Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started the free trial to download a file on 10/14 and then immediately unsubscribed through the website the same day. Today I was charged ***** and when I went back online to check my subscription, it was still listed as active, despite me canceling it the same day I signed up. We are currently struggling to pay our bills how it is and this has taken away my gas money for work for the week and Im at a loss of what to do.

  Business Response

  Date: 10/23/2023

  We are respectfully requesting that this complaint be removed as we already serviced this customer's account.

  All customer communication and activity are time-stamped for quality assurance. This account was used to sign up for a Monthly Subscription Plan that comes with a 7-Day Free Trial. Our records indicate there had yet to be a cancelation request from this account when the customer contacted our Customer Support Team requesting cancellation on Sunday, October 22, 2023, at 6:42 PM EST, following the initial charge from earlier that day. Our system allows for cancelations via email, phone, live chat, or manually through the customer's dashboard.
   
  As a courtesy, our support team processed a $49.00 refund to the customer's card for the initial charge. 
   
  I can confirm that the subscription, associated with sXXXXXX@XXX.***.in.us, has been canceled, and the account will not be billed again. We asked the customer to please allow 5-7 business days for the refund to appear on their statement, noting that if the charge is PENDING, it will most likely void out completely. This cancellation and refund confirmation was emailed to the customer Monday morning, October 23, 2023, at 8:39 AM EST.

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First some reason my paypal account was being charged for $39 every month for over a year without being aware of the opening of this fraudulent account not even emails of renewals or anything until I saw a charge last month and I canceled it.I am a single mom of 5 kids saving money for them school expenses and life needs I never notice it was being charged every month it was never used so I ask for a refund and they said they couldn't because i filed with paypal and it was on hold and had to wait I waited 3 weeks for them to refund and they said they can't I find this unfair because it's something I never used and I feel sad that there is companies like this trying to take people's money through their company watch out from Eforms they will take your money and never refund they basically stole money from my account.

  Business Response

  Date: 10/17/2023

  We are respectfully requesting that this complaint be removed or closed due to the inaccuracies of this customers claims. 

  In lieu of downloading a free template or paying a one-time fee for a Single Document, the customer registered an account and signed up for our Monthly Subscription Plan. This plan includes a 7-Day Free Trial for new members. On the eighth day, the trial expires, and recurring billing begins until it is canceled by the user. This information is outlined in our Terms of Use and is reiterated prior to the initial download when customers enter their billing information. A confirmation email is sent at the time of registration outlining the terms of the subscription and free trial duration.

  Paypal automatically emails a receipt notification of this charge following the free trial, and each month thereafter, at the time of renewal. We accept cancelations via PayPal directly, by phone, email, live chat, or through the customers online dashboard. All customer activity is timestamped for quality assurance purposes. Per this account's activity log, we have no record of any customer communication or cancelation requests until the customer reached out to our Customer Support Team on September 25, 2023. This contact came after previously filing a direct dispute with PayPal on September 22, 2023. When initially filed by the customer, PayPal found that the charges were not covered by PayPal Purchase Protection as they found the charges to be authorized. The case was then filed as a dispute.
  We are unable to edit a transaction once a PayPal dispute has been filed. When a charge is being disputed, it is placed into a 'hold' status with PayPal. During this time, eForms does not have access to edit a transaction as PayPal is conducting its investigation for the active case dispute. 

  When the customer contacted us on September 25, 2023, we advised to contact PayPal directly to remove the dispute in an effort let them know that they would attempt to reach an agreement directly with the merchant (eForms). Only once a dispute is removed, eForms would once again gain access to editing the accounts disputed transaction. We advised further that if PayPal's investigation is closed before the dispute is removed, eForms must abide by the decision stemming from their investigation. The customer contacted us again on September 29, 2023, asking about the refund and we informed that the dispute case was still active in a HOLD status from our end. 

  PayPal notified eForms on October 2, 2023 regarding their case decision stemming from its investigation, and PayPal decided the case to be in eForms favor. Though we empathize with this customer regarding the situation, we had to abide by their case decision as it was closed before the dispute was removed.

