Business Profile

Medical Spa

Ideal Image

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Important information

Customer Complaint:
Ideal Image has worked and continues to work with the BBB in an effort to reduce its number of complaints. BBB recommends that if you have any complaints or concerns, please contact the business at [email protected] prior to contacting BBB.

Complaints

This profile includes complaints for Ideal Image's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,416 total complaints in the last 3 years.
210 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted to cancel a simple appointment due to the fact they couldn't get me the treatment for over a month. I received treatment at another location. They are now harassing me and refusing to give me a refund for services I never received. I was never informed that I could not get a refund if I cancelled the appointment. This company has seriously unethical business practices and trys to trick people into services telling them that NEED them. This is a purely cosmetic no one NEEDS these services. They won't stop calling me and trying yo retain me as a client. After this nightmare I will never be a client of yours. Leave me alone and give me my money back.
Business Response
Date: 07/09/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at ************** option 3
Initial Complaint
Date:07/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a very expensive Laser Hair removal package directly from Ideal Image. They closed the location (****) and have no other locations in ********** for me to go to. They will no refund any of my money back and are continuing to charge me for a service they will not provide.
Business Response
Date: 07/09/2024

**************** L.P., the independent third-party organization that owns the clinic operating under the Ideal Image brand in ****, ** has decided to close the clinic, effective today Friday, July 5.

Ideal Image would be delighted to continue providing you services at any the Ideal Image corporate-owned clinic.

An Ideal Image team member will be reaching out directly to help you schedule future appointments.

Ideal Image is committed to supporting your ongoing aesthetic journey. We recognize that this change is unexpected and may be inconvenient for you. Thank you for your understanding and patience as we did not anticipate this closure.

For any refund requests or customer service issues outside of continued care, please reach out **************** L.P. at ********************************.

Warm regards,
Ideal Image
Customer Answer
Date: 07/09/2024

Complaint: 21956019

I am rejecting this response because:

The agreement for services and payment was made directly to Ideal Image. Regardless of what agreements they made with another provider, I contracted with Ideal Image. If they are unable to service me as in this case. They need to cancel the contract and stop charging me for a service they no longer provide.
To ask me to travel to their closest location which is a 5 hour drive away is completely an unacceptable option.

Sincerely,

*****************************
Business Response
Date: 07/10/2024
Please review your contract for exact terms regarding who you are contracted with

**************** L.P., the independent third-party organization that owns the clinic operating under the Ideal Image brand in ****, ** has decided to close the clinic, effective today Friday, July 5.

Ideal Image would be delighted to continue providing you services at any the Ideal Image corporate-owned clinic.

An Ideal Image team member will be reaching out directly to help you schedule future appointments.

Ideal Image is committed to supporting your ongoing aesthetic journey. We recognize that this change is unexpected and may be inconvenient for you. Thank you for your understanding and patience as we did not anticipate this closure.

For any refund requests or customer service issues outside of continued care, please reach out **************** L.P. at ********************************.

Warm regards,
Ideal Image
Business Response
Date: 07/18/2024
This clinic was not owned by Ideal Image, therefore refunds are not being provided by us. The client was provided contact information for the owers to communicate their request for refund.
********************************

Customer Answer
Date: 07/18/2024

Complaint: 21956019

I am rejecting this response because: Again, I contracted for services with Ideal Image. I paid Ideal Image directly for these services. It does not matter who Ideal Image contracted with I did not contract with anyone other than Ideal Inage. They have knowingly committed fraud by promising me a service and taking my money and then cancelling the service without refunding. They say they have provided me with an outside company to get a refund from, however that company does not respond and are not liable because I did not contract with them.
I would like to file a fraud claim against Ideal Inage at this point.

