Complaints

This profile includes complaints for Ideal Image's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ideal Image has 153 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ideal Image

  1 N Dale Mabry Hwy STE 100A Tampa, FL 33609-2764

• 

  Ideal Image Laser Hair Removal

  8612 Preston Rd Ste 100 Plano, TX 75024-3315

• 

  Ideal Image

  119 Fairfield Ave Unit 6 Bellevue, KY 41073-1184

• 

  Ideal Image

  4685 US Highway 17 Ste 2 Orange Park, FL 32003-4839

• 

  Ideal Image of Florida, LLC

  595 S Federal Hwy STE 220 Boca Raton, FL 33432-5541

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had countless issues with this company. I have called many times and not have been able to get service appointments. Also had a some treatments on the face that did not yield any good results so I stopped the treatments and then opted to do somethong else for fear of them not being expererienced enough. My mistake is I paid of my account off and they ended up giving me a credit for over 3,000 every time I call they have no records of this credit or they hang up or put me on long hold times I dont know if their records are not kept up properly its really scary to be involved with a place that does business this way. I have now moved out of their locations and would please like a refund of the services I never used.

  Business Response

  Date: 07/28/2022

  Business Response /* (1000, 6, 2022/07/26) */
  This has been resolved.
  
  
  Consumer Response /* (2000, 8, 2022/07/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/22/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last month I signed on to receive laser hair removal from Ideal Image. The contract was financed by Ally for an amount of $3,191.58 over 18 months. I signed this online contract in the midst of receiving ECT (electroconvulsive shock therapy) for severe bipolar disorder. I don't recall the conversation leading to the contract nor do I recall signing it, though I am not disputing that it was me that technically did so. ECT is well known for its impact on memory and cognitive functioning. In fact, I had to take an entire month off work and could not drive due to the severity of these effects. Once I was somewhat functional again, I reviewed what I had done and promptly contacted both Ally and Ideal Image to cancel. This was within the 1 month time period that is explicitly mentioned in the contract as "30-Day Right to Cancel and Receive a Refund" clause. I was contacted a few weeks later by a shrill, combative employee named "Craig". "Craig" threatened me with being sent to collections if I did not repay the money Ally was canceling per my request. He did offer $400 if I withdrew my cancellation request with Ally. He said I would still owe the money and if I did not pay it I would both forfeit services and be sent to collections for nonpayment. I began crying and became extremely upset. I am still not in a stable place and have been struggling with my mental health since treatment (and before). These tactics are predatory and shameful. I never received any services from Ideal Image. Resolution of this matter simply involves adherence to the the right to cancel and receive a refund clause. I wish to cancel and never cross paths with Ideal Image again. I can provide documentation from the treating medical facility if needed.

  Business Response

  Date: 08/08/2022

  Consumer Response /* (2000, 12, 2022/08/06) */
  I was contacted via email with a document ending the contract and stating a refund would be provided. I signed the document (via docusign) and believe the issue to be resolved.

• Initial Complaint

  Date:07/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spent 2,000+ dollars on laser hair removal from Ideal image in April of 2022 (This year) and I have yet to have an appointment with them. It takes 8 appointments in total to have my service fully done and I am supposed to 4-8 weeks in between each appointment. Also, my payment was for a year. Every appointment that I have been scheduled for has gotten canceled for ridiculous reasons. The first appointment was canceled because they said I needed to get cleared by a nurse, so I had to wait another month, then that appointment got canceled due to "the person doing my service called out that day." So I had to wait another month for them to tell me that appointment was canceled due to someone having covid. Now they want me to wait until september for my first appointment when I paid in April. Everytime I try to get a refund they ignore me or they just schedule a new appointment that I know is going to get canceled. Please help me, I spent too much money to be played around with.
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 11, 2022/08/12) */
  We have attempted to reach this guest via phone but were unsuccessful. An E-mail has been sent to the guest. We encourage the guest to reach out to us at their earliest convenience so that we are able to assist with resolution. Thank you.

• Initial Complaint

  Date:07/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a free consultation for Coolsculpting on June 20, 2022. At that time, I signed up for a loan with the loan provider they recommended, Ally Lending. I was approved for the $4,400 and told that someone would be in touch to schedule the appointment. I received a call a few days later, and I set up an appointment for August 13th. On July 14th, I learned about the crooked/shady business practices of Ideal Image and cancelled my appointment. I also called to cancel the loan. At that time, Ally Lending informed me they had already sent payment/my loan to Ideal Image a month in advance of my appointment, despite me never receiving any services from Ideal Image. They opened a dispute for me and told me that I should be able to receive a refund if I had not received the service. I just spoke to a representative with Ideal Image that informed me that I entered into a contract with them to do the service and that it was non-refundable. They informed me that I could either receive the service or they would send my account to collections for the balance if I decided to cancel the loan. Looking at the long list of other complaints, I see that I am not the only person to fall for this trap. I'm almost positive there is a way to get out of this or rescind the contract, whether it be fraudulent misrepresentation, nonperformance, or some other applicable defense. Cancelling the contract and having them return the loan puts both parties in the same position as if there never was a contract, so this should not even be an issue. The fact that they are trapping consumers into a loan and essentially forcing them to receive services or keeping their money feels like a very scammy system that they have implemented.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 6, 2022/07/25) */
  Guest is actively working with us to resolve as guest has a financing dispute that is open. This will be resolved on or before 7/27/2022. Thank you.