  Attached is the customers activity log highlighting the dates of the Monthly Subscription activation and downloaded document(s) with the ** address of where the digital download was delivered (customers ** address). This ** address matches the ** address that was used during the customers live chat with our customer support team on September 25, 2023. A screenshot of the Premium Plan Disclaimer shown at checkout, our Terms of Use, and a copy of the email requesting the removal of the dispute, as well as PayPals notification of the case being found in eForms favor are also attached.
  

  
  

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our credit card was charged for a monthly rate of $39.99 just for signing up. WE DID NOT use the service and immediately CANCELED the account. We were surprised to see a charge on our credit card. This company has illegal and predatory billing tendencies and we intend to file a complaint with the ** office to look further. It appears from this forum that this is widespread. Stay away. Use other reputable companies instead.

  Business Response

  Date: 09/18/2023

  Hello,

  We are respectfully requesting that this complaint be removed as the person that filed it may have inadvertently listed it under eforms.com in error. We do not have a record of any registered customer accounts under the contact information provided by the complainant. 

  eForms.com also do not offer any services or products that cost $39.99, though some of our industry competitors do. 

  Thank you,

  *** - CCO

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20619351
  
  I am rejecting this response because: As shown on copy of credit card, the charges were attempted and blocked in the amount of *****. We did not have an account formally set up so we are not able to log in online to delete further attempts. An attempted MONTHLY charge from our discover card ending in **** was with exp date 11/26 was made on same day of complaint. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/20/2023

  Based on this complainant's response referencing a service plan price that eForms does offer and the billing details in question, I was able to locate an account that matches her most recent information provided.

  An account was created under just********************* and used to sign up for a Monthly Subscription Plan. The plan included a 7-Day Free Trial period for new members, which was utilized to download a Manufacturing Contract titled "Yummy Jamaican Manufacturing Contract" on August 10, 2023. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring monthly charge begins until canceled per our Terms of Use. These terms are reiterated prior to the initial download when customers enter their billing information, and a confirmation email with the trial duration is sent at activation.
  
  Our system automatically emails a receipt notification of this charge following the trial and each month thereafter to the address on file. We accept cancelations via phone, email, live chat, or through the customer's online dashboard. All customer activity is timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests or communication with our Customer Support Team relating to this account. The first communication relating to this account was when this ******************** complaint was filed on September 18, 2023, following the FAILED Monthly renewal payment collection attempt. I attached the activity log to this email for your records.
  
  I have since canceled the Monthly Subscription Plan under just********************* as of today, September 20, 2023, and eForms will no longer attempt to collect the past-due balance from September 18, 2023.
  
  Thank you,
  
  *** - CCO

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20619351
  
  I am rejecting this response because: Whilst it was prudent that they stopped all further attempts of our card being charged. It is important to note that we HAVE NOT received one single email from Eforms after our initial attempt to sign up for the service. We cant locate an email hence why we couldnt cancel online. By our recollection, we DID NOT proceed with a full membership and cancelled immediately. 
  

  Upon researching the company online, we gathered that we are hardly the first to have this issue and there are possibly HUNDREDS of similar complaints against Electionic Forms LLC. We believe that as a small business that rely on other businesses like eforms, we have a duty to report deceptive practices and as such we have filed a formal complaint with the ******* AGs office for them to review this company. 
  

  Their billing practices need to be audited at the very least. 

  Regarding this specific BBB complaint, we do not wish to request any further action at this time and is satisfied with eforms response. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/25/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a free trial. Sent email on August 17th 2023 to cancel the service. This was WELL within the window of 7days. We have a response from EForms with copy of email from them with links to their site in the email stating that the service was canceled. The request #******* from EForms support states it was canceled. Now August 24th we were charged for the service.

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged by eforms for months for services I never requested.I have been caring for my mother for months and she just died. I am overwhelmed with sadness, financially strapped and I need help.Lastly I have an *** covered disability and ** of it I am only recognizing these charges now. Add that to caring for my mother since 11/22

  Business Response

  Date: 08/22/2023

  Though we recognize and empathize with this reviewers loss and personal situation, we respectfully request that this complaint be removed or amended.

