 5/16/2025.
  At this time, the customer has the option to wait for the parts to arrive or explore alternative solutions. The customer can contact us directly at ************ or via email at **************************************** so we can assist further. Thank you.
  

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/2/25, I purchased a mattress from City Furniture, which was delivered on 3/8. When I attempted to place it on the daybed, it was too widehanging over the edge by about 2 in, making it unusable. This was for an ****** property, and we had guests arriving in a matter of days. I contacted the customer support right away and explained the issue. I was advised that the mattress was defective due to the size and to file a claim. The claim was submitted same day, including photos of the mattress and the measurements, as requested. Due to the urgency of needing a usable mattress, I also called the store directly and explained the situation. A store *** suggested it would be faster to purchase a new mattress and not wait for the claim, so I followed their advice and bought a 2nd mattress, which was delivered next day. When I followed up with the company regarding the claim, I was told a tech would need to come out to inspect the mattress. The tech came on 4/10/25, but I was later informed that they did not take any measurements. I was escalated to a manager, who claimed the tech did take pictures and confirmed the mattress was defective. She stated they would proceed with an exchange, but I informed her I no longer needed the mattress and was requesting a refund instead. She said a refund was not part of their policy and could not assist further. Later that day, I spoke with another ***resentative who contradicted what she said, stating that no pictures or measurements were taken, and another tech would need to come out. I was also told it was incorrect for the previous *** to advise me to purchase a new mattress, but since I didnt have that in writing, they would not honor it. This process has been confusing, contradictory, and frustrating. Ive done everything the company asked, acted in good faith, and followed their own ***resentatives guidance. I am now left with an extra mattress I don't need, and I am requesting a refund for the original defective product.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Safety Concern Exploding Glass Table Purchased from City FurnitureI am writing about a serious safety incident involving a glass coffee table purchased from City Furniture approximately 30 months ago. The table is known as the *** table and is currently shown on the City Furniture website. On Saturday night, April5, 2025 , while we were asleep, we were startled awake by what sounded like someone shooting out our windows. Upon entering the living room, we discovered that our ***s tempered glass top had spontaneously exploded. . There were no items on the table, and the room was undisturbedyet the glass had exploded with such force that shards and slivers traveled up to 20 feet in all directions. See. Pictures. The photos attached illustrate the extent of the damage. The glass did not merely crack or fallit exploded, leaving razor-sharp fragments and a layer of silicate dust that has settled over furniture and flooring. This dust is hazardous to touch and difficult to remove safely. Thankfully, it did not explode a few hours earlier when we were 3 feet away from it watching television. While no one was injured, the situation could have easily resulted in serious harm.The glass experts with whom we have consulted have told us that a microscopic impurity in the glass (from manufacturing) can expand slowly over time and eventually trigger a sudden shattersometimes months or years after installation. We see that you are still selling the *** table but do not know if you are still sourcing it with tempered glass. If you are this table presents a significant safety risk to others.We are requesting that City Furniture take this matter seriously, investigate the manufacturing process, and take appropriate action.We are consulting with third parties concerning our next steps regarding our personal situation.****** *****

  

  Business Response

  Date: 04/11/2025

  We sincerely apologize for any inconvenience and frustration this may have caused.
  At this time, we were unable to locate the customers account using the telephone number and email address provided. To better assist, please have the customer respond with one of the following: their invoice number, full name, or the telephone number used at the time of purchase.
  Thank you for your cooperation, and we look forward to resolving this matter promptly.

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23185790
  
  I am rejecting this response because: I am told the  Mia Table was purchased under the account of ***** ************ . I bought the contents of Mr. ************ s condo unit under a separate bill of sale for $20,000 and was told all of the furniture was purchased by Mr. ************  from City Furniture in 2003. Since this is a product safety concern I have filed a notice with the ****************************. .  Since this is a serious product safety concern the fact that  I purchased it from Mr. ************ or it was purchased under one or more of *********************** is to whether it is a iCity Furniture may be selling a dangerous  product. The important thing  is  did City Furniture source and sell it. They will be asking you to come look at the tables  identifying marks and verify if City Furniture sold it. If not , then it is not your concern. An exploding glass table is a serious product safety concern. Had we and our company been in the room when it exploded we could have been blinded by the glass shards that penetrated our furniture. Please come and examine the table 
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/11/2025

  We were unable to locate the customers order using the information provided.
  To better assist and address the issue, please have the customer respond with their invoice number associated with the order. Once received, we will be happy to further assist.

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****