• Initial Complaint

  Date:07/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my consultation, my consultant said that I would have a jawline after at least 2 cycles of cool sculpting. After the two cycles I see absolutely no result. My face still looks the same as before and they were trying to get me to do more cycles. I would if I had seen progress, however there was absolutely no progress!
  Tried to contact ideal image directly, but they said I signed a contract agreeing there would be no refund.
  This Is scamming! Knowing your service doesn't work so you put up the No refund policy. We aren't talking about just a few hundreds, I'm talking about few thousands.
  This business needs to stop selling cold sculpting to customers. It does not work
  So I basically paid $2400 to look the same!
  Please refund me!
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 6, 2022/07/25) */
  This guest is fully treated and not eligible for any refund.
  
  Contract states: Refunds. Except in accordance with Section 4 of the Terms and Conditions and as may be required by state law, all fees and services are non-refundable.
  You understand that the CoolSculpting Services results vary individually and that the effects of the service may take up to six months post service. There is no warranty or guarantee that you will see the desired cosmetic outcome and additional service may be recommended. You understand that the CoolSculpting treatment uses a thermoelectric cooling device to apply controlled cooling to the service site to cause lipolysis of the subcutaneous fat in the thigh, flank, upper flank, chin, male chest, or abdomen. You understand that this is not a service for obesity and is not intended as a weight-reduction program. You understand that CoolSculpting is a non-invasive service and is not intended to produce the same results as an invasive surgical procedure. You understand that a different provider may provide services at each session.
  
  You understand that the provision of cosmetic services is not an exact science and even reputable providers cannot guarantee any results. You understand that the goal of the service is improvement and not perfection. By signing this Consent you grant authority for this service to be performed by a provider at Ideal Image. You have read this Agreement (including the Fee Schedule, Terms and Conditions, and this Informed Consent) in full, you understand, acknowledge, and agree to all of the provisions in this Agreement, and you have been given the opportunity to ask questions regarding the services.

• Initial Complaint

  Date:07/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was given a quote and did a credit check if i will be eligible for a financing of 18 month without interest and they enter me to a contract where i was unaware that i cannot cancel or not use this service. no matter if i use service or not i have to pay 4000 dollars to them. which they did not make me aware of. they person i talk to only told me that they are pulling my credit score to see if i can get approve for financing. now i came to know that i am on a contract with them and i have to pay contract amount to ALLY lender no matter if i use this service or not. this is a ripoff and lying people and earning business.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 7, 2022/07/26) */
  We have attempted to reach this guest via phone but were unsuccessful. A voicemail was left for the guest and the guest is encouraged to reach out to us at their earliest convenience so that we are able to assist with resolution. Thank you.
  
  

• Initial Complaint

  Date:07/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the Ideal Image company is a scam company. They lock you into deals using persuasion and pressuring techniques in order to get you to sign a contract that they won't release you from. DO NOT shop or buy with this company, they refuse to relieve me of my contract regardless of the fact that I haven't received any services or treatment, nor have I made one appointment. Yet, they still expect me to pay monthly for their services. When I tried to get out of the contract and asked for them to play back a recording of the meeting I had with their customer service rep; Liz. They told me they couldn't use that recording to prove that she persuaded me into this contract after I told her on the recording that I wasn't comfortable with signing this and locking myself into an agreement several times. I also asked her if I could reference her name if an issue came up further down the line (liz) and she said yes, but now it's as if she never existed! This business Ideal Image is a scam company and you can find Much better and much more affordable services on Groupon. Trust me. This company needs to release me from my contract NOW.
  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 6, 2022/07/26) */
  This guest has accepted a resolution. Thank you.