Sincerely,

*****************************
Initial Complaint
Date:07/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/7/2023 I signed up for Cool Sculpting through Ideal Image. I found out afterwards that because of a bruising disorder I was not able to do this. I have been trying for 7 months to get a refund from this company. I canceled all appointments, and have never stepped foot in this place. I talk to one person, they will turn over to corporate. Never heard from corporate. I call again and speak to clinic manager *********** Master in February. I call to speak with her again, left messages, no return calls.I am contacted in March by a woman named ***** who says she will help me. I have just left the hospital with a collapsed lung and have been told I have lung cancer.I received a credit to my bank account of $151.98 which I paid by credit card above & beyond my check of $8500.00.On March 30th I received a letter from the finance company (Patient Fi) that they were going to refund me $7887.02.I called them and explained that I had paid them in full $8500.00, why am I being shorted $612.98?They agreed that I had paid in full and that I needed to contact Ideal Image.I called to talk to ***** and I was told I have to talk to clinic manager, *********** Master. I have called repeatedly at least 7 times. I have been told she is out of town, in a ******** **** will give her a message. She has NEVER returned any of my calls. They have told me I cannot talk with *****, who had been so helpful before.On 7/3/2024 I emailed **** Le Master and told her I ha e repeatedly tried to contact her with no answer. I want to know why there is a discrepancy of $612.98 in my refund, and when this will be refunded to me.
Business Response
Date: 07/06/2024
We apologize for the confusion. We have confirmed that additional funds are due this client and will rectify immediately
Initial Complaint
Date:07/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Location: ***************************************************** I paid approximately $533 for fillers at Ideal Image. When I got there, it was already paid. I took a loan out for this. I paid the previous days then they say I can&#**;t get fillers because I had an allergic reaction to penicillin. They said they don&#**;t have someone there to help me in case I went in to shock. They made me get it all in botox. They said I could get botox which I have to get every 60 days. The botox doesn&#**;t show up for 2 weeks. The whole thing was for instant gratification and the fillers last for 2 years. The whole point of getting the fillers was because they more permanent and have to go back every 2 years for this. The rep said I can get the most botox for my money. I financed this over the phone. I got one invoice for $1600 and they sent me another invoice for $0 so I asked did this mean I was getting a refund. They said no. I would like to get my money back because I want fillers.
Business Response
Date: 07/08/2024
We will have this matter resolved
Initial Complaint
Date:07/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have service contract with Ideal Image. They have contract that says I have to use the 8 services within certain time frame. I have had 2 treatments. 1st treatments was my original appointment. 2nd appointment they canceled my original appointment and made me reschedule. So I did and went. I sent up my 3rd appointment and they ended up canceling that appointment also and said I would need to reschedule. I called to cancel since they clearing are not a company that keeps scheduling appointments. They said I couldnt cancel but they could move to to one of there other locations. There other locations are all over hour away so that solution does not work. Very disappointed with the service they have provided. I have at this point paid over thousand dollars to them and service has be lacking. I have now stopped paying them as I have no other choice since they continue to cancel appointments and wont cancel by me requesting. Not reputable company and they just take your money then make it hard for you to schedule appointments to get service because they keep canceling the appointments that get made.
Business Response
Date: 07/02/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at ************** option 3
Customer Answer
Date: 07/03/2024

Complaint: 21925243

I am rejecting this response because:
I already spoke to multiple people before I filed this complaint. No one was willing to resolve and only solution they provided was they wanted me to change to different location which was over hour away. I am not going to drive over hour just because the office in my town isnt holding up their end of the agreement.

Sincerely,

*********************************
Business Response
Date: 07/08/2024
We have attempted to contact you on several occasions, please give us a call at **************
Customer Answer
Date: 07/08/2024

Complaint: 21925243

I am rejecting this response because:
I have already talked to someone and I am not going to continue to call you and waste my time. I will not be paying you any additional money as your company has not held up your side of the contract. I have already overpaid you for the minimal services I did get and now will have to start over with a different company because your company was not satisfactory.

Sincerely,

*********************************
Business Response
Date: 07/10/2024
We are happy to continue reaching out to you. We have not had the opportunity to speak with you regarding your BBB complaint
Business Response
Date: 07/10/2024
This client is on a monthly payment plan with HFD ( third Party Lender) for treatment. She purchased a package of 8 treatments, she has received 3 treatments valued at $511 per session. She owes $1533( Treatments) $299( Membership Fee) which totals $1832 in total and has only paid $1381.16
This client has not spoken with our client support team for us to go over the break down and explain what is owed, It appears she has received this information from the clinic.
We have continued to reach out to her daily to speak but our calls are not returned. Until we can obtain a signed release out of the contract she will continue to be charged up to the total contract value of $3365.04
We are happy to resolve this client with only what is owed for treatment but need to discuss this with her and have her sign the release which we do not send until discussed
Customer Answer
Date: 07/11/2024

Complaint: 21925243

I am rejecting this response because:
I have talked to your customer service team and I am not going to continue to talk to you over and over.
I will not pay you any more money than what I have already paid you. Your company did not provide adequate services. My online account shows cost of ******************** was $3365.04 for 8 sessions which is $420.63 per session so not sure where your number are coming from. So 3 sessions would total $1261.89 and I have paid $1381.16 therefore I have overpaid for the services already.
If you need a release form signed then send it to me via email. You do not need to continue to speak to me when I cant sign the release form your wanting signed over the phone.