  After researching our database, I was able to confirm that this reviewer registered an account with ********************** under the email address ******************** to activate a Monthly Subscription Plan on March 9, 2023. This plan comes with a 7-Day Free Trial for new subscribers, which was utilized to download a ************* Residential Lease Agreement. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial forms download when activating the subscription. We also provide the Free Trial duration timeline and cancelation instructions to the customer in their activation confirmation email.

  If theres no cancellation made within the trial, our system automatically sends a receipt notification of the charge and renewal following the trials conclusion and each month thereafter via email to the address on file. We accept cancelations via phone, email, live chat, or through the customers online dashboard directly. All customer activity is dated and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests or communication from this customer until August 13, 2023. This reviewer filed a chargeback for her latest renewal fee on August 1, 2023, without any prior communication with our company previously. We processed a refund for the latest charge from July 17, 2023, and canceled her subscription immediately. 
  

  We emailed the reviewer at the time of cancelation and refund on August 1, 2023. On August 13, 2023, the reviewer contacted our Customer Support Team in response to our refund confirmation, saying she never signed up for her subscription. Our agents informed her of the activity and that the subscription was canceled and refunded due to her Chargeback filing. Ive attached the accounts activity logs to this complaint response as supporting documentation of her registration, activation, and lack of communication until we automatically canceled on August 1, 2023, due to the chargeback.

  Though we received no cancellation requests directly, I overrode our system as a professional courtesy. I processed an additional $39.00 refund ($78.00 total) upon receiving this BBB complaint due to the recent lack of activity on the account and the personal hardship of this customer. This is 2X our refund policy timeframe. I attached the account's transaction log showing these refunds. We ask that the customer allow 5-7 business days for the refunds to appear in her account.

  I can confirm the eForms subscription has been canceled as of August 1, 2023, and the account will not be billed again.

  Thank you,

  *** - CCO
  

  
  

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my membership 6/03/2023. I have the confirmation email to prove this & yet my bank debit card had still been charged thereafter- which also included overdraft fees of $35.00 each. I will be going to my back to report fraud as i did not owe you any money after 6/03/23. Which for some odd reason i have eforms on my statements yet ************** is what comes up

  Business Response

  Date: 08/09/2023

  We respectfully request that this complaint be removed, as the supporting evidence (screenshots) of the reviewer's cancellation confirmation emails are from an entirely different company than eForms.com. Her cancellation confirmation emails were sent from ******************, with which our company has no affiliation. 

  After researching our database, I was able to confirm that this reviewer did register an account with ********************** under the email address *************************** to activate a Monthly Subscription Plan on April 17, 2023. This plan comes with a 7-Day Free Trial for new subscribers, which was utilized to download a ********** ******* *********** ***** of ******** Form. The terms of the subscription and free trial duration are listed in our Terms of Use and reiterated prior to the initial forms download when activating the subscription. We also provide cancelation instructions to the customer in their activation confirmation email.

  If theres no cancellation made within the trial, our system automatically sends a receipt notification of the charge and renewal following the trials conclusion and each month thereafter via email to the address on file. We accept cancelations via phone, email, live chat, or through the customers online dashboard directly. All customer activity is dated and timestamped for record-keeping. Per this account's activity log, we have no record of any cancelation requests or communication from this customer until receiving this complaint via the Better Business Bureau. Ive attached the accounts activity logs to this complaint response as supporting documentation.

  Though we did not receive any cancellation requests on the active eForms.com subscription, I canceled the subscription immediately upon receiving this BBB complaint. Due to the recent lack of activity on the account, I processed a refund for the two most recent charges on the account ($78.00 total), 2X our refund policy timeframe. We ask that the customer allow 5-7 business days for the refunds to appear in her account.

  As this customer seems to have had multiple subscriptions with various legal form companies, I recommend she check her bank statements and email inbox for all email addresses owned to confirm which companies she signed up with to avoid additional charges. The email address she listed in her complaint is not the email associated with her eForms account. I can confirm the eForms subscription has now been canceled as of today, August 9, 2023, and the account will not be billed again.
  

