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Business Profile

Credit Union

Suncoast Credit Union

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Suncoast Credit Union has 83 locations, listed below.

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    Customer Complaints Summary

    • 221 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 16,2022 i called again suncoast credit union as they call ************
      extention ******* # ***** and recieved no responsed went straight to voice mail so left message for suncoast to respond back to bbb.org for resolution. its been over a month and still no resolution to my complaint. CUSTOMER DEPOSIT. SHE ASKED DID I CHARGE ON MY DEBIT CARD CASH APP AND CREDIT ACCEPTANCE AND DISH I REPLIED NO AND I NEEDED TO FILE A UNAUTHORIZED DISPUTE BECAUSE MY
      ONLINE ACCESS WAS RETRICTED BY BACK OFFICE I COULD NOT FILE DISPUTES FOR THE UNAUTHORIZED CHARGES. SHE THAN STATED I NEEDED TO GO INTO BRANCH TO FILE DISPUTES.

      BY LAW I HAVE RIGHT TO FILE A DISPUTE BY PHONE, ONLINE BANKING, DUE TO MY UNUISIAL WORK SECDULE AND COVID PRECAUTIOUS I DONT FEEL SAFE GOING ONTO BRANCH TO FILE A SIMPLE UNAUTHORIZED DISPUTES TO CLEAR UP THE ISSUE SUNCOAST MADE ME FEEL LIKE I WAS THE CRIMINAL INSTEAD OF HELPING THEIR CONSUMER I RECIEVED A LETTER STATED MY PRIVALGES WERE SUSPENDED FOR 6 MONTHS DUE TO THE UNSUIAL ACTIVITY ON MY ACCOUNT WHICH I WASNT RESPONSIBLE FOR BUT WAS TREATED AS IF I WAS ABUSING MY OWN ACCOUNTS AND EVEN RETRICTED MY CREDIT CARD AS A PUNISHMENT WHICH HAD NOTHING TO DO WITH MY CHECKING I BEEN A SUNCOAST MEMBER FOR OVER 6 YEAR WITH STRONG DEPOSIT HISTORY I WAS NOT EXPECTING THIS AWFUL TREATMENT

      Business Response

      Date: 08/12/2022

      Consumer Response /* (3000, 7, 2022/08/07) */
      i recieved a letter from suncoast credit union stating my account is overdrawn which i am already aware of
      due to the fraud debit charges that caused my account to overdrawn. and cannot dispute the fraud debits because of the hard retriction placed on my online banking profile once suncoast remove retrictions i can successfully file each fraud debit disputes unauthorized charged around july 7, 2022

      i am hoping suncoast credit union compliance department can resolved these issues to a favorable resolution and to keep me as a continious consumer.


      Business Response /* (4000, 9, 2022/08/12) */
      This response is being provided by Gabriela (ID ****** Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for giving us the opportunity to research this matter further. We have partnered with our Risk Management department to obtain additional details about your concerns. A Risk Management supervisor has attempted to contact you by phone to discuss your concerns in detail but has been unsuccessful. We recommend you contact them back at your earliest convenience; ************ extension XXXXX.


      Consumer Response /* (4200, 11, 2022/08/12) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      contacted suncoast at extention number given left on voicemail and recieved no available represenitive
      to resolved unlocking my online banking so i can continue to dispute the unauthorized debit charges

      once again i already stated the complaint details
      and is requesting final resolution response and resolution only threw bbb.org since i already attempted numerious times to resolve this issue.

      i am requesting suncoast credit union to remove all retrictions and re-order debit card from lost and stolen debit card ending in **** that i never recieved.

      as of todays date my credit card and online bankin is still retricted and cannot even make payment to my now past due credit card that was due on august 12,2022 its now late thanks to suncoast credit union.

      if this complaint isnt resolved in satisfactory by august 22,2022 i will request account closure on the credit card and savings and checking account.


