Reviews

Review Details

• Review fromTroy A

  Date: 12/12/2023

  1 star
  I booked a couple nights stay at this hotel to start a week vacation. The casino floor management was so unprofessional, I was ask to leave the property, I said I will be glad to leave as soon as I get my belongings out of my room. Then they were like, ohh your staying here at the hotel, why don’t you just go upstairs, after I was complaining about a cocktail waitress take $100 bill and never bringing my drinks and change from ordering a beer. I am an Icon level gambler at the Hardrock and elite level at all casino’s. I asked the supervisor to just watch the videos and was told, we don’t spend the wasted time for people like me. I said ok, I walked upto my room, grabbed my things, walked out to valet had my car brought around, and I left and won’t be back. This is from a customer that spends hundreds of thousands at casinos every year.
  
  
  
  
  

• Review fromAntonio M

  Date: 11/18/2023

  1 star
  Had 500 dollars swiped off my slot machine that I was playing went to the security lost and found they ran cameras back seen who took my money all they could say was you have to be more careful also they saw the couple change in my chips for cash also they stated they had exited on the orient road side of casino didnt replace my money or anything even though the money was stolen on their premises please be aware that they only care about you spending or losing your money

• Review fromWilliam K.

  Date: 10/07/2023

  3 stars
  Well i don't like the way i been treated I whent to the ****** to exchange **** change and thay refuzed to do so this *** happen to me the last 3 times i been there thay refused to take us currency from me as if my money is no good that has affected me badly also has stoped me from being able to play the slots i feel discriminated because they were exchanging every one else's Money but not mine

• Review fromWilliam D

  Date: 09/16/2023

  1 star
  Worst customer service ever. We have never been treated so poorly for the thousands we spend here. And we were illegally actually told by casino host (Davis) we weren't losing enough money. Reached out to every level of management and it keeps getting ignored at every level. I have spoken with gaming commission who also did nothing but tell me the director of player development would contact me today.....not a word. Next step is contacting seminole tribe directly, then I will be getting the state involved. Looking Into a lawyer for possible discrimination lawsuit since it keeps getting ignored. They treat their winners like garbage and prey on people less fortunate. This is not loser remorse either hit around 35k this year. WORST CASINO EVER! SAVE YOUR MONEY FOR A TRIP TO VEGAS, YOU'LL ATLEAST BE TREATED THE HIGH LEVEL PLAYERS SHOULD BE TREATED

• Review fromGarrion G

  Date: 06/30/2023

  1 star
  I never been this embarrassed in my life.I ordered a Uber to the casino around 330 am cause I was tired of sleeping. Got there played 2games met a woman at ones of the games. I was playing at she got us some drinks. Then next thing I know here comes the security. They ask for my id and I said why in he told me that the head of security said I had been there drinking all day and I had nearly just got there only had one drink didn't know who he thought I was. But I gave him my id to show him he got the wrong person.so they they tell me I can stay but can't drink. Tried to talk to ***** the boss of the head security I guess. So then the police get involved and they tell me that I'm right the just recommend that I leave. So I had to call a Uber back to pick me up at ****am and I just got there at 330am.. I never been racial profile like this in my life by black person. I came to Tampa for one day to join a union in this the thanks. I would like official apology and my money back

• Review fromMelanie M

  Date: 06/22/2023

  1 star

  Melanie M

  Date: 06/22/2023

  Worst customer service! As a matter of fact I received no service so I’m not sure I can say how bad the service is and unfortunately it’s not the first time and won’t be the last! I was in a section for two or more hours at a time and did not see or hear a cocktail server and the other guests said the same. I think that they should invest in a soda machine, water and coffee stations for patrons to self serve their drinks. After this occurring numerous times, I definitely would drive 8 hours to Biloxi, MS with better comps and free play to go along with their amazing customer service.

  Seminole Hard Rock Hotel & Casino Tampa

  Date: 06/24/2023

  Hello *******--

  
  

  We are very disappointed to hear about your experience. 

  
  

  We strive to give all our our guests a great experience with amplified service and it sounds as if we've missed our mark.   

  
  

  We will share your feedback with our ******************* so we can improve all of our guests experiences.

  
  

  Thank you for bringing this to our attention.  We hope that you will join us again.

• Review fromDon B

  Date: 05/15/2023

  1 star

  Don B

  Date: 05/15/2023

  WORST CUSTOMER SERVICE EVER!First of all, Ill admit that I messed up my reservations. Upon driving about 8 hours to get to the Seminole Hard Rock ************************************************ I was trying to check in and was informed that my reservation was for the Hollywood location, not Tampa. Again, my fault! The front desk told me the hotel had no room for my reservation, but for $399 I could check in with a new reservation. Let me get this rightyou dont have any rooms available, but for $399 I could get a room. I just drove 8 hours because the hotel offered me a complimentary roomyou have rooms you will let me have for $399but, you dont have a complimentary room! My business was important when you sent me the invitation, but now it is not important. Keeping in mind, that I made the error in setting up the reservation! Let me remind you of the old saying, The customer is always right even when the customer is wrong! I was then told that I could wait until 9pm to see if there are any cancellations. I might get a room, but it would be first come, first served. So no guarantee of a room! I called the phone number from the offer they sent to me and accomplished nothing. I asked to speak to her supervisor and she repeated put me on hold and each time denied me to speak to her supervisor. Then I tried the host in the casino host office and still accomplished nothing they texted me back and told me the hotel and their offsite hotels did not have anything available. Again, texted a response not important to attempt to satisfy a customer with a personal phone call. There was not a special event going on and it was a Wednesday night not extremely busy! This is one of the worst attempt at no customer service Ive ever been experienced. I tried to negotiate something between complimentary and $399 for a room, but it was $399 or the highway. They allowed me to take the highway my business was not that important to them.

  Seminole Hard Rock Hotel & Casino Tampa

  Date: 05/31/2023

  I spoke with *** ***** today and offered him a complimentary for a future date.  He will reach out when he is ready to book.

• Review fromCraig B

  Date: 04/16/2023

  1 star
  **** OFF Table games, the dealer got ******************* 4 times in a row and 20 and 19 the next 6 hands. The ***** Holdem Table Games are also RIPOFFs, this place needs to be regulated. THIS CASINO DONT PAYOUT.....BEWARE,,,,,They are the only casino in town with no competition. Please just observe the ******************* and ***** Holdem Tables the dealer will win 15 out of 20.....or PUSH.

• Review fromThomas H

  Date: 02/02/2023

  1 star
  Scam!!!! No benefit to having this place in Tampa. Not a fan at all.

• Review fromPhil P

  Date: 11/11/2022

  1 star
  Great and fun place until they ban you for winning. How can I cheat on an electronic roulette machine? Youve got to be kidding. Lifetime ban for all of hard rocks??