Complaints

This profile includes complaints for We Do Locksmith LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  We Do Locksmith LLC

  408 N Howard Ave STE E Tampa, FL 33606-1576

• 

  We Do Locksmith Orlando

  2911 39th St STE 200 Orlando, FL 32839-9212

• 

  We Do Locksmith

  8727 Old Kings Rd S Jacksonville, FL 32217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tech didnt properly program the key fob to my car. While asking questions. He got irritated and said the job is done. My Nieghbor asked him. If the battery is low. Are you sure its completely done. He said yes. But the key symbol kept coming up and saying not program pretty much. Call the office. Now they are just hanging up on me.

  Business Response

  Date: 02/25/2025

  Tech provided and program a new key fob 
  

   Vehicle appear to have electrical issue

  with BCM

  (Body control module)

  key fob remote works fine 

  ignition switch turns on no problem 

  Vehicle didnt crank. 

  Tech verified key fob and vin after programming completed.

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/25/2024 called locksmith to have them come and provide a service to provide me a car key to start the ignition and was not provided that I want a refund and an apology

  Business Response

  Date: 10/02/2024

  Dear *****,
  
  We appreciate your business and would like to address the situation regarding your recent key replacement.
  
  On the day you contacted us, we provided an initial quote of $185 plus tax for a replacement key based on the information available at that time. When our technician arrived on-site, he discovered that your vehicles key cylinder did not have a key code, which is unusual for a ******. The key code is necessary to properly cut a key that matches your lock. As a result, we informed you that we would need to purchase the key code from ******, which would incur an additional $50 charge. You agreed to this and we then continued to get the job done. 
  
  After completing the service, you called back and inquired about an additional key, which was not part of our agreement. We never discussed a second transponder key in our initial conversations, nor did we include it in the final price. Despite this, we offered you a second key at a discounted rate of $30. Unfortunately, you declined and requested the key be provided for free, and when we could not accommodate that request, you mentioned leaving negative feedback online.
  
  We strive to be transparent and fair in our services and pricing, and I want to ensure we maintain open communication and address any misunderstandings. If there is anything more we can do to clarify the situation, please let us know.
  
  Thank you

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22340726
  
  I am rejecting this response because:
  You are telling lies you did not speak to me directly you spoke with a minor child your employee didnt bother to speak to me at all nor did he verify or said a word to me in person the whole time he spoke with a minor child again my child is a minor you did business with a minor and he is not an owner of the vehicle your employee is at fault for doing business with a minor and didnt verify the owner of the vehicle and he didnt even ask for his id he wouldve known he was a minor and shouldve said I need to speak with an adult its common sense and when I spoke to so called manager he was not about customer service nor respectful nor was in any way helpful instead at the end of the conversation which I called him myself one he blew me off and didnt want to fix nor was willing to compromise again the technician never spoke to me at all nor did verify anything with me he never said anything to me he spoke only and only to my child and for that you are wrong and disgusting business because you should always verify to whom you are speaking with he shouldve ask for my sons id he would of known he was a minor and at that moment he shouldve said to my child I need an adult and the owner of this vehicle instead he told my son he would do him the favor of ripping him off completely and when I spoke to him on the phone he treated me horribly and was not willing to listen to my concerns nor wanted to hear me out and he threatened me saying Im just going to hang up on you and he said a vulgar words and profanity as well at the end of the conversation and he even told my child that he knew he didnt understand him and with that I said then  why did you continue to speak with a minor and he said I didnt know he was a minor to that I say you as a business should have done your due diligence and you and your employee should have immediately recognized and rectified your mistake. You should be ashamed for what you did and yes I did give you negative reviews and Im willing to even take you to court for negligence and doing business with a minor and not doing your due diligence and also for child mistreatment and your employee misconduct and miscommunication with a minor and also you and your employee they way you spoke to me undermining me and not showing any respect nor responsibility nor customer service so Im irate. All I was asking is for you to rectify this but you didnt so now Im going to take you to court. You mislead my child and scammed him and you mis treated me and my child and that is unacceptable behavior as a business owner you should have done things differently and you should of personally apologized to me and you shouldve done what you originally promised at the price you said its called credibility and its the principle in how you handled the whole situation you should not be in business if you are not going to make sure your customers are 100 percent satisfied and with that I said you knew about the code for ****** because my son told you about it due to he has already spoken to the ****** dealership so you are lying and still you quoted 185 again your credibility is completely lost I was home when he called the ****** dealership and when he spoke to you on the phone and he told you about the code and yet you quoted that price so dont come to me and say otherwise. I strongly feel your malicious intentions and you doing wrongful action against my child calling him names and saying the world dont work that way making him feel like he is an idiot and not intelligent enough you as an business owner should know that you were completely ignorant because you shouldve have never done business with a minor in the first place for that Im going to take whatever measures I need to do. 
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 22 I called to have We Do Locksmith make a spare key that had been lost for my vehicle. They quoted me $300 and would be at my home in an hour and a half. Was very pleased with speedy service, although he programmed my key into a Lexus key fob rather than a ****** saying thats all he had. That part doesnt bother me so very much but if it had bothered me that would be a bit awkward to have my car key already programmed. Would have preferred confirming that it was ok before it was just completed. When I went to pay, I was informed that it was $330 with the tax. I have a newborn so it didnt register right away, but we have only have a 7.5% sales tax in Clay county. I called and asked the technician about it and was told it was a credit card fee. I called the call center to complain and was told he would check with the technician. This was not discussed prior and is a shady way to do business. The receipt that was sent to me by text only shows the total and not any breakdown of the charges.

