Complaints

This profile includes complaints for Workwise Compliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Workwise Compliance

  3031 N Rocky Point Dr W Ste 600 Tampa, FL 33607-5879

• 

  Workwise Compliance

  PO Box 20328 Tampa, FL 33622-0328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send posters regarding employee rights, FLSA, work comp, etc. They insist you must purchase them or your business won't be compliant. This started at the 1st of the year. To which I insisted I DON'T want them & then they talked to an employee who doesn't have purchasing **************** say he told them "YES" and they sent them. Since then they've been emailing invoices trying to collect the money. Some of these come under completely different company names, but it's still the same invoice. I've refused to pay & now they've got a collection agency calling. So after I spoke to them last week, I called Personnel Concepts directly telling them I wanted to return them. To which they told me I'm outside by return window which was only 15 days. (Now the company has changed *************** extended the window to 30 days.) They then asked if I wanted them to check verification of the ******** said yes. They supposedly checked & came back on the line, telling me "Yes, he said he had purchasing authority" to which I told them he "Does Not" I then asked if I could hear this recorded call & of course they told me NO. So now since they are a much bigger company than us, (family owned 4 people shop) they are trying to tarnish our image by taking us to collections. So all I want is get this bill removed from Collections because this Company is praying on small businesses. Last but not least, I had double checked with my ******************* who told me these posters WERE NOT neccessary because they can be found on-line for FREE! Yet they continued to argue with me "Telling me they were a nessecity for every business".

  Business Response

  Date: 08/16/2024

  This matter has been reviewed internally, and we have taken the necessary steps to resolve the complaint as requested. We have adjusted the billing,ceased further contact from our business, and removed the account from any collection efforts.

  To resolve this matter in good faith, we have cleared the outstanding balance on the account through credit memo CM56097060. Account number ******** now reflects a zero balance. We have also notified the collection agency to close the account and ensure there is no impact on your credit score.

  We have submitted all the information provided by you, as well as all information on file, to have your company removed from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at ************** to request that the additional information be added to the suppression list.

  Thank you for bringing your concerns to our attention. We take all feedback seriously and aim to address each of your points thoroughly.

  Unauthorized Order Placement: Our sales agent contacted your business on 03/11/24, seeking to speak with a specific decision-maker who had previously worked with us. The representative we spoke with confirmed they were authorized to assist with purchases and approved the order. Our agents are required to adhere to our quality assurance guidelines, which mandate confirmation of purchasing authority before processing any orders. Any deviation from these guidelines results in disciplinary action, up to and including termination.

  Invoicing and Collection Concerns: We understand your confusion regarding the invoicing. Since June 2024, we have undergone a rebranding and implemented several policy changes to enhance the customer experience, including extending our return policy to 30 days. Unfortunately,the order in question falls outside of this extended return period.

  Necessity of Posters and Compliance Services: While it is true that government notices and forms are available for free, businesses are responsible for ensuring these notices are properly displayed and updated regularly. Our products and subscription services provide peace of mind by offering fine reimbursement guarantees and automatic updates for major regulatory changes. These services are designed to help businesses like yours avoid the burden of constantly monitoring multiple government sites, ensuring that you always have the most current information readily available.

  We value your business and are committed to resolving this situation by complying with the requested settlement. Thank you for the opportunity to address your concerns.

  Customer Answer

  Date: 08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered labor law posters from this company that was originally listed as roughly $20. Received a call confirming mailing address/employees/etc. They insisted on paying by credit card, and gave me a total of nearly $400.00. I asked for an invoice for this rather than giving any credit card information - they sent one later on showing they had added "membership fees" and subscription without permission. I have emailed and called several times to get this corrected, and received only a response of "this was authorized" when I did not authorize a membership/subscription.

  Business Response

  Date: 08/06/2024

  We have reviewed your account and the concerns you've raised. We have issued credit memo CM56096662 for the balance of your order. Account ******** currently has a zero balance. You are not obligated to keep the items, and a return is not necessary.

  To resolve this matter in good faith, we have submitted all information provided by you, as well as all information on file, to have your company removed from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with your company, please contact our customer service department at ************** to request that the additional information be added to the suppression list.

  We are sorry to hear about your recent negative experience with our company. Our agents are required to follow strict quality assurance guidelines to ensure proper approvals are obtained from an authorized purchaser prior to placing any order. Failure to comply with these guidelines can result in disciplinary action up to and including termination.

