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Business Profile

Collections Agencies

Bell Subrogation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Bell Subrogation Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bell Subrogation Services has 3 locations, listed below.

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bell LLC has been calling me about an accident that happened in April. They claim I didn't have insurance when I did have insurance, and showed the officer my insurance. I have got in contact with a lawyer and they wanted to know what Bell LLC was actually asking of me. I called them and asked about the information my lawyer requested and they did not respond. I have received no letter, just phonecalls.This business is shady and I'll have to look into them being investigated. I don't like being scammed.

    • Initial Complaint

      Date:08/10/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter dated 8/01/2022 from ****, LLC Subrogation Recovery Services, **** File #XXXXXXXXXX Re: Suspension Request. The letter states "in regards to the accident you and/or your vehicle were involved in on 3/25/2022". The attached letter details:
      Our Insured: Juan Hernandez
      Adverse Owner: ***** ********
      Adverse Driver: ***** *******
      Driver's License #: BXXXXXXXXXXXX
      Claim #: *********
      Vehicle Tag #: ******
      Date of Birth: 9/30/1991
      Loss Location: ******* **
      State Farm - ************
      ***************************************************************************************
      Bell LLC is requesting $3,833.44 for damage to the insured automobile.
      ***************************************************************************************
      LISTED ADVERSE OWNER: ***** ******** HAS NOT DRIVEN FOR SEVERAL YEARS AND WAS OUT OF STATE 3/20/2022 THROUGH 4/08/2022.
      ***************************************************************************************
      LISTED ADVERSE DRIVER: ***** ******* IS UNKNOWN TO LISTED ADVERSE OWNER: ***** ********
      ***************************************************************************************
      VEHICLE OWNED BY LISTED ADVERSE OWNER WAS PARKED IN OWNER'S DRIVEWAY FROM 3/20/2022 THROUGH 4/08/2022...THUS WAS UNABLE TO HAVE BEEN INVOLVED IN AN ACCIDENT 3/25/2022
      **************************************************************************************

    • Initial Complaint

      Date:08/05/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to contact them again. And they are not answering the phone and refuse to do payment agreement. Tried to do live chat and keep getting told agents are not available

    • Initial Complaint

      Date:08/05/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According to the letter I received, on 523/22 I supposedly was in a car accident and I owe ********* Mutual $10,000. The collection company is Bell subrogation services. It says that if I do not respond to this letter that they would suspend my license. I was never in a car accident on May 23rd of 2022. And the letter looks like a mass distribution letter. How can they threaten to take away my driver's license?

    • Initial Complaint

      Date:08/04/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been contacted over and over by Bell Subrogation, despite providing them everything they've asked for. We had owned a vehicle and sold it to a dealer. Apparently the person who bought the vehicle from the dealer had an accident in it. We were told that we were financial responsible for the accident, despite the fact that we hadn't owned the car for 6 months at the time of the accident. We had our insurance company submit paperwork proving we were not responsible and did not own the vehicle any longer. The calls did not stop. Bell Subrogation called many more times and we explained we didn't own the car over and over. We had one representative tell us in a threatening manner "We're gonna keep calling you!" After nearly 2 months of harassment via phone calls, I found their phone number online and called them and demanded to talk to a supervisor. I was directed to someone named Angelica. She said she would deal this. We wonder if it will actually resolved. We are tired from this constant harassment.

      Customer Answer

      Date: 09/23/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

       

      Yes, they have stopped calling and harassing us.



      Sincerely,

      *********************

    Bell Subrogation Services is NOT a BBB Accredited Business.

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