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Business Profile

Life Insurance

Sagicor Life Insurance Company
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/19/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,My name is ***************************. My father passed away on April 23, 2022 in ******** *******. My father retired from **************************, Insurance *********** in ******* in 2020. Sagicor handled his pension payments.As part of his death benefits, pension payments would be made to his beneficiaries for a number of years. I am one of the beneficiaries. In August of 2022, my sister and I, as beneficiaries, submitted the requisite application forms to receive our portions of the pension benefits. It's been 2 months and I have been told that there is a "particular issue" with one of their departments at Sagicor and that's the reason my sister and I haven't been paid. We have received no other communication from Sagicor.The other complaint with Sagicor is that they used an incorrect hire date of **** to calculate years of service and my father's pension. My father started working at FFK in ****. My father's employer admitted in an email recently that indeed the hire date should be ****.Sagicor has not recalculated the pension or even communicated to the beneficiaries regarding the gross inaccuracies.Please help.

    Business Response

    Date: 11/01/2022

    To Whom It May ******************* complaint is for Sagicor *******, which is a different entity, and Sagicor Life Insurance Company (***) does not handle complaints for Sagicor *******. I have sent the complaint information to Sagicor ******* for them to reach out to the customer.

    Please let me know if you need anything else.

    Thank you!
    *****

    Customer Answer

    Date: 11/02/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Sagicor Life Insurance Company is BBB Accredited.

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