  Thank you for bringing this matter to our attention. We apologize for any inconvenience this may have caused and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a dba earlier this year. A month or two later I got a mailer from workwise compliance. Being I just created a dba their name looked important and I thaught they were affiliated we state or federal government. I wrote on the mailer that I was Sole proprietor and no employees. Not requesting and posters or checking any boxes. They called multiple times. I answered one day and could understand the rep bc of his accent. I asked to be called back so I could understand better. Monday July 8 *******pm I received a call and the rep said the call was being recordered. He stated I requested posters. I told him I did not and what I wrote on the mailer. He stated I needed the digital copy for *****. I told him I was not paying for something over the phone for something I didn't need. Posters are free online. I arrive home from vacation and find a box on my porch and a invoice in my email. I tried returning it to the *** store to return to sender and they wouldn't take it. I then called billing. The lady immediately cut me off and was extremely rude and would not let me get a word in. She stated I requested it and that they had a copy of my mailer on file. I asked for her to please send it to my email so I could see where I requested these posters and she didn't send it. I asked for a return label and she said we don't do that and I needed to pay the invoice. This company's business practices are underhanded and decitful.

  Business Response

  Date: 07/22/2024

  We have thoroughly reviewed the matter internally and have taken corrective action. Credit memo CM56096184 has been issued to zero out the balance on your account. You will not be required to make any payments for the posters or return any products. Account ******** currently has a zero balance.

  To resolve this matter in good faith, we have submitted all information provided by the complainant, as well as all information on file, for the company to be removed from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact our customer service department at ************** to request that the additional information be added to the suppression list.

  We are committed to providing a positive experience for our customers and regret that we did not meet your expectations in this instance. Your feedback is invaluable, and we will use it to improve our processes and communication.

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.

  Thank you for the opportunity to address the issue.

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a sales flyer in the mail about mandatory labor law posters and mailed a check for $17.01 for a small laminated comprehensive poster for our small family business. The check was cashed, I received no poster, yet received a bill for almost $200 for "digital" posters, which I did not order or need. I emailed a complaint to the company and never heard back. Now the company is calling for payment, claiming that I missed the 15 day "return" window and that my husband had okayed the "digital" version "for one ninety five" on a confirmation phone call. He recalls the phone call but never okayed any additional charges because he always checks with me first before that kind of purchase. The company claims that they emailed the digital version to my email address after that supposed phone conversation. I double checked my email and found absolutely nothing from that company except the fraudulent invoice. The company rep called today, saying the invoice was 57 days overdue, mentioned the expense of a lawsuit and lectured me on being financially responsible for things a company orders. She read me a supposed transcript of the conversation with my husband. I had her on speaker phone and my husband disagreed with the transcript. He was emphatic that he had not agreed to the digital version. I would like to never hear from these people again, even if I lose $17.01. They insist they are legitimate but they certainly aren't ethical. Bait someone to purchase something based on fear (OSHA fines for not having the posters), switch, lie, fail to deliver, then threaten - that's no way to run a business.

  Business Response

  Date: 06/26/2024

  We have reviewed this matter internally and have taken steps to resolve the customers complaint. We have adjusted the billing, ceased further contact, and removed the account from collection efforts.

  To resolve this in good faith, we have issued a credit memo (CM56095413) to clear the outstanding balance. Additionally, we are refunding the $17.01 payment made on the order. Account number ******** now has a zero balance. Please allow 2-4 weeks for the refund to process.

  Personnel Concepts has submitted all the information provided by the complainant, as well as all relevant information on file, to ensure the company is removed from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in progress. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ************** to request the addition of this information to the suppression list.

  We want to share that we monitor and record all calls for training purposes. Our quality control team ensures every sales representative follows strict guidelines. They must get proper approval from an authorized purchaser before placing any order. If these guidelines aren't followed, it can lead to disciplinary action, including termination.

  We apologize for any inconvenience this may have caused. Our aim is to ensure a smooth and satisfactory experience for all our customers, and we regret that we did not meet your expectations in this instance.
  Thank you for the opportunity to correct the issue.

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered labor law posters ONLY 1/1/2024. Then in March I start getting hounded by sales guys trying to sell me Employee Training Modules as well. This company is supposed to be the experts on compliance, not me, so I am on the phone with sales for a very long time trying to determine whether my very small business (4 employees) has any legal obligation to provide these training modules or any reason to purchase them. The sales guy is very persistent but eventually offers me all the modules at one low price but he didn't know the exact price. I told him that I needed to check and see if it was actually required, and then check with my finance department before I could get authorization to buy them. He got so far as to ask how we pay for things like this and I told him Mastercard, but did not give him the number because I never agreed to purchase anything, it required more investigation. Fast forward to April 8th my email receives a reminder to pay $377.79. I have confirmed with "*******" from the company that I never received any type of order confirmation or acknowledgement, nor did I ever receive ANY PRODUCT or Means by which to access any product. They are still sending me to collections despite knowing full well that I never needed whatever this product was supposed to be, and also knowing I never even received the product. They also know and understand I usually pay with credit card but never gave the credit card number, on purpose, because I didn't want the product. They went a head and sent an invoice anyway and didn't even bother to send any product for the money they are demanding of me still,

  Business Response

  Date: 06/26/2024

  We have reviewed this matter internally and taken steps to resolve the customers complaint by adjusting the billing and ceasing further contact. To address this matter promptly and effectively, we have issued a credit memo (CM56095414) to clear the outstanding balance. Account number ******** now has a zero balance.

