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Business Profile

Collections Agencies

Bell Subrogation Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bell Subrogation Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bell Subrogation Services has 3 locations, listed below.

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    Customer Complaints Summary

    • 35 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/17/2023 My son 17 yrs old now but 16 yrs old at the time was hit by the driver of a vehicle who has statefarm insurance. Bell Subrogation has been calling me wanting me to make payments so they can recoup whatever was paid. I have told them repeatedly to stop calling and harassing me and I was told they would not stop and would continue with the phone calls. I have blocked numbers and they call from other numbers.

    • Initial Complaint

      Date:08/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is claiming that they filed a claim with my insurance company and it was denied. My insurance company has zero records of claims from them or Statefarm. I have spoken with ****** and another rep at this company more than once and they still have not properly submitted the information and now threatening to take my license. This company has harassed me for months and threatens to suspend your license when they don't do their due diligence nor file their claims properly. The ENTIRE staff is rude, over talks you and hangs ** in your face when you try to resolve the issues. I would not use this company to handle any collections or business on my behalf because you won't get great results. Very upsetting dealing with them. Even the Director is ****, over talks, hangs up on you and has no sense of urgency. I am filing a complaint with the BBB. No company should be able to operate in such a way. You should not be in jeopardy of losing your license because this company can't conduct business properly.

    • Initial Complaint

      Date:07/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted via mail about an automobile accident back in 2022 that I had never been involved in. This company claimed to be an insurance company trying to collect $3551.40 from me in regards to this automobile accident. I called the company back on their toll free number ************ and spoke to a representative named *******. I explained to him I have never been in an accident with my car, which is a 2008 silver acadia and I am disputing the validity of this claim. He told me he would check to make sure that they had the correct *********************** and went to put me on hold, then completely hung up the line. I called back several times and it continued to send me to a voicemail of *************************** who I never even spoke to originally. I left a voicemail and have not heard back yet. I believe this company is trying to scam me into paying for something I have never been involved it.

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They insist I owe money for an accident I was not in. They continue to harass me with calls and letters. I have called them several times and they promise to close the file, but the harassment continues. Their Bell #********* and they want me to pay $1620.28

    • Initial Complaint

      Date:03/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bell came after me for an accident I had gotten into in a friends vehicle from 10/2021. I was unaware the vehicle I was driving didnt have insurance. In the *************** the owner of the vehicle is responsible. I am not the owner and Ive been getting threatened to have my license suspended if I dont pay the $4000 theyre wanting me to pay. Every representative *** spoken to has been very rude and demanding and very unprofessional. They switched my case worker without notifying me and when I brought up what the old case worker had told me I was told I wish you would stop referring to him he does not work here anymore if I was told something by someone else that worked for that company. I have every right to pass it on considering youre taking money from me. They harass me on the day the payment is due. They dont care about any hardships you have going on. If you pay double your payment for the month they expect you to continue paying the next month. No exceptions. They havent even tried to go for the owner of the vehicle and they havent even sent mail to my address. If they were legit wouldnt they know I live in ****** and not Virginia considering the accident happened in ******? They dont know anything about me other then what my old license showed. The business is poor and shouldve been shut down years ago. I have given them over **** so far. In a span of 3 months. Money I couldve put ten towards more important things then a scam. I attached the original letter sent. The emailed pdf of the contract they wanted me to sign, which I never signed but theyre still after me, and the most recent voicemail they had left me regarding my payment. I can provide the receipts via email since I havent been receiving them. My family in Virginia has been receiving them to their address.

    • Initial Complaint

      Date:01/09/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Belll's sublugation continuously calling me threatening me saying that my license will be suspended if I don't pay $25,000 in property damage as the letter stated that they sent me now they calling me saying it's it's bodily injury I have spoken to the second parties insurance company they paid for those damages and my insurance company reimbursed them all of a sudden I get a letter from Bell sublugation threatening me they keep harassing me on my phone calls I have looked up bad reviews what people complaint saying they're frauds and scams they constantly harassing me saying that my license will be suspended then they're lying saying it's bodily injury now that I have to pay $25,000 for as I stated on the letter it says property damage meaning vehicle damage I hit a Park trailer not a individual I looked them up I heard their fraud and their scammers they can't even show proof or pictures in their requesting me to pay $25,000 they know that's my property damage limit now that they are saying it's for bodily injury something is fishy about this company and they need to be investigated I have taken sicken after this where harassing phone calls my blood pressure is up the roof my doctor is now unable to control my blood pressure because they keep calling me threatening me about suspending my license turning it in to the ***

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 20th ******************************************************** stepped on his brakes real fast and I tapped the back of his bumper we both looked at it nothing was damaged I continue going home. Next thing I knew the individual followed me home and start harassing me. The police was called and things settled down next thing I know I'm getting a letter in the mail stating the vehicle was totaled and I owe $29,353. It was from Bell subrogation. This is an extortion claim and I would like to counter *** them if possible and if you can provide me with the information to proceed because they are threatening and harassing me continuously. Threatening me to where I would have my driver's license suspended. I have pictures and I have asked them to send me the pictures of the vehicle that was totaled but they refuse and told me is none of my business about the pictures just pay the money or else. They need to be held accountable for all the false claims they tried to file

    • Initial Complaint

      Date:10/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bell Surrogation Services claims I've been in an accident I wasn't on a car I've never owned. They want me to pay $15,191.41 to State Farm. I already told them I wasn't involved, talked to their agent and everything seemed fine. Now they call again saying I spoke to the wrong person.

    • Initial Complaint

      Date:09/26/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sent me a bill for $21,434.91 for an accident I was never involved in. Supposedly the accident I was involved in cause injuries to the parties involved. Despite this they had no police report, no medical reports and no photos to proof their case. This collection agency is clearly aiding and abetting fraud in order to make a profit. Why have they not been criminally investigated is beyond me. I have already contacted my lawyer and plan to take legal action against them for harassment and unethical practices.

    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      being harassed about an auto accident my wife was in 2 years ago, threatening to have her DL suspended if she doesnt pay $127,690.82. I have had 3 phone calls and 2 letters sent to me

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