Complaints

This profile includes complaints for Suncoast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Suncoast Credit Union

  6801 E Hillsborough Ave Tampa, FL 33610-4110

• 

  Suncoast Credit Union

  950 W Fletcher Ave Tampa, FL 33612-3358

• 

  Suncoast Credit Union

  1533 Matthew Dr Fort Myers, FL 33907-1734

• 

  Suncoast Credit Union

  26232 US Highway 19 N Clearwater, FL 33761-3580

• 

  Suncoast Credit Union

  1711 E Oak St Arcadia, FL 34266-8925

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****d the *** is STILL OPEN, because I (as trustee of the parents' estate) received statements for the second quarter, and a quarterly benefit payment out of that ***. PLEASE, we need someone to CLOSE THIS *** for the benefit of our mother who is 86 years old and in a memory care facility. There is no longer a need to keep this *** OPEN!

  Business Response

  Date: 07/23/2025

  This response is provided by ***** (ID ***** Manager of Member Escalations with Suncoast Credit Union. Thank you for speaking with me earlier today and confirming your concerns have been resolved. We appreciate the opportunity to review this matter.  Should you have questions or need any further assistance, please do not hesitate to contact me directly at ************. 
  

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the 6801 e hillsborough location the last week of June and attempted to open the high yield checking account I saw advertised. I got there at about 4:40 it could have been a little earlier I spoke with a young lady with braces and long curly hair she told me her name was ***, she called me up I told her why I was there she said I don't think we can help you b/c everyone is with a member and we are about to close. I said ma'am i got here before 5 ive been sitting here. After that conversation her energy and tone completely changed. She then said I'll help you but her tone wasn't friendly it was an aggravated ill help you. I had to tell her again I wasted to open a high yield checking account with ****** dollars. She said I couldn't open it with funds that was already in the account. It had to be new money. I was trying to tell her the money in my checking came from 2 new deposits that was not my employer. And the money in my savings was also newly deposited and it wasn't ********** assuming she saw the balance b/c she started tell me about the high yield money market account. I told her i didn't want that just the checking. Then she told me I would have still deposit ******* I said that's not what you all advertised. She said the ***************************************************** to get i had to have a new ******* deposit. Again I had 3 new deposit that was not payroll. 2 deposit was tax returns and one was a check deposit from my lawyer. I kept asking questions b/c what she was saying didn't make any sense to me. Asking questions only aggravated her more. Needless to say i never open the high yield checking account. Long story ***** *** seriously has me thinking of closing my accounts. I've been with this credit union since I was a child. and im over 40 now.

  Business Response

  Date: 07/14/2025

  This response is provided by ***** (ID *****, Member Escalation Analyst at Suncoast Credit Union. After collaborating with the appropriate leadership team, we confirmed that ******* ********, Assistance Branch Manager, spoke with you and provided additional details regarding High Yield products. If you have any further questions, please contact ******* directly by calling ************ and follow prompts for the directory (option 4).
  

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23556948
  
  I am rejecting this response because: the initial denial by the Inverness ****** **** Starkey  stated that she soft pulled my credit report and in such Experian  issues a flag on my SSN number and name as potential fraud. The account was denied unless I present my SSN card which I did and hour later  despite that fact the initial application was denied.   Consumer requires a copy of the adverse actions which it was snowblowing it with well he came back the same day with his SSN card and we final approves it does not relive the. Of there obligation to provide me with said notice the only way I can address the erroneous information. Given them by Experian is to be provided with the initial notice by **** ******* asst ************* that my account opening was denied. Because of Experian reporting in incorrect information concerning my credit.  Under Federal law and the **** 15 USC 1681. And USC 12 1681. Which requires  and must explain when the initial application was denied   merely because later that day they reversed there decision based on me coming back later with my SSN card does not. Void these responsibility I. Providing me with the initial reason for denial.

  As standing Suncoast Federal savings is in violation. If my fair credit reporting act rights 

  I will not remove my claim they have clearly and fully admitted they refused the adverse copy I requested   

  This matter is not settled and compensation will be sought for There violations of my rights

   

   

  
  
  Sincerely,
  
  ****** ********

  illful negligent inclusion of erroneous data In a credit report and in such the Employee Refused to Provide a Copy of the Pulled Credit Report and or a Written Letter know as adverse action report that would allow me to use such letter to address the Incorrect information on the ****** C ******** Credit report held by Experian I am legal entitled to a copy of the adverse report from the bank and was denied when i made the request 3 times to the Employee **** ******* on 7/3/2025 in violation of my consumer federally protected rights..