      Consumer Response /* (3000, 14, 2022/08/16) */
      On August 16,2022 i called again suncoast credit union as they call XXX-XXX-XXXX
      extention isabell # XXXXX and recieved no responsed went straight to voice mail so left message for suncoast to respond back to bbb.org for resolution. its been over a month and still no resolution to my complaint.

      Consumer Response /* (3000, 17, 2022/08/18) */
      8/16/22

      dear bbb.org,

      please update my complaint details below to my complaint file and send updates for suncoast credit union to respond.

      on august 06,2022 i called suncoast credit union as instructed to call back at XXX-XXX-XXXX extention XXXXX isabel and recieved no response went to voice mail so i left message for them to respond to bbb.org
      for resolution only. its been over a month and still no update are resolution to removed online retrictions are replace debit card from lost and stolen report in july 07,2022
      i have as a consumer reach max attempts to resolved my complaint details and on august 22, 2022 i am requesting all account closure from suncoast credit union due to their failed resolution.
      ***** ****


      Business Response /* (4000, 19, 2022/08/19) */
      This response is being provided by Gabriela (ID ****** Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for reaching out to us. For security reasons we are unable to discuss specific account details on this platform. A Risk Management supervisor has attempted to contact you by phone to discuss your concerns further. At your earliest convenience, please contact them directly at ************ extension XXXXX.


      Consumer Response /* (2000, 21, 2022/08/22) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I consider this case closed un-satisfactory i no longer want to continue resolution because of the numerious attemps by phone to contact suncoast credit union at the extention provided and always get a voicemail and no one resolved this complaint satisfactory so on this date of august 22,2022 i request and consider all accounts in my name with suncoast closed apon my request due to the numerious attempts to resolved the retrictions and disputes placed on my credit card and checking and savings account. i am requesting a cease and desist request from suncoast credit union effective date 08/22/2022

      Business Response

      Date: 08/19/2022

      This response is being provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for reaching out to us. For security reasons we are unable to discuss specific account details on this platform. A **** Management supervisor has attempted to contact you by phone to discuss your concerns further. At your earliest convenience, please contact them directly at ****************************.

      Business Response

      Date: 08/12/2022

      This response is being provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for giving us the opportunity to research this matter further. We have partnered with our ************************** to obtain additional details about your concerns. A **** Management supervisor has attempted to contact you by phone to discuss your concerns in detail but has been unsuccessful. We recommend you contact them back at your earliest convenience; ****************************.

      Customer Answer

      Date: 08/18/2022

      ________________________________________
      i recieved a letter from suncoast credit union stating my account is overdrawn which i am already aware of
      due to the fraud debit charges that caused my account to overdrawn. and cannot dispute the fraud debits because of the hard retriction placed on my online banking profile once suncoast remove retrictions i can successfully file each fraud debit disputes unauthorized charged around july 7, 2022

      i am hoping suncoast credit union compliance department can resolved these issues to a favorable resolution and to keep me as a continious consumer.
      ________________________________________
      COMPLAINT ID ********


      8/7/2022________________________________________
      contacted scu customer service at ************
      to make a credit card payment on my credit card ending in **** because its due on august 12, 2022
      i was unable to make payment because agent informed
      me theirs a block on my account that suncoast put a retriction on it so i cannot make payment, trying to prevent payment i always pay ontime never late but this time it will be the bank fault.
      i still cant log on my suncoast credit union online profile to make a payment there either.
      as of todays date suncoast still havent resolved removing the online retriction and sending me a new debit card and removing all retrictions form my savings and checking, debit card and credit card
      ________________________________________

      DEAR BBB.ORG,

      PLEASE ADD THESE ADDITIONAL NOTES TO MY SUNCOAST CREDIT UNION COMPLAINT
      SINCE THEY STILL HAVENT RESPONDED ARE WORKED ON MY COMPLAINT.

