Complaints

This profile includes complaints for Workwise Compliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Workwise Compliance

  3031 N Rocky Point Dr W Ste 600 Tampa, FL 33607-5879

• 

  Workwise Compliance

  PO Box 20328 Tampa, FL 33622-0328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an LLC, in which I am the sole employee of. I was contacted by Personnel Concepts after I started my business, stating that I was required to have multiple posted forms in my place of business for NJ labor laws and employee wage documentation. On the calls with the sales representative, they asked if I had any employees, and I responded “no”. They still moved forward with sending me the documentation and charged me inappropriately. NJ law does not require these documents when there are no employees. I have already paid $318.26 in 2023. Accounts Receivable is now expecting me to pay $287.90 for documents that are not needed or required by law.
  

  Business Response

  Date: 04/07/2024

  We have reviewed this matter internally and have adjusted the
  account accordingly. We've cleared the outstanding balance on account number
  *********** through credit memo ********, resulting in a zero balance.

  Additionally, Personnel Concepts has submitted all information
  provided by the complainant, as well as all information on file for the
  company, to be removed from all future mail, phone calls, and emails. Please
  allow 6-8 weeks for mail suppression and 30 days for fax suppression due to
  campaigns already in process. If there are any additional addresses or phone
  numbers associated with the company, please contact Personnel Concepts’
  customer service department at 1-844-348-6924 to request the additional
  information to also be added to suppression.

  We apologize for any inconvenience caused and are here to assist
  you. Understanding your situation without any employees, we're happy to issue a
  refund. We've addressed this by issuing a credit memo of $318.25 for past
  products and adjusting your account balance to zero. Please allow 2-4 weeks for
  the refund processing. We regret any misunderstanding and appreciate your
  patience as we resolve this matter. Thank you

  Customer Answer

  Date: 04/08/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to be invoiced for an item and would pay the invoice if I wanted, he item. The company sent the item anyway and now refuses to take it back. The box is unopened, and I have offered to return it several times at my expense. Most recently I offered to pay them $150 to just leave me alone even though they defrauded me! They refuse to work with me or rectify the situation, please help!

  Business Response

  Date: 03/05/2024

  This matter has been reviewed internally and we have addressed the customer's complaint by taking necessary actions to adjust the outstanding balance on the account. In good faith, we have cleared the outstanding balance on account number *********** through credit memo ********, resulting in a zero balance.

  Additionally, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company to be removed from all future mail, phone calls, and email. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Conceptscustomer service department at ************** to request the additional information to also be added to suppression.

  According to our records, on December 5th, 2023, our representative spoke with a business contact who identified herself as the owner and confirmed her authority to make purchases for the business. Subsequently, our quality assurance team verified that all necessary approvals were obtained to process the order, including discussions on payment options, and ensured the customer's request for an invoice copy to be sent to the provided email address was fulfilled.
  

  We recognize that misunderstandings can happen. Our priority is to ensure customer satisfaction with our products, and we have agreed to the proposed settlements in order to achieve this goal. Thank you for giving us the chance to address this issue and find a resolution.

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving mail to ***************************. Incorrect first name. I am not an owner or manager. Mail is misleading in appearing to require purchase of posters with threat of fines for not purchasing. Suspicion of fraud here with mailing and PII.

  Business Response

  Date: 02/14/2024

  Thank you for bringing this matter to our attention. We will fully adhere to the request to cease contact by the business. We kindly request for you to provide complete address information in order for us to promptly fulfill the cease request.

  We apologize for the confusion caused by the mailing you received and for addressing it to the incorrect first name. Regarding the content of our mail, our goal is to provide valuable compliance resources and notify our audience of labor law posting requirements to support businesses in navigating complex regulatory requirements effectively. To that end, we regularly send out direct mail notifications about posting requirements,posting revisions, and law changes. Every advertisement includes a statement that we are a private company not affiliated with the government.