  Business Response

  Date: 07/09/2025

  This response is provided by ***** (ID *****, Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concerns. We partnered with the appropriate leadership teams and confirmed the referenced business account was opened on July 3, 2025. No adverse action notice was generated as the required social security card was presented on the same day the application was submitted. The membership was opened in accordance with our policies using the *** letter and no errors were identified.  

  Business Response

  Date: 07/17/2025

  This response is provided by ***** (ID *****, Member Escalation Analyst with Suncoast Credit Union. We reviewed this further, and our formal written response has been mailed to the address provided. Thank you for giving us the opportunity to research your concerns further.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  As speaking with *** ***,

   

  i recieved membership packet by mail yesterday and will be mailing it by mail as discussed and will followup end of next week to make sure it was processed and membership accounts opened 

   

   

  rm you that we are unable to proceed with opening your account at this time.If you believe there has been an error or if you have any questions, please feel free to visit any of our Suncoast locations near ****** membership was approved and than rescinded declined for no merit reasons however I never had any issues opening any membership with any credit union in my lifetime.enclosed in this ************************ complaint I also attached a recent bank statement of my other credit union and also my driver license that also have my current address in this application. also my social security card these documents is sufficient in opening process due to my work schedule this is why I applied online I am requesting Board of Directors for reconsideration of my Unwanted no merit reasons to decline my membership to become a member I am disappointed to be mis-treated mis-lead online that it will be an easy process applying online I would like my denied member overturned approved.

  Business Response

  Date: 07/08/2025

  This response is being provided by Lizz (ID *****, Member Escalation Analyst with Suncoast Credit Union. Thank you for speaking with me on June 30th and July 8th to discuss your concerns. As discussed, we partnered with our ***************************** and confirmed that you received the appropriate documents to open your membership with the Credit Union. We appreciate the opportunity to review and assist you in this matter. Should you have any further questions, please do not hesitate to contact me directly at ************. 

• Initial Complaint

  Date:06/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23511861
  
  I am rejecting this response because:

  I called her back immediately and cannot be connected with that department. I called back the next day to speak with someone who gave the same story as the other 3 ppl at suncoast. What suncoast is doing is unacceptable. Suncoast is requesting information that IS NOT AVAILABLE FROM THE MERCHANT!!! I cannot stress that enough to suncoast. They are failing to listen and understand the problem. Besides the fact it took ******* 10 days to respond to my 48 hour request for a call back from the dispute department. Suncoast is protecting the merchant for doing fraudulent business and refuse to correct the problem. 
  
  Sincerely,
  
  ***** ******

  ay for shipping or packaging when I have not been granted an address or authorization to return the item.I was told by a Suncoast supervisor that she had put a request in to the dispute department to call me within 48 hours. That was over a week ago and I have not heard anything from them.Suncoast is not supporting me as a consumer and refusing to help with this situation. I have a personal and business account with ********************. I would think they would be more willing to help their customers handle this kind of situation.

  Business Response

  Date: 07/03/2025

  This response is provided by ***** (ID ***** Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concern. We confirmed that ******* *****, Disputes Supervisor, has attempted to connect with you but was unsuccessful. If you wish to discuss this matter further, please contact ******* at ************ and follow prompts for the directory (option 4).

  Business Response

  Date: 07/16/2025

  This response is provided by ***** (ID ***** Member Escalation Analyst with Suncoast Credit Union (Suncoast). Thank you for the opportunity to research your concern. We confirmed that ******* *****, Disputes Supervisor, has attempted to connect with you on July 1, 2025, and July 8, 2025, but was unsuccessful. If you wish to discuss this matter further,please contact ******* at ************ and follow prompts for the directory (option 4).

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *******, and I am filing this report because I have been a victim of identity theft. There are accounts on my ********************** report that I did not open or authorize. These accounts were created without my knowledge, and I am requesting that they be blocked or permanently removed under FCRA Section 605B.The account I am disputing is:Account name ******************** Account type Installment Date opened Aug 01, 2024 This account is negatively affecting my credit. Please remove or block this account and confirm in writing once the investigation is complete.