      Customer Answer

      Date: 08/18/2022

      8/16/22

      dear bbb.org,


      please update my complaint details below to my complaint file and send updates for suncoast credit union to respond.









      on august 06,2022 i called suncoast credit union as instructed to call back at ************ extention ***** ****** and recieved no response went to voice mail so i left message for them to respond to bbb.org
      for resolution only. its been over a month and still no update are resolution to removed online retrictions are replace debit card from lost and stolen report in july 07,2022
      i have as a consumer reach *** attempts to resolved my complaint details and on august 22, 2022 i am requesting all account closure from suncoast credit union due to their failed resolution.










      *******************

      Customer Answer

      Date: 08/07/2022

      contacted scu customer service at ************
      to make a credit card payment on my credit card ending in **** because its due on august 12, 2022
      i was unable to make payment because agent informed
      me theirs a block on my account that suncoast put a retriction on it so i cannot make payment, trying to prevent payment i always pay ontime never late but this time it will be the bank fault.
      i still cant log on my suncoast credit union online profile to make a payment there either.
      as of todays date suncoast still havent resolved removing the online retriction and sending me a new debit card and removing all retrictions form my savings and checking, debit card and credit card

      Customer Answer

      Date: 08/07/2022

      i recieved a letter from suncoast credit union stating my account is overdrawn which i am already aware of
      due to the fraud debit charges that caused my account to overdrawn. and cannot dispute the fraud debits because of the hard retriction placed on my online banking profile once suncoast remove retrictions i can successfully file each fraud debit disputes unauthorized charged around july 7, 2022

      i am hoping suncoast credit union compliance department can resolved these issues to a favorable resolution and to keep me as a continious consumer.

      Customer Answer

      Date: 08/12/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)
      contacted suncoast at extention number given left on voicemail and recieved no available represenitive
      to resolved unlocking my online banking so i can continue to dispute the unauthorized debit charges

      once again i already stated the complaint details
      and is requesting final resolution response and resolution only threw bbb.org since i already attempted numerious times to resolve this issue.

      i am requesting suncoast credit union to remove all retrictions and re-order debit card from lost and stolen debit card ending in **** that i never recieved.

      as of todays date my credit card and online bankin is still retricted and cannot even make payment to my now past due credit card that was due on august 12,2022 its now late thanks to suncoast credit union.

      if this complaint isnt resolved in satisfactory by august 22,2022 i will request account closure on the credit card and savings and checking account.

      Customer Answer

      Date: 08/22/2022

      (The consumer indicated he/she ACCEPTED the response from the business.)
      I consider this case closed un-satisfactory i no longer want to continue resolution because of the numerious attemps by phone to contact suncoast credit union at the extention provided and always get a voicemail and no one resolved this complaint satisfactory so on this date of august 22,2022 i request and consider all accounts in my name with suncoast closed apon my request due to the numerious attempts to resolved the retrictions and disputes placed on my credit card and checking and savings account. i am requesting a cease and desist request from suncoast credit union effective date 08/22/2022

      Customer Answer

      Date: 03/20/2023

      This complaint is against Suncoast Credit union My membership number is # ******* My complaint is that suncoast credit union is preventing paper statements on my credit card account ending in **** preventing paper statements that i requested so i can see whats billed and owed. however all i recieve in the mail with herassing daily phone calls from their collection department that i owe ***** on my credit card balance that i dispute. My entire balance was disputed as fraud last year. I do not owe anything is to why i never made a payment owed. But the bank is keep adding late fees to this small balance that i dispute. I cannot reach a live agent with the phone number on the letter given to me at ************** every time i call the line says suncoast is closed call back during normal buisness hours. which i have called numerious different buisness hours and recieve same messages. i also disputed the balance with all credit agencies that i owe nothing. suncoast credit union is not in compliance for reporting inaccurate balance and reporting late payment history marks on my credit reports. why is it so hard for this bank to send me paper statements to the mailing address they have on file??? Also on my checking account and savings info is retricted and cannot access account info threw online banking as i have disputed the unauthorized cash app transactions but suncoast credit union did not put items in dispute and froze my membership. also i recieve no paper statements and request paper statements including credit card account to be monthly mailed. Not by online electronic the consumer has the right to elect paper statements and paper communications expecially when their online access is retricted. I am requesting all negative remarks on my credit report for credit card ending in **** to be removed including removing the remaining balance not owed. requesting suncoast to contact their credit card team to change statements to paper statements