• Initial Complaint

  Date:07/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I SPOKE WITH IDEAL IMAGE REPRESENTATIVE MADDE ON JULY 10, 2022, SHE PRESENTED A ULTHERPY TREATMENT TOO ME IN THE AMOUNT OF $1968.09 AND SAID THERE WAS VERY LITTLE DISCOMFORT AND I COULD TAKE AN ASPRIN. I AGREEDED TO HAVE THAT SERVICE DONE AND SHE SCHEDULED ME FOR JULY 12, 2022 BUT UPON FURTHER CONVERSATION SHE GAVE ME THE BELLEVUE KY LOCATION, I EXPRESSED I WAS REGISTERED FOR THE KENWOOD OHIO LOCATION SHE THEN MADE AND APPOINTMENT FOR AUGUST 15, 2022. I AGREED TO PAY $1000.OO THROUGH THEIR LOAN COMPANY AND $968.09 WITH MY ATM CARD. ON THE 12TH OF JULY I WENT TO THEIR KENWOOD LOCATION JUST TO SEE THE LOCATION AND WAS TO THE PROCEEDURE WAS PAINFUL TO TAKE AN 800MG IBRUPOPHEN. THE MORNING OF. I DECIDED I NO LONGER FELT SAFE BECAUSE I AM ON BP MEDICATION SO I CALLED ON THE 12TH TO CANCEL THE TREATMENT SCHEDULED FOR AUGUST 15TH. IWAS NOT INFORMED OF OR GIVEN A CONTRACT UNTIL I ASKED FOR A COPY OF WHAT THEY WERE TALKING ABOUT. I THOUGHT A CONTRACT WOULD BE PRESENTED AT THE TIME OF THE SERVICE AND WOULD NOT BE IMPLEMENTED UNTIL AUGUST 15TH THE DATE OF MY APPOINTMENT. I HAVE RECEIVED NO SERVICE SO THERE IS NO RIGHT TO TO CHARGE ME THERE WAS NO DISCLOSURE AT ANY TIME UNTIL I SAID I WANTED TO NOT USE THEIR SERVICE.
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 6, 2022/07/26) */
  This guest has an active dispute with the financing company and will be resolved on 7/27/2022.
  
  
  Consumer Response /* (3000, 8, 2022/07/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept the respond Ideal Image offered as a remedy:
  I paid 1968.09 on July 12,2022 for a service to be received on August 15, 2022 Ideal Image only want to refund $780.00 and no service has been preformed. They have none nothing to receive any consideration for. Initially I was not given a contract nor given information contained within the contract. I notified Ideal Image due to a medical concern no longer wanted their service. Ideal Image is fighting to keep money they didn't preform a service for more did they disclose pertenant information concerning the procedure or contractual.
  
  
  Business Response /* (4000, 10, 2022/08/01) */
  This guest opened a financing dispute and the financing company has resolved on the guests behalf.
  
  
  Consumer Response /* (3000, 12, 2022/08/01) */
  I do not accept the partial refund of $789.00 offered. I paid $1990.00 andno service has been received. I am entitled to my complete payment to Ideal Image.
  
  
  Business Response /* (4000, 14, 2022/08/02) */
  This has been resolved.
  
  
  Consumer Response /* (4200, 16, 2022/08/05) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ideal Image uses fraudulent practices to obtain money for services never given. I was never shown a contract nor did I give permission to electronically sign my name. They are illegally holding monies I paid in good faith for services to be received August 15, 2022. I cancelled my request within 2 days of my request and Ideal Image is with holding my $1978.00 for no service rendered. This is unconsciousable and illegal. I DO NOT ACCEPT THEIR OFFER FOR A PARTIAL REFUND.
  
  
  Business Response /* (4000, 20, 2022/08/08) */
  GUEST REFUNDED BASED ON SERVICES NOT RENDERED MINUS SKIN CARE SHIPPED TO THEIR HOME. ENTITLEMENT OF REFUND OF SKIN CARE IS BASED ON THE RETURN OF UNOPENED UNUSED PRODUCT TO THE ORIGINAL SHIPPER.(NOT IDEAL IMAGE)
  
  
  Consumer Response /* (4200, 22, 2022/08/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I expect Ideal Image to disclose in this BBB case the amount they are refunding. They have refused to give me that information unless I open their application giving permission to electronically sign their document.
  
  I am requesting the address to return their unsolicited product they sent to my home. And the cost of postage I will have to spend in order to return their product I did not request.
  
  
  Business Response /* (4000, 24, 2022/08/10) */
  Product is non-refundable, if sent to the third-party warehouse the funds can be returned if accepted back into inventory.
  
  
  Consumer Response /* (4200, 26, 2022/08/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I never ordered the product. I only opened the box expecting to see correspondence I never took the product out of the box. The product in the original shipping box was returned via UPS on 8/11/2022 to the address given to me by Ideal Image. Again I am asking Ideal Image to disclose on this BBB case the amount they propose to return for transparency. Only the total amount I paid is acceptable for services never received. Now they need to add $17.58 postage I spent returning their product I never ordered.
  
  
  Business Response /* (4000, 28, 2022/08/15) */
  Ideal Image does not provide postage or a return label as the products are non-refundable. If the products were accepted back into the third party's inventory then a refund can be issues for the products only.
  