  Thank you,
  

  *** - CCO
  

  
  

• Initial Complaint

  Date:07/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used eforms for a POA form I subsequently couldn't use. I cancelled within the seven day *free trial period. At the end of the month (7/29/23)I saw a charge of $39.00 on my bank card. I immediately called the "customer support" number. It is a bogus contact with all recordings for lifealert! I have made several attempts to reach a "live person," but to no avail. After stating that I was reporting the company to the appropriate authorities, I received an email stating they had no account connected to my email. This is obvious fraud and stealing people's money. FRAUD!!! PERIOD!! I want my money refunded and this "company" shut down! Why are they allowed to continue stealing?

  Business Response

  Date: 07/31/2023

  We are respectfully requesting that this complaint be removed or amended due to the inaccuracy of this reviewer's claims.

  After further research, I was able to confirm that this customer registered an account under the email address, ******************* to activate a Monthly Subscription Plan on July 19, 2023. This plan comes with a 7-Day Free Trial for new members which was utilized to download a ************ ******* *********** ***** of ******** Form. The terms of the subscription and free trial duration are listed in our Terms of Use as well as reiterated prior to the initial download, when activating the subscription. We also provide cancelation instructions to the customer.

  The customer registered a secondary account under ******************** on July 20, 2023, though no subscription was activated, and no payment method was ever entered. The customer sent an email to our customer support team from the YAHOO.COM email on July 20, 2023 at 5:51 PM EDT requesting to cancel the YAHOO.COM subscription. As our database is built off of email addresses, our support team informed the customer that they had not completed the registration process under that email and did not enter any payment information. They informed her there was no subscription to cancel. As there were no subscriptions associated with the YAHOO.COM account, our team deleted it in its entirety after receiving the customer's request.

  It appears this customer inadvertently created the original account and subscription under her GMAIL.COM address, as her activity log shows a direct ****** sign-in at the time of registration. She also made a "typo" when entering her name listed on the account, so the names between the two accounts did not match in a database search.

  The actual GMAIL.COM account's subscription was never canceled during the 7-Day Free Trial period, as she contacted us from her secondary account (YAHOO.COM).

  This customer simply created two accounts and when our support team informed her of the activity on the account she was contacting us from) she proceeded to threaten and talk down to our support team via email and live chat. Though we do not appreciate the manner in which this customer handled herself, I did cancel the actual subscription she activated under the GMAIL.COM account and processed a $39.00 refund back to her card, as she did not have any activity on the account following the end of the free trial. We ask that the customer allow 5-7 business days for the refund to appear back in her account.

  For clarification, we offer our forms for FREE as blank templates without having to register an account or enter any billing information. If a customer elects to utilize our form-filling software, that service comes with a premium plan. Customers do have the ability to obtain their form for FREE, even after utilizing our form-filling services, as our Monthly Subscription comes with a no obligations 7-Day FREE Trial for new members. All timelines of the subscription and 7-Day Free Trial are listed in our Terms of Use and on our Pricing page. They are reiterated prior to the initial download when entering their billing information.

  At eForms, all customer communication and activity are dated and time-stamped for quality assurance purposes. I can confirm that this customer never contacted our support team via phone at our support line: ************. If she called and received an automated message for "Life Alert," she was dialing an incorrect phone number. Our team is available for live phone support at our actual support line from 9 am - 9 pm, Monday through Friday, and 9 am - 5 pm, on Saturday and Sunday.
  

  Thank you,

  *** - CCO

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/19/23 I got an erroneous charge on my debit card, but I did not subscribe to a plan for that amount. The plan I have is only supposed to be $1/mo. I have contacted them to get my money back but they claim to have no record, then refuse to let you speak to a supervisor, or credit my card. I am on a limited income and can not afford a misc $40 for nothing. I want my money back and I think this company is fraudulent and needs to be stopped.

  Business Response

  Date: 07/27/2023

  We are respectfully requesting that this complaint be resolved or removed as it doesn't represent a genuine experience or interaction with our company. 