  We appreciate the opportunity to address your concerns. We will await the necessary details to fulfill the cease request.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have 4 agencies for which I ordered compliance posters in 2023 from Personnel Concepts. Without my knowledge and authorization, they have set up an account for us that they use to call me at least 2-3 times a week every week, 12 months a year to sell us additional posters. I have requested several times for them to cancel our account and they refuse to cancel and close our account. I had my last conversation with them this morning after their rep called trying to sell me posters and I advised her not to call any more and close our account, she insisted that she cannot do so and that I need to call customer service at ************ which I did, but the customer service rep was also very rude and said that she cannot close the account and once a company is registered with them, they will have to remain with them indefinitely. They are unprofessional and unethical company forcing businesses into unauthorized accounts and forcing them to buy their products.

  Business Response

  Date: 02/14/2024

  This matter has been reviewed internally and we have taken steps to resolve the complaint as requested to cease all future contacts and close the account a directed. Account number *********** currently reflect a $0 balance and has no pending orders.
  
  Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company to be removed from all future mail, phone calls, and email. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ************** or email us at ********************************************* to request the additional information to also be added to suppression.

  We apologize for any inconvenience caused. Our records indicate that your account was closed on 01/22/24 upon your request. We regret any miscommunication or frustration experienced during your interactions with our representatives. Your feedback is valuable to us, and we'll use it to improve our services. If you have any further concerns, please don't hesitate to contact.
  
  Thank you for the opportunity to review and comply to the customers request.

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I am writing to confirm that I have reviewed the business's response to Complaint ID ******** and find the resolution satisfactory in terms of the account closure.
  However, I feel it's important to reiterate that the process to close the account took nearly a year, which caused unnecessary frustration. Additionally, my previous requests to cease daily sales calls and unsolicited emails were not addressed, and interactions with all of their representatives were unprofessional and disrespectful.
  While I appreciate the confirmation of account closure provided to the Better Business Bureau, I hope this experience serves as an opportunity for the business to improve its communication and customer service practices to prevent similar issues in the future.
  
  Sincerely,
  
  Parisa Kom

• Initial Complaint

  Date:12/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company. After I placed my order, I received a call from *******************************. I told him we are a sole proprietorship with no employees. He told me he would cancel my order because we didnt require the poster for our business. He did send me an email with the Digital Advisor Program in the event I was interested.Several days after the call from ******************************* I received a second call from an employee to talk about my order. I told him I had already spoke with someone and that my order was cancelled. He said something must have been missed and to excuse his call.On 12/12/23 I received a third call from the company. I explained all of the above to him. He said the order was cancelled and that I would be removed from the autodial.Some hours later I received an email with a purchase order #, an advanced shipment # the details of the order, etc. I immediately emailed them back to let them know all of the information above and do not mail the order, do not bill me. Today I received a package from them via **** I did not open the package. I checked my bank account and it has been debited $16.52 by them. I called the bank to open a dispute. I email the company back to tell them I was going to report them to the BBB. I also called them but their number has a message stating they cannot take my call at this time. I feel I am being scammed. There is NO WAY I can talk to three different people, email them three times and leave them a VM and still get charged. Please help.

  Business Response

  Date: 12/29/2023

  We have reviewed this matter internally and have taken steps to honor the customers request and processed the requested refund.

  We have issued a credit on the account in the amount of $16.52,which will be refunded to the customers credit card ending ****. Credit confirmation number ******** for account ***********. Please anticipate a 2-5 days for the credit card refund due to the holiday.

  To resolve this matter in good faith, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company to be removed from all future mail, phone calls, and email. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ************** to request the additional information to also be added to suppression.

  Your feedback is invaluable to us, and we take this matter seriously. We assure you that we are not a scam, and steps are being taken to address the lapses in our communication and order fulfillment process.

  We regret any inconvenience you may have experienced. Thank you for the opportunity to address and resolve the issues raised in your complaint. 

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 21058150
  
  I am rejecting this response because:

  I contacted my bank on Tuesday, December 26, 2023. I asked them to open a dispute concerning the money that was taken from my account. They did; but in order to do so, they had to cancel the debit card ending in **** and assign me a new card. I don't think you will be able to refund the amount back to my bank account via the debit card ending on **** as it has been deactivated.

  Please mail a check in the amount of $16.52 made payable to ******************************* to PO Box 482, ********, **  63080.

  That will end this complaint.