  Personnel Concepts has submitted all the information provided by the complainant, as well as all relevant information on file, to ensure the company is removed from all future mail,phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in progress. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ************** to request the addition of this information to the suppression list.

  Our digital products, like the interactive module hosted by Virtual Assistant ****, are delivered via email,similar to how the invoice was sent. This module guides users to workplace compliance solutions, such as forms, notices, checklists, online employee training,and digital compliance guides. While not mandatory, it serves as a good faith compliance tool for your business.

  Please accept our apologies for any inconvenience caused. Thank you for the opportunity to address this issue. We are committed to ensuring your satisfaction moving forward.

  Customer Answer

  Date: 07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a volunteer bookkeeper at our church, who for years, was unfortunately paying Personnel Concepts for labor law posters that are available online for free. I took over the church accounting in May of 2023, and I received one of their invoices. I knew that their invoice was simply a solicitation and threw it away. Sometime later, the church secretary told me that Personnel Concepts was calling asking for the old bookkeeper that used to order from them. Our secretary told them that person was no longer at the church. So, they started pushing her to order labor posters to stay in compliance with Florida Labor Laws. She told them that we had downloaded the required labor law posters for free and asked the caller not to call anymore. She said they were very pushy with her. I told her to tell them if they called back again to tell them to put us on their Do not call list. That did not stop them from calling. One day I answered the phone and again told the representative that we did not need their posters, and to put us on their DO NOT Call list. Today was the last straw. Our secretary phoned me and told me that they had just called the office. She again told them we did not want their labor posters and to please quit calling. The Personnel Concepts person said someone in our Church had better order the posters to be complying with labor laws. I attached our phone log that shows the local Florida number they call from. Although they have been calling for months, I could only get the last 90 days from our phone service provider, and it proves that they have called 8 times in 90 days. We are tired of their repeated calls to push their products that we have NO use for. Please get involved and tell them to cease and desist contacting us.

  Business Response

  Date: 06/13/2024

  This matter has been reviewed internally, and we have taken the necessary actions to resolve the complaint by ceasing any future contact from the business, as requested by the customer.

  To resolve this matter in good faith, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file, for the company to be removed from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ************** to request the additional information to be added to the suppression list.

  Although government notices and forms are free, businesses must ensure they are properly displayed and updated on time. Our posters and subscriptions offer fine reimbursement guarantees and automatic update notifications, eliminating the need for businesses to monitor multiple government websites and ensuring they always have the latest information.

  We sincerely apologize for the inconvenience and frustration you have experienced with our repeated calls. Your feedback is very important to us.

  Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to rectify this situation.

• Initial Complaint

  Date:05/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders with Personnel Concepts on 04/18/2024. My card was charged. Then my card was charged again for $73.94 on April 26, 2024 which does not match the amounts of either order. The original charges were gone. The new pending charge for a random amount was taken off by my bank on 05/01/2024. I called Personnel Concepts at ************ multiple times and on 05.01.2024 and finally spoke to someone at *****am. She can see my account but no order. I can see the order but cant cancel it. She refused to delete the orders and said I can place another order with her but that doesnt mean the original order wont be charged again because she cant see it. She said I created my account on April 29th and there is no order. Clearly the screenshots attached show I created the account and placed the order on April 18th, 2024. The status has been processing ever since. I cant delete the order but Im supposed to be okay with continuing to be charged randomly for different amounts with no notice and still not receive either order for an undisclosed/ unknown amount of time. The company provided no resolution. As of today I do not have any pending charges but I want verification that the order has been canceled since no one can tell me when their system is going to charge me again for products that arent shipping nor can they tell me amount is going to be charged. They should at the very least be required to post that their website ordering is not working and disable it. The expectation that you place an order for a product that will not be shipped in a reasonable amount of time and you will be charged multiple times at random is not acceptable. Neither is saying but dont worry because it will fall of your statement eventually. The lady was rude and the ONLY "solution" she provided was for me to place another order with her and pay for it leaving the existing orders as processing. Clearly that is not a solution. I would like the orders canceled and the account deleted.

  Business Response

  Date: 05/16/2024

  We have reviewed this matter internally and have adjusted your account accordingly. The outstanding balance on account number ******** has been cleared through credit memos, bringing the account to a zero balance. The credit confirmation numbers are CM56094284 for $39.39 and CM56094285 for $72.45. Additionally, we have closed the related accounts in our system as you requested.