  
  Consumer Response /* (4200, 30, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Unopened unrequested products have been returned. Please list in total dollar amount you are proposing to refund. You received $1000.00 from a loan you set up and $968.09 from my bank account. The full amount of $1968.09 is the only acceptable resolution.
  
  
  Business Response /* (4000, 32, 2022/08/16) */
  Once the third-party shows accepted skin care we will be happy to reach out with the requested information. Thank you.
  
  
  Consumer Response /* (4200, 34, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have returned the unsolicited product and signed their releases so now they must show on this BBB site that they have refunded and cancelled the loan of $1000.00 they made with their lender to ensure I will not receive billing invoices.
  
  
  Business Response /* (4000, 36, 2022/08/23) */
  This has been resolved.

• Initial Complaint

  Date:07/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled by Ideal Image. I clicked on an ad for them for laser hair removal and scheduled a call. When I spoke to them we discussed my being blonde and mostly having blonde hair, maybe dark blonde hair. They said it's probably fine and if not the provider can tell me when I go for my service. I then scheduled a virtual consultation where I was told they would confirm if I was a candidate. They didn't ask to see any of the locations, which for a virtual consultation makes sense to me. But they proceeded to encourage me to go ahead and purchase the service and I would have an appointment the next day. I financed the service because they said it was a deal only being offered right then. I felt pressured to go ahead and sign even though I had not had a consultation yet. I was not encouraged to get a consultation, nor was it made explicitly clear that once I sign for these services it is nonrefunable - even if service has not yet been provided. I understand the contract to read the services and fees are nonrefunable, but that's deceiving, because it seems to mean after the services have been rendered. My appointment was canceled by ideal image for the following day. I called the finance company to cancel the loan because I wouldn't be receiving services. They had already sent the money and said they couldn't recall it. I called ideal image to cancel and the first person I spoke to said no problem and asked why. I told them I am pretty blond so I want to just go ahead and cancel the services and they submitted my refund request. I thought this was great customer service at the time. After trying to get in touch to confirm for a few weeks I finally hear back that they will not refund and I have to go in and prove I'm not a candidate. Ideal image will not refund even though services haven't been provided and they originally canceled. I feel like I was misled when signing for the financing. Most businesses offer refunds when services haven't been rendered.
  

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 6, 2022/07/25) */
  We have spoken with the guest and requested an in-person assessment to see if guest is treatable. Once guest has been seen in clinic - we are happy to provide resolution if guest is not-treatable. Thank you.

• Initial Complaint

  Date:07/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made telephone and written (email and U.S. postal service) requests to cancel a payment for services and annual membership. My initial telephone request was made on July 14, 2022 -- the same day the payment for services and membership was made (and before the charge even went fully through on my credit card). I have been told that there is an active case but have not received any confirmation that a refund will be issued and attempts to follow up by phone and email have not resulted in any additional information (only various reasons why the case worker cannot speak to me). I have not utilized any services and made the initial request to cancel within hours of the payment being made. I simply want a refund for the payment.
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 15, 2022/08/18) */
  A detailed VM was sent to the guest with clear directive as well as an e-mail for completion of information that was needed to proceed. This has still not been completed. This guest has not been promised a refund as the contracts are non-refundable. Ideal Image is happy to come to a resolution with this guest. Currently there is a credit card dispute that has been opened by the guest. This will need to be dropped to allow us to resolve.
  
  
  Consumer Response /* (3000, 17, 2022/08/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not received any detailed voicemails, written directives or requests for additional information. I would be happy to work with Ideal Image once I receive something in writing confirming that a refund will be processed. I cannot drop the credit card dispute until Ideal Image makes a real attempt to work with me on this issue and I can trust the representatives made by Ideal Image. Thank you.
  
  
  Business Response /* (4000, 19, 2022/08/23) */
  The e-mail sent to the guest was on 7/25/2022 - it shows that the guest opened the e-mail but the information was not completed. The e-mail will be resent to the guest for completion. As this is the next step in resolution as Ideal Image contracts are non-refundable.
  
  
  Consumer Response /* (4200, 21, 2022/08/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The email sent requests my medical history. It has nothing to do with my request to terminate my membership and for a refund of the services ordered but never provided - which was made only hours after I signed up. I followed all instructions provided by Ideal Image for making such a request by writing and by telephone. I was initially told by telephone that it would take 5-7 business days to process my refund before Ideal Image started insisting that the representative handling my request was unable to speak to me to provide an update. Ideal Image is simultaneously insisting that they have provided instructions to me concerning my request for a refund, that my request for a refund cannot be processed under any circumstances, and that a credit card dispute is preventing them from providing a refund to me. That does not make any sense. I would like to resolve this. I just want a refund for services I never received and for which I timely requested a refund through multiple means of contact, including a formal letter send via USPS. Again, all I want is a refund for services I never received and for which I am no longer a medical candidate.