  Sincerely,
  
  *******************************

  Business Response

  Date: 01/09/2024

  Thank you for inquiring about the refund status. Our records indicate that the refund of $16.52 to MC ending **** was successfully processed on 12/29/23. Additional confirmation details are as follows:

  Authorization Number: return
  Authorization Reference Code: **********
  Settlement Number: 181958

  Please verify the refund with your bank. Our records show the card had an expiration date of 12/31/23, and the refund was cleared before that. Feel free to reach out for further assistance.

  Best regards.

  Customer Answer

  Date: 01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Personnel concepts has been harassing me and my brother every year. They offered to send me updated posters for.our business and I informed them on a recorded line that I didn't want them and I would think about it. A representative from their company continued to call offered a discount to take the posters but without consent he had already mailed them to our business address. I told him we would be mailing them back because we were not interested. This company is such a scam they came up with every excuse to oush these posters upon us regardless of the countless anount of times we declined. The posters arrived to our home and I returned them to personnel concepts because I informed them that i would send them back. Once I returned them Personnel concepts took it upon themselves to mail them back to.our business address and at this point I gave them a call. I asked the representative why were the posters mailed back to us and she stated we were way past the window for returns. I did take the posters back to *** and returned them once again to personnel concepts. I was in utter disbelief because I said no in the first place and they mailed them to my address without my consent after I told them that I was returning the package. Now we're being harassed for a bill of charges that shoukd not have occurred in the first place. This company is pushy, dishonest, and will harass you until they get what is wanted and that is business owners money. If they don't straighten this out I will file a claim with my attorney against them

  Business Response

  Date: 11/08/2023

  This matter has been reviewed internally and we have taken steps to resolve the complaint as requested by the customer to adjust the billing and cease further contact by the business.

  To resolve this matter in good faith, we have removed the outstanding balance on the account via credit memo ********. Account number *********** now has a zero balance.

  Additionally, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company to be removed from all future mail, phone calls, and email. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Conceptscustomer service department at ************** to request the additional information to also be added to suppression.

  We value your feedback and take complaints seriously. Our ***************** team has reviewed the issue to prevent similar misunderstandings in the future.

  We are grateful for the chance to examine the complaint and fulfilled the customer's request.

  Best Regards

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Adlessia ******

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had a business relationship with Personnel Concepts since 2010 with them being our labor law compliance source. They call so frequently that we no longer accept calls that shows them on caller ID, with them telling us we need additional posters (at an additional cost). They started calling from unknown numbers to insure we will answer their calls, even though we are in compliance and repeatedly ask them not to call, all correspondence can be handled through the mail or email. With their annual subscription we are supposed to get any and all updates to our current posters. On August 16 2023 they called, spoke with my secretary and offered to send a full update, she agreed. Unbeknownst to her, they sent us a full set of 2023 posters (that we already had through our annual plan) with a bill for $362.17 - tracking #1Z74A5220328490789. When my secretary called them (asking "what the heck?") she was told this was per her order. She told them we already had all these *************** reply was "the return window has expired". Shortly after getting invoiced for the (replacement) set, we got our normal bill for our annual subscription of the **** posters. There were several emails sent back & forth (supporting documents), then on Oct. 9th they called to get payment resolved. I emailed their associate letting her know payment was going in the mail with a note to not contact us for any reason. The said associate called this morning from Spam-TOLL FREE ************. I had already told the associate that my secretary was not authorized to make those decisions without approval and DO NOT CONTACT US FOR ANY REASON. We opted to go with another company and do not wish to keep receiving their harassing phone calls, yet they keep calling.

  Business Response

  Date: 11/08/2023

  This matter has been reviewed internally and we have taken steps to resolve the complaint as requested to cease future contacts.
  
  Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company to be removed from all future mail, phone calls, and email. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ************** to request the additional information to also be added to suppression.
  
  We take responsibility for any miscommunication or lack of clarity regarding your recent order. It is essential to us that our customers have a transparent and seamless ordering process.
  Recognizing the potential for misunderstandings, we are committed to addressing and resolving this matter in accordance with the customer's request. We sincerely apologize for any inconvenience on this matter.
  
  Best Regards