  Personnel Concepts has processed all information provided by the complainant and cross-referenced it with our company records to ensure removal from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with the company,please contact Personnel Concepts customer service department at ************** to have them included in the suppression list.

  Upon reviewing your account, we discovered there were two separate accounts based on the information provided, which likely caused the confusion.We have located the disputed orders and created credit memos for both to bring the account balance to zero.

  We understand there were multiple addresses provided, which may have contributed to this mix-up. As mentioned, there were no charges on the account and it currently reflects a zero balance.

  Rest assured, the orders have been canceled, and there will be no further charges. We apologize for any distress this situation has caused and appreciate your patience as we resolved it.

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business has not attempted to resolve the dispute. I was told they had my credit card on file from my purchase, so they billed more items to it. I was past their "15 day" deadline to dispute. I was told there is NO one in a supervisory capacity who could help me. Nasty gentleman transferred me to his peer. Refused to play recorded call for me to listen. Charged me $5400 after I paid $1097 online.

  Business Response

  Date: 05/07/2024

  We have reviewed this matter internally and agreed to the desired settlement from the complainant. To resolve this matter in good faith, we have issued a credit for account ******** in the amount requested of $1,097.00. Credit confirmation number CM56094106. We will be refunding the same amount back to the customer. Please allow 2-4 weeks for refund processing.

  Furthermore,Personnel Concepts has processed all information provided by the complainant and cross-referenced it with our company records to ensure removal from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with the company,please contact Personnel Concepts customer service department at ************** to have them included in the suppression list.

  We would like to share that our calls are monitored and recorded by our quality control team for training purposes. Our sales representatives undergo rigorous training and adhere to quality assurance guidelines to ensure that orders are placed with proper authorization from designated purchasers. Failure to comply with these guidelines may result in disciplinary measures, including termination.

  We're sorry for any misunderstandings and for the recent experience you had with our team members. Rest assured, we're taking immediate steps to address this. Our primary objective is to uphold customer satisfaction with our products. We appreciate the opportunity to address this matter and have processed the settlement request. Thank you for your cooperation.

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A former director for the business purchased posters from the company in 2020 and we have been receiving letters for the last 4 years that attempt to scare us into purchasing more posters. The language used in these letters is alarming and I could see how many businesses might think they are legally binding, although at the bottom they acknowledge that the letter is for solicitation for the purchase of goods or services only.I wish to stop receiving these letters as I have asked over the phone with the company multiple times.

  Business Response

  Date: 05/07/2024

  This matter has been reviewed internally, and we have taken steps to resolve the complaint as requested by the customer to cease further contact by the business.

  Additionally, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company, to be removed from all future mail, phone calls, and email. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process. If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ************** to request the additional information to also be added to suppression.

  Thank you for bringing your concerns to our attention. We understand the importance of clarifying any misunderstandings. As mentioned in the complaint, we acknowledge that our mailers include a statement indicating that the letter is a solicitation. Additionally, we want to emphasize that we are a private company and are not affiliated with any government agency. This distinction is made in all of our mail advertisements.

  We apologize for any confusion and inconvenience caused and thank you for the opportunity to address the complaint.

   

  
  

  Customer Answer

  Date: 05/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business called to sell a service. the employee that answered the phone specifically said that she did not have payment and that would be another employee that needed to handle that. customer service rep kept pushing and used verbiage to confuse employee into "agreeing" to something she was not authorized to do. Called business to sort out the confusion. They said that they have the call recorded but will not let me hear the call to confirm that said employee authorized the order. Company would also not let us return the product or refused me to speak to a supervisor.

  Business Response

  Date: 04/17/2024

  This matter has undergone internal review, and we have taken the necessary steps to address the customer's complaint by adjusting the outstanding balance on their account. In a gesture of goodwill, we have cleared the outstanding balance on account number *********** through credit memo ******** for the amount of $447.30, resulting in a zero balance.
  
  Furthermore,Personnel Concepts has processed all information provided by the complainant and cross-referenced it with our company records to ensure removal from all future mail, phone calls, and emails. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to ongoing campaigns. If there are any additional addresses or phone numbers associated with the company,please contact Personnel Concepts customer service department at ************** to have them included in the suppression list.

  It's important to note that all our calls are monitored and recorded by our quality control team for training purposes. Our sales representatives undergo comprehensive training and adhere to QA guidelines, ensuring proper approvals are obtained from authorized purchasers before placing any orders. Failure to comply with these guidelines may result in disciplinary action, up to and including termination.

  We understand that misunderstandings can occur, and our priority is to ensure customer satisfaction with our products. We have agreed to the proposed settlements to achieve this goal. Thank you for allowing us the opportunity to address this issue and reach a resolution.