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Business Profile

Computer Consultants

PC MACWIN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 18, 2025, I received a credit card bill of $499.08 US from PC Macwin with absolutely no explanation provided. When I paid for their service on April 18, 2024 (Invoice #MH240418SS), I was told that the payment of $499.00 US was paid to provide the service of computer clean-up. My receipt for payment stated clearly that I would receive 6 YEARS IP PROTECTION FOR HOME NETWORK & TRANSFERABLE. In no way did I expect a bill of this amount to be sent to me again. I have asked the company to send me an immediate explanation for this credit card invoice. I have received no reply. I have advised them that I do not want to receive any service from this company that requires payment beyond what I have already paid. Please assist. Thank you. *** ****** Customer *********** ***************) Technician Name: **** **** Billing Merchant Name:Geek ************ PC Macwin, ***************************************, U.S.A.

PC MACWIN is NOT a BBB Accredited Business.

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