      Business Response

      Date: 03/30/2023

      This response is being provided by ******** (ID ************ Member Escalation Analyst with Suncoast Credit Union. Thank you for giving us the opportunity to research this matter further. For security reasons we are unable to discuss specific account details on this platform. As previously mentioned, a **** Management supervisor attempted to contact you by phone on August 08, 2022 to discuss your concerns in detail but was unsuccessful. On August 22, 2022, you requested we cease your account which we have notated and ceased all communication. We recommend you contact our **************** department at ****************************.

      Customer Answer

      Date: 03/31/2023

       
      Complaint: 17877964

      I am rejecting this response because:

      suncoast credit union claim i owe debt on a credit card but do not mail me a monthly statement by mail as requested to view its acurate of what they state i owe.

      i am requesting paper statements suncoast is adding late fees and interests on a ***** credit card debt i do not owe due to fraud charges but the bank dont mail me paper statements to know whats being billed.

       

      i do not have online access because bank decided to end membership as of march 21, 2023 for unknown reason but keep harrassing me and damaging my credit on a blance of ***** in fees

      i still dispute the entire balance on the credit card due to fraud i did request cease and desist of communication but did not request to not recieve paper statements 

      Business Response

      Date: 04/07/2023

      My name is ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union (Suncoast). We are currently working on reviewing this matter further. Once we have additional details, we will be sure to share this information with you. We appreciate your patience and understanding during this time. 

      Customer Answer

      Date: 04/11/2023

       
      Complaint: 17877964

      I am rejecting this response because:

       

      This credit union make an easy request very difficult  to send paper statements so i can see whats owed on credit card statement the bank retricted online access last year for unkown reasons

      and prevented mailing paper statements and keep adding fees and late fees on a credit card bill of ***** of late fees and interest on a fraud balance not owed and preventing sending by mail

      bank statements i previously dispute entire balance as fraud and incorrectly reporting t credit bureaus late payments when i am not late i am not paying on a fraud balance.

      suncoast credit union needs to contact their credit card **** and turn off paperless statements 

       

      Business Response

      Date: 04/11/2023

      This response is being provided by ******** (ID ************ Member Escalation Analyst with Suncoast Credit Union. Thank you for your patience while we reviewed this matter further. We confirmed that you unenrolled from credit card eStatements via online banking on 04/14/2022. The last statement generated for the credit card was on 03/19/2023, these statements are still being sent to you via mail to the address on file. We also confirmed that you currently have limited online access to view your accounts. Your last attempt to log in was on 08/04/2022, however, the password was invalid. If you need assistance resetting your online password or would like copies of your credit card statements, please contact our ****************** at ************. 

      Customer Answer

      Date: 04/11/2023

       
      Complaint: 17877964

      I am rejecting this response because:

       

       

      i am not recieving monthly paper statements as requested by mailing address they have on file.

      Business Response

      Date: 04/19/2023

      This response is being provided by ******** (ID ************ Member Escalation Analyst with Suncoast Credit Union. We confirmed with our Credit *************** that the Cease-and-Desist requested on 08/22/2022 also stopped credit card statements from being mailed to you. Copies of the statements not mailed during this time period have been mailed to the address on file and any future statements will continue to be mailed. Additionally, we have decided to write off the balance of $32.43 on the credit card and the negative reporting has been removed from your credit. Your credit report will be updated accordingly, please allow 30 days for these changes to take place.Should you have any concerns please contact our **************** department at ****************************.

      Customer Answer

      Date: 04/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      as long as my suncoast credit card is updated and negative history and negative remarks are removed from all credit agencies by 30 days

      if its not updated i will file another complaint.

       

       

       

    Suncoast Credit Union is NOT a BBB Accredited Business.

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