Sincerely,

*********************************
Business Response
Date: 07/11/2024
Please review attached service agreement for confirmation on cost per area along with $299 membership Fee. You currently owe for the treatments you have received. We will continue to debit your account until payment is satisfied. Please feel free to contact us when you are ready to resolve this issue
Customer Answer
Date: 07/12/2024

Complaint: 21925243

I am rejecting this response because: you have received payment for the treatments I have received already. Cancel the contract on your end as your company didnt provide the timely service you should have.
You keep saying to call you to resolve but there is nothing to resolve. I am not satisfied with the continuous cancellation of appointments on you end and I wish to no longer get services from your company due to this.
If you can provide me actual real reason I would need to speak to you again on phone then please tell me what that is on here.
if not then this issue is considered resolved as I have already paid you for the treatments I have received

Sincerely,

*********************************
Business Response
Date: 07/18/2024
As previously advised, There is a balance owed for treatments already rendered. We will need to discuss the arraignments for this balance to be resolved otherwise we will have to continue to support the loan that is currently in place for this purchase
Business Response
Date: 08/07/2024
As previously advised, There is a balance owed for treatments already rendered. We will need to discuss the arraignments for this balance to be resolved otherwise we will have to continue to support the loan that is currently in place for this purchasre...
Customer Answer
Date: 08/07/2024

Complaint: 21925243

I am rejecting this response because:
I do not know you any extra money. You have been paid for the treatments I had and then continued to cancel appointments this voiding the contract since you did not hold up your end of the deal

Sincerely,

*********************************
Business Response
Date: 08/08/2024
We will cancel the balance, future charges and treatments going forward. You will no longer owe Ideal Image. You will no longer have treatments available to you
Customer Answer
Date: 08/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution that Ideal Image will cancel contract and I will not owe any more money to them satisfactory to me.

Sincerely,

*********************************
Customer Answer
Date: 09/11/2024

Complaint: 21925243

I am rejecting this response because: As shown in the screen shots for my credit card you continue to try to take charge me when you said in last reply the contract was cancelled and no further services would be provided or money charged. Your company went as far to change the name you submitted the charge against to try to take additional money as you can see from July and ****** highlighted tractions. This has been reported as fraud to the credit card company as you do not have authorization to take money from my account. Is your company that fraudulent that you will continue to try to take money u def different names when you clearly said in the last corespondent that no more money was owed.

Sincerely,

****** **********
Business Response
Date: 09/11/2024
For Clarification, we do not draft payments from this client. This client paid with a third party lender. We issued cancellation and loan adjustment as agreed upon. The client will want to speak with the loan processor to confirm the loan has been cancelled
Customer Answer
Date: 09/12/2024

Complaint: 21925243

I am rejecting this response because:
so what did you send the loan processer you use in regards to this account? You clearly did not send them the information showing you cancelled and no additional money was due as you stated. Stop pretending like this is not an issue your company created and fix it like you said you did.

Sincerely,

****** **********
Business Response
Date: 09/25/2024
Please review confirmation of refund processed in August.
Customer Answer
Date: 09/26/2024

Complaint: 21925243

I am rejecting this response because:
They continue to call me and try to charge my credit card so you need to contact them to see why. This issue will not be resolved until they stop trying to call me and stop trying to charge my credit card. Clearly you either didnt refund the full amount that was remaining or they didnt get what you sent. When I speak to them they say that I still owe money for Ideal Image so fix the issue because I have already talked to them and sent them the letter where you say I do not owe any more money and clearly they dont care about what I send since your company is showing I owe money still with them.