  All customer correspondence is date/time stamped for quality assurance purposes, and there is no record of a phone call from the number listed in the complaint or an email from the email provided.
   
  The complaint also mentions the customer subscribed to a plan costing $1.00/month, which is not a price point we offer at eforms.com. At least one of our competitors offers an introductory price of $1.00.  It may be possible that she confused us with another form provider.
   
  I was able to locate an account that matches this reviewer's name, and the address listed in the complaint matches the address on the form created in the account.
   
  The account under XXXX XXXXXXXXX, associated with ******************** was used to sign up for our Monthly Subscription on July 5, 2023. The plan included a 7-Day Free Trial period which was utilized to download a ********** Eviction Notice (Notice to Quit) Form. At the conclusion of the 7-Day Free Trial, if no cancelation is made, a recurring billing of $39/month begins until canceled per our Terms of Use. These terms are reiterated prior to the initial download when customers enter their billing information.
   
  Our records indicate there has yet to be a cancelation request from this account. We do not have any correspondence from the account's email address, nor the other phone number listed on the form created. Nevertheless, we processed a $39.00 courtesy refund back to the customer's card ending in XXXX since the subscription was only used during the 7-Day Free Trial period. 
   
  Our Customer Support Manager reached out to this reviewer by phone, and left a message explaining our findings. There was no answer, so he followed up with an email to the address listed in this complaint, copying the email associated with the account.

  I can confirm that the subscription, associated with ******************* has been canceled immediately, and the account will not be billed again.

  Thank you,

  ************

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 21 i signed up online for 7 day $39 free trial subscription and cancelled the same day as the form downloaded, multiple pages, was NOT the "short form" as described. I emailed the same week asking for a refund and was told that I downloaded form before signing up. I then called and got a different reason, i.e. that I had subscribed five years ago and wasn't eligible. Nowhere on their web site did it say I was NOT eligible for the free trial before they accepted my payment. Their advertising is very misleading and totally deceptive.

  Business Response

  Date: 05/30/2023

  We are respectfully requesting that this complaint be removed due to inaccuracy of this reviewer's claims and repeated threats toward our company's employees based on personal activity completed and verified under her account. 

  This customer registered an account under the email address* ******************** to activate a Monthly Subscription Plan on May 24, 2018. This plan comes with a 7-Day Free Trial for new members which was utilized to download a New York Promissory Note (Loan Agreement) Template. The subscription was immediately canceled the same day, May 28, 2018, following the download, and no charges were ever incurred on the account as the download and cancelation were completed within the Monthly Subscription's 7-Day Free Trial.

  On May 21, 2023, this customer signed back into her account used for the initial account registration and download to save a NEW FORM, a Residential Lease Agreement. Upon completion and download of this form, the customer reactivated her Monthly Subscription Plan, incurring the $39.00 charge immediately as the new member 7-Day Free Trial was previously utilized.

  The terms of the subscription reactivation and charge associated are listed in our Terms of Use, as well as, reiterated at the time of download and checkout. When the customer contacted our Customer Support Team demanding a refund on May 21, 2023, after the reactivation, our team advised her that the account was not eligible for a refund due to the reactivation and download of a form after utilizing the account's trial period in the past. This customer sent multiple emails threatening our Customer Support Department stating they will leave negative reviews on multiple public review forums unless provided with a refund. The customer also submitted a chargeback directly with her credit card company, claiming the charge was unauthorized, though we have dated and timestamped records showing her download activity and checkout for the $39.00 charge (attached for reference).

  Based on the amount of frustration and hostility shown by the customer toward our support team, and notice of the chargeback, we refunded her recent reactivation charge of $39.00 from May 21, 2023, as a professional courtesy on May 26, 2023.

