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Business Profile

Medications

NiceRX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medications.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally submitted all my personnel information to them and never received any updates or follow up information after almost 2 months (stated that we must wait 6-8 weeks) I emailed them and received an email stating that " we are not processing or accepting enrollments at this time. No further information was given. No refund information give ! this is so unprofessional and also you had a person why needed medication wait so long on to get a we are not accepting enrollment at this time!

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am paying Nice RX 49 dollars amount to fill ***************** of Eliquis . I have not received my last quantity of my medicine and they are not answering phone or email contact with them. Frustrated after two months of silence from them.

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I could not afford my diabetic medication so I searched online and found NiceRX. After reading the the "How it works Page" it states that they will get your medication for a 49$ monthly premium which will not be taken out until approved. After applying on NOV 21st 2022 they deducted the money as soon as I added my credit card info which was before approval for the service. I applied and uploaded the documents required and it's now been almost forty days and my status is still pending. In closing I would simply like a refund because I cannot afford to wait to see if this is a legitimate service. At this point I am working with my doctor to get the medication at a discount or transfer over to a cheaper yet effective medication. I have included a screen shot showing how long it's been since I applied for the service and a invoice for billing from them.*******,***********************.

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have no easy way to cancel the subscription. I signed up just to check if my husband was eligible and they have no info about how to actually cancel the subscription online, they never answer their phone, and they provide no way to check if youre covered without inputting your card information. It is also not a timely service. I just wanted to check availability, and now it would traje 4-6 weeks before we could even receive the prescription.

  • Initial Complaint

    Date:11/23/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My grandma (I'm her poa) signed up with nice rx under the understanding they were getting her Breo cheaper vs strictly insurance. They have been taking 49 a month automatic from her when the medicine is free!!!! It is through GSK. I called to cancel (GSK) and stop payment. They told me free it is Nice RX ONLY taking the money monthly under false pretenses. My grandma was devasted. She has paid them $49 a month for little over a year for NOTHING!!!! I want her money back. Plus they are making it hard to stop.

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