Sincerely,

****** **********
Business Response
Date: 09/30/2024
To reiterate information we previously provided:
This client is on a monthly payment plan with HFD ( third Party Lender) for treatment. She purchased a package of 8 treatments, she has received 3 treatments valued at $511 per session. She owes $1533( Treatments) $299( Membership Fee) which totals $1832 in total and has only paid $1381.16

The client still owes a balance and the lender( HFD) will continue to draft until payment is satisfied. If the client fails to pay, her account will be transferred to collections

Business Response
Date: 10/03/2024
We have cancelled her contract and remainder of the loan, The client is not being charged by Ideal Image, She is being charged for repayment of a loan with HFD as previously stated.
She is not paying us. However she still owes the lender for treatments received
Customer Answer
Date: 10/03/2024

Complaint: 21925243

I am rejecting this response because:
I already paid for the treatments I had so what do you think I didnt pay for. This company is the company you use for the services so stop acting like them trying to continue to charge me had nothing to do with you because you got money from them so if they are saying I owe many then you clearly didnt cancel the remaining balance for the services I didnt have

Sincerely,

****** **********
Customer Answer
Date: 11/01/2024

Complaint: 21925243

I am rejecting this response because: I got in contact with the company Ideal Image uses for their services and they told me that Ideal Image did not make adjustment for the remaining amount like they said they would. There is balance of $360.72 that Ideal Image needs to send adjustment to them. Once that is done then this case can be resolved.

Sincerely,

****** **********
Business Response
Date: 11/01/2024
Again, this client was charged for the treatments received, Attached is proof we returned/cancelled any funds that were not already used so that the client no longer owed or paid us. Any monies still being collected if from the lender and for treatments already received.
Customer Answer
Date: 11/01/2024

Complaint: 21925243

I am rejecting this response because I already paid for the treatments I received. Laser total was $3066.04 for 8 treatments which would be $383.26 per treatments which for 3 treatments would be $1149.78 and I actually paid you $1381.16
HFD said its showing you shorted the adjustment by $360.72
Please issue this additional adjustment since I paid for my treatments and because your company did not hold up your end of the agreement I now need to start over now with a company that is reliable since your company was not.
Sincerely,

****** **********
Business Response
Date: 11/13/2024
It appears this client has been overdrafted for payments by ***, We have contacted the lender to provide refund of the payments pulled that were not paid towards her contract
Customer Answer
Date: 11/14/2024

Complaint: 21925243

I am rejecting this response because:

I dont know what this message means. Does this mean Ideal Image will be contacting HFD to get amount cleared so it shows no balance due any longer? If so then this is acceptable.
Sincerely,

****** **********
Business Response
Date: 11/15/2024
We have communicated with HFD regarding the balance to due and were advised that the balance is due to credit card disputes that were issued by the clients. The client will need to drop her credit card disputes and her account will reflect as current with nothing owed.
Initial Complaint
Date:06/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially, accidentally posted this as a review instead of a complaint on 6/26/24 They auto-renewed a membership for 2 years without me being notified and/or having the opportunity to say no. I found these (2) charges for $317.99 each by mistake on my **** card. They said they will reverse this year's inappropriate charge because I called withing 30 days of the charge but will not reverse the 2023 inappropriate charge because, according to their policy, I did not notice it in a timely basis. Now, I have to go to my **** card and dispute the 2023 charge. Then, on 6/27/24, I noticed they responded to my review (without talking to me) that the "matter was resolved." I called them to ask why they think it was resolved, and as predicted, they gave me the company policy and why I was not going to receive a refund for my unrequested unsubscription renewal. Again. Beware.
Business Response
Date: 07/01/2024
It is our understanding that this matter has been resolved
Customer Answer
Date: 07/25/2024

Complaint: 21922861

I am rejecting this response because: On my **** card, I noted an inappropriate charge of $317.99 for a 6/21/24 visit to Ideal Image *********

As a result, I searched for other similar transactions and found another $317.99 charge for 6/22/23.

I did not visit on either of those dates, and I certainly did not sign up for any recurring charges/membership.

[Note: The charges for 6/22/22 and 6/29/22 ($1,274.16 and $250.00, respectively) are appropriate.]

On 6/23/24, I sent an email to Ideal Image (enclosed) explaining that the two charges of $317.99 were inappropriate charges and I would like them to be reversed.

On 6/24/24 and 6/25/24, I spoke to Ideal Image ***************) numerous times about the two charges of $317.99. They informed me that they were for an ongoing subscription. I explained that I never asked for, was never notified about, nor did I ever use a renewable subscription. They said they notified me of the renewable subscription each year which is false I thoroughly searched my emails, including Spam/Junk folders and found no communications.

