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Business Profile

Health Products

Earth Life Hemp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Earth Life Hemp's headquarters and its corporate-owned locations. To view all corporate locations, see

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Earth Life Hemp has 3 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 2/6 i was sent information by my husband whom heard about this revolutionary pain medicine from a television add. i went on this product's website which in the beginning looked legitimate. Once i entered by credit card number, the site took me all over for additional product ads and the disclaimers etc. disappeared. I immediately called their support number and requested an immediate cancellation and made it very clear i was not going to approve any subscriptions - they informed me cancellation was impossible and they would offer a refund. i wrote an email right back again making sure there was no subscription service. on 3/7 i was charged another $239. I have yet to have received the inital $83 refund promised. After many calls, i received an email today (3/11) dated 3/3 that the subscription is cancelled. The support staff blamed me for not having cancelled the subscription based on their disclaimers. I referenced my email dated 2/6 stating i was not approving any subscriptions. They then hung up on me.

      Business Response

      Date: 04/01/2024

      We previosuly agreed with the customer that we will issue partial refund $119:

      Account will be closed with no more charges or shipments, and they can keep products.

      Customer Answer

      Date: 04/01/2024

       
      Complaint: 21416587

      I am rejecting this response because:  This is unacceptable.  I provided proof of the following:

      1.  On 2/2/2024 - I went on your site for the original order, at no time did i press or select a button for final purchase.  I realized this was a SCAM and desperately tried to quit - i was taken to some rogue site w/malware that downloaded to myc computer and had no way to get out of the repeated adds.  I immediately contacted support to cancel the request and you all refused and this was BEFORE the order was filled and/or even shipped.  My work bills me to my customers per hour, and I i just didn't have the time to fight.  After our horrible and disappointing conversation, i sent an email explicitly stating CANCEL all subscriptions.   At that time i was informed i would receive $83.99 refund.  To date this has not been received.

      2. on 3/3 i noticed another $299 for the subscription renewal.  A promise to refund $119 is unacceptable for your mistake.  I expect a full refund.


      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw their ad on a news feed on my phone. I read an article about their gummies and decided to order. They were running specials and I purchased a one time, buy one bottle get one free at *****. I was charged ****** and called the customer service number. I spoke to a female with a thick Indian accent and told her I was erroneously charged for two bottles. She apologized and refunded me *****. I then was charged ****** a few weeks later and called them again. I reached who sounded like the same person, female with Indian accent. I advised that I was erroneously charged again for the gummies when I only ordered a one time bottle. She said the I had ordered a subscription and since I did not call in to cancel, I was charged. I told her that I only ordered a one time bottle and she said that there was nothing she could do and no refund could be issued. I told her that I did not order a subscription and insisted on a refund. She said the best she could do it refund half. I told her that I was going to file a complaint and she laughed. She was very unprofessional, talking and laughing with others in the background while I was on the phone. Of note, the gummies I received did not look anything like to ones I received. They are filled with sugar, chemicals and corn syrup. I tried three and it's like eating nothing but candy. I have thrown them away as I don't believe they have any CBD in them at all. I feel this is a scam as I have not been able to locate this business and the name on my banking statement is Earth Hemp Life which I can't find, neither can I find Activgenix. I am requesting a full refund of money spent on this junk product and I'd like this business investigated for fraud. I want my $****** back.

    Earth Life Hemp is NOT a BBB Accredited Business.

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