  Business Response

  Date: 06/27/2025

  This response is provided to you by ****** (ID 1513) Member Escalation Analyst with Suncoast Credit Union. Our records indicate that this concern was also shared with us through another channel. We are currently working on reviewing this matter further. Once we have a final resolution, we will be sure to share this information with you. We appreciate your patience and understanding during this time.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the errors on my credit report concerning the account listed below. I have discovered discrepancies that I believe are the result of identity theft, stemming from the ************ breach in 2017.Creditor Name: SUNCOAST CU Account Number: ***********Opened Date: September 21, 2018 High Credit: $1,786.00 As a victim of the ************ breach in 2017, my personal information was compromised. Since then, I have been actively addressing the fallout of identity theft, and I filed a complaint with both the Federal **************** (FTC) and ***************** regarding this matter.I would like to point out that I have never opened, authorized, or made any transactions on this account with ********************** CU. The account does not belong to me, and I strongly believe it has been fraudulently opened in my name without my knowledge or consent.I have enclosed the relevant documentation to support my case, including a copy of my complaint filed with *****************, and other supporting evidence of identity theft.Given the nature of this dispute and the serious impact it has on my credit and financial security, I kindly request that you investigate this matter thoroughly and ensure that the erroneous account is removed from my credit report as soon as possible.Thank you for your attention to this matter. Please confirm receipt of this dispute letter and let me know the next steps in resolving this issue. I am happy to provide any additional information or documentation as needed.

  Business Response

  Date: 06/17/2025

  This response is provided by ***** (ID ***** Member Escalation Analyst with Suncoast Credit Union. Thank you for the opportunity to research your concern. After further review, we stand by our mailed response that was sent to the address provided in October 2024. We have re-sent the letter via certified mail on June 17, 2025, for your records. 

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23454358
  
  I accept this but I had to make a trip up to local branch since your phone folks wouldnt help. I am very upset this happened. We had to confront our customer telling him there was likely an issue with his ck clearing in reality there was no issue. Bad business sincoast. Id be happy to discuss with higher up, actually would appreciate it do maybe this doesnt happen again with anyone else
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 06/16/2025

  This response is provided by ***** (ID ***** Member Escalation Analyst with Suncoast Credit Union. Thank you for giving us the opportunity to research your concern. We were able to confirm that the check hold in question was released, and funds were made available to you. If you have any questions, please contact me directly at ************.

  Business Response

  Date: 06/25/2025

  This response is provided by ***** (ID ***** Member Escalation Analyst with Suncoast Credit Union. We confirmed that our ************************** has attempted to connect with you on several occasions. If you wish to discuss further, please contact our ************************** by dialing ************, press 4 (Directory), then 1 (Branch or Department). Then say, "Risk Management.
  
  

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23454358
  
  I am rejecting this response because: no one has ever reached out to me
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:05/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a been a member of the credit union on ********************** since I was 15 years old. That is 35 years. This bank is terrible. They way I have been treated the last year is unbelievably wrong. I cannot close my account. There have been fraudulent stuff happening to my account since December. I have tried to address this with this bank, I had to dispute they wouldnt take all of them. I lost close to ***** of my cash app account being hacked and then of *** fees based account being overdrawn because of fraud. I did what they asked, and then here I am today went to back to close my account for a disputed *** charge they gave me. I want peace and resolution I want my account closed. Now I will have stuff go through this account and my account will become overdrawn again, and I will have to pay these fees -Wash rinse repeat. This has got to stop. Please allow me to close my account take away all my *** charges today and moving forward. I want to be gone with a bank that no longer treats people like humans. It is gross. The manager of my bank, doesnt even care when customers are upset or feel taken advantage. Why would anyone want to be a member of a bank like that?

  Business Response

  Date: 06/03/2025

  This response is being provided by Lizz (ID *****, Member Escalation Analyst with Suncoast Credit Union. We have made several attempts to contact you but have been unsuccessful.
  Should you still need assistance regarding this matter, please contact me directly at ************.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suncoast Dear BBB,Re: Suncoast Credit Union Account **** I'm writing to report an issue with my Suncoast Credit Union account #****. Due to my military deployment, the account was closed and mistakenly sent to collections. Fortunately, I've since resolved the issue with the credit union, and I'm making payments. The account balance was $500, and I've paid it down to $253.I recently contacted Suncoast Credit Union to request that they update my credit report to reflect the account's current status as "open" and "in good standing." However, one of their agents informed me that although the account is indeed open, it's not being reported as such on my credit report.I would appreciate it if the BBB could assist me in resolving this matter. I believe it's essential to ensure that my credit report accurately reflects my current account status, especially since I'm making timely payments.Thank you for your attention to this matter. I look forward to a resolution.Sincerely,******

  Business Response

  Date: 05/29/2025

  This response is being provided by ******** (ID *****, Senior Member Escalation Analyst with Suncoast Credit Union. Thank you for the opportunity to research your concern. We are currently working on reviewing this matter further. Once we have a final resolution, we will be sure to share this information with you. In order for us to follow up with a final resolution, we ask you to please reject this response. We appreciate your patience and understanding during this time.