They indicated they would reverse the 6/24/24 charge for $317.99 because I called to cancel within the 30-day period of the charge.

They refused to reverse the 6/22/23 charge for $317.99. It is this charge that I am disputing.

Sincerely,

***********************
Business Response
Date: 07/26/2024
Please review the information found in your membership service agreement
Unless you cancel the auto-renewal of your LTG Membership as set forth below, on the anniversary of each
auto-renewal period, your LTG Membership will automatically renew and you will receive a gift of another
free treatment from the list above, valued at $250 or more.
. 30-Day Right to Cancel and Receive a Refund. You have the right to cancel your LTG Membership within the first 30
days after the start of your Membership Term and receive a full refund, less a $20 processing fee, if you have not used any of
the benefits of your LTG Membership. If for any reason during this time period you have not used your LTG Membership
benefits and wish to cancel your LTG Membership and obtain a refund, you must call the our Member Services at
1-800-Be-Ideal ***************)

This fee is no longer refundable
Customer Answer
Date: 07/29/2024

Complaint: 21922861

I am rejecting this response because you never notified me of these renewal charges and never provided me the opportunity to cancel any payments. See you in small claims court.

Sincerely,

***********************
Initial Complaint
Date:06/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid over $3k for laser hair removal treatment and it was unsuccessful. I contacted Ideal Image about being unsatisfied about unsuccessful treatment. Due to a clause in the contract stating that services are non-refundable they will not stand by their product and support their clients other than offering 2 more treatments. This is unethical that they are charging thousands of dollars and not guaranteeing results. The resolution from Ideal Image is unethical and unacceptable.
Business Response
Date: 06/28/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************
Customer Answer
Date: 07/16/2024

Complaint: 21906883

I am rejecting this response because: Weve spoken with them a couple times and the issues are unresolved so that is why I dont the case closed. They are currently not doing anything to address our concerns other than talking to us without a reasonable and ethical solution. We are very busy currently and I asked them to contact us again next week.

Sincerely,

*****************
Business Response
Date: 07/16/2024
This client is considered fully treated and not eligible for refund, Per your service agreement( attached) Page 3, section 6-G Poor cosmetic outcome and or increase hair growth is a risk associated with treatment.
We have als discussed the results of sun exposure as it relates to treatments and results several times as documented with each treatment,
We extended 2 additional treatments as a resolution to which the client has declined
Initial Complaint
Date:06/27/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date: 06/27/24 Business: Ideal Image Unable to Provide Services from Qualified Individuals that are not experienced or fully trained.
Business Response
Date: 06/28/2024
Please provide further details regarding your concerns. It is our understanding that you are fully treated. We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at **************
Initial Complaint
Date:06/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/14, I had a virtual consultation for cool sculpting and scheduled my first treatment for the end of July. I made a down payment of a little over $1200 and agreed to pay $311 for the next eight months. 10 days later, we found out my husband needs surgery and will be out of work for several weeks. I immediately called to ask if I could cancel that treatment and get a refund of my down payment. I said I was still interested but now is not the best time. *******, a supposed manager, actually laughed at me when I explained my situation and said I had only had 3 days after my down payment to change my mind. I havent even had anything done yet!
Business Response
Date: 06/26/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at ************** option 3
Initial Complaint
Date:06/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wanted to do coolsculpting. I was told I would get 50% off on the website but they lied. I got 29% off. I was traveling and couldn't call to cancel. This happened 6/13. I called the loan company and they said to call ideal image. I called them and they won't cancel the loan. I have not received any services from them and still they won't cancel this loan. I try talking to the manager but she won't call me or help me. I need the loan cancel asap. I don't want pay a loan for ******* when I have nothing done.
Business Response
Date: 06/26/2024
We would like to discuss your concerns and work towards a resolution for this matter. We have a team dedicated to addressing your concerns available to assist. Please contact the Client Support Team at ************** option 3
Customer Answer
Date: 01/02/2025

Complaint: 21899873

I received a ****** welcome credit to use on future treatment. I called ideal image and they refused to use this credit. I have to pay for something I can't use. They are a scam. I received the email *********. I called so many times and they tell me they have nothing about that credit but it was received from ideal image. I want my money back. They are a fraud.

Sincerely,

****** **********
Business Response
Date: 01/02/2025
This clients contract and purchased was cancelled and refunded in full, the credit is no longer valid as it aligned with her service agreement/contract

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