  Business Response

  Date: 01/09/2023

  This response was taken verbally by BBB:

  We will refund the customer the $30 for the miscommunication. We do charge tax anytime there is an actual product sold.

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They reprogram two key for me saying it cheaper than the dealership I wish I went to ****** directly! Their key stop working the next day! They scam a working mother $370 and not even giving me a call back! I call nw speak with a supervisor every day and they promise they will send a technician or have technician calls me they never do! They will come reprogram the key or refund me back! I only loss the original key the day before I call them my car had no other issues!

  Business Response

  Date: 01/19/2023

  This response was taken verbally by BBB:

  We have tried to reach out to the customer directly to schedule an appointment to diagnosis the issues and get this corrected for them. To date, we have not received a call back. The customer will need to call me, the owner, directly at ************ and I will be happy to get this resolved.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Facts: I was in need of a locksmith and was referred to this business by an online locksmith directory service. A person from we do locksmith, ************ contacted my corporate cell phone and arranged a date and time to complete a job that included making a working key and chip fob for my vehicle. This person was told implicitly and known or should have known a) that my vehicle was a ************* S500, a historically notably difficult vehicle to duplicate chip fobs for, b) that my car was located in an impound lot, for which I had to receive and was granted special permission for him to conduct his work, and c) that I would not be able to physically be present, because I had to be located at my own place of employment. I specifically and implicitly asked if he wanted to receive payment before or after job completion, as I was paying with cash. He told me to wait until the job was complete to remit payment for services rendered. The morning of the job (08/03/2022), I received phone calls and rude texts at the time when he was supposed to be at the job site (which I have retained as evidence). He explained he could not find my vehicle, yet just before he sent that text, he texted me a picture of my vehicle, proving himself a liar. The job was never completed. He further proved himself a liar along with being libelous when he went online to ****** reviews to reply to my review by explaining to the public that I am a "competitor" writing a "completely fake review. " This puts him and his business in quite the precarious legal predicament, as slander or libel opens one and one's business up to a whole world of civil litigation, with possible prosecution under the law, set time and again through nationwide precedents. He took time away from me and my employer which neither of us can ever get back. But the libel will ABSOLUTELY not be tolerated, and I demand satisfaction, because I feel it would be academic in this case, and they knew or should have known.

  Business Response

  Date: 01/19/2023

  This response was taken verbally by BBB:

  Our policy is to not re-key a vehicle without the owner present. We apologize that we were not able to assist you. We received no money and you are free to contact any other locksmith.

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 17674342
  
  I am rejecting this response because: it does not at all         address the disgusting comment regarding my dead mother that was sent to my cell phone from the business owner (which I still have and will be showing the Florida state licensing bureau).

  
  Sincerely,
  
  *********************