  I attached the supporting evidence including the customer's activity log and document log, confirming all dated and time-stamped activity completed by the customer over the history of the account. The account's transaction log is attached also, confirming the Monthly Subscription's reactivation activity, as well as the refund confirmation from May 26, 2023. - *** ****** ***

  Customer Answer

  Date: 05/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** Board Member ***************************************, Manager of Operations *******************************, Manager of Customer Support ***************************, *** CS manager the scam that you were running on my account. I signed up for this briefly on a free account and then I canceled it shortly there after and it was verified canceled you have since scammed me and charge me another $199.today. I spoke to *** and ***** who claim that a supervisor would call me and have not you continue to scam me and continue to scan my account below is the ********************** warning about your company. I am going to *** the *** ******* ******** personally unless I am refunded $199 now.Dear *******,Thank you for your Annual Plan purchase.Amount: $199.00 Account ID: **************************************** Account Email: ************************ Transaction ID: *********** ************ | XXXX-XXXX-XXXX-**** If you have any questions regarding this charge or need assistance managing your account, please contact Customer Support by replying to this email or calling ************. Retain this email confirmation as a receipt of your purchase.Thank you for being an eForms customer.Advertising Review:On February *************************** reviewed the advertising of Eforms.com located on eforms.com. The business was making claims of a free trial offer. BBB had requested the terms of the company's trial offer and cancellation policy. As of April 23, 2018 the business has not responded to BBB.According to BBB's Code of Advertising, any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature.

  Business Response

  Date: 05/02/2023

  We are respectfully requesting that this complaint be removed due to inaccuracy of this reviewer's claims and repeated threats toward our company's employees based on personal activity completed and verified under his account. Furthermore, he is listing names of people that are not currently associated, nor ever have been associated, with our company, and continuing to harass our Customer Support Department.

  This customer registered an account under the email address, ************************ to activate a Monthly Subscription Plan on January 25, 2022. This plan comes with a 7-Day Free Trial for new members which was utilized to download a *********** Non-Disclosure Agreement (NDA) at 7:17 PM EDT. The subscription was immediately canceled the same day, January 25, 2022, following the download, and no charges were ever incurred on the account as the download and cancelation were completed within the Monthly Subscription's 7-Day Free Trial. The ** address for the activity on the account was from **.***.***.**.

  Roughly three months later, on April 29, 2022, this customer signed back into his account from the same ** address used for the initial account registration and download to save a NEW *********** Non-Disclosure Agreement (NDA). Upon completion of this form, the customer subscribed to our Annual Plan subscription and downloaded the form at 11:51 AM EDT on April 29, 2022, and his account was billed $199.00. The terms of the subscription and automatic subscription renewal (without a prior cancelation) are listed in our Terms of Use, as well as, reiterated at the time of download and activation. 

  We accept cancelations via phone, email, live chat, and directly through the customer's *********************** dashboard. All activity and communication are dated and time-stamped for record-keeping, and we do not have a record of any cancelation made on the Annual Plan, nor any communication stemming from this customer, until after the subscription's renewal charge was issued this past Saturday, April 29, 2023, at 12:01 PM EDT. The customer signed into their account at 1:01 PM EDT, canceling the subscription at 1:22 PM EDT after receiving our renewal notification. The customer then contacted our Customer Support Team, and threatening them via live chat and via email when our team attempted to explain why his account was being billed based on the activity stemming from the Annual Plan subscription on April 29, 2022. 

  Annual Plan refund requests typically need to be escalated for a supervisor's review and approval for response to be relayed to the customer within a ***** hour timeframe as the request was received over the weekend. Based on the amount of frustration and hostility shown by the customer toward our support team, they contacted management immediately, and confirmed, as a professional courtesy, we would refund his recent renewal charge of $199.00 from April 29, 2023, though there was no cancelation made prior to its renewal. We confirmed the cancelation and issued a $199.00 refund to this customer the same day, April 29, 2023. Our support team sent a cancelation and refund confirmation email to this customer on April 29, 2023, at 2:13 PM EST.

  I have attached the supporting evidence including the customer's activity log and document log, confirming all dated and time-stamped completed by the customer over the history of the account, all stemming from the same ** address. The account's transaction log is attached also, confirming the Annual Plan activation charge, the renewal charge, as well as the refund confirmation from April 29, 2023